We love this place!! They have the self-dog wash station that have everything you need to wash/dry your dog. Super convenient! Their groomers are great too, Kacey is the new groomer that did an amazing job on my golden doodle!! Just wow, Ted is definitely a regular customer now 😍🥰

On a good day I would give this store 5 stars but I am giving this low review due to management. My boyfriend and I have come here for a long time and lately it has been really hot at the store. The AC has broken more than once and these young adults are working in horrible working conditions but yet put their best faces to help us. This company makes a lot of money for them not to be able to fix the AC. It’s even hot for us customers and the other pets that are for sell. I will be contacting OSHA to report them. This is not okay to have people working like this. Management, you can do better!

These girls are absolutely wonderful the guys too. the short one who has like 3 dogs three cats she’s so knowledgeable on all the products. Dana is also very knowledgeable and super sweet best customer service i have seen in a while she’s knowledgeable and honest. And will literally help as much as she possibly can. Highly recommend affordable prices and they remember their customers. This store is definitely passed the vibe check

Boy, am I stoked Pet Supplies Plus moved into my neighborhood! This place has the best customer service (and they are all younger adults)!! The store manager must press the importance because it is very noticeable. Every time I enter, I am pleasantly greeted and offered assistance immediately. This is important to me and I very much appreciated. A lot of places now days don't focus on customer service. They have exceeded my expectations on all my visits. Prices are in line with other pet supply stores, but the location and service is what really sold me. I purchased some swim socks for my Boston this past weekend. I'm happy they care regular items (food, treats, toys), but also carry accessories like swim socks. Keep up the good work. There's no way I am the only one noticing and enjoying! You have my business for sure! Thank you all!! (side note: the swim socks work great! My 6-year-old Boston is 11.5 pounds, so I got the x-small size verses the medium recommended on the package. She's smaller than most BTs you see. Her paws were protected from the hot pavement around the pool when running after toys.)

Shay was a great and courteous cashier on my first visit yesterday. Be warned. Order more cat litter. I have six cats. Dana was also helpful!

A pet place outside of Petco and PetSmart. I never thought I’d find one. Not to mention they have a self washing station. I’ve been twice in less than 24 hours. The pricing is very reasonable and the self wash is stocked with different kinds of shampoo for all types of dogs which is a plus. There’s an abundance of towels and an apron to cover your clothes so you won’t get wet.

My man Jason (a fellow artist I met) does a great job managing the store. His employees have a great respect for him and all seems to enjoy their jobs. They are VERY KNOWLEDGEABLE and very polite. Not to mention they are having a CRAZY HIGH PERCENTAGE OFF ALREADY REDUCED PRODUCTS!!! I'm talking 40, 50, 60+% off the currently reduced prices!!!!! My wife and I were besides ourselves. Thanks Jason (aka King).

We took our Cavapoo Penny for a grooming and spa package this past Saturday. Courtney was so kind, explained all the services well, and did a wonderful job with Penny! It is so convenient to be able to call and get a same-day appointment also. We will continue to work with Courtney. Also, when we checked out Ryan was so friendly and helped us find some products we were looking for. The entire team at Pet Supplies Plus Memorial went above and beyond. I highly recommend this local business to take care of all of your pets needs!

We love Courtney at PSP! She is amazing with our ECS. Great quality work and my dog enjoys getting a bone after. :)

Hope was a great store employee and helped me find treats to ease my dog on his first flight , she's also a fellow chicagoian lol . Thanks again Hope

I loved this store from the day it was open until today. Everyone there is usually very kind that even with the incident today I couldn’t give them 1 star for all the great things they have done for me. But it’s all changed today. Last Sunday I booked a 3.30 pm appointment for my dog bath and brush. Lindsay has always been a great groomer for us. Very accommodating. She said it will be about 2 hours. I got a call from them twice around 6.30. One voicemail said please come pick up Wiley asap we close at 6 but we are still here cleaning. I head over there. I even ask Lindsay why I got her voicemail at 6.30 and you close at 6? She didn’t make any notation… just a friendly sweet response like she always does. She told me to come back the next day to pay because the cashier is down. I came back two days later to pay. Kaydence was the cashier. She handed me a bill with $10 late fees. I asked what was it for? Thinking they maybe mistakenly charging me for late “payment” fees. She said because you came pick Wiley up late. I said no I got in the car as soon as I listened to the voicemail. I even showed her the call log and voicemail with time stamp of 6.30. She didn’t look at it. She said she “vouched” for Lindsay because she herself was calling me as well. I said I never get the call. Look at my phone! She again dismiss it and went to the back. When she comes back, she said “3 of us” Lindsay, manager, and herself stand by the late fee. And if I don’t pay for it they will not take Wiley back. I even asked Kaydence again “did Lindsay really said that? To not bring Wiley back?”. She then retracted and said no that was the manager that said it. I’m stunned. All of these over $10 fees. You are willing to lose a long time customer with this kind of manner? Obviously if I want to scam you I wouldn’t come back to pay the $48 grooming bill. I’m really sad because I liked this store. Wiley has been going there since he was a puppy. All I did was “vouching” for myself. I feel like I got kicked out of there like a piece of dirt.

Jason here was so kind and helpful! You can tell he absolutely loves animals and is very knowledgeable. More folks like Jason should work at spots like these. Thanks for letting Valkyrie come out and say hi, sir!

I love this pet store because it's like Cheers for pets. It's my neighborhood and they know me, my cat, and the fact I'm a first time cat mom and am hypersensitive to Mr. Smitten Kittens every need .. real or imagined. Plus they don't call him FAT. he's just thick....

This is the place to go if you are looking for GREAT service, prices, products. Staff is always helpful and friendly. Sales are always on point.....I purchase Stella & Chewy's product for my dogs and it's pretty high priced in all other stores but here,,,,there is no price gouging, they make it affordable and always have sales on S&C and alot of other brands as well. Love Love Love this place. Thank you for making it such a joy to go in there and affordably give my dogs the good stuff!!

We just found this place. We love it because they don't upcharge on most things. People are friendly and great clean stores. Self-service bath and blow dry. There is plenty of variety on foods. The only con is their beds and crates are on the higher end, price wise. If they keep their prices lower, I guarantee 💯 they could beat out Petco & Petsmart with ease. They do have grooming, but I didn't see anyone working. Raw food to bakery items. Customer for life here.

Very inexperienced dog groomers that over charge as well. My poodle was just brushed and washed and I paid extra for the special treatment. A hundred dollars with a surge charge due to her being a very big dog for a puppy, that I was understanding about. What I was not understanding about is checking the inside of my dogs ears and finding bloody wax everywhere. The wax seemed worse so after I cleaned it up, I noticed 7 cuts in each ear and it was bad. It took 8 Qtips for each ear to get all the bloody wax out. If the groomer would have warned me, (she told me she had redness on her legs from a harness) then I probably would have not been as irritated. To be charged that much for a brushing and washing I could have done myself with out hurting her. Never will end up taking her here again.

Absolutely the best pet supply store around. Ashlynn goes above and beyond but it seems all the employees are eager to help and assist in any way they can. I have stopped shopping at the larger chain stores and prefer to only shop here. Keep up the amazing work

I just wanted to share my experience, specifically with an employee Ashlyn. I was coming in for dog food and had asked about some personal experience information on leopard geckos and she helped me SO much! Her knowledge has helped me bring my leopard gecko back to positive health. Her knowledge overall is amazing!! This location overall has awesome people and amazing services!

Has a nice neighborhood, local feel to it. Fulfills most every need any regular pet owner would have. Large, but not overwhelming like your big box pet stores. Fish, hamsters, guinea pigs, a few small birds and small reptiles available for purchase, along with a small selection of supplies for each. The bulk food purchase option is great. Bring your own container and save some plastic from the world. The dog wash area is awesome!

A really nice clean store with everything you would find in the large pet chain stores, and more! The staff was very kind and helpful and answered the phone quickly and went to check and see if a product was in stock for me. They carry a good selection of feeder insects which is what I went in for. I saw there was a big dog grooming area that was being cleaned up that looked really nice too!

Kacey took great care of my baby! She was groomed just as I asked…perfect! And she was so much calmer here than our previous groomer. I think because it’s a smaller store so it wasn’t as chaotic! Loved it here and I will definitely go back!

We took Orbit in today, he is a small rescue dog but he would not let us touch his ears, eyes or mouth😠We talked to Ms.Kacey and she said she thought she could take care of him. He was matted and you could not see his eyes which were full of sleep that had matted. She was so gentle with him and when we came back to pick him up Kacey had worked miracles, he was a different dog, you could see his eyes and his ears were clean. The really weird thing is he now lets us touch his face! Kacey is totally amazing and we will be back. He must have been miserable and is now so much calmer and happy. Thank you so much for the amazing makeover not just on his fur but also his personality. Logan

Love this location. They are super friendly and knowledgeable. All three of my fur babies get groomed here and they do a fabulous job. I would highly recommend you try this location.

This is the best for pet supplies. I was going to the other big chain stores for live crickets but most of them were dead or would die quickly. Here they are fresh and healthy. There is a great, inexpensive dog washing station at the back of the store. And best of all, the staff are lovely and very knowledgeable!