I booked a room to stay at this hotel. When I arrived, they told me they don't have my booking and the room I booked was unavailable. This came as a shocker because the person that took my reservation noted my name, phone number, etc. Where the guy documented all the information is unknown. The receptionist that was around when I arrived was so rude. He boldly told me I could stay in a more expensive room or go to another hotel. Imagine that!!! Wonderful service indeed.

The facility is good but lacks proper maintenance and management. The service by the staff, it's terrible. You'll check into the hotel and there's no towel, no soap, nothing, you'll ask for it but no one will attend to you, in my case, I literally begged for it from 3 different room portals and even the reception, they kept saying, they will bring it. 3hrs later, I just took a shower without soap and used a shirt to clean up. The worst experience is, light went off in the middle of our training, and the only explanation they have is, they are servicing the generator. We paid for this facility, we booked for the hall for 3 days use, and are aware of our coming 2 weeks earlier, and the best time to service their generator is when our session is ongoing? They should rethink their management. Plus the hotel facilities is not PLWD friendly

The hotel is nice and luxurious. Their staff are also courteous. There is 24 hrs Power supply and the environment is neat. Their price is also affordable and they have variety of rooms, to suit your budget. It's a nice place to go to. However sometimes they are booked out especially when there are political gathering in Kano. The hotel is favored by many.

Really cool hotel. Spacious standard rooms with fully functional utilities. I liked the general look of the place. Decor is tasteful. I however thought they could've done better with the bedding. A routine replacement of sheets will do good to the already beautiful room. Also a functional elevator is a must do. Will come back again though.

The hotel is despicable. The room was dirty, reek of offensive odour and the sheets were dirty (there were strands of hair on the pillow case...see picture). I insisted on a change before I could stay. Phone didn't work and that makes it difficult reaching the front desk or calling for any services. The television remote control was broken and the one for the air conditioner didn't have batteries. If I hadn't stayed in better hotels in Kano, this would have been a huge negative experience that could stereotype the city of Kano. Today I moved to the main building and occupy a suite (see pictures). The rooms, toilet and other facilities are much better here than the extension. The air conditioning works fine and television is big screen with over 10 channels. Well, hope this makes up for the nasty experience at the extension.

Good hotel, convenient and very close to my meeting venue. The experience would have been great, but smoke filled rooms were allocated to us non-smokers. The hotel should clearly demarcate rooms and keep smokers on one floor at the best. The TV remotes need good batteries.

Very impressive services, except issues with payment channel and staffs awaiting tips at all times

This hotel is honestly very mid. The chances that the reception will pick their intercom when you need something whether urgently or not, is very slim. Most of the staff members I encountered need to be properly re-orientated. Will I stay here again, NO.

Oh its amazing what their chefs did in their kitchen, I will bet anyone in kano city this Hotel is amongst top 5 hotels in Kano city.

I love the suites ohoo and I will always be there

Good serenity and structure is clean and beautiful. The wifi wasn't working

The Hotel is just okay. The management needs to do more to make it more appealing to guests. The room I stayed was spacious but was not properly lit and the single window could not be opened for the morning air. The amenities in the bathroom needs to be upgraded or at least made to function as it should. The restaurant is also pricey which would encourage guests to eat out resulting in lost revenue. The cleanliness of the rooms are also just above par. I saw cockroaches in my bathroom! A lot more can be done to improve the place to make it more befitting and pleasing to guests. One take away is that it is located in a peaceful and quite part of town. Your experience may be different from mine.

Chilla Suit is very nice for vacation, Seminars and Workshops. I enjoyed staying there for two days, and I appriciated the hospitality of their personnel.

Chilla Luxury Suites is an excellent and a luxurious hotel one can relax in. Always busy as a lot of customers do patronise the place very well indeed. In fact, Chilla is a great place to be, just pay a visit and you won't regret it, mark my words.

Clean environment, kind and welcoming staff. Stayed a weekend at the Royal Suite and love how their beds are super high with orthopaedic mattresses. The room and toilet are spacious with fridge, kettle, TV, secure safe locker. They frequently changed bedsheets after every room service. Internet was quite poor though and they really need fix their elevator because taking the stairs up 4th floor isn't as easy. It is located at a the heart of the city so a lot of other places are easily accessible. Overall: Satisfactory

In terms of facilities, it has spacious rooms with necessary things to make you comfortable. But there's only one power socket in the room behind the couch. Also, the female receptionist needs more training, she is not helpful at all, meanwhile other hotel attendants are well behaved.

A magnificent hotel within the 3 range star hotels. Good security, friendly staff, spacious reception, amazing rooms and lots more. There is free wifi and their meals are nice. They also cater for reservations. Price ranges from 18,000 and above. They have shuttles for rides to airport and around town.

This is a terrible place to stay. It is supposed to be a luxury hotel, and built for that taste, but it is not living to that expectation. The hotel is dirty and smelly. The pillows smell terribly. The rooms and the bathrooms are unkempt, with the odour of a dungeon. I had to request that the pillows be changed, but the process was akin to applying for a job in a government organisation. I had to go down to the reception, and follow up with several calls. Then two hours later, my wish was granted with wet pillow cases. The beddings were not changed since only God knows when. I eventually had to use my bedsheets and pillow cases. The staff try to be friendly, but are clearly untrained. This place is simply terrible and dirty.

Chilla happen to be one of the best tourist hotel In Kano, and at the centre of the state, is 12 minutes away from the airport, and 2min away from supermarket. they have the most dynamic and happen to be the cheapest hotel and at the same time been luxury

I would say from the outside it's looks like a 5 star hotel but my experience with them is a bittersweet one. Poor management

I had a filled time @ Chills Luxury. Excellent facilities and service

The only issue is that they don't have a swimming pool. Other than that the place is perfect for either business or pleasure

Spacious standard rooms. The red velvet carpet on the corridors are awesome. Proper security arrangement and compound not congested. Overall it was fine.

Bad customer service and so expensive compare to others that has dsame quality around with even best customer service

The rooms are big. The refrigerator, the TV and the satellite are up to standard. The toilets are wonderful.

Very friendly,and environmental stable area

I love the place even though its my first visit

Great edifice, great location but management leaves so much to be desired. In other words, the hardware is superb, but the software, not so much.

A good and nice Guest Suite but their is need for service delivery improvement especially at the Gate of the suite

Great honor for me and my family ? to have a lovely night relaxing night here. Hope you will take a holiday Inn here

Their services have really improved. Big rooms and clean environment. Very large parking space and excellent customer service

Chilla should be one of the poshest hotels. It's so regal. The hallways, the walls i.e painting. The rooms, so nice really . Can't deny.

It was nice

Great

Very nice places

Where to relax and be taken kiaoff

Is so interested

For cool and okay to spend time with love once and family

They have good reception for customers, and also the enviroment is very clean and neat

Rooms look nice but the facilities aren't being maintained properly. The water heater in my room was not functional and I went through so much stress trying to get them to fix it. They eventually moved me to a different room with a working water heater, but with a broken mirror. Their refrigerators are beginning to rust as well. In my opinion, this hotel is too expensive. They don't offer enough value or a good-enough service to charge what they do.

Awesome in terms of the accommodation the rooms are spacious including the hotels n of course 24/7 light.. They are covid compliance n superb security.

Clean and nice place

Awesome

Nice place

Luxury

I luv it

Good

Very rowdy

Nice place

While the structure is still as impressive as ever, some of the room features have not been maintained properly and I had to change rooms 3 times to get a good fit. Food and Staff Service are still very good though.

Awesome

They have a good customer care and well furnished room

At bompai

Nice

Its amazing

Nice people and service

Very fantastic Hotel, good ambient temperature, the hotel staff are very kind and respectful. It has a nice location with enough car park and the light is very steady. Infact is a good value for money

Fair enough

Very nice place

Nice hotel

(Translated by Google) Buk (Original) Buk

High class and nice hotel

I love ths

Excellent Customer Service, Good food and spacious rooms.

(Translated by Google) A quiet and beautiful place and excellent services (Original) مكان هادي وجميل وخدمات ممتازة

There exists sensor polymer glass gate for the reception.

Its Amazing place, one of the best hotel in kano.

It is a nice place, luxury of space and comfort but thier wifi is poor not connectiing

Good place, can be better though.

Nice strucgure and beautiful, well spacious rooms.

I loved the services and ambience. Very professional Team and Courteous as well.

Nice hotel. Very large rooms. Friendly and peaceful.

Good rooms. Good food. Nice ambience

Newly renovated/ constructed hotel in town, most of the time difficult to get room as prices are reasonable considering to others . In standard rooms you don’t get mirror in bathroom which is something unusual so for me I had to shave using mirror in room .

Excusite

Very beautiful place

The Rooms are spacious

Very nice place

Good

I live there babin salon

Chilla Luxury Suite is good to visit. It is located at Audu Bako way kano close to Shaira commission. It has enough car park and security.

A very good and nice hotel

Good

It is beautiful

Nothing spectacular, just ok.

Rooms are classic

Nice environment and quality service

Good

Excellent

From the name chilla 😎😎

very appreciated.

Very nice place

It's cool

Easy access hotel.

Because of the comfort and security of the place

Very quite and serene environment. Good rooms and well cultured staff....my wife and I enjoyed our stay !

Wow

It is good

Good

(Translated by Google) hotel excellence (Original) excellence hôtel

Good and luxurious accommodation

Best in kano

Very nice Hotel with affordable price and luxury confirmed

The room was good but they really need to work on their menu. So poor

Simply, a home away from home.

Close 2 perfection in cstmer srvice

I so like this hotel 🏨 mr. neowan an

Very good

Fair

Good

Nice place

Located centrally at the Kano GRA the property is clean with nice staff ready to assist. The rooms are moderate and well kept same as the surrounding. However, it lacks green areas and outdoor events

Fantastic and very spacious rooms. I highly recommend it to anyone who desire comfort.

5 star services available in this hotel. Wonderful place

One of the most hotel in kano

Nice place to lodge in Kano

Nice place

(Translated by Google) Comfort (Original) Confort

One of the best in kano

Lovely place

A decent place for the price.

I like the place it was nice, very interesting. I love it

Awesome

Great food and very exquisite place

Just

It's ok for an adult

Its awesome

Quiet and secured

Clean hotel. Good location. Great rooms. Too much unnecessary guests moving around though.

Good hotel with good facilities, but services need to be improved.

Chilla Hotel is an amazing place. The accommodation is superb and of high quality. The workers there are very nice and polite also. They have an amazing restaurant. Laundry services are super fast and neat. Overall, you just have to experience it yourself.

Lovely place I guess, great ambience,good food and really enjoyed my stay here.

Chilla Luxury Suites is a beautiful hotel with wonderful staffs to attend to your need at all times. The rooms are nicely designed, security is tight with CCTV camera

I never knew I had special skills in mosquito hunting, Chilla revealed that. it was very painful how my first Kano experience was scarred by their poor room service and maintenance, room was dusty after being told it has been cleaned. This is a next time no for me as I spent all night struggling to keep body off mosquito bite that come in numbers . Nice structure Poor room service 😢🙃

Is an Amazing place to stay with a great management the staff are amazing.

My go to hotel, Spacious room and toilet but poor toiletries. Ensure to book ahead because the hotel is often fully booked

Lack of maintenance. Burnt furnitures due to shisha smokers. Used food plates left for hours on the corridors

Such an amazing hotel with good customer service.

It's very suitable for family. Peaceful environment. Easy access to some cool joints and buka.

Friendly atmosphere and the staff are upbeat. However, in the deluxe room no socket/charging point but the fridge one. What's more, the wifi isn't working in some of the rooms especially the extreme ones.

Customer service is poor and horrible. I regretted staying there. I wonder how one pays so much yet facilities ain't working , and all you get is unfilled promises . Had to look for another hotel and checked out after two nights.

It was a lovely, fantastic and wonderful experience.

I love this place. With spacious suites , courteous staff in heart of Kano GRA, you will fall in love with this place.

Good place to stay. Neat environment with courteous staff.

There are some problems, that need urgent attention. Things like, toiletries, door keys, insects. When you order food from your rooms may not get it. Lot of other things.

A very nice place very quiet believe me it's superb👌

Nice Reception Room service is 9/10 Lovely food

Attended a training at the hotel. The conference hall was good but a bit small. Nice reception

the environment was okay and better. the security and guards are excellent and very conscious.

Pricey for an average service hotel. Light switch is just by the door which means one has to get outta bed to turn off the lights. Mosquitoes made the night uncomfortable.

Good and well maintained, the servi e is second to none.

It is an awesome hotel strategically located in Kano city with an unprecedented proximity to all the institutions and recreational centeres in Kano. The ambience is second to none and the staff are courteous beginning from the security at the gate.

It's awesome, well build, much of comfort and fantastically loved for living.

Nice hotel rooms but far from a quite environment. Populated hallways.

The hotel location and services are all very good.

The rooms and the toilets are big and their services are excellent.

They have a wonderful, Meal, good Wi-Fi, luxury accommodation and friendly staffs

Nice spacious rooms, but nothing really grand. 5stars cause of their customer service the last time I went there… well customer service is number one for me before luxury anything else!

I love the hotel,the environment and the staff are all nice... It's affordable,lowest room there is 25k

Beautiful hotel and food for a great and modest price. I like this place, the receptionist needs training as they are not excited to see another guest, but I have serious security concerns which I called the management and no one responded, the water pressure is also poor at the second floor level, taking a shower is a terrible experience. Be fully security conscious when you are here please.

It’s a beautiful and good looking Hotel in Kano but today 07-04-2023 at 10:16pm I have experienced a very bad treatment and disappointed from the staffs at duty and the condition Inside the Room. 1-Fleet too much that I couldn’t resist to remain inside the Room (Room 8079), I had to go out to look for FirstAid medication at any nearby pharmacy but all were closed, why because it threatened my health. 2-Attempted to call the receptionist but the telephone is not working, had to go down and talk to them, even with that complaint, the receptionist did not attend to me, I went for the second time to report to them again, they acted “oh! I have forgotten Sir,” this is rubbish, my health was Threatened but they don’t care to help me. I don’t know if I died what would happen? 3- Before I went to report at the reception, No security is there nearby and the desk was empty. 4-Too many Giant Mosquitoes 🦟 inside the Room. 5-Receptionist are not friendly and I felt my N30k for the room was wasted. Note: Customers are very very important, they should be therefore be treated nicely and friendly. Nobody would like to come back if had same treatment. I’m Dr. Uwaimir AD

Good atmosphere, good accommodation. Management needs to put restrictions on taking Shisha in the rooms, the centre tables and the rug in some rooms are have charcoal burns, it's not a good sight

The services are good the only problem is the immature guess that makes a lot of noise

Hello, I lodged in this hotel on 20th November 2023 to stay in for about 3nights and I had complaints immediately about the bedsheet and pillowcases but I decided to ignore this because it was late. Only for me to return on the 21st from work and the bedsheets and pillow cases were still the same as when I came in. Note: they were already dirty and I expected that house keeping would have changed them. I made a complain on call to the receptionist and got a very rude response. I still ignored. Someone came to change the sheets after about 20mins which was still fine. Only for me to ask the guy about the pillows and he told us here are no pillows. I went down to meet the receptionist in person. He ignored and kept me standing for about 30mins with no word. I raised my voice and told him he was Keeping me standing. He said he what do I want him to do. There was nothing he will do and he will like to see me do my worst. I asked for the manager and he told me I should find him myself that he had no business with that. Telling customers to do their worst takes balls. Unless he owns the place. Or his father does. Lack of home training and professionalism. Please it will be nice to remove mad and rude animalistic people from this hotel to serve as ambassadors. Because this to me is very poor service and makes no sense at all. All he needed to do was tell me in a nice manner and I will leave. But he preferred to be unfortunate. Luckily, one concierge guy helped change it. I thought I could get home away from home treatment. The state government recommended this place else, I won’t get this treatment and let it go from anyone. I’m very sure the 4 star rating isn’t real with all this nasty treatments. Will I ever use this place? NEVER! Animals within. Mannerless Unruly illiterates.

It's well situated. Nice environment and specious compare to Haitel Hotel. The rooms were nice and service was also okay.

It's an amazing location. You will never regret an experience there