I have used this embassy ever since I moved here and the quality of service has nosedived in recent years. I have called them asking very pointed clear questions that they should have known the answer to, and gotten a range "I have no idea" responses to downright hostility. Embarrassed that this is my country's embassy.

I am an American citizen, living and working in Moscow. I have only used the consular services here twice, but I am less than impressed. My first experience was trying to mail my absentee ballot in the 2016 Presidential Election. Security stopped me and said I needed an appointment. I told them that I was here to mail my ballot, so I was permitted inside but had to check my mobile phone. Waited in line for 20 minutes just to hand someone an envelope, which they promptly dropped into a locked box for ballots. Why the wait? My second experience was to get a document notarized. Again, no electronics allowed ... entered the new building off of Bolshoi Devyatinskiy. Nice new building with lots of windows for service, but most closed. Empty desks everywhere. Poor signage, couldn’t find an open cashier window, and had to ask security for help. I had an appointment but still had to wait 20 minutes. They charge $50 PER DOCUMENT to notarize, which is misleading (the website makes it sound like it was $50 per appointment and you could have multiple documents notarized). Sad that such a big facility is largely empty, but such is the state of US-Russia relations. The big challenge is yet to come when I try to get a US visa for my Russian fiance.

You cannot bring any electronic items inside- not even headphones. They don't provide a storage room, so you have to figure out where to keep your stuff before you go in. The "storage services" just outside embassy are in fact just two random guys who kept my things in their trunk for 500rub. I think this is very careless in regards to people visiting the embassy. If you enforce extreme rules, provide the means for people to follow them.

I've never had a problem here. Staff always courteous and fast. Certainly a world apart from any Russian office. Please, just fix the vending machines.

I think, for Mexicans it is a bad time to get visas. I do not understand why it is difficult to explain what is the reason why you are not a candidate for a visa. Or what you can do in the case of not being. I know they have security reasons and protocols, but well, I think that for some there are enough reasons, for others it's not so complicated (I mean, to us, as foreigners who just want to return to their countries to visit their relatives while studying in Russia, you could use the reason and not evaluate so subjectively)

Canceled our passport appointment with no notice. At least half a dozen families were turned away by 9:30 Tuesday morning and now it's closed permanently. Completely useless and dishonest staff.

My father lost his green card to catch our flight back to the United States. Except for some nice guards, there is no one available to see you. The guard handed me a card with a number, which I called. They in turn gave me an email for the State Department, and told me to write an email and that they would get back in touch with me, more quickly if they thought it was important. Very bureaucratic! Very unhelpful!

please take me away from here i don't want to stay in russia. I really miss . I don't want to stay here I feel really bad

God Bless America!!

Horrible. For any question the answer is "we are sorry we are unable to answer or help in any way as we are shortstaffed". useless and frustrating

I love the USA❤️❤️

Terrible service, rudeness, dirty, collective farm at the entrance and exit

My girlfriend is from Thailand we applied for Visa 8 months ago she finally had her appointment this week I've discussed it with her we sent all the documentations I've sent all my documentations and my sponsored letter to try to obtain a tourist visa for her to come to the United States cannot understand the whole situation we received a letter stating that she was denied and we cannot find out why all I keep hearing is she has to reapply I still don't understand that me being the US citizen and a veteran Visa was denied and was not told why all they're telling us is we have to reapply I still do not understand why at this point I've called my congressman trying to figure out what is going on they cannot help me I have a phone call put into my senator and there I guess looking into it what do you do Beyond this situation I am not very impressed with the US Embassy service in Thailand

When you are really neened - you absent. When you are really in a neeeded situation - you have closed hours. When you are to be informed of a much than a very serious situtation - you drink koffeee. PLeease, continue with this, guentlmen.< Don''n miss a whole country with a chance accyndatly. You''ve got already too mules. It won't help if you dond accept new friends,

Stunning building, great country