1/5 Fiola A. 1 year ago on Google
Food
-
4.5/5
Service
-
0/5
EDIT:
As
mentioned
in
the
original
post,
it
was
a
Tuesday
evening
and
the
house
was
not
full.
There
were
6-8
tables.
Only
outdoor
seating,
indoor
was
completely
empty.
You
can
cross
check
this
data
with
your
staff.
I
did
complain
to
the
service
staff
on
site,
to
which
they
responded
"but
at
least
the
pasta
was
freshly
made".
Excuse
me,
but
that's
what
I
come
to
an
Italian
restaurant
for?
If
I
wanted
frozen
or
store
brought
pasta
I
could
just
do
it
at
home
right?
Finally
to
your
response,
my
criticism
is
about
my
visit
to
your
restaurant
and
the
terrible
service
there,
I
wanted
to
put
it
out
here
for
others
to
see
as
well.
ORIGINAL:
I
probably
had
the
funniest
customer
service
experience
eating
here.
On
Tuesday
evening,
we
reserved
a
table
for
8.30pm
and
were
on
time.
We
ordered
2
pastas
and
1
tiramisu.
After
waiting
for
more
than
an
hour
and
noticing
others
who
came
after
us
get
their
food,
we
asked
where
our
food
was.
There
was
a
problem
with
their
machine
and
our
order
didn't
go
through
to
the
kitchen.
Alright,
understandable.
Then
the
waitress
asks
us
if
we
actually
REALLY
want
to
eat,
because
the
kitchen
is
closing.
Umm
excuse
me,
I've
ordered
and
waited
for
more
than
an
hour
already,
hungry
and
I'd
like
some
dinner,
is
that
even
a
question
to
ask
your
customer?
Meanwhile
there
was
nothing
offered
because
of
their
incompetence,
not
even
bread,
not
even
water.
Anyway,
after
dinner
I
asked
for
the
tiramisu
that
was
ordered.
She
responded
the
kitchen
is
closed.
I
said
I
ordered
at
8.30pm,
thats
1.5
hours
before
the
kitchen
closes.
She
said
she
can
"make
the
tiramisu"
herself.
I
expected
a
chef
to
make
the
tiramisu,
but
after
a
whole
evening
of
disappointment
I
was
okay
to
eat
a
self-gathered-Tiramisu
from
the
waitress.
She
came
back
saying
there
are
no
ingredients
for
the
tiramisu
left
in
the
fridge.....
I
mean
she
could
tell
me
this
at
8.30pm
and
avoid
all
this
disappointment
but
well...
This
is
alas
the
customer
service
in
Germany
P.S.
they
did
nothing,
ABSOLUTELY
nothing,
to
fix
this.
We
had
dinner
delayed
by
more
than
1.5
hours
and
dessert
not
even
delivered.
I'm
not
going
back
to
this
outlet,
I'd
recommend
you
avoid
it
too,
if
you
actually
want
to
receive
everything
you
order
LOL
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