3/5 Yasir Q. 5 years ago on Google
Indus
Hotel
is
(at
present)
the
best
hotel
of
the
town,
because
it
has
very
poor
competitors,
therefore
Hotel
Indus
maintains
a
monopoly
in
the
hotel
industry
around
the
town.
As
a
result,
despite
not
having
very
good
quality
of
services
of
boarding
as
well
as
lodging,
no
other
hotel
competes
it.
One
of
the
most
important
historical
facts
behind
fall
of
quality
hotel
industry
in
Hyderabad
is
the
dysfunctionality
of
Niaz
Cricket
stadium
Hyderabad,
due
to
which
international
matches
are
not
being
organized
here
since
a
long
period
(around
mid
1980s).
When
there
were
regular
international
matches
at
Hyderabad,
international
players
and
delegates
used
to
visit
the
city
so
often
and
Hyderabad
airport
as
well
as
3
and
4
star
hotels
were
very
much
operational
here.
"Hotel
Fataz"
(renamed
afterwards
as
'Hotel
Sambara')
and
"Hotel
Faran"
are
it's
best
examples.
After
the
end
of
the
era
of
international
cricket
matches
at
Hyderabad,
'Hotel
Fataz'
suspended
its
operations
and
'Hotel
Faran'
as
well
as
'Hotel
City
Gate'
lost
their
quality
service
and
repute.
In
such
poor
competition,
Hotel
Indus
is
considered
to
be
the
best
current
Hotel
in
the
town,
which
actually
it
does
not
deserve
to
be.
BOARDING:
(1)
The
cost
of
the
rooms
is
so
high,
as
compared
to
the
facilities
provided.
The
facilities
are
very
poor
and
don't
deserve
to
rate
the
hotel
as
a
"3
Star"
but
the
room
rental
cost
is
around
the
cost
of
a
"3
star"
hotel
in
Pakistan.
Room
service
is
also
so
poor.
There
is
no
monitoring
on
the
increase
of
room
rentals,
therefore
the
management
keeps
increasing
the
room
rentals
quite
often.
(2)
The
NGOs
working
in
and
around
Hyderabad
are
the
main
and
regular
customers
of
this
hotel
and
in
case
of
any
event
in
the
hotel,
organized
by
any
such
NGO(s),
it
is
very
hard
to
get
a
room
here.
On
the
weekends
normally,
it
is
too
hard
to
get
an
accomodation
at
Hotel
Indus,
especially
for
the
'walking
customers'
who
don't
have
a
prior
reservation.
It
is
also
observed
that,
in
such
conditions,
the
hotel
management
sometimes
charges
the
customers,
cost
of
their
own
wish,
beyond
the
fix
rental
tariff.
(3)
Some
guests
are
treated
so
especially
that
their
entrance
is
made
exclusively
from
main
road
(Thandi
Sarak)
directly
to
their
rooms,
and
the
criterion
for
the
'speciality'
of
such
guests
is
decided
by
the
hotel
management.
This
creates
a
discrimination
among
the
common
customers
and
those
specially
treated
ones.
(4)
Customer's
care/rights
is/are
thoroughly
ignored
(sometimes
violated)
here
by
the
hotel
staff.
The
staff
needs
to
be
trained
the
basics
of
customer
care
and
customer
rights,
so
that
the
customers
should
feel
easy
coming
here,
utilizing
the
facilities
of
the
hotel
in
a
friendly
atmosphere.
FOOD:
(1)
Food
of
the
restaurant
of
Hotel
Indus
is
normal.
If
you
dine
around
the
town,
you
can
find
more
delicious
food
then
here,
on
many
low-rated
restaurants,
so
you
cannot
rate
the
food
as
'outstanding'.
(2)
There
is
no
variety
of
desserts.
Specially
the
coffee
of
Indus
restaurant
is
substandard;
however
the
tea
is
so
tasty.
(3)
Restaurant
space
is
so
limited
and
you
can't
find
more
than
20
tables
inside
it.
I
think
the
maximum
capacity
of
the
restaurant
will
not
be
more
than
75.
The
restaurant
space
needs
to
be
extended
as
per
need
of
the
town,
and
the
ambiance
needs
to
be
enhanced.
(4)
The
cost
of
the
food
also
needs
to
be
reduced
as
per
its
quality
and
presentation.
(5)
In
the
breakfast
buffet,
a
very
limited
variety
of
dishes
is
served,
since
last
around
2
decades.
I've
been
a
regular
customer
(boarder)
of
Hotel
Indus
since
2002,
but
extremely
disappointed
with
the
quality
of
service
provided
by
it,
and
this
disappointment
increases
on
my
every
visit,
but
till
a
good
competitor
challenges
the
cost
charged
V/S
the
facilities
provided
here,
the
monopoly
of
the
hotel
will
remain
same
and
there
will
be
no
improvement
in
the
conduct
of
the
hotel
management.