Baantonsai Garden Resort image

Baantonsai Garden Resort

Hotel

Informal hotel featuring free Wi-Fi & an outdoor pool, plus an understated restaurant. People often mention room, good, hotel, rooms, clean, staff, night, time, cheap, reception,


Address

186 Nanai Rd, Pa Tong, Kathu District, Phuket 83150, Thailand

Website

www.btonsai.com

Contact

+66 89 142 5651

Price rating

$11/night

Rating on Google Maps

3.50 (266 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (35) good (13) hotel (13) rooms (11) clean (10) staff (9) night (8) time (8) cheap (8) reception (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kan U. 4 years ago on Google
    (Translated by Google) The staff at the counter are very bad. We inquired but acted and didn't want to answer. Would like to talk but with foreign customers, showing a very racist attitude towards Thai people Working as a stewardess but frowning and chasing many guests 👎 The blue shirt staff doesn't have a name tag, so they don't know the name. 20/03/63 10:00 hrs. (Original) พนักงานตรงเคาเตอร์บริการแย่มากๆ เราสอบถามแต่แสดงกิริยาไม่อยากตอบ อยากจะคุยแต่กับลูกค้าต่างชาติแสดงกิริยาเหยียดคนไทยมากๆ ทำงานเป็นพนักงานต้อนรับแต่หน้าบึ้งตึงไล่แขกมากจ้าาาา👎 พนักงานเสื้อสีฟ้าไม่ติดป้ายชื่อเลยไม่รู้ชื่ออะไร 20/03/63 10:00น.
    4 people found this review helpful 👍

  • 2/5 Mariano T. 11 months ago on Google • 33 reviews
    Not the ideal place if you are looking for a good night of sleep. The room is ok-ish but the place is really loud, people coming in and out all the time and talking in the corridors. The windows are really thin therefore you will hear every noise. The door in our room had a gap, so the room got full of mosquitoes. We stucked the towels all around the door as a "solution". It's the place to go if you wanna go out late night in patong and you don't care where to sleep as long as it is cheap. We stayed one night. Didn't sleep at all.
    2 people found this review helpful 👍

  • 3/5 Xiaoyao A. 6 years ago on Google
    Basically it should be a perfect experience living this house.i am ok with every thing about the resort and so appreciate most staffs for their good service. But! One of the receptions lady is so arrogant and kind of racism discrimination!!! Last nigh when I checked in they told my room only can use for one night,will change an other room for me the next day. So I am ok with it no problems. The second day,when I return the key and ask for the room in the same time ,for the convenience so I left my luggage in the last room. When I got new room of course I need moving luggage to the new room. So I asked polite could u help me get it (I swear to god I am polite),she replied “u just go to the room waiting for 5 minuets “with cold voice and terrible attitude.the kind house cleaning lady just stand at the lobby while the conversation happened. So I know it is the cleaning room lady will to help open the door .i just waiting at the lobby waiting she done her job at front desk. The reception lady is very unhappy asked me said I told u waiting at ur room! Are u kidding me with that tongue u can imagine! I just replied it is ok I waiting there ,when the house keeper (kind lady)done job at lobby I will go with her (because she have the general key to open the door). Then front desk staff give me a look and the behavior like she is the boss or guest not me,very terrible attitude and whispering complaining in Thai language. Ok.it is ok I just a little confused and curious so I asked her “Are u unhappy?”I asked in a joking way with smile not angry face. Yes,I don’t like ur country. That is the answer. This is the whole story. I don’t blame u lady I just wanna know if u don’t like us Why u do the job while u know which country I am from,u can simply avoid recipe the business or maybe just make a excuse But the truth is u make the business and hate my country and make the profit at the same time? Where does ur arrogant comes from. Deal is deal ,business is business. Ur HR absolutely not give u the professional training class,I am so sorry for finding that Thailand is a such nice country and most Thai friends are so peaceful and kind. But u,a shame for the tourist industry of Thai. It is a very simple and small conflict And I think u owes me a sincere apology,from heart. What u pay what u get Not means the basic service is gone and the attitude never should be pointed reference according the nationalities or any conditions. Be professional ok The end,I still love the great country and the kindness friendly local people. (If u be treated unfairly and hateful while u just following all the regulations and rules of the resort,u need protect ur proper pride and ur rights.call the tourism police 1155,contact the manager,or call the social police and get the evidence put it on Facebook and Twitter,turn wrong to right .)
    3 people found this review helpful 👍

  • 1/5 Gursharon G. 5 years ago on Google
    I stayed here for one night. Upon checking into the room, the room had not been cleaned,used towels, bins not emptied, bed not made up, Dirty toilet. I washed my face and used my own towel which I had packed with me to dry my face. I left my backpack and towel on the bed and went out. Upon my return in the evening the room had been made up and cleaned and fresh towels. But my own towel was missing. I went to reception and addressed this, they did nothing to help, so I thought I’d return in the morning when I check out. The room is very basic, there was hardly any water coming out the shower head, it would of been quicker to wash ,filling cups of water from the sink and throwing it over myself. I wouldn’t dream of going barefoot into the bathroom or even sit on the toilet. I would definitely pay more and get a better room. I would of been content if the staff had apologised for losing or even accidentally taken my towel, but to my surprise I found them extremely rude and no apology whatsoever. I definitely got what i paid for.
    2 people found this review helpful 👍

  • 4/5 Vitālijs Z. 1 year ago on Google • 46 reviews
    acceptable hotel. not new but more or less clean. can get best room for around 500 thb. have a swimming pool but it's shallow. can sneak in in Natural Resort hotel pool and it's more deep. hotels are connected.

  • 1/5 por p. 4 years ago on Google
    (Translated by Google) Super bad, the room is dirty. The reception work is very bad. If in Patong, the hotel is full. Just left here Recommended to go to the beach Don't waste your time here. (Original) ห่วยสุดๆ ห้องก็สกปรก พนังงานต้อนรับก็พูดจาแย่มากๆ ถ้าในป่าตองโรงแรมเต็มหมด เหลือแค่ที่นี่ แนะนำให้หาดไปเลย อย่ามาเสียเงินเสียเวลาที่นี่เลย
    2 people found this review helpful 👍

  • 1/5 J H. 2 months ago on Google • 34 reviews New
    Unfortunatly I booked a superior room, and did not sleep much, Since these rooms have NO real WINDOWS, and are located in covered rows, which Echos ( the night long) noise from the neighbors. The Beds are Rock hard, and the springs are hurting your back. The So called De luxe rooms are a little better located, and have Real Windows, however the furniture are the same. So come for 2/3 days to Party, good place, if you come for a relaxing holiday, pick an other place. PS, I asked several Ttimes to Upgrade, and altough I could see free deluxe rooms, the staff did not want to help me.

  • 5/5 Leslie Kandy - Sri L. 5 years ago on Google
    This place is very good. Have all facilities for middle income travel ers. Pool is good. Can use next hotel pool also. Staff very good. Environment is good. Walking distance to the beach. Restaurant s many. I with my girlfriend went there again. Next time go there also. Again I came here 2019 April 8 & 9 . Still very best.
    1 person found this review helpful 👍

  • 1/5 Panusak M. 1 year ago on Google
    (Translated by Google) The price is really cheap, this one is accepted, the service is very bad, the sound is loud, not clean, only change the sheets and towels. Service matters. Not only foreign customers Please leave the owner with #Ban Ton Sai Patong (Original) ราคาถูกจริง อันนี้ยอมรับ บริการแย่มากๆ เสียงก็ดัง ไม่สะอาด เปลี่ยนแค่ผ้าปูที่นอนกับผ้าเช็ดตัว เรื่องบริการเป็นเรื่องสำคัญ ไม่ใช่เอาแต่ลูกค้าต่างชาติ ฝากถึงเจ้าของ ด้วย #บ้านต้นไทรป่าตอง
    1 person found this review helpful 👍

  • 1/5 pioruns 1 year ago on Google
    Very dirty, terrible and not maintained place. Room full of mosquitos, I mean really full of it! That's because cleaners keep doors open entire day until they finish cleaning or whatever. I've seen doors wide open throughout the day and it was raining. Damp, ugly and wet rooms are breeding grounds for mosquitos. Look at the pictures if you don't believe me. This is how room floor looks like straight after check in. Layers and layers of dead mosquitos. Cleaning is not existent, room is dirty everywhere. They still ask 300 Baht deposit for this room, ridiculous. I didn't walk barefoot in the room even for a second, so dirty. Also rooms have no proper windows, only glass pieces which open and close. Never quiet, you will hear every guest in other room around. In the bathroom, only mosquito mesh on concrete hole, hundreds of tiny ants live in the bathroom because they fit through the mesh. Entire wall is crawling with little ants. WiFi NOT WORKING. IN ALL ROOMS, it only works in reception area. Staff at the reception knows about this and they don't care. Offered no remedy whatsoever. When I asked if she is OK with me to leave negative review then, she shrugged, whatever. So there you go. Staff don't care, just pay and leave as soon as possible, you are a nuisance to the hotel, nothing more. Pool area. Only basic pool. Nothing more. Totally neglected and dirty. You will find nothing there only couple of dirty plastic chairs apart from the pool itself. No stools, no sun loungers, no tables, nothing. Make yourself a favour and don't book there.
    1 person found this review helpful 👍

  • 2/5 ณัฐชนนท์ �. 1 year ago on Google
    (Translated by Google) The rooms are cheap, good quality, but the service staff is a bit poor. (Original) ห้องพักราคาถูกดีมีคุณภาพแต่พนักงานบริการแย่ไปหน่อย
    1 person found this review helpful 👍

  • 3/5 วรัชยา �. 3 years ago on Google
    (Translated by Google) The room is very clean, reasonable price. The water flows a little light, the outside is very good. Recommended. Cheap price. Cool air conditioner. There is a swimming pool too. Close to the sea. (Original) ห้องสะอาดมากสมราคา น้ำไหลเบาไปหน่อยนอกนั้นดีมากไปค่ะแนะนำเลยราคาประหยัดแอร์เย็นมีสระว่ายน้ำด้วยค่ะใกล้ทะเล
    1 person found this review helpful 👍

  • 3/5 Nav S. 5 years ago on Google
    Cheap and cheerful hotel.

  • 4/5 Manuel M. 6 years ago on Google
    It was a really good place to stay , close enough to all the main spots, the pool was nice even in the night time, really cheap , only think I guess we took the cheepest room cuz there wasn't aircon hah , but all the other rooms was included :) for sure a place for traveller or to enjoy a Holliday . 4 stars for me

  • 5/5 Keith C. 4 years ago on Google
    Basic hotel, but serves its purpose and has excellent staff here. Plus location is perfect near the beach and main street but in a quiet area. Recommended.

  • 4/5 Lawrence R. 6 months ago on Google
    Rooms were old but clean.

  • 5/5 Tanatcha K. 7 months ago on Google
    Cat so cute ,food and drink very good

  • 4/5 Kevin W. 1 year ago on Google
    Nice Bungalows, with a little jungle flair at almist center of Patong.

  • 4/5 Klaus S. 1 year ago on Google
    (Translated by Google) A very cheap hotel with only bungalows, clean and even a pool suitable for children. Gladly again (Original) Ein sehr günstiges Hotel mit nur Bungalows, sauber und sogar einen Pool der für Kinder geeignet ist. Gerne wieder

  • 4/5 ยุคล �. 1 year ago on Google
    (Translated by Google) Ban Ton Sai is a place to rent a very cheap room in Patong Beach, Phuket, starting at 500, air-conditioned room, convenient to travel, near tourist attractions in Patong. (Original) ที่บ้านต้นไทรเป็นสถานที่ให้เช่าห้องพักราคาถูกมากในหาดป่าตองภูเก็ตราคา 500 ต้นๆห้องแอร์เดินทางสะดวกอยู่ใกล้สถานที่เที่ยวในป่าตอง

  • 4/5 Tan I. 2 years ago on Google
    I'm sleeping because I'm can't drive car back to my hotel drinks to much but okay great hotel sleeping good

  • 5/5 Saw Lay S. 1 year ago on Google
    Very nice room good location I love nature this place is perfect. The room is same compared to Pattaya hotel room. This place has mosquito. To be honest I like it better than hotel

  • 5/5 อุดม �. 2 years ago on Google
    (Translated by Google) I like it personally, give it 5 stars, quiet, the atmosphere is like being in our home. (Original) ชอบส่วนตัวให้ 5 ดาวค่ะเงียบบรรยากาศเหมือนอยู่บ้านเรา

  • 4/5 David rodriguez h. 1 year ago on Google
    (Translated by Google) It was very well located and quiet, the only thing was a very annoying bird... and they ask for a deposit of 300 baht for each room (Original) Estaba muy bien ubicado y tranquilo, lo único un pájaro muy molestoso.. y te piden fianza por cada habitación 300 baht

  • 1/5 Seer R. 2 years ago on Google
    (Translated by Google) Not okay at all, not cleaned properly, there are still hairs and hairpins, so funny how do you clean them? (Original) ไม่โอเคเลยทำความสะอาดไม่เรียบร้อยยังมีเส้นผมกับไม้ปั่นหูอยู่เลยตลกมากทำความสะอาดยังไง

  • 2/5 Aurélien N. 1 year ago on Google
    Clean. Forget your privacy there, you will hear everything from your neighbour ... everything :/ (the rooms ar very near and the windows are very thin)

  • 3/5 สุธี �. 2 years ago on Google
    (Translated by Google) Come to stay because it's fresh, but the wifi is broken, the TV can't see black (Original) มาพักที่เพราะสดวกแต่ไวไฟเสียทีวีดูำม่ได้

  • 5/5 Linda M. 1 year ago on Google
    (Translated by Google) Clean rooms, cheap prices, not far from Patong Beach and have many amenities such as coin-operated washing machines, restaurants, buses to go to town or use cheap bolt apps. (Original) ห้องสะอาดราคาถูกไม่ไกลจากหาดป่าตองและมีสิ่งอำนวยความสะดวกมากมายเช่นเครื่องซักอบผ้าแบบหยอดเหรียญร้านอาหารรถโพถ้องนั่งเข้าเมืองหรือจะใช้แอพboltราคาถูก

  • 4/5 Edward Anderson B. 1 year ago on Google
    Great place to book for the Sandbox quarantine. Very budget but if you’re happy with the basics then it’s great. Helpful staff.

  • 3/5 Fendi I. 1 year ago on Google
    Good atmosphere and easy access. A lot of parking for car. Cozy place.

  • 4/5 เสกสรรค์ �. 4 years ago on Google
    (Translated by Google) I rate this much. Housekeeping arranged a little cleaning. A bit because of the economy Therefore there are few people cleaning? (Original) ผมให้คะแนนขนาดนี้เลย แม่บ้านจัดทำความสะอาดน้อย ไปนิดเพราะเศรษฐกิจ เลยมีคนทำความสะอาดน้อย หรือป่าว

  • 1/5 Finn S. 1 year ago on Google • 2 reviews
    Short summary if you don't want to read the whole text: 1. The reception is totally unfriendly 2. Check-in is not at 2:00 p.m., but 1.5 hours later, since the rooms weren't clean yet. 3. If you're not feeling well, you won't be helped a bit. 4. No Wifi 5. Dirty Rooms The longer version: I got to the lobby at 1:30 and wanted to check in. It is often possible to check in a little earlier. 14:00 was on the Internet. I was turned away with incomprehension and the words "2 a clock". Well, first of all, I went to eat. When I got back a little after 2 the whole lobby was full of new guests trying to check in. With the unfriendly words "clean rooms" without a time you were put off here. So 15-20 people waited in the lobby for almost 1.5 hours until we could finally check in. but that was not all. I didn't feel well because I ate something bad at the market. I threw up during the night and had severe diarrhea. The vomit was next to my bed because I couldn't make it to the toilet. So I called the 24-hour reception and the women came. When she saw the vomit she said "housekepper already gone" and spoke to me in Thai. Suddenly she just left and never showed up again. I couldn't leave the puke there because it smells a lot so I cleaned it up a bit with a towel (I know it’s not the best). The next day at 4 o'clock in the afternoon the cleaning crew came and said we had to calculate the 100 baht for the towel. And we don't clean the room, we do it later. we'll be back in a few hours After a few hours, the cleaning staff came and wiped everything away halfway. The smell has logically not gone away. The Check Out time was 12 am and at 11:55 a.m., a lady was in front of my door and came straight into the room to clean it. Well, to be honest, it wasn't the worst thing I experienced here. At the check out, 300 baht was charged instead of the original 100 baht for the towel. rudeness! So summarized one of the most unfriendly and worst hotels I've ever been. If nothing happens, almost everything is fine. But I would recommend everyone to book in a different hotel with a nicer reception.
    4 people found this review helpful 👍


Call +66 89 142 5651 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Pool
    • ✓ Air-conditioned
    • ✓ Kid-friendly
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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