1/5 Никита �. 3 years ago on Google • 1 review
The
company
is
absolutely
not
customer
oriented.
I’ve
been
going
to
the
gym
for
6-7
years,
the
whole
family
has
always
gone,
but
every
year
the
quality
gets
worse
and
worse.
However,
I
have
reached
my
boiling
point.
When
visiting
the
fitness
center,
you
are
given
a
robe,
a
large
and
a
small
towel.
Over
the
past
2
months,
there
have
been
regular
shortages
of
small
towels
(either
they
don’t
have
time
to
wash
them,
or
they
skimp
on
quantity).
The
staff
refuses
to
provide
2
large
towels
or
change
one
towel
after
using
it
in
the
shower
room.
Today,
May
14,
2021,
I
was
forced
to
go
home
without
washing
myself,
because...
They
didn’t
give
me
a
small
towel
(for
classes
in
the
hall
I
had
to
use
a
large
one).
I
wrote
a
complaint
so
that
the
situation
would
be
sorted
out,
but
after
1.5
weeks
I
did
not
receive
a
response.
Today
I
once
again
came
to
the
managers,
I
can’t
get
in
touch
with
the
manager,
either
he’s
not
there,
or
he’s
walking
around
somewhere
and
no
one
can
contact
him.
In
response
to
my
questions
about
the
towel,
the
managers
verbally
“poked”
me
into
the
contract
that
we
only
issue
a
robe
and
ONE
towel,
but
when
I
asked
to
bring
this
contract
(as
it
turned
out
later,
this
is
their
regulation,
which
the
client
agrees
to
when
signing
the
contract),
we
Together
we
saw
that
2
units
of
towels
were
issued
(which
ones
were
not
specified).
I
already
thought
that
hurray,
right
now
I’ll
go
and
wash
in
peace
(they’ll
replace
the
towel),
but
no,
another
girl
ran
out
and
showed
me
my
signature
on
the
“piece
of
paper”
(the
list
of
services
included
in
the
club
card),
where
it
just
says
towel.
However,
as
I
found
out
when
I
returned
home
and
read
this
“piece
of
paper,”
it
says
that
I
agree
and
undertake
to
comply
with
the
text
of
the
regulations.
It
turns
out
that
the
company
itself
prescribed
2
towels
in
the
regulations,
and
then
refuses
to
comply
with
it,
and
says
that
the
client
himself
is
a
fool,
and
we
will
rewrite
the
regulations,
because...
there
is
an
error
at
this
point.
Conclusion:
I
can’t
contact
the
manager,
the
client
himself
is
a
fool
and
must
use
one
towel,
the
employee
who
gives
out
the
towel
communicates
in
a
boorish
manner.
When
I
said
that
I
would
terminate
the
contract,
they
answered
me
well,
we
will
return
your
money
for
the
unused
period.
That
company
is
ready
to
lose
a
loyal
customer
who
systematically
brings
it
profit
every
year.
Before
buying
a
subscription
here,
first
walk
around
the
hall
and
into
the
shower
room,
you
will
be
horrified
at
how
dirty
it
is
and
that
half
of
the
showers
are
broken,
and
also
at
rush
hour
there
are
many
more
people
than
exercise
equipment
and
queues
are
created.
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