3/5 Sahara W. 1 year ago on Google
A
bit
disappointed.
I
made
reservation
via
line
application
for
a
garden
room
and
it
was
already
confirmed.
During
checking
in,
front
staff
told
me
that
I
booked
a
Deluxe
room
so
I
confirm
with
her
that
I
booked
a
Garden
room.
She
told
me
with
her
strong
voice
that
I
booked
Deluxe
room.
I
had
to
show
her
a
text
conversation
between
the
hotel
and
I.
Then
she
accepted
that
it
was
a
hotel's
mistake
and
try
to
find
me
a
garden
room.
Actually
I
didn't
mind
staying
in
a
Delux
room
but
I
just
didn't
like
the
way
she
talked
to
me
like
I
was
wrong
about
the
roomtype
without
any
double
checking
or
kindly
asked
for
a
confirmation
letter.
Once
I
get
into
the
room,
it
was
not
like
I
was
expected.
The
reason
why
I
chose
to
stay
in
the
garden
room
because
I
would
like
to
spend
sometime
in
the
balcony
with
a
bit
of
view
but
it
had
no
view
because
there
was
a
roof
of
the
first
floor
blocking
all
the
view.
So
I
called
the
reception
if
they
had
any
other
room
available
but
unfortunately
it
was
fully
booked.
I
asked
to
see
the
Deluxe
room
that
was
booked
for
me
before,
she
said
it
was
fully
booked.
I
was
not
sure
if
it
was
a
lie
but
it
is
quite
hard
to
believe
as
she
just
told
me
ten
minutes
ago
that
there
was
a
Deluxe
room
booked
for
me
first.
Actually
this
hotel
was
really
nice,
the
room
and
shower
room
was
clean.
Bed
was
very
comfy.
Housekeeping
and
room
service
was
great
.Big
space
for
a
parking
lot.
Only
the
reception
staff
has
to
be
more
trained.
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