1/5 Alexandra S. 2 years ago on Google • 2 reviews
My
boyfriend’s
parents
accidentally
booked
two
nights
here
in
July,
for
a
room
too
small
for
three
people
(parents
plus
one
family
member).
When
we
realized
there
was
no
AC
in
the
booked
room,
we
were
concerned.
Heat
wave
+
elderly
+
crowding
+
heart
problems
=
huge
red
flag
and
danger
for
them.
I
did
not
want
his
family
getting
a
heat
stroke
during
our
wine
tasting
trip.
After
looking
further
into
the
hostel
(maybe
it
wasn’t
as
bad
as
it
seems,
we
were
thinking,
or
we
can
work
something
safer
out),
everything
we
read
and
the
pictures
saw
were
not
building
confidence
in
safety
not
only
for
heat
but
for
cleanliness
and
pandemic
safety,
nor
was
the
phone
conversation
assuring.
The
person
who
answered
the
phone
was
not
understanding
and
was
exceedingly
rude.
She
cut
me
off
mid
sentence
and
snapped
“you
listen”,
though
she
was
not
giving
the
same
courtesy.
After
a
total
of
two
hours
on
the
phone
over
two
days,
we
made
a
verbal
agreement
that,
if
someone
else
booked
that
room,
she
would
refund
us.
If
it
was
booked
one
night
out
of
the
two,
she
would
only
charge
150
instead
of
300.
On
the
first
night,
I
called.
She
confirmed
that
the
room
had
been
booked,
and
that
she
would
only
charge
one
night.
In
the
end,
she
charged
both
nights.
We
tried
to
contact
and
hold
her
to
our
verbal
agreement.
When
we
called
her
she
claimed
the
agreement
was
that
we
would
only
be
refunded
if
both
nights
were
booked,
which
was
not
what
I
agreed
to
with
her.
I
was
unable
to
make
the
call
myself
due
to
schedule
issues,
so
my
boyfriend
pursued
the
matter
on
my
behalf
and
she
made
it
clear
she
didn't
want
to
"help"
us
anymore.
With
no
real
cancellation
policy
(which
should
be
a
must
have
to
accommodate
last
minute
cancellations
for
various
reasons
including
the
pandemic),
this
led
to
a
conflict
which
could
have
been
avoided
with
some
proactive
initiatives
from
the
owner.
The
interactions
were
ultimately
dishonest
as
she
did
not
keep
her
word.
It
would
be
beneficial
for
the
hostel
to
record
their
phone
conversations
and
keep
track
of
them
so
that
they
can
look
back
and
keep
true
to
agreements.
Additionally,
I
am
unsure
who
was
answering
the
phone
precisely,
but
their
attitude
was
unacceptable.
Cutting
people
off
and
snapping
rudely
is
not
professional,
and
the
individual
should
be
addressed
and
educated
in
regards
to
phone
and
conversation
etiquette.
In
advance
to
a
reply
I
presume
will
come;
I’ve
noticed
all
replies
to
negative
reviews
resort
to
name
calling
or
references
to
coming
to
account
with
God
for
dishonesty.
Religion
has
little
place
in
business,
and
name
calling
is
not
a
professional
or
effective
tool
for
problem
solving
or
conflict
resolution.
Moreover,
from
my
personal
experience
with
this
hostel,
I
find
it
ironic
that
every
negative
review
is
a
lie
when
my
own
experience
dealing
with
the
hostel
was
dishonest,
and
just
by
rules
of
probability
it
is
unlikely
all
negative
reviewers
are
liars.
Nor
am
I
competition;
I
work
as
a
RN
in
the
lower
mainland.
Additionally,
with
such
a
high
demand
of
accommodation
in
the
summer
for
Kelowna,
it
is
equally
unlikely
that
competitors
would
review
negatively.
Everywhere
at
the
time
was
completely
booked,
thus
they
wouldn’t
feel
the
need
to
bring
others
down
when
they
don’t
need
to
try
or
do
anything.
TLDR
/
Summary
for
anyone
else;
only
book
here
if
you
are
100%
sure
that
is
definitely
where
you
want
to
stay
and
there
is
no
chance
you
will
need
to
change
plans
or
places
for
any
reason.
I
can’t
speak
personally
for
the
state
of
the
hostel
as,
per
pandemic
recommendations,
we
avoided
going
anywhere
unnecessarily.
What
I
did
learn
from
this
experience
was
that
any
negotiation
will
not
be
honoured
unless
it’s
in
writing.
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