2/5 yk s. 1 year ago on Google
(Translated
by
Google)
The
atmosphere
and
food
were
great,
but
the
customer
service
was
disappointing.
The
food
is
delicious
no
matter
what
you
eat.
No
response
from
staff.
Shopkeeper
for
that?
?
I'm
sorry
about
the
staff's
response.
①
I
asked
the
female
hall
staff
what
was
delicious
because
there
was
an
ingredient.
It's
hard
to
come
when
I
say
I'll
check
it.
(2)
I
guessed
that
he
was
busy
on
the
weekend,
but
he
brought
the
next
menu
with
a
nonchalant
face,
so
when
I
asked
him
again
about
the
ingredients,
he
laughed
and
said,
"Ah,
I
don't
know,
but
I'll
tell
you
that
it
was
delicious."
”
is
deceived.
③
When
I
asked
another
staff
member,
they
responded
immediately.
④
Even
though
it
claims
to
be
a
store
that
handles
ceremonial
occasions
and
face-to-face
meetings,
I
thought
that
this
staff's
response
was
too
dangerous,
and
when
I
told
the
person
in
charge,
I
was
worried,
"I
have
such
complaints,
so
I'm
also
giving
guidance
here."
In
response,
and
when
you
make
a
complaint
like
this,
the
owner
(responsible
person)
should
apologize
to
the
end
and
politely
see
you
off
to
the
entrance
of
the
store?
?
(It
was
the
same
regardless
of
whether
it
was
in
a
local
city),
but
even
though
there
were
no
customers
in
the
store
and
it
didn't
seem
to
be
busy,
the
person
in
charge
was
sent
off
with
a
light
bow
from
the
kitchen.
This
is
a
lack
of
consciousness
in
the
whole
store!
!
While
thinking
that,
there
are
few
restaurants
in
Kasukabe
that
support
dinners,
so
I
made
a
reservation.
⑤
On
the
day
of
the
dinner,
the
staff
who
serve
drinks
and
meals
first
to
the
young
people
at
the
lower
seat,
not
from
the
upper
seat.
.
.
・Since
this
is
a
restaurant
that
deals
with
food,
I
would
like
you
to
respond
appropriately
when
asked
about
what
goes
into
the
mouth
of
a
customer.
・Since
the
restaurant
claims
to
serve
food
for
ceremonies
and
celebrations,
I
would
like
you
to
learn
basic
etiquette.
Part-Time
Job?
staff?
?
Rather,
the
impression
that
the
awareness
of
the
whole
store
is
low.
It's
a
shame
because
the
atmosphere
of
the
restaurant
is
very
good
and
the
food
is
delicious.
The
dishes
are
delicious,
both
the
famous
earthenware
pot
rice
and
seasonal
dishes.
(Original)
雰囲気と料理は最高だが、接客は残念でした。
料理は何を食べても美味しいです。
スタッフの対応があり得ない。
それに対する店主??社員の対応も残念。
①女性ホールスタッフに、美味しかった食材があったので、これは何かと聞いた。確認すると言ってなかなか来ない。
②週末で忙しいと察しつつ、次のメニューを何食わぬ顔で持ってきたので、さっきの食材について再度質問したら、ヘラヘラ笑いながら「あー、わかないんですけどぉ、美味しかったって〜伝えとしますねぇ」とごまかされる。
③別のスタッフに聞くと、すぐ対応してくれた。
④冠婚葬祭、顔合わせを対応してる店と謳っているのにこのスタッフの対応は危険すぎると考え、責任者に伝えると「そういうクレームがあるのでこちらでも指導してるんですがねぇ」と不安な対応で、しかもこういうクレーム伝えたときは、店主(責任者)は最後まで謝罪しながら店の玄関まで丁寧に見送るはず??(地方都内関わらずそうだった)が、店内の客誰もいなく多忙でもなさそうなのに、責任者が厨房から軽く一礼で見送られる。これは、店全体が意識が足りない!!と思いつつ、春日部で会食に対応しているお店は少ないため予約。
⑤会食当日、上座からではなく下座の若手から先に飲み物や食事を提供するスタッフ。。。
・食事を扱う店なので、客の口に入るものについて聞かれたら、ちゃんと対応してほしい。
・法事や祝い事の料理も提供していると謳っている店なのだから、基本的なマナーから勉強してほしい。
バイト?スタッフ??というより、店全体の意識が低い印象。
店の雰囲気がとても良い印象で料理も美味しいだけに、とても残念でなりません。
料理は名物の土鍋ご飯も季節料理もどれも美味しいです。
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