1/5 HL T. 8 months ago on Google • 54 reviews
If
I'm
able
to
give
negative
star
ratings,
I
would.
To
anyone
intending
to
sign
up
with
them
at
any
of
their
outlets,
you'd
better
think
twice.
I
originally
signed
up
for
their
membership
at
their
Bedok
Point
outlet
as
I
live
in
Bedok.
Not
long
after,
they
closed
their
Bedok
Outlet
and
gave
us
the
assurance
that
they
would
look
for
another
site
in
Bedok.
In
the
meantime,
we
were
told
to
go
to
their
other
outlet
in
the
east
at
Century
Square,
Tampines.
As
Tampines
was
still
reasonably
near
my
home,
I
graciously
went
there
while
believing
that
they
would
open
another
new
outlet
in
Bedok.
Two
years
went
by,
and
I
decided
to
renew
my
membership
with
them
at
Century
Square
and
yet
there
wasn't
any
news
from
them
about
the
gym
in
Bedok.
Instead,
we
were
told
that
the
Century
Square
outlet
would
be
closed.
To
our
shock
and
horror,
we
were
told
that
we
would
need
to
go
to
their
other
outlets.
For
members
that
did
not
want
this,
they
were
allowed
to
have
a
refund
of
their
gym
membership.
However,
we
were
told
that
we
would
be
charged
a
refund
admin
fee
of
$80!!
(It
was
originally
$120!!).
This
is
totally
unfair
and
unethical
as
the
closure
of
the
Tampines
outlet
has
left
many
members
like
myself
no
other
choice.
The
management
of
the
gym
has
the
audacity
to
tell
members
that
they
are
still
able
go
to
all
their
other
outlets.
Imagine,
they
actually
expect
us
to
travel
all
the
way
from
Bedok
to
Hougang
for
our
workout!!
Do
they
know
how
stupid
they
sound??
Just
because
they
are
compensating
members
with
an
extension
of
their
gym
membership
means
that
we
are
able
to
travel
over
long
distances
to
their
other
outlets.
Imagine
when
they
are
down
to
only
one
outlet
in
Jurong
or
Keat
Hong,
do
they
still
expect
members
from
the
east
to
travel
all
the
way
there
for
their
workouts?
I
have
written
many
emails
to
them
but
they
take
weeks
to
reply.
They
do
not
even
want
to
list
their
office
telephone
number.
I
wonder
what
kind
of
circus
they
are
running
there?
Post
script
reply
to
the
gym's
response
If
the
processing
fee
is
an
industry
standard
like
you
said
it
is,
then
why
did
you
only
just
include
this
clause
in
your
latest
T&C
recently?
Your
reasoning
and
excuses
are
just
so
lame.
We
are
asking
for
the
refund
simply
because
you
closed
all
your
gyms
in
the
east
ie
Bedok
Point
and
Century
Square
and
let
us
high
and
dry.
You
left
us
with
no
choice
but
to
ask
for
the
refund
and
you
have
the
cheek
to
tell
us
that
it's
additional
administrative
work
for
your
staff?
You
caused
this
whole
issue
and
you
want
to
put
the
blame
on
us?
Go
stew
on
this!!!!
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