A week ago I received a package with a new Canyon bike. After starting the assembly, I saw that there was a significant chip on the carbon frame, as a result of which the paint, protective coating and carbon were destroyed. I was very upset, wrote to all Canyon social networks, then started a correspondence with the employees of the Polish branch via chat. We had to wait 20 minutes to start the correspondence. A certain Victoria closed the chat three times under the far-fetched pretexts of some "system failures" and I had to queue up again. In the end, I was given a contact form on the site, I filled it out. I wrote that I consider the chip on the frame to be a significant drawback for a new bike and asked to replace it with another one (without defects). I was in a hurry because I planned to go on vacation on a new bike. They didn't answer me for three days. Then a letter came in which it was written that I would not be able to receive a new bike until after a month, and I should send the defective bike to Canyon (all this time my money will be in their account). Nobody instructed me how do I send the bike back to Canyon. I was offered to wait some more and then they will send me instructions on how I should send the bike through UPS. I'm waiting two more days. I then received an e-mail from the customer service expressing regret about what had happened and marking the frame chip as “cosmetic”, then I was offered a 300 PLN voucher to buy goods on the Canyon website (I remind that the new bike cost me 7000 PLN, and the carbon frame - the most expensive part of it). After some thought, I decided that since the employees say that the chip is not terrible, and the new bike is not available until a month later, I decided to finish the assembly and ride the bike. I removed the packaging from the front fork and tried to put on the front wheel. But this turned out to be impossible: the brake pads were clamped and the wheel disc simply did not fit through the gap between them. The instructions said that there should have been an orange plastic plug between the pads, but there was none. I tried to somehow push the pads apart on my own, but nothing worked for me. As a result, I took the bike without the front wheel, then the front wheel and went to the nearest service. I took a taxi and spent 200 PLN in the service (not Canyon) to make a new bike rideable. A few more shortcomings were revealed in the service: the front wheel brake disc was warped and had to be straightened, the SRAM derailleur was not set up properly (the required derailleur adjustment tool was missing from the kit), the bottom plastic gasket under the steering wheel was attached crookedly (we could not fix this, because the servicemen did not find the smallest screwdriver 1 Nm). All my attempts to contact the Canyon service were in vain. I am very disappointed with this attitude towards customers. Just shock. When I have problems with my phone, as a Google One subscriber for 139 PLN per year, I can contact via chat and get prompt help on any issue in a few minutes. Personal from Canyon sell bikes for thousands of euros and leave you alone with your problems and your new bike. They turned off the chat for me too. In social networks, 80 correspondence is conducted by a bot. I am shocked by such an attitude to work and to people. P.S. Two days after I wrote this review, my new Canyon Roadlite 8 CF crank Samox TAF 37 fell off while riding. Crank Samox TAF 37 is impossible to find in Poland, so I buy crank Force D1. Canyon agreed to compensate me 700 PLN, although crankset and pressfit DUB Token cost me almost 1200 PLN. The representatives of the Polish office of Canyon refused to pay for the delivery of a faulty bike to the AirBike service, which is located 19 kilometers from me. Remember: If a new bike is delivered to you with a problem, Canyon will not help you. You will correspond with them for weeks and demand the return of your money, spending your time and nerves on this.

I wanted to buy a Canyon bike but I wanted to try it out first, so I went all the way from Berlin to Koblenz for that. No regrets! All staff were very friendly. At first a consultant walked me through showroom and explained the differences between the models I wanted to try to give me a better understanding. And then he measured my size and I have tried 2 different models. I asked lots of questions and the consultant answered them all patiently and friendly way. I am definitely getting my Canyon when it is in stock.

I ordered my bike online. It said delivery should arrive around 4-6 weeks. But it came after only 6 days. Very fast. The bike came in in a very good condition. The packaging is perfect. It gives you an unboxing experience like never before. The bike is 80% built. I just needed to install the front wheel and the handel bar and also set everything according to my preference. The bike is superb. I have been biking a lot since then.

Good Place. the only place to go if you looking for a Canyon bike. you can freely walk around look and touch all bikes and equipment. staff is very nice and helpful. they offered me nice consultation, listened to my requirements then measured me properly and right away I as test riding two bikes outside in my size and models I had preferences. sadly the weather was bad when I visited but still test rides were no problem. there is also a big test pump track available and a small coffee place. did not visit the building with Ebikes but there is another hall with those if you fancy. only downside for me was the parking. navigation took me from one side where all parking spots were taken but much bigger parking lot is located from the otherside but no signs point there. and then that is split in two but there is no obvious way how to park and where. you of course don't want to drive where pedestrians or bikes are going. this was a bit disturbing. otherwise I can recommend

Absolutely not a successful experience buying a bicycle that costs more than 5,000 euros. If you see any information on the Canyon website, then it is wrong and lying. My purchase history was like a scam. I provided the Canyon support service with a recording of screens and screenshots of the purchase, indicating the serial number of the bike and the equipment that the power meter should be included in the package at the time of purchase and sending to the basket. The response received was that the solution to the problem was ignored. As a result, no loyalty and return of the bike.

As an Australian Canyon bike owner travelling in Europe recently, I was keen to make a diversion in my travel plans to visit the Canyon Centre in Koblenz. I wasn’t to be disappointed. A fantastic display of all bike models with the opportunity to test ride if you wish. The accessories/clothing store is also well stocked. Well done Canyon on creating a fantastic customer experience in Koblenz.

It is a shame to sell high quality bikes with such an horrible customers service. First It took 17 days to deliver the bike rather than 3 to 14 days. Then the keys to unlock the battery were not included. I contacted the customers service directly. It took them,8 days to suggest to repack the bike and send it back for reimbursement ...for 2 keys missing???? I answered that it would be easier to send 2 keys corresponding to the serial number, wouldn't it? no answer The return of the bike is definitely not an option, first the bike has been already used and the box is no more available. The other option is to go to a service partner, (only 1 in a radius of 200 km) which I did. But as expected they says they cannot do anything and they will contact Canyon to ask the serial number of the battery pack to order new keys. Finally, Despite I ordered an external bike padlock, the screws were not provided, I had to scavenge them from an old bike. Such a bad customers service is really threatening the business.

It was always a dream to own a canyon bike and when I did order mine finally the experience was absolutely amazing. The biggest fear for buying a product especially a bike is the size. But I have to say there was nothing to fear as the size suggester was perfect. The bike came in a couple of days and was well packed and was super easy to assemble. The box was a bit broken and dirty but the items inside was still okay. Overall when I started riding the bike I immediately felt the difference and it was absolutely amazing. I suggest to get a bike fit done to have the best usage of the bike. Thank you Canyon.

Visited Canyon in Koblenz, super nice people, showed us all the new models, answered all our tech questions, and we could even test the new models there. Very recommended if you are on for a new eMTB or MTB.

Good bikes for their price but it's a nightmare if you need post sale assistance. I was not able to find the right plastic battery cover for my emtb and asked their support. They placed 2 different orders: after paying I received 2 times the wrong part ( different color from my bike). Right now I paid 110 euro for a worthless plastic part that was never shipped correctly.

That is not my first not so cheap bike (>2000$) but it is my first best impression ever. I had GIANT, Kellys, Cannondale, excellent bikes, But Canyon impressed from the first second. Excellent box, logically packed, with keys, parts, manual. It is comparable to unboxing apple devices. Bike itself is assembled really well. bike parts are Ultegra level Light weight carbon frame (by the way I think it is a bit heavier then promised 7kg, I think it is around 9kg ) bike is in ideal condition, I put it in the middle of my room and still waiting for the moment to go outside. the next bike will be definetely canyon xtc. Disadvantages: - I was waiting fu$&%ing 2 months. During this time I was thinking to cancel order and to by Orbea in offline shop. but Im more then satisfied with it. Thanks Canyon. And also I would like to ask to extend delivery to Ukraine

Really impressed all my experiences while I was there in Koblenz. However, my attempts to get customer support online just didn't work forcing me to go back to Koblenz to get quality service again. I came ready to purchase a bike in the €2000 range. I had really done my homework and asked a lot of questions. The sales person assigned to me (Lukas) did an excellent job of patiently answering my questions and educating me on the features to consider. He never pressured me, and genuinely seemed to want to help. I test road different bikes, and in the end was very satisfied. But when struggling to assemble the bike, I found the instructional materials and the online support did not match the quality of my excellent experience at the Koblenz site. I suspect they just don't assign enough people to quality control and post sales customer support. So my advice is don't leave Koblenz until you know everything is good.

Unfortunately my view about Canyon has changed. For 4 years I have been the company's biggest fan - constantly posting about them on socials, recommending it to friends and family. I have spent half a fortune and several others have bought bikes on my recommendation. My carbon frame cracked after 3 years (outside of warranty but inside the guarantee period of 6 years) BUT they are not going to help me. Neither a replacement, not repair. I am just being told to go to a carbon frame repairer. So disappointed in this company that I have idolized for a half a decade.

Visited Koblenz for a test ride before buying. Was so satisfied with their customer service. The bike delivery time was 8 weeks but arrived in 3 weeks. If they can be more accurate about this time frame I would have went with Grail 7(delivery time was 12 weeks) instead of Grail 6. When arrived, bike needed indexing in rear cassette but Florain from online chat helped fixing it. Once fixed this issue the bike run so smooth. Overall the bike is fast & furious, so happy I went with Canyon. Its worth the wait!

I bought a Canyon grizl AL 7. It's an amazing bike, but there were just a couple of things I'd like to point out. First, Canyon sent also a set of cheap bike lights and a ring bell in the package. Those don't fit the bike neither the size of the tubes nor the bike style. They're useless. I would prefer receiving a pair of bottle carriers. I could use them at least. Second, some of the threads in the frame aren't done properly. I had to some strength already midway of the screw. Lastly, one of the cap to cover the frame threads is the wrong size. It's a M4 instead of a M5. I hope it won't fall off during my rides. In the end it's still an amazing bike, and I love the colour. Make more pink and purple bikes, please. They're so cool!

I ordered Neuron 7 on Friday, should have been available in 3 weeks, paid on Monday and the bike arrived in 3 days. Awesome! Great service, packaging, bike... everything :)

Very good bike however the paint is extremely sensitive, I mounted on the trainer, then off for first use and paint is getting scratched like it was a birthday cake cream (don't even remember touching any part of the frame to the trainer), so if you consider buying one bike you must take extreme care of it. Also I can advice to check all your screws after and before each utilisation, seems to me that they are getting loose even if you get them in place by the strength that is specified on the bike. Overall without a doubt, is a performance bike, but you must consider allowing also more time (comparing to a regular bike) to maintaining it.

Easy ordering process, excellent packaging (FSC certified cardboard), very little plastic. The only thing to say is that it would be nice to be able to have a bit more freedom in choosing the components. For example I would have preferred the SID shock that over the Fox 32 that comes as standard with the Exceed 6, but I was quite happy with the rest of the components. Anyway, overall, great quality build, nice bike and good customer support. So far so good.

+ Bikes arrived fast (5 days) - Germany to Israel. easy to assemble and start riding. And the bikes are really great so far - as expected. - One comment - I was surprised to get a 50mm wide front wheel while the internet spec denotes 62mm.

Highly recommend the company, bikes and service! Very fast delivery, perfectly packed bike and the quality of the bike is the best in the world. One problem - availability of bikes, but these days it is new normal. I was quite surprised that they even include protective films in the bike package! It is always impressive when a company does more than expected. And the bike itself. It is a speedy monster! On any surface, you are confident constantly. Looking forward to multi-day trips!