(Translated by Google) The shop is very well and tastefully stocked. Good quality clothes at an acceptable price. However, treating a guest who wants to try a lot and continuously as a potential theft offender is a bit out of place. I advise you to look at the client and then pay attention to the limitations of the number of things you try on. In the neighboring Stradivarius, I was able to take half of the shop to the fitting room and no one stressed me out. (Original) Sklep bardzo dobrze i gustownie zaopatrzony. Ubrania dobrej jakości i w akceptowalnej cenie. Jednak traktowanie gościa, który chce przymierzać dużo i w sposób ciągły, jako potencjalnego sprawcę kradzieży trochę nie na miejscu. Radzę spojrzeć na Klienta a dopiero później zwracać uwagę na ograniczenia ilości przymierzanych rzeczy. W sąsiednim Stradivariusie mogłem wziąć pół sklepu do przymierzalni i nikt mnie nie stresował.

Very nice and professional service, special thanks to the manager who solved a difficult complaint in a few minutes👍

I think this is the best Bershka in Krakow. Generally, clean, nice service and a large selection. Unfortunately, I once had an unpleasant situation at the checkout. The lady who served me was unpleasant, even rude and held a grudge against me, all because I wanted to return the T-shirt I had purchased a week earlier. That's why I give it 4 stars and not 5.

Berschka jak Berschka

(Translated by Google) I loved shopping here. But my last purchase is a scandal. Only used twice! After the first wash (delicate at 30 degrees), the pants just slipped off 😡😥 it's a pity that I threw away the check, because this has never happened before ( (Original) Любила тут скуплятися. Але остання моя покупка це скандал. Лише два рази у використанні! Штани після першого прання ( делікатна на 30 градусів) просто облізли 😡😥 дуже шкода що я викінула чек, адже раніше такого ніколи не було (

The e-mail contains information not to wait in line to collect your online order, apparently just ask any employee for help. Well, not in this store. It works in others, but not in this one 🙃

A bit average, there are 10 people in the queue and one cashier. The rest of the ladies were talking nearby instead of helping their friend and clearing the queue.

I do not recommend the store. The service, especially the shift manager (visit on July 27, 2022 late in the evening), was completely unhelpful. I liked the shoes and wanted to try them on (which is probably obvious) before buying them. When I asked to cut the elastic band that tied both shoes (which basically made it impossible to take a step), I received the answer that they couldn't because, and I quote here, "you don't have to wear them for half of the store" and "because later someone will take one size from one pair and one on the other and there will be a problem. Additionally, it was suggested that I buy the shoes first and then try them on, and if they don't fit, I can return them... Embarrassing approach to the customer. If the owner would like more information - please provide your e-mail address - I will be happy to provide it.

If I could, I would give 0, but it's impossible. They cheated my friend on pants

A very unpleasant girl working in the fitting rooms. After trying the things on, I asked if I could leave the things for her, she grumbled something under her breath (I couldn't understand it), and then when I wanted to hang the things on the hanger, she shouted at me: "On the table, I said!" I understand that culture cannot be learned from the family home, but I was sure that Bershka trains its employees in the culture of behavior. But as you can see, it's not. After something like this, I will definitely not come back to this store [15/07, approx. 16:40]

(Translated by Google) The best bershka in Krakow, always a large selection, nice service, clean and nice interior and fitting rooms. Online ordering at bershka is great too; I ordered the product on Sunday and on Monday I already had it at home. Overall good value for money (Original) Najlepsza bershka w krakowie, zawsze duży wybór, miła odsługa, czyste i ładne wnętrze oraz przymierzalnie. Zamówienia internetowe w bershka też są super; zamówiłem produkt w niedzielę a w poniedziałek już miałem je w domu. Ogólnie dobra jakość w porównaniu do ceny

(Translated by Google) It's worth it (Original) Warto

(Translated by Google) Nice shop with good promotions (Original) Fajny sklep dobre promocje

Niemiła obsługa zawłaszcza blondynka na kasie

(Translated by Google) Probably the best BERSHKA in Krakow! Nice service, space and a large selection. I always go out with my girlfriend satisfied with the purchases! (Original) Chyba najlepsza BERSHKA w Krakowie! Miła obsługa, przestrzeń i duży wybór. Zawsze wychodzę z dziewczyną usatysfakcjonowany zakupami!

W kolejce jakieś 12 osób jedna osoba na kasie i w dodatku tępo spowolnione na maxa

Nie miła i bezczelna obsługa.

(Translated by Google) Thank you very much to the lady who works in the fitting room for your help. Nice and professional staff. (Original) Bardzo dziękuję Pani która pracuje w przymierzalni za pomoc. Miły i profesjonalny personel.

(Translated by Google) nice but a bit changed for the worse in my opinion; ( (Original) fajnie ale trochę się zmieniła na gorsze moim zdaniem;(

embarrassing level of customer service, after I was told to contact the hotline regarding an incorrect QR code for an order placed in an online store, I was insinuated that one of the items WAS WORN, WASHED, and the tag with which the item was sent to me was not the original one (therefore a return will not be possible). all this in an unpleasant way.

I only wore them for one month, I work remotely, so I rarely wore them or ran. I got caught in the rain once and this is the result. I do not recommend this store

I don't recommend it, I've never seen such poor service, the lady at the cash register tried to pretend (which didn't work out in the end), but the manager who was supposed to file a complaint with me came to say hello to the problem that I had come to make a complaint, she didn't reply either to hello or to Goodbye, which I said with a smile and enthusiasm, the lady also had a problem with paying me money for complaints, which I understand because not always stores have change to give in pennies, but the manager was outraged and in an obviously not nice attitude towards people, I drove off because I didn't have any change or cash, for the future, a better and, above all, nicer attitude towards the customer, because if you come to work to eat, there is no point.