4/5 Justin G. 1 year ago on Google • 15 reviews
Facilities
are
great.
Some
of
the
staff
needs
customer
service
and
diverse
customer
training.
Similarly,
the
person
doing
the
staffing
may
need
to
challenge
themselves
to
make
sure
the
staff
population
represents
the
diverse
population
of
members
that
frequent
the
club…
as
there
is
seemingly
only
one
diverse
front-desk
staff
member,
perhaps
two
or
at
most
three
if
you
include
the
cleaning
AND
personal
trainer
teams.
Additionally,
it’s
worth
noting
there
are
a
few
employees
(mostly
trainers
+
the
blonde
membership
advisor
lady)
who
are
likely
to
greet
you
with
a
smile,
but
otherwise
your
first
interaction
with
a
staff
member
is
not
likely
to
be
that
they
gave
you
a
new
customer
warm
greeting,
but
instead
it
will
be
to
sternly
tell
you
some
sort
of
facility-specific
rule
or
to
ask
to
double
check
whether
you’re
really
a
member
and
how
many
towels
you’ve
been
given.
Side-note
you
need
one
towel
to
shower
and
at-least
another
one
to
place
on
equipment,
per
their
guidelines,
yet
the
limit
is
two
and
if
you
are
a
diverse
customer
you’re
likely
to
repeatedly
see
yourself
being
the
only
person
they
ask
to
show
membership
credentials
for
your
first
or
second
towel.
Also,
from
the
HR
Strategy
perspective
there
are
a
lot
of
staff
members,
but
I’ve
never
seen
someone
cleaning
equipment.
Helping
to
re-rack
weights
is
not
really
a
thing
and
local
customers
don’t
put
weights
back
(most
other
gyms
have
a
re-rack
team
every
hour
for
this
reason)
but
if
you
are
a
new
or
diverse
customer
you’re
likely
to
feel
like
the
staff
is
mostly
paid
to
police
your
experience
as
opposed
to
making
you
feel
welcomed
or
politely
informed.
In
short,
the
gym
itself
is
great.
It
just
feels
a
bit
like
you’ll
be
a
happier
customer
if
you
can
manage
to
limit
staff
interactions.
3.5
stars
would
be
appropriate
if
possible,
but
it’s
not
and
3
stars
might
be
too
punitive,
so
I’ll
give
4
stars
with
the
long
text
and
hopes
that
the
General
Manager
sees
this
and
makes
actionable
changes.