1/5 Rathimalar V. 2 years ago on Google
Very
very
disappointed
with
the
waiter
(John)
and
manager
(Steve).
Went
there
today
at
8am
for
breakfast
with
family
and
we
ordered
vegan
breakfast
without
onion
and
garlic.
My
husband
made
the
order
at
the
counter
with
john
and
requested
vegan
breakfast
without
onion
and
garlic.
He
confirmed
that
the
food
has
no
onion
and
garlic.
We
waited
almost
20
minutes
for
the
food.
Once
it
was
on
the
table,
the
waiter
told
us
not
to
eat
first
and
to
wait
for
him
until
he
confirms
with
the
chef
if
its
allium
free
(without
onion
and
garlic).
We
waited
for
another
5
minutes
and
he
told
us
that
unfortunately
the
food
on
the
table
has
onion
and
garlic.
When
we
asked
him
why
didn’t
he
confirm
with
the
chef
first
before
ordering,
he
gave
us
excuse
that
the
chef
was
not
around
so
he
asked
from
other
staffs.
Then
he
started
suggesting
non
vegan
food
as
substitute
even
after
mentioning
that
we
are
vegans.
My
husband
was
not
happy
at
all
and
he
asked
if
he
can
speak
with
the
manager.
The
manager
took
his
own
sweet
time
drinking
coffee
and
finishing
his
breakfast
and
chatting
with
the
waiter
before
attending
to
us
(glass
door).
We
had
a
2
year
old
kid
with
us
and
we
wasted
almost
an
hour
here
in
this
cafe
by
the
time.
So,
the
manager
came
to
us
and
defended
his
waiter
because
he
was
a
new
staff!!!
Wondering
how
come
a
new
staff
can
be
at
the
cashiers
counter.
Never
seen
this
kind
of
staffs
ever!!!
He
didn’t
know
how
to
resolve
the
issue
or
pacify
a
customer
and
immediately
spoke
about
refund.
In
my
opinion
he
did
not
have
adequate
experience
in
f&b
and
problem
solving.
This
is
how
good
brands
get
bad
name.
Miss
Li
Chan,
i
hope
you
will
look
into
this
matter.
Thank
you!
3 people found this review helpful 👍