Worst experience at this hotel. We booked two rooms for a one-night stay. The staff at the front desk did not smile at us when informing us that there was a problem with the 1206 room's air conditioning. They advised us not to remove the room card that had already been placed in the room, as doing so would cause the air conditioning to stop functioning. At the same time, the hotel was fully booked, and there were no extra rooms available. Meanwhile, the second room 1207 we had booked was very noisy, and we could feel the vibrations, possibly from a machine or the air conditioning. When we made the first call, they asked us to wait in our room. After half an hour had passed with no one arriving, we called again. They asked us to wait for another minute, repeatedly requesting us to be wait. However, we ended up waiting for a total of one hour until 11:30 pm. When the technician arrived, he confirmed that the noise was quite loud. He attempted to resolve the issue, but the noise persisted. He then contacted the front desk and requested a new room 1227 for us. Furthermore, we discovered a dead insect in the room, and the towels in the room had a very bad smell. This was an extremely disappointing experience. I hope that the management takes note of these issues and considers providing training to improve their services. No more next for this hotel.

Bad experience at this hotel for several reasons: 1. The indian lady at the front desk, was impolite. She did not smile, no greeting while we doing check in. 2. The towels in the room had a foul odor. 3. The noise isolation in the rooms was poor, leading to disruptions. 4. The cleaning staff knocked on our door at 10:50 am, even though our checkout time was 12:00 pm. I do not recommend staying here.

Worst hotel ever. No electricity at night during my stay three times - 12 am, 2 am and 3 am. I called the frontdesk yet no one pick up the call. Need to call many times. I left the message in the booking apps - no response. No aircond at night due to no electricity during my stay. During check in, the sink is dirty like the cleaner not clean it. The linen is yellow. The room smells like people just smoked. No iron in the room provided. You have to walk outside to find the iron. The frontdesk was not informed me that my room has breakfast. The hotel parking is like garage. You can see people park the things like furniture (chairs, sofa) and some motorcycles spareparts in the hotel parking. Only level two is open for parking. Another level is closed. I dont know why. I will never stay again in this hotel.

It is quite difficult to rate my stay as I have spent like 20 minutes there before having a very serious heart issue. What I can rate is the professionalism and the care of the staff while I was nearly dying. They did not hesitate a bit to help me out and the hotel manager drove me to the nearest clinic when the arrival of the ambulance took too long. They might have just saved my life by being so caring and swift. Thank you. 🙏❤️

Trust me this is the terrible experience ever.. the check in was at 3pm but some how I reached there at 5pm something until then the rooms was not ready, and they asked me to wait for sometime, after about half and hour they called me and said the rooms still not ready as shortage of staff to do the hospitality. After an argument they were like sorry mam we can't do anything. And they gv us a suite room temporarily but guess what, it's was not clean at all.. rubbish all a round and basically a room of some one who just vacated. I sound them again but they was like so cool and said your will be ready in an hour and this is the room that we can gv u temporarily... Finally I received the after an hour.. Guess what no any compensation at all... End of the note, NOT RECOMMENDED AT ALL.

The room is nice, spacious with city view. I slept well. It was comfortable. There are ample parking space on Level 2 & 3. The reception is oddly placed in the middle and to the side. I saw the 7E first before I found the reception. The ironing space could be improved. Would be nice to have some hooks installed and a better iron.

My third time doing quarantine, based on my experience, this hotel is super friendly and helpful staffs. In addition the food is so nice. Hotel service is cheaper too. They are very efficient during checkin and checkout. Improvement maybe on the facility and cleanliness.

they didnt repair water bidget in the toilet...already inform 3 times ...but no action taken at all...poor service

Nice hotel for short staying. Booked a room for my family. Got 7 eleven at the lobby, also got Lotus supermarket nearby. Just the parking lots are not too convenience.

Very very bad, so dirty, the lights is bad. The staff are not cooperative at all and some of them lie to you very easy until the next shift arrive. The aisles were too dirty and old carpet I encourage the administration to do something and look after their employees

Im check in around 10o'clock in evening,but upon check in reception lady not found my reservation.. and no welcome from her,no greeting,no smiling.. and i need to wait my room to be ready almost 1 hour and half.. because room shower broken.. the girl not change my room.. but as me to wait at the lobby until 11.45pm..!!! om travelling with my kids.. so very unpleasent stay..

One of the finest nest for travellers visiting Kuala Lumpur. One of the best view of the Federal Territory landscape with great interior design. Well done KIP group

Did my quarantine in that hotel (7 days) in March 2022. The room was not so clean (a lot of dust on the floor). There were two beds in my room but one had some very small dead bugs in it (the second one was clean I had no problem sleeping in). The food given was nice (be careful if you've allergies and if you aren't comfortable with spicy food). The towels given were stained even though they had been washed. The staff was very helpful and kind.

It is a 3 star hotel, with prices that are good and service that is very okay. I would suggest getting a laundry service for long stay customers. This could help with service and long stays. Word of comment: When I entered the toilet had water on the floor and some parts were little dirty. Staff are pleasant, little trouble understanding but were cooperative.

Dirty, Room smells like smoking lounge at airport, very bad maintenance condition, very slow wifi... Worst hotel in KL...

If u walk in, have a check first for the room. Nice view for facing KL and mountains on the Batu Caves side.

To be frank….the wifi is very poor and the level of cleanliness is not up to what a 3 star hotel standard……but the staff are good and helpful…if I have a choice, to be frank again, I won’t come back…..

Honestly one of the worst hotels ive ever quarantined in. The workers weren’t even friendly. The room was quite dirty. The food was really bad. After 2 days i changed hotels. And they told me they would refund my money within 7 days. Its been a week & when i called they said that it will be up to a month before i get my refund???.

Staff is friendly but wifi and food is bad. Especially WiFi its so bad that u wanna throw ur phone.

Friendly,politely & helpfully front desk team Ms.Ima the manager,Ms.Aina,Ms.Nini 🥰🥰 also not forgotten HK team Ms.Rati,Ms.Akma the supervisor and Ms.Lia HK maid. Good vibes & a room super minimalist. 7eleven & restaurant taj flavours same level with lobby

One of my favourite hotel in Kuala Lumpur. Eventhough not in the centre, but not far. Amazing room. Very spacious and clean room. Nice breakfast and a lot lot of parking around. This hotel provide swimming pool and gym for the guest. Have 7 eleven at the lobby and cafe also👌

Second time going through my 14 days quarantine...very good service, food was superb, friendly staff. The best thing is big window so can see the nice view every day to kill the time.

Location is great, but not for walking as no way of crossing the highway unless you walk 1km in the wrong direction if you want to go to the Batu caves. Taxi needed.

Hotel is really good . Affordable and staff is supportive. Thank u DINI at front desk for awesome service. Nice place to stay in MY.

We had a great stay here, parking is very convenient, front desk is very customer oriented, staffs are friendly, staff named MR Sridharan is very kind, catered to all our requests. Keep up your good job mr Sri. His genuine friendliness added a special touch to the overall hospitality. I highly recommend this hotel for anyone looking for a welcoming and friendly atmosphere.

spacious room. worth the price. the staff is very friendly and helpful especially Mr. Harry who is very kind and helps us a lot with check in matters. he is also very friendly. we will be back again

The service here wasn’t too good. WiFi here wasn’t stable, can’t work in the room during quarantine. No toothpaste and toothbrush in the room.

Assistant manager is too rude, had very bad experience. Not sure how hotel management keeps this kind of people in job. Paid additional 50rm because check out time delayed by 30 mins. One night stay is 150 rm and for 30 mins it's 50 rm crazy On the breakfast buffet full of flyes, mosquitos on fruits and salad Water stagnant in bathroom doesn't dry. Definitely not a place for pleasant stay.

Decent Rooms are big and pretty clean but they don't clean tooms during the stay We asked for that after 4 days! Staff at restaurant is very nice yet no veg option or western food for breakfats Buffet looked bad. We skipped

Hay all I just want to give review about this hotel.i stay here for 7 days very good staff supportive and really helpful.Room facility also Good clean and well maintained.i had my food for 7 days here I got all malay and indian food but not to say very good but not bad I will give 4 star for the food.internet facility for all the 7 days I stay here Internet was really good well connected to my lap and my mobile newer had an issue.so overall this hotel is very good I give this hotel 5 stars.the staff in this hotel try to get in contact with the visitors personally and ask if the visitors have any issue or any complains and they try there best to support the visitors.last but not least medical team for quaretine visitors they are also very good and supportive and replay all the enquiries.

Easy to access the hotel. Nice room and great view. Much space for car park. Got space for bus parking. Special rate for bus driver. Overall awesome. 👍

Had a last minute stay with co-worker at KIP Hotel. Given a nice unit with city view. Room was clean and neat and service by staff was nice!

The rooms are very clean and neat. The bathroom is very comfy and clean as well. Less noise.

This hotel they using as a quarantine hotel for those people come back from other country...per day they charge rm140 just less rm 10 from 4/5 star hotel...wifi connection is very worst

If I can give a summary in 1 sentence, "horrible experience ever". One I can think of the customer service of the manager in charge when been asked about laundry frequency, I got the replied as "wash yourself or go naked", and for the food..... the chicken was undercooked! Another time I ordered an items, complete with DETAILS & PRICE list, still come back wrong! Absolutely not recommended at all. If there is a half star or quarter, that's the overall level of this hotel. Major improvement required, from service, staff and general cleanliness and FOOD!

Scary to stay… bed got dusk, toilet not clean….. not worth for money. Even 2 stars hotel can be more clean compared them. Disgusting.

Not very good experienced Kuarantin at this hotil for 14 days Management is ok but the food quality for us is very poor Kedai tepi jalan is better

The front desk staff were very helpful.. F&B Manager was also very gracious to accommodate our big family. Definitely will come back to stay at KIP Hotel KL.

Been here for 14 days Quarantine, the staff were very good service the room wide but the rest about this hotel really worst. The worst night was when I found the bedbugs on the bed and was bitten by them, I can't sleep well that night. WiFi here also trouble, you have to stay close to the door then you will get the better connection. The bed also not much clean

Was quarantine here for 14 days. Wifi was not stable and slow. I only use my mobile phone data during 14 days quarantine. Hotel room is lack of maintanance. Cleanliness is not good. However staff is helpful

Room filled with dust! Literally can see the dust floating in the air. Honestly, bad experience. The medical team was also not helpful, they didn’t let any medication bought from outside (personal delivery arrangement) other than getting it from them, even as common as antihistamine. It’s very stressful staying there. Bad quarantine experience, honestly, no more.

First of all, the parking floor are so dark and creepy make me feel so unsafely to park i rather park my car outside the hotel.. Second, i walk in to reception to check in but the staff looks like not welcoming us.. Third, when we reach our floor to look for our room is quite difficult to search because of the corridors lighting too dark due to some of the ceiling lights are out of order. Forth, finally we get into our room but the smell not so good and dusty make my nose sensitive also there is total of 3 light bulb inside the room has spoiled also never mind we try to ask for change another room but end up got rejected so we just wait for their maintenance come and fix, wasting our time to wait almost an hour… Last but not least, staffs , services , Environment, cleanliness and etc… overall is fully disappointed and very bad experience.

Room ok, but experienced worst breakfast experienced. 8am nothing left, only mee goreng mamak pahit and cold coffee. All empty food not refill, cold coffee/tea not refill, wait until 9am, nothing change. Check out immediately..

Affordable price where you can get a room with full access to the swimming pool. Slight dissapointment where my wife and me need to share 2 single bed as there was not enough room with queen bed.

The hair dryer is broken and the room have a lot of dust. Besides that, the towel they put on the toilet lid

There were a few defects in the room such as broken bathroom door and dirty walls/chair and also the corridor had a weird smell.

Rooms are clean and comfy. Sufficient amenities. Except room cleaning is not an automated service in which if you didn't hang the door hanger, the service will not be carried out. Gym usage is free for tenants but have to request the access from reception. A bit unnecessary process I think. The pool is ready for a quick dip. If you didn't have own transport, you will find a bit hard to find eateries nearby.

Stayed for 4 days 3 nights for my friend's wedding. Wonderful service. Such comfortable beds . Didn't manage to use any amenities. Thank you for making my stay memorable one.

Average price, had a good sleep in here Overall is good, clean and quiet Will visit again someday

This hotel needs refurbishing. The aircon or exhaust fan is very noisy. The shower holder is broken. The sink crack line is scary, and the bathroom door can not lock properly. Bedroom colour caused the room to look dark. Only 1 side table.

The internet connection is ZERO. If you come here to study/meeting/watch movies/ quarantine, just forget it. I called the desk to change room as soon as I tested the wifi but they do not allow it. We’ll see if they are arranging anything for us soon. Room isn’t super clean. No iron and fridge.

Room was okay. Very basic and clean. But the worst part was the lobby. The entire lobby smelled like garbage. My check-in process took around 15min, I almost threw out the smell was so bad. The next day I checked out the garbage smell was even more worse and I literally felt choked. Luckily the checkout process was just a few seconds.

this is my first time there for an event. there have a 7-11 at the lobby area which is convenient for the guess and many shops around this area. nearby there is many shops such as fnb outlets, convenient shop etc.

Room key card always have issues. Have to reset for 5-6 times!!. Reception counter was slow and no apology from staff for card issues.

Staying on 17-18 August 2022. Hotel for Covid 19 isolation transit for those who are travelling overseas. Im staying with 65+ years old parents and they putting us with same floor with other those in isolation. The only non covid isolation customer is my family and other room is filled with isolation patients/customers. Already talk with receptionist on why theyre are putting us with them at the same floor (even if w/o our old parents we still dont want to be around them) they assure us to make it like nothing. Even the isolation is just a procedure for those who want to travel overseas but the probability for them to caught covid within that isolation is still high and then the Hotel staff do not have a common sense and empathy to put a normal customer to be in same floor with Covid isolation customers that covered with full PPE! And you know whats is funny, they don’t even put a reminder or description on their advertisement stated that this is hotel is for Covid19 isolation. PLEASE PLEASE DONT EVEN STAY HERE, VERY BAD EXPERIENCE WE HAVE ! Not only just because of this reason, the room is so dusty like the room is already not being used for quite a time. Do not have a good internet line reception, and the hotel service is not very good. Call to ask for extra slippers because of the dusty floor, and yes they said can provide more. Waiting for it, the hotel staff dont even inform that they have arrive and just put the slippers outside our room. Such a bad experience! Only they know the to be scared to be in contact with us because the floor is filled with covid 19 isolation customers with full PPE!

Good for the price. Remember to put the “clean the room” tag outside the door if you want the housekeeping to clean the room. Otherwise, they won't enter the room.

I am doing my 7 days quarantine in this Hotel, Bed linens are poor condition, and the wifi service is worst.. Not at all recommended for quarantine

We stayed here for two days and this hotel is quite stuffy. I am not sure if they ever clean their Airconditioner vent. I saw dust flying out of the Air conditioner. If you have Asthma , then avoid this at all cost.

Extremely Disappointing Experience at Kip Hotel I am compelled to share my incredibly frustrating experience with Kip Hotel, both on Google and Agoda, to ensure future guests are aware of the issues I encountered during my stay. I made a booking on November 27th via Agoda for 2 queen rooms, checking in on the 2nd and checking out on the 4th, with a secondary check-in on the 3rd and check-out on the 4th. Despite receiving a confirmation after payment, upon my check-in on the 2nd, I was shocked to learn that the second room was canceled by Agoda. Surprisingly, I received no cancellation updates or emails from Agoda, and the hotel insisted it was Agoda's doing. Numerous calls to the hotel were made to rectify the situation, with promises of checks and updates. On the 2nd night, the hotel claimed the room was available for check-in on the 3rd, booked under a different group listing, and suggested a walk-in without payment as still covered under the payment made previously via agoda. However, on the 3rd, as I walked in to check one, one the female staff, who had no proper communication skill casually and rudely told me that my room was cancelled with no apology, claiming the manager and supervisor canceled my room in the morning shift, and demanding a walk-in rate payment if I need to check in. When questioned, the staff blamed Agoda for the cancellation, despite no email updates from Agoda again . Upon further investigation, a senior male receptionists of the hotel revealed a third-party cancellation through an email sent on the 27th, acknowledging the cancelation only on the 3rd at 4:32 pm . This lack of proactive communication regarding a close-off with a third party, specifically Webbeds, is unacceptable. The hotel's casual approach to informing guests about changes is unfair, leaving guests unaware of potential refunds. I was even put on call to speak wit a receptionist officer ms norlela claiming that it's third party fault and it was pre-informed earlier. If yes so, why did the management promised a room the night before claiming the booking is still valid without payment? The hotel's failure to manage the situation and communicate effectively with guests is unacceptable. It not only caused significant inconvenience but also wasted my time almost 2 hours . When I contacted Agoda on the 4th morning, even they were surprised by the hotel's actions, questioning the integrity of such practices. When question the hotel receptionist that morning they started playing a blame game which is unacceptable. This experience at Kip Hotel is a disgrace to Agoda, and I strongly advise potential guests to reconsider booking at this establishment. The management must take immediate action to prevent such incidents in the future and prioritize transparent communication with guests.

Very clear explanation when i called the reception to double check my booking. During my check in and checkout also staff was friendly. If im not mistake, his name ain.. But she doesn't want me to put her name in the review. Shes a good staff and nice person. Other feedback i want to hotel to improve varity for breakfast menu.