2/5 エピガウルス* 1 year ago on Google
(Translated
by
Google)
Thank
you
for
your
emergency
hospitalization.
The
doctors
and
nurses
did
a
great
job,
and
the
treatment
was
completed
successfully.
The
day
before
I
was
discharged,
I
had
the
amount
of
the
bill
submitted
to
the
office,
and
I
thought
that
I
had
paid
that
amount
on
the
day
of
discharge
and
was
discharged
safely.
However,
a
week
later,
I
received
a
phone
call
and
said,
"I'm
running
out
of
money
due
to
an
accounting
error,
so
please
come
and
pay."
I
calculated
the
accounting
twice
on
the
day
before
and
on
the
day
of
discharge,
but
both
of
them
were
wrong.
Since
I
was
urgently
transported,
I
live
in
the
center
of
the
prefecture
and
it
takes
1
hour
one
way
by
car
to
the
hospital.
I
asked
if
bank
transfer,
convenience
store
payment,
or
registered
mail
is
possible,
but
he
said
that
he
only
accepts
payment
at
the
counter.
I'm
not
saying
that
I
don't
want
to
pay,
but
"I'm
not
making
a
mistake
on
the
part
of
the
patient,
but
I
spend
a
lot
of
time
on
my
precious
holidays
(highway
fee,
gasoline
fee)
and
go
to
pay
thousands
of
yen."
I
didn't
like
it
and
I
couldn't
help
it.
Even
when
I
went
to
pay
for
the
shortfall,
the
attitude
of
"I
can't
help
but
just
lower
my
head"
is
Miemie
...
Don't
just
lower
your
head
If
you
tell
me
to
fold
it
from
your
waist,
I'm
likely
to
be
badly
told,
but
it
was
just
like
looking
down
...
I
realized
that
it
was
the
clerk,
not
the
medical
staff,
who
lowered
the
reputation
of
the
hospital.
These
two
stars
are
for
the
accounting
mistake
clerk.
The
teachers
and
nurses
were
great.
(Original)
緊急入院でお世話になりました。
医師の先生や看護師さんにはとてもよくして頂き、無事治療も終了しました。
退院前日、お会計の金額を事務に出してもらい、退院当日そちらの金額をお支払いし無事に退院したと思っていました。
ところが1週間後に電話がかかって来て、「会計ミスで金額が不足しているので支払いに来て欲しい」と…。退院前日・当日にお会計を2回も計算したのに、そのどちらも間違っていたんです。
緊急搬送されたので、私は県央に住んでいて、病院まで車で高速を使って片道1時間かかります。
銀行振込やコンビニ払い、現金書留は可能か尋ねましたが、窓口支払いしか対応してないとのことでした。
払いたくないと言ってる訳ではなくて、「患者側のミスではないのに、貴重な休みの日に時間を掛けて(高速代、ガソリン代をかけて)数千円を払いに行く」事が嫌で嫌で仕方なかったです。
不足分をお支払いに行った時も「仕方ないから頭だけ下げとくか」といった態度がミエミエ…
頭だけ下げるな腰から折りなさいと言ったら私が悪く言われそうですが、本当に下見ただけのような頭の下げ方だったんです……。
病院の評判を下げるのは医療者ではなく事務員ということを実感しました。
この星2つは、会計ミスの事務員に対してです。
先生や看護師さんは素晴らしかった。
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