1/5 Devanshi T. 6 years ago on Google
Worst
hotel.
Extremely
poor
services.
We
booked
the
banquet
for
engagement
and
wedding
functions,
we
had
very
bad
experience
in
catering
services.
Food
was
not
served
properly.
Management
is
extremely
poor.
Waiters
roam
around
wearing
just
pants.
Were
drunk
most
of
the
time.
When
asked
why
snacks
was
not
serviced
continuously
they
started
shouting
at
us.
And
blamed
us
for
being
half
an
hour
late
for
the
event.
Moreover,
staff
in
hotel
is
not
women
friendly.
They
continue
starring
ladies,
girls
and
even
small
kids.
Our
guests
were
not
feeling
safe
to
walk
around
alone
inside
the
hotel.
One
of
the
manager
together
with
staff
member
stoop
down
to
such
a
level
that
the
started
passing
obscene
comments
on
our
guests.
When
caught
he
simply
denied
the
fact
and
kept
on
fighting
with
our
family
and
continued
to
walk
around
the
place
in
same
way,
trying
to
touch
the
ladies.
We
got
so
concerned
with
the
safety
of
our
family
members
that
we
had
to
call
police.
And
police
found
out
that
there
is
no
record
of
staff
working
at
the
hotel.
When
asked
about
one
staff
member
on
duty
at
night
the
Staff
told
there
was
no
record
of
the
any
existing
employee.
Kitchen
services
were
also
not
good.
A
simple
toast
and
tea
was
served
in
1
hour
45
minutes.
Fab
hotels
should
reconsider
their
contract
with
Heritage
hotels.
We
were
ashamed
of
the
services
given
to
our
guests
and
hence
we
will
not
suggest
anyone
to
consider
this
hotel.
We
aim
to
spread
the
word
so
that
no
one
faces
the
problems
we
faced
for
three
days.
If
the
hotel
is
already
booked,
please
take
care
of
your
women
family
members.
Stay
Safe,
stay
away
from
Heritage
Hotels,
A
P
Sen
Road,
Lucknow.
2 people found this review helpful π