1/5 _A _. 1 year ago on Google
(Translated
by
Google)
Here
are
the
facts
(without
emphasizing):
(1)
First,
I
do
not
know
the
location
of
the
affiliated
parking
lot
I
asked
about
the
location
of
the
affiliated
parking
lot
before
my
stay,
but
I
got
a
curious
reply,
"I
think
it's
○○."
I
wonder
why
it's
a
vague
explanation
like
"I
think"
even
though
it's
an
affiliated
parking
lot.
Until
the
very
end,
the
answer
as
if
something
was
stuck
in
his
back
teeth
never
changed.
I
already
feel
uneasy
before
I
go
(thinking
back,
I
should
have
canceled
at
this
time)
(2)
and
check-in.
Then,
surprisingly,
the
room
had
changed!
Since
we
were
staying
on
a
family
trip,
we
booked
a
larger
room.
However,
when
I
checked
in,
it
turned
into
a
completely
different
room.
Even
if
I
didn't
want
to
stay
the
night,
it
was
already
midnight.
On
top
of
that,
the
room
that
was
prepared
was
a
smoking
room
that
hadn't
been
used
for
years.
"I
was
given
a
slightly
larger
room,
so...",
but
it
was
normally
small.
No
matter
how
you
look
at
it,
you
spend
a
night
in
a
room
for
one
person
that
is
over
capacity.
(3)
As
mentioned
in
(1)
and
(2)
above,
we
have
not
received
any
service
that
matches
the
price
we
pay,
so
we
consulted
about
the
accommodation
fee.
Proposal
from
the
hotel
(first
time)
How
about
cutting
only
the
consumption
tax?
→
Considering
the
pain
I
suffered,
it
was
absolutely
impossible.
No
consent.
Proposal
from
the
hotel
(second
time)
How
about
paying
for
2
nights
for
1
night?
→I
will
pay
you
by
the
end
of
the
night,
so
there
is
no
profit
for
me
after
all.
therefore
disapproval.
Proposal
from
the
hotel
(3rd
time)
Well,
this
time
the
subject
is
fine.
→Accept.
(4)
However,
there
is
also
a
problem
when
refunding.
Hotel:
"I
will
return
the
full
amount
of
the
accommodation
fee,
so
I
will
visit
your
room."
I
said,
"I'm
going
out
later,
so
I'll
stop
by
the
front
desk
at
that
time."
↓
a
few
hours
later
at
the
front
desk
Student
"About
Refund"
Hotel
staff:
“The
refund
will
be
made
by
credit
card,
so
can
you
bring
your
credit
card?”
Me:
“I
heard
on
the
phone
earlier
that
you
would
refund
in
cash,
but
when
did
the
refund
change
from
cash
to
credit
card?”
Hotel:
"Sorry,
I
didn't
realize
you
paid
with
a
credit
card."
I'm
not
in
a
hurry
to
process
or
respond.
Isn't
it
natural
to
contact
you
after
figuring
out
the
payment
method
before
contacting
me?
Then?”
Hotel
staff:
"Excuse
me."
Needless
to
say,
never
again.
(Original)
以下事実を(盛らずに)記載します。
(1)まず、提携駐車場の場所を知らない
宿泊前に提携駐車場の場所を尋ねるも、「○○だと思います」と気になる返答が。提携してる駐車場なのになんで「思う」とか曖昧な説明になるのかが疑問。最後の最後まで奥歯に物が挟まったような返答が変わることがなかった。
行く前からすでに不安を覚える(今思えばこのときキャンセルすべきだった)
(2)そしてチェックイン。すると驚愕の事実、部屋が変わっていた!
家族旅行での宿泊だったので大きめの部屋で予約。しかーしチェックイン時に全く違う種類の部屋にすげ変わっていました。
泊まるのはやめようにも、時間はすでに深夜。挙げ句用意いただいた部屋は何年も使っていないような部屋でしかも喫煙部屋。「少し広めの部屋にさせていただいたので、、、」とのことだったが普通に狭かった。どう見ても一人用の部屋で定員オーバーの一夜を過ごす。
(3)上記の(1)(2)の通りこちらが支払う対価に見合うサービスを何一つ得られていなため、宿泊料金についてご相談。
ホテルさんからの提案(一回目)
消費税のみカットでいかがでしょうか。
→受けた苦痛からして到底不可。不承諾。
ホテルさんからの提案(二回目)
2泊分の利用額を一泊分でということでいかがでしょうか。
→今夜中に引き払うので結局こちらに得はない。ゆえに不承諾。
ホテルさんからの提案(三回目)
では今回のお題は結構です。
→承諾。
(4)しかし返金時も問題が。
ホテル「宿泊代全額お返しするので、お部屋に伺います」
小生「あとで出かけるんでそんときフロント寄りますからその時で」
↓
数時間後フロントにて
小生「返金について」
ホテルさん「クレジットカードでの返金になるので、クレジットカードをおもちいただけますか?」
小生「先程の電話で現金で返すと伺っていたが、いつ現金→クレカでの返金と変更となったのか?」
ホテル「すみません、クレカで払っていたとは把握できてなくて」
小生「当方としても処理や返答を急かしてるわけではない。連絡前に支払い方法を把握してから連絡するのが当然では?そも現金→クレカに返金方法変わってるならばその旨知らせておくべきでは?」
ホテルさん「、、、すみません」
言うまでもなく二度目はない。
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