4/5 sahithi 2 years ago on Google
Ordered
two
sets
of
diamond
jhumkas
through
video
call.I
had
them
delivered
to
USA
by
making
payment
online.
Throughout
the
video
call
process
and
selection
process,
Riaz
Khan
helped
me
out
and
for
placing
and
tracking
the
order,
making
payments,
Ajay
helped
me
out.
Based
on
my
experience,
here
are
pros
and
cons:
Pros:
1.
Extremely
good
customer
service,
they
try
to
accommodate
video
calls
as
per
our
time
zone.
Happy
with
both
the
designs.
2.Very
quick
replies
from
both
Riaz
and
Ajay,
and
they
try
to
help
you
out
in
selection
in
all
possible
ways
when
shopping
via
video
call.
3.
Not
to
forget,
the
team
did
a
great
job
in
packing
the
jewelry
very
securely
despite
being
International
shipping.
Cons:
1.
I
got
them
shipped
online
from
India
to
USA.
The
team
needs
to
do
a
lot
of
homework
on
what
type
of
documents
would
the
US
Customs
ask.
My
order
was
stuck
in
the
US
Customs
department
for
almost
a
week
and
no
one
knew
why
it
was
stuck.
I
had
to
follow-up
by
myself
by
calling
USPS
and
US
Customs
department
and
provided
the
required
details.
If
the
team
is
working
on
International
orders,
they
must
know
what
type
of
documents
have
to
be
provided
to
pass
through
the
Customs
and
Duties.
This
was
lacking.
2.
They
say
they
do
quality
check
on
the
jewelry
prior
to
shipping,
however
one
diamond
stone
was
missing
in
one
of
the
jhumkas.
This
wouldn't
have
happened
if
they
did
the
check
properly
because
any
loose
diamonds
would've
easily
been
identified
during
the
check
or
if
there
was
already
missing
diamond
prior
to
shipping
the
item
they
should've
fixed
it.
I
talked
to
the
team
and
they
said
they
would
fix
it
for
free
of
charge
when
I
visit
their
store
in
the
future.
Overall,
from
my
experience
maybe
I
would
consider
online
shopping
gold
jewelry
but
not
diamond
jewelry
to
not
lose
anymore
diamond
stones.
But
would
visit
their
store
while
in
Hyderabad
for
in-store
shopping
:)