1/5 Dash F. 9 months ago on Google
We
felt
cheated.
This
was
our
second
visit
to
Wanosato
and
we
stayed
at
the
same
suite
(Tenryu),
but
the
experience
was
completely
different.
The
room
smelled
strongly
musty
(our
clothes
in
the
suitcase
still
smelled
the
same
mustiness
for
days
after
leaving
Wanosato).
There
were
cobwebs
and
balls
of
dust
in
the
room.
As
a
result,
our
dust
allergy
was
so
severe
that
my
wife
had
to
keep
a
face
mask
on
in
order
to
sleep.
It
was
clear
that
Wanosato
was
short
of
staff.
Rarely
anyone
at
the
counter;
even
the
dinners
were
toned
down/reduced
from
our
last
stay
4
years
ago.
It
was
not
the
staff's
issue.
They
worked
hard
and
had
a
good
attitude.
It
was
the
issue
with
the
management/owner.
Faced
with
staffing
shortage,
the
management
apparently
chose
to
maximize
profit
by
making
available
more
rooms
than
the
staff
could
handle,
and
in
the
process
the
service
standard
deteriorated
significantly.
To
be
charged
250,000
yen
per
night
for
the
suite,
we
expected
better
(at
least
a
clean
suite).
The
steadfast
commitment
to
quality
by
luxury
ryokans
and
hotels
in
Japan
is
the
reason
we
keep
coming
back.
Such
trust
is
lost
with
Wanosato.
We
will
not
revisit
in
the
future.