1/5 Gg K. 1 year ago on Google
We
were
travelling
for
8h.
This
is
not
the
place
we
would
have
wanted
to
spend
quiet
night
to
rest
at,
if
we
have
known
the
below
conditions:
1.
Non-Fit
for
purpose
room
-
noise
level,
condition
and
privacy:
we
were
shown
to
a
room,
directly
above
a
live
band
area
playing
down-stairs.
The
music
was
so
loud,
the
room
was
resonating
from
the
music
and
impossible
for
anyone
to
stay
in.
We
then
requested
to
be
moved
to
another
room
and
so
we
were
moved
to
the
next
room
down
the
corridor.
Whilst
the
resonance
in
the
room
was
not
to
the
level
of
that
in
the
first
room,
never
the
less,
extremely
unsettling,
and
with
the
sound
level
still
extremely
loud
and
the
music
going
on
until
1:30
am
in
the
morning.
Needless
to
say,
we
had
a
very
unsettling
and
sleepless
night.
Poor
quality
of
the
room
with
wall
paper
peeling
from
the
ceiling,
direct
access
to
neighbouring
windows
from
the
accommodation
window
without
any
day
curtains.
Broken
kettle
-
auto
switch
off
was
not
working.
Dirty
towels.
2.
Rudeness
of
staff:
came
down
to
talk
about
the
noise
issue
and
asked
to
be
moved.
-
we
been
told
this
is
the
last
room.
However,
then
receptionist
has
said
there
is
another
room
with
2
single
beds.
Then
another
person
joined,
we
assumed,
the
acting
manager
was
quite
unprofessional
and
rude
and
told
the
other
member
of
staff
(whom
accompanied
me
to
exchange
room)
to
hurry
up
and
get
back
to
the
bar
in
front
of
me
-
very
unprofessional
and
rude
given
the
circumstances.
3.
No
parking
facility
provided:
When
we
arrived
at
the
hotel,
the
sign
pointing
to
the
car
park
for
the
hotel
pointed
to
a
waste
piece
of
land,
which
was
flooded.
Therefore,
we
did
not
dare
to
risk
negotiating
into
the
area
and
managed
to
find
a
parking
spot
on
the
main
street,
further
down
from
the
hotel.
4.
We
were
still
charged
for
the
room
(without
looking
into
our
complaint)
full
price
as
for
double
room
we
even
paid
extra
to
have
biggest
room.
We
were
not
even
given
a
discount
for
all
that
inconvenience.