1/5 Kurnia Putu I. 4 months ago on Google โข 7 reviews
I
rarely
provide
feedback
or
write
reviews,
especially
on
the
first
day.
Part
1
My
check-in
experience
at
this
hotel
went
smoothly
and
quickly
at
9:00
PM.
I
was
promptly
escorted
to
a
room
located
on
a
high
floor
with
a
fairly
decent
view.
However,
an
unfortunate
incident
occurred
where
I
injured
my
heel
on
something
sharp
hidden
in
the
edge
of
the
carpet.
It
turned
out
there
was
a
protruding
nail
due
to
the
uneven
carpet
edge.
A
technician
came
to
inspect,
but
the
carpet
repair
took
quite
some
time,
so
I
was
advised
to
relocate
to
another
room.
The
new
room
was
on
a
lower
floor
and
lacked
a
good
view,
only
overlooking
a
large
building
and
rooftops.
I
thought
everything
would
be
fine,
but
unfortunately,
the
AC
noise
in
the
new
room
was
quite
disturbing,
making
it
difficult
for
me
to
sleep.
I
had
to
contact
the
front
desk
again,
and
I
was
advised
to
change
rooms,
but
I
declined
as
I
was
already
tired.
Eventually,
one
of
the
staff
members
sent
earplugs
and
suggested
the
AC
be
checked
again.
In
the
morning,
no
hotel
staff
came
to
contact
me.
I
had
to
contact
the
front
desk
twice
as
there
was
no
response.
Part
2
On
that
unfortunate
day,
upon
returning
from
sightseeing
around
the
city
around
2:00
PM,
I
found
that
my
room
had
not
been
cleaned.
When
I
complained
and
requested
a
refund,
only
one
day
(out
of
the
remaining
2
days)
could
be
refunded.
Furthermore,
they
mentioned
that
requests
for
room
cleaning
should
be
made
between
10:00
AM
and
5:00
PM.
What!!
Even
in
the
room,
there
was
only
a
small
sign
that
said,
"Do
not
disturb".
I
was
extremely
angry
and
disappointed
with
the
hotel,
but
I
didn't
want
to
embarrass
myself
by
shouting
in
the
lobby.
They
offered
me
a
room
upgrade
and
free
breakfast,
which
I
declined.
I
absolutely
do
not
recommend
this
hotel
for
people
who
value
service
details.
If
you
expect
mediocre
service
and
compensation
in
the
form
of
free
breakfast
and
room
upgrades,
then
this
is
the
right
hotel
for
you.
This
should
be
a
matter
of
concern
for
the
hotel
management.
I
frequently
stay
at
Marriott
Group
hotels,
and
in
my
opinion,
the
customer
service
at
this
hotel
needs
to
be
improved.
1 person found this review helpful ๐