2/5 Deepshika G. 5 months ago on Google
I
spent
two
nights
at
this
hotel,
once
on
my
way
to
Phi
Phi
and
the
other
on
my
return
journey.
During
my
first
stay,
I
opted
for
the
deluxe
room,
which
was
tidy,
and
the
staff
demonstrated
excellent
responsiveness.
However,
there
were
occasional
issues
with
the
electricity
in
the
room,
but
these
were
promptly
resolved.
On
my
way
back,
I
booked
the
Deluxe
Pool
View
room
at
a
higher
cost.
Unfortunately,
this
turned
out
to
be
the
worst
room
I've
ever
experienced.
The
room
had
a
musty
smell,
and
upon
entering,
we
found
the
floor
to
be
wet.
Despite
attempts
to
air
it
out,
the
situation
didn't
improve.
When
we
returned
from
dinner,
the
floor
was
even
wetter.
There
was
moisture
on
all
surfaces.
Upon
complaining
to
the
reception,
the
cleaning
staff
was
sent,
and
a
diffuser
was
provided
for
the
smell.
Shockingly,
the
cleaning
staff
scolded
me,
blaming
the
wetness
on
the
balcony
door
being
left
open
briefly
for
ventilation.
Later,
I
even
discovered
hair
in
the
tub,
which
was
ignored
during
the
cleaning.
Despite
complaining
via
the
hotel's
app,
there
was
no
response.
Since
we
were
leaving
early
the
next
morning,
we
reluctantly
stayed
in
the
problematic
room,
waking
up
to
find
even
more
water
in
the
room.
Additionally,
the
staff
at
the
tourist
information
counter
proved
unhelpful.
The
hotel
charged
us
2000
baht
for
ferry
tickets
to
Phi
Phi,
which
included
pier
transportation.
However,
when
we
returned
to
the
hotel
after
a
meal,
they
informed
us
there
were
no
cabs
and
suggested
we
book
our
own
after
already
charging
us.
Despite
being
pressed
for
time,
I
secured
a
grab
to
the
pier.
Although
I
requested
a
refund,
the
hotel
complied,
and
I
managed
to
arrange
transportation
and
ferry
tickets
for
a
total
of
1200
baht,
significantly
less
than
the
hotel's
charge.
For
future
guests,
I
recommend
seeking
assistance
from
the
tourist
information
kiosks
outside
the
hotel
for
airport
and
other
bookings.
They
offer
reasonable
prices
and
possess
better
knowledge
of
activities
and
timings.
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