2/5 N. 1 year ago on Google
(Translated
by
Google)
I
used
it
for
a
health
check
the
other
day,
but
it's
terrible
overall.
Especially
when
I
was
asked
by
the
last
doctor
if
there
was
something
wrong
with
my
physical
condition,
I
asked
him
about
his
physical
condition
that
I
was
worried
about
recently,
but
the
moment
I
said
it,
I
became
sullen
and
said,
"Hmm.
That's
why
you
can
go
home.
"
Of
course,
since
it
is
a
health
examination,
I
did
not
want
you
to
have
a
full-scale
examination,
but
I
think
that
you
can
give
me
a
little
opinion
such
as
"If
you
are
uneasy,
please
go
to
the
XX
department
next
time."
Even
if
you
can't
do
that,
the
fact
that
you
haven't
reacted
to
the
story
you
offered
isn't
a
conversation
in
the
first
place
...
I
get
the
impression
that
there
are
many
people
who
work
on
an
assembly
line
due
to
inertia,
and
it
is
difficult
to
understand
(although
not
unfriendly)
guidance
on
where
to
go
next
in
the
course
of
health
examinations,
for
example.
I
think
they
are
used
to
the
structure
of
the
hospital,
so
they
don't
understand
what
is
difficult
to
understand
and
why
it
is
not
transmitted.
I
think
this
is
a
management
issue
rather
than
a
field
issue,
but
it
seems
that
we
will
not
review
the
guidance
for
decades
in
order
to
make
it
easier
to
understand
from
the
user's
perspective.
Of
course,
if
you
look
at
the
staff
individually,
there
are
some
kind
people
and
it
seems
that
you
can
do
well
as
a
member
of
society,
but
I
think
that
there
is
a
difference
in
size
at
any
facility,
but
even
in
that
part
raise
the
average
level.
I
felt
that
I
wasn't
trying.
I
would
like
to
tell
the
company
I
work
for
that
I
should
change
the
hospital
to
a
different
place.
(Original)
先日健康診断で利用しましたが全体的に酷い。特に最後の医師の問診でどこか体調におかしなところは無いですかといったことを聞かれて最近不安に思ってた体調のことを聞いてみたのですが言った瞬間不機嫌そうになり「ふーん。もう終わりだから帰っていいよ」みたいな感じで話を打ち切られました。もちろん健康診断ですので本格的な診察をして欲しかったわけじゃないですが「不安でしたら今度○○科を受診してみてください」のようなちょっとした意見くらいはしてくれてもいいのではと思いますし、それができないにしてもこちらが申し出た話に対して何もリアクションしてないのはそもそも会話として成り立ってないですよね…。
惰性で流れ作業的に働いてる人が多い印象で、たとえば健康診断の順路で次にどこに向かえば良いのかなどの案内も(態度が不親切というわけではないけど)分かりにくい。本人たちは院内の構造に慣れてしまってるので何が分かりにくくてなぜ伝わらないのか分かってないんだと思います。これは現場というよりは経営陣の問題だと思うのですが、ユーザー目線での分かりやすさを求めての案内の見直しなどを何十年もやってなさそう。もちろんスタッフ個人個人で見れば、親切な人もいるしよく社会人やってられるなみたいなのもいますがそれはどの施設でも大小の差はあれあることだとは思いますがそういう部分でも平均レベルを上げようとしてないんじゃないかなとは感じました。
勤めてる会社には病院を違うところに変えたほうがいいと具申してみます。
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