I love this hotel! I was so surprised when we step into our room! It have kitchenette! Complete with, rice cookers, induction cooker, cutlery, toaster, microwave, electric water heater, sink, and the utensils that you need to cook like ladle, scissors, and so on. At the kitchen cabinet also have 2 sets of bowl, plate, glass, cup, and others. Enough with the kitchenette. The toilet have bath tub, and the water pressure was so good! Complete with hair dryer. This hotel also have walking wardrobe, in the wardrobe have, iron, iron board, safe box, laundry basket, hanger, and small pillow. The hall also spacious if you have kids! You won't have a great view outside your window but you can just smile by having the complete room. The pool need to be booking first. I love everything about this hotel. And will definitely come again! The parking also free for the guest.

The positive, room is quite large. Air cond works, can get too cold too. Kitchen are quite well equipped, if you like to make your own food. Negatives, lobby queue is bad. Queued for an hour just to check in, even though already booked and paid online. Breakfast is packaged and sent to your rooms, but like stuff you get in KPJ hospital. Not fully carpeted, and did not provide slippers, so bring your own fluffy pairs.

Rooms were generally well equipped but carpets were dirty and stained. TV had no smart functions and was very dated. The TV picture quality for all the channels was terrible as well. The toilet cover was loose and kept dropping when you have to use it. The food had little variety but generally taste okay. The staff who man the egg station during breakfast looked like he didn't want to be there. However, have to commend 1 concierge who attended to our luggage at the hotel entrance when we wer checking out. He was warm and friendly during our checkout as he assisted us with our luggage.

I wanted action to be taken in two incidents that occurred during my stay at the hotel. Firstly, my friend, who is a Malaysian, made the reservations for both rooms under her name to avoid paying the tourism tax of RM10 per night. However, during checkout, we were informed that one of the rooms had to pay the tax because I was holding a Singapore passport. Despite my explanation, the staff insisted that I pay. It was only after my Malaysian friend spoke up and clarified the policy that the staff waived the tax. I believe that staff training is needed to avoid such confusion and ensure that policies are properly communicated and implemented. Secondly, during breakfast, the restaurant staff informed us that we had to pay for an additional person because my friend's room was booked for one person only. I showed them the digital confirmation of the reservation, which clearly stated that breakfast was complimentary for four people. Despite this, the staff insisted that we pay. It was only after I suggested we speak to the front desk that the staff apologized and acknowledged the mistake. This incident further highlights the need for proper communication and training among staff members. Overall, the hotel rooms were spacious, clean, and comfortable. However, these incidents demonstrate the importance of staff training and communication to ensure that policies are properly implemented and customer satisfaction is maintained.

The staff were friendly and helpful. The room was spacious but a bit dated. We were there for 10 days and we paid for breakfast for both families, I must say the breakfast is average at best. No real variety and too small a location for the amount of people who stay at the hotel. We organised gluten free bread for my wife and confirmed with the manager. We never received this and there was occasions whereby we were rushed out so they could accommodate other customers.

worst ever. will never come back. the sheets were not changed when we arrived. it smelled!!! asked to change it but they never did. had no towels in the room and asked for it and brought 1 towel. we were 4 people a family. came here for the spacious room for a family but service was terrible. breakfast was a disaster. Too many people and too small to accomodate all the people. restaurant was under staffed. dirty floors, food on the floor, not enough food, lined up for just an omelet. not worth to go down to eat it so I did not bothered to eat it on the second day. it was like a crowded dirty market. never seen such a sight in a hotel in my life. THE ONLY good part is that it has a good location and the rooms are spacious.

Stayed in the 2 bedroom premier! The place is quite clean and really spacious. The service is very good too as I just have to tell the receptionist that my bidet seems to be spoilt as the water is leaking and it was changed immediately. Though the things to be improved on would be on the towels provided. I think they alternate the person cleaning up the rooms. One of the days I have all the towels, floor towels, hand towels and kitchen towels. But the next day I have missing floor towels and hand towels. Other that this, I think it is good for family as the place is clean.

What a nice spot. From the rooftop pool, to the room size and cleanliness, Parkroyal was a great experience. When my wife and I saw the room size, we couldn't believe it seeing as how the price was very reasonable. While this place seemed to cater more to families as they are serviced suites, it felt like a palace with just two of us. The outdoor, rooftop pool was relaxing and getting to sit in the hot tub as the sun set was magical.

We wanted a clean & safe place to sleep, a bath tub, 2 bedrooms and be surrounded by good food & Pavilion shopping mall. We have it all here. For those who wanted a night spot with loud music, it's also round the corner. The amazing thing is the loud music could be heard from 20th floor. But once I closed the service yard window, I have my peace haven once again. Staff are top grade. I misplaced my luggage tag on arrival and the observant staff (Bellboy) saw it and came forward to assist us. Love his initiative and it shows in his action that he's passionate in providing a pleasant & welcoming experience for his guests. Thank you. Floor were clean except the spare room with a couch but no big deal. Most importantly, no odour smell when we open the main door. Main toilet in great condition, so spacious & clean! The common one is smaller but as good & clean. Service yard for the washing machine & dryer were also well kept & spacious. Might want to service the door. It's functional but tricky to close it. Breakfast was basic cos we are fussy eater so can't comment. The highlight of the breakfast is the egg station, I love omelette. Overall it's a 5 star for me. Am I coming back to stay here? Yes but w/o BF cos we are on a local food hunt.

The location and the size of the apartments are amazing with a view of the KL tower from ours and the roof top pool with a view of the petronas towers and city. The staff are welcoming and friendly with great hospitality and help when you need, having great local knowledge. The door security guys are most helpful and always friendly when you ask where to go for whatever it is you need. The rooms themselves are clean and comfortable, spacious and with good facilities. It is walking distance to some of the best food in KL with the streets full of hawker and traditional Malaysian cuisine. The breakfast menu is fantastic with both Asian and western cuisines offered but is busy so get in early. The rooftop pool is clean and with some great views with a hot and cold spa and plenty of sunbeds. As a family of four with two teenagers this was perfect for our stay in KL. Most definitely worth the stay when in KL.

Very inconvenient rooms. The sofas in one bedroom suite very inconvenient to relax. Its like the swimming pool bench. There is NO phone charging point in the bedroom. Then we shifted to the premier suite. The table lamp occupies majority space on the bedside table. Phone charging point only on one side of the table! The sink tap is incorrectly connected to hot/cold water. The shower cubicle door is incorrectly labelled as pull/push! Furniture looks good but NOT comfortable! Beds have become soft! I extended my stay by two nights. Wanted to do with hotel directly but hotel was 50% more expensive than Agoda and they asked me to book via Agoda! I thought I could save the commission for the hotel! Service staff were excellent! Keep it up!

i stayed here for a 3 days 2 night trip. this is one of the worst places i have ever stayed overseas. firstly, the bedsheets, towels, pillows, rugs all had so much stains-it looked like it had never been washed before. secondly, there were so much dirt and debris in the apartment-in the living room,toilet and dining table. the toilet had a vomit stench and it was so disgusting. there was no complimentary water provided in the apartment as well. both the jacuzzi and saunas were not working as well. not sure if opting for housekeeping would even differ as it seems like the room has never be cleaned before. book this apartment at your own risk, good for short trips only or if you are not too concerned about cleanliness. the only pro’s about this apartment is the price, constant flow of hot water and the location is very convenient to malls like pavilion,KLCC,lot 10, and the ship restaurant. •attached are the photos of one part of the bedsheets

I seldom give 5 stars for everything but I would say that this is one hotel that totally deserves all the stars. I stayed for two nights at the Serviced Suites and had booked the two bedroom. I chose the one without the study table as I needed an extra bed. The extra bed came as a sofa bed which the staff made up for me. They also gave both my sons free birthday cakes and the rooms were super well equipped with anything that you need for a long stay or short one. Also very kindly given the top floor which was one floor away from the magnificent sky pool. Parking is free for guests at the basement carpark. Location is fantastic. Surrounded by food, pubs, eateries, and mini marts. Everything that you need whether to cook or just to snack is right outside the door. Definitely will stay here again. As my kids say, they don't like the hotel, they absolutely love it. Kudos to all of you staff at PARKROYAL Serviced Suites KL. I look forward to visiting again soon.

Studio suite is super comfy. Very convenient with all 'at home' appliances. Extra star for Sky pool. Cannot help. I love sky pool. Staff was very helpful. Food is...hmm....how do i put this...not common for asian menu. But it's not bad at all.

if you have money, and you think that cleanliness is priceless, then go elsewhere. we stayed in the 2-bedroom suite, and we have kids with us, we were disappointed with the room. dust everywhere, sheets not clean, carpet not properly vacuumed, sofabed with spots. on the day of check-in, we arrived on time at 2pm. unfortunately the room was not ready, and we had to wait another 2 hours. there were no apologies given, let alone any complementary snacks or drinks to accompany us with while we wait. luckily our kids love to swim, we requested to wait by the pool. but, 2 hours is too long, and we all were tired and restless.

Pros: 1. Huge room, nice and cozy. 2. Complete kitchen utensils provided 3. microwave and iron provided 4. Free parking 5. Many convinience stores nearby 6. Walking distance to Lot 10 Cons: 1. Parking space too narrow 2. Slow check in process Rating:4/5

I book a premium suite for 1 night for me and my friends. Suppose check in at 2pm but delay to 3pm due to cleaning in progress. The room is spacious but the furniture seems old. Bath tub is a bit dirty. Also I found they didn’t provide chair and mirror in rooms. The water pressure is very good. Room is clean. Lot of electrical appliance which include stove and washer dryer. The view is good. I can see KL tower from my room, but not full view. Breakfast is bad, lobby is not grand. Overall I will give 3. If you are looking for comfortable stay here will be a good choice. But if you like instagrammable environment. You should pass this.

We stayed in a 3-bedroom and really enjoyed being on the top most floor even if the rooms were a bit dated compared to the photos. Reception and even maintenance staff very professional and courteous. The staff who helped to store our bags after checkout asked what time we would come back, and had all our bags ready upon return. Such exceptional service. There was also a complimentary shuttle service to nearby malls that can be booked from the reception desk

Fantastic location being walking distance from lots of cool places like the massage Street, food street, (I dunno what their names were but basically the whole streets just specialise in these things) and a short walk from centre of KL. Place was clean and the apartment we had with 3 bedrooms and 2 bathrooms was of a decent enough size with washing machine and everything we needed. The place needs a mild renovation though, the couch was horrifically uncomfortable as the springs in the cushions were badly damaged, and yeh shower and some of the window seals need redoing as they look very tired and worn. The other thing that let's this place down a bit is the breakfast. There's a surprising amount of choice on offer but very little of it is any good. In particular any of the stuff that has been made on site is really bland, and frankly just a waste of ingredients, if I were the management I would look at replacing the chef/s as they obviously are not good at what they do (surprising as usually most anywhere in Asia has excellent food), the only things at breakfast that were OK was the stuff that was clearly premade/bought like cakes and croissants etc. Even basics like the roti's and dhal etc were really terrible, undercooked and yet somehow hard at the same time, honestly I don't even know how they managed to do it (and this wasnt just one day, it was like that all 3 days I was there). Overall I would recommend staying here if you need more facilities than a usual hotel provides like washing machine etc or are in a group and want a communal hangout area like a living room, but don't go for the breakfast package, there are HEAPS of better places to eat all within a short walk of the hotel.

We stayed in a very spacious studio one bed kitchen and bath. The stay was so peaceful and so beautiful. The place is extremely clean and well staffed, who are super helpful and friendly. Loved the whole experience of the stay in the city. Beautiful location too very close to monorail and to travel around the city. Loved the service. I really wish to stay here every time I get to visit the city. The staff is very understanding and reliable. I wish I could give more than 5 starts as a rating. Thank you for giving us an unforgettable experience of the city, you all made it very easy :)

Stay in 1BR apartment for 6 months. The room is ok, it has a wash/dry machine, a fully equipment kitchenette. Service is good. However, their complementary breakfast is so-so, nothing special. I mostly skip breakfast and prepare it in my room. Location in Bukit Bintang, one of the touristy are, so u will see lots of cafes, bars, massage kiosks, etc.

Good experience with Parkroyal serviced suites in KL. We checked in with our baby, and they provided us with a cot and baby chair, which was very accommodating for families travelling. Clean and spacious rooms, bathroom was decent, had a bathtub. Pool and hot tubs were clean, and no one was using it at the time we went. just one downside, very thin walls. I could hear next door neighbour having a shower and their voices muffled when we were trying to sleep. Otherwise, was a pleasant stay. I would recommend others to come here, it's quite affordable for a little bit of luxury:)

Got upgraded to a 2 bedder. Spacious apartment except not much privacy since we could see neighbouring units or residents, so we kept the curtains closed. Beds were firm & good, Air Con powerful & breakfast was simple but not too bad. Given the vicinity is not exactly family friendly with pubs, bar, night clubs, would be great if the apartment provide some form of shuttle bus services to major shopping location. It is a short 10-15 mins walk to pavilion but the streets ain't that safe after dark, so you would rush to go back before nightfall, esp with your family. Well that's what we did, packed dinner back instead. Night time was just in house HBO, boring .....

Very nice interior and bed. Breakfast still can't eat in, but they do provide in individual packs. Love the Starbucks vending machine which is much cheaper than over-the-counter Starbucks. Location is well within KL Centre

This place 8s in heart of KL and is at walkable distance from lot of malls if you are interested in shopping. Rooms are very spacious and clean. Staff at reception is very welcoming and helpful. Very good stay for family.

Excellent Location. It's walking distance to Bukit Bintang shopping area, Jalan Alor food street. Lots of massage outlet around. We booked the studio King Suite which is spacious, comes with a pantry with cooking utensils, walk-in wardrobe. The housekeeping was excellent, the room was clean and tidy, the towels smelled good too when we returned at the end of the day. The breakfast was quite good though the spread is limited. It's very crowded during this school holiday season and need to queue for breakfast table seats. Overall it was a nice stay. Highly recommended.

Overall so amazing holiday but breakfast have to take away and collet urself for safety SOP and the pool at 1st and 31st floor but have to book 1st by scan and proper swimming pool no just casual swimming dress

Value for money at this hotel. Rooms are large, with kitchenette, lounge, and bed, then a separate bathroom with bath and shower. Location is great for going out, or nipping around to meetings. The building is dated though and could do with some modernisation.

Booked the hotel at quite a good rate Location was centralised. Room was big which comes with a mini kitchen which let us have the luxury of eating take-aways in our own comfort.

I have stayed In Parkroyal Services Suites by Pan Pacific situated near Bukit Bintang. This is Hotel Apartment which have all the facilities with Complete kitchen accessories and very spacious room. The staff is very nice and gentle. The breakfast we had it have live egg station but other items was doesn’t seem like 3-4 Star hotel. I think they might be need to improve there breakfast rest overall it was very good. Walking distance from Main bukit bintang 3-4 Mins walk from McDonalds and Pavillion Mall is around 5 Mins. At down there is 24 hours 7 eleven and opposite road also have many restaurants and bars and clubs. At the corner the new hotel is coming Waldorf Astoria which is around 2 Mins away from this hotel. If you planning with family its value for money. Recommended.

To be very honest, I find it nothing more than a no-frills serviced apartment. I booked my apartment via Agoda which reflected it as a 5-star hotel apartment but it is actually a 4-star accommodation option (though I beg to differ). The room is modestly furnished - nothing like the photos shown on the website. It is sufficiently clean, though very basic by my standard. I must admit that the location of the apartment is convenient for guests as many shopping options are just a short drive away. I had high hopes but it fell short of my expectations.

Room 4/5 Service 4/5 Location 5/5 Stayed 5 nights in Room 302 a two bedroom Suite. Plus 1. Superb location near Jalan Alor within walking distance 2. Complete Amenities - All you need for a long stay is there - cooking utensils, washing machine, dry rack, etc. 3. Huge space Minus 1. Trip hazard Be extra careful when you walk into the room as there is a small step. 2. Room's a bit dated with some features needing repairs and renovation. - The sofas were a let down. Hard uneven springs. - Bidet in Master bathroom leaked from handle. 3. Noisy at night Windows are not soundproof. With many bars nearby, those sensitive to sound may find sleeping at night a bit hard.

Stay at one of the largest suite for few days. The view from the suite isn't instagrammable. Love the suite coz spacious for 4-5 pax. They have skypool. The gym equipment is many but room small. Can do laundry. There's dryer at 3rd floor. Walking distance to restaurant,pub, convenience store. Can cook. Will come again.

Check in was Very fast, The staff here are so friendly, The receptionist, Bell boys, security and kitchen staff were exteremly helpful. The room was beautiful and spacious. Breakfast was good. Me and my kids loved the swimming pool on the top floor, including the jacuzzi. We also loved the swimming pool and sauna and gym on the 1st floor. Location was perfect, In the heart of Bukit Bintang, Right near all the BEST Restaurants, 4 min walk to the food market, lots of great choices. Highly recommended

Since the building is little old, The furniture and decorations inside the rooms also looks little old but room was spacious with good views, and plenty of storage. Suite had most of the amenities we required as international tourists. Location is average as the front gate faces labour area and old houses. Its a 6 min walk to pavilion KL and bukit bintang. 20 min walk to petronas so a grab or bus is recommended here. Food was good as they had variety. Hotel has many facilities such as 2 different pools with great views, gym, ice hockey and foosball tables and library room. Except for the location, hotel is recommended

Positives : Location was good as it was near to Jalan Alor and the main shopping areas in Bukit Bintang. The apartment was very clean but perhaps a little tired in some areas like the sofa sets. The daily included breakfast was good and adequate without being over the top. Self service laundry facilities are available at extra cost. Seven Eleven store located on the ground floor adjacent to the entrance was very convenient. Disliked · The age of the apartment furnishing. Otherwise a great apartment.

Stayed here for 4 nights and we were nvr dissapointed. Sure the furniture may be a bit worn out but the friendly staff more than makes up for it. Dayana at the front desk was really thoughtful and she really manages our expectations and our needs well. The rooms were spacious and the breakfast was more than suffice. We will definately come back shd we visit KL again!

Loved the place, I am not a bit city guy but if we chose to live in KL at some point I could consider the Parkroyal residence as a great option. Breakfast is not something i enjoyed a lot but it is work in progress and they were collecting feedback, so I think the treng on improvement is set.

Lovely apartment. The kitchen and equipments have got a little old now and the utensils are also less for a long stay but otherwise a wonderful place to stay and great location. Gym needs to be improved though.

Superb counter service from the staff at PARKROYAL. The housekeepers were very diligent, helpful and friendly. Walking distance to pavilion, food street. There were many pubs at night. The night life here was superb and lively. 👍👍👍👍👍

Good location with spacious rooms. Very limited options for vegetarian food in breakfast. Very cooperative staff.. most of attractions within walking distance distance.

Room was exceptional, very spacious and affordable. Jalan Alor was only 5 minutes away by walk which took care of my nutritious needs. 100% value and would come back for sure.

Overall stay is very nice. The facilities are very good. It can be better if the television is more advanced.

PARKROYAL Serviced Suites located near Raja Chulan MRT and Butik Bintang MRT station and near to KLCC, KL Tower and Petronsa Tower. (4/5 Stars) Suites rooms are Good in size and good hospitality. (5/5 Stars) Housekeeping - 3days/week for customers stay for longer period and daily for customers stay for shorter duration (3/5 Stars) Breakfast is good for Non-Veg persons and limited options for Veggies. In addition most of the items in buffet breakfast are fixed for months, which make the worst experience for customers stay for longer period (2/5 Stars for Buffet Breakfast) Housekeeping and suppotive staff are Good (5/5) Service Desk / Reception Staff are good in Nature (5/5)

We thoroughly enjoyed our stay at ParkRoyal Serviced Suites. Location is excellent as it is close to Petronas Towers, Aquaria, KL tower, Pavillion mall, Berjaya Times Square, etc. We were upgraded to 2 bedroom suite on our arrival from which we were able to see the KL tower, the room was aesthetically & functionally perfect with amenities like fully equipped kitchen, washing machine, bath tub, 3 rooms + 1 living room, complimentary car park, etc. We even enjoyed the rooftop swimming pool & Jacuzzi tubs. The check-in and check-out process too was super fast and smooth. Will definitely recommend staying here.

Nice and good located Hotel. We had at First a suite in the lower deck and that was awful as there is construction work during night time. Asked for room Change and got a suite in the upper deck, nice! Breakfast is always packed and there might be waiting time. We had it once during our one week and that Was okay.

I loved this Hotel. I visited here in 2014. Staffs are very nice. Well connected to city. The most fascinating thing pool on roof. Enjoy.

Overall, the apartment was okay, equipped with cooking utensils, washing machine, dryer, iron & ironing board. Breakfast was okay. However, check-in experience wasn't so smooth. That should be improved.

The best hotel in your best budget. Room like service apartment but arrange like a five star hotel. Another star if you can served good food while the food dont have good taste. Try it and enjoy...

5 star for Rooms, roof top pools, need to improve customer service at reception. Good job for security head. Parking area need to improved. Suitable for family 6 pax needs room near town area.Accomodate with kitchen , self service dobi inside room. Great view as my experience during night like Melbourne city. Room 2+1 with great price at others agent. Preferred stay more than 1 days .

Low cost hotel.. front desk busy do other job. Dirty linen. No toiletries haha..

It was a nice place. The room was spacious eventhough i need to wait 1 hours for the available room and the room was upgraded which got 3 room instead of 2 room. Can fit at least 6-7 people. And it was near to bukit bintang. I will come again in the future. 👍

What a wonderful hotel stay. The studio type room was spacious with a nice little walk-in wardrobe area. A small bonus but was not utilized was a kitchenette with a proper sized fridge, hob, cooking pot + pan and utensils, microwave oven, etc. Clean and comfortable. My children had a good time in the room and at the pool. The Skypool was small yet alluring. The management did a great job in controlling the number of pax at the pool due to the current pandemic. And we are thankful for that. A special thanks to the staff for finding my wife’s wedding band that she had lost on our last day at the hotel. We had no idea where and how but we were sure it was lost for good. She only became aware that it was missing when we arrived home. We called the hotel and to our delightful surprise they had already kept it safe in ‘lost & found’. Our utmost gratitude and thanks to all the staff of ParkRoyal for such a pleasant stay. Cheers!

Decent fully equipped apartment for families. Almost all of the appliances provided are Electrolux. Washing machine and drier available. Thought some of the furniture are dirty or broken .Walking distance to Pavilion. I found the service from the staff good. Only issue is for SUV or MPV, the connecting ramp between the different underground parking levels are so so tight!!

I booked a reservation in this hotel and within 24 hours i refunded (due to later finding out that i will be quarantined longer then my trip) yet there was a glitch and they have not answered my call back to refund. They were also so rude when we called the first time to reserve. I would not recommend this hotel, as theyre not reliable. They still have not refunded my money! If there was a 0 stars i would put that.

Great hotel for a staycation. The unit was well equipped with kitchen utensil, washer, dryer , tv -- the main room has a bathtub. There's also a study/work room.

It's ok not really worth the price. Cleanliness is good. But the tv, channels are disappointing. Just wanted to be alone, watch movies etc but tv was not clear, few boring channels available. Won't go back!

Location is very good. Parking available. Room is spacious. Suitable for family with kids. Convinient store (7-Eleven) just beside the establishment. Staying in a room with KL Tower view very nice. Didn't get the time to try the pools and breakfast buffet. Overall very nice room.

Incredible room sizes. Approx 600 sft suite. Very kind staff who takes great effort to make you comfortable. We found the location nice as it is connected to china town and pavilion and is walking distance to both. Clean rooms, well priced and there is a 7-11 on the property for easy access.

Good place to stay.. recommended.. very satisfied.. so clean, so fresh.. good services.. breakfast also taste good.. will repeat.. thank you!!!

Room is very spacious. The kitchen has complete utensils. The furniture is quite old fashioned and worn out. Love the laundry basket though. If you choose to book a grab, choose drop off location at Nagasari Road instead of Ceylon Road

I am not a demanding person, the overall experience from front desk and room service deserved 5-star ratings! The only reason for a 1-star service comes from an indian kitchen staff which leaves me a really bad impression. I was looking for 2 to 3 plastic (pack away) containers which I had checked from the front desk and they confirmed that it is available from the kitchen. So early in the morning, I made way to the dinning area to ask for them. There was this staff "B" (in white kitchen uniform) who keeps denying that they do not have and give me plastic bags and paper container. Finally he ask another kitchen helper who is really service oriented and helpfull enough to get a correct one for me. The end is not here. Staff "B" insist they can only give ONE container and will need to ask the Chef for more. So the Chef was called out. He was a quite friendly and ask the helper to bring out 5 containers for me. Staff "B" was so reluctant to help and giving such a pushy behaviour really sour up all the good work of everyone in this business. Finally, just a point for the management of the service suites to note of. If the plastic containers are really an expensive item for the kitchen to spare out, I am sure guest do not mind buying a few for their own pack away to use. We are here for a short holiday stay and please do not assume we know the place and area so well to get these necessities as if we are at out home town. A little bit of simple help will give your business a really longer way to go. Do choose your staff wisely.

1. There’s lack of friendliness staff towards the guest. 2. Since swimming pool at rooftop has been temporary closed,they do open at the first floor,but it is not suitable for kids,it only for adult. 3. The meal for breakfast has been replaced from dine in to prepacked,but the standard of food is to low for 4 star hotel,event though the reason said that it is outsource food,kindly upgrade the taste. 4. Overall, the only thing that I prefere is the size of the room which is suit for the small family.. 5. The carpet in the room also dirty..need to clean and wash..

This is a fantastic property located in the most bustling spot in Kuala Lumpur. Everything is literally within walking distance. The rooms are spacious, service was excellent and above all the people were extremely friendly. Special thanks to the General Manager Mr. Sebastian Bernard for his kind hospitality and attention to detail.

Our first stay here..such a strategic location to mini marts and restaurants/bars and shopping malls. The entrance doesn't have a wow factor as its thru a small back lane road but surprisingly hotel interior was pretty and welcoming. The staff was amazing especially one staff stands out and was at the front desk Raziman. He was friendly, helpful and had such a calm and welcoming demeanour. He made check in and check out process seemless although it was really busy and our rooms were not ready . He made sure we got rooms on the same floor. I really appreciated that. I kept reading reviews about the staff and its true. Definitely will come back. Rooms were spacious and nice. We booked a 2 bedroom suite. Only lack for me was that breakfast could have been better.

I really love the room, the decor and decoration is fantastic. But, i would like to portray my disappointment towards Parkroyal Kuala Lumpur when they can't handle my reservation smoothly. I booked my room via shoppe. Then I email all my information to reservation department for booking confirmation. They took several days to reply my email. Besides that, i have been calling them for few timea but no answer. Sometimes the line was been connected to front office department but when they passed to reservation department, still no one pick up. So i sent email for the second and third times for a reminder. During check in day, the receptionist ask for the code and screenshot from the shopee which I already email to them. This reservation and check in process were not really smooth.The next day, I asked from the receptionist about swimming pool and gym, this lady talk very harsh without any friendly tone. I feel so sad and annoyed with the service. Please improve so that your guest will not get annoyed and no repeat visit in the future because of emotional staff and unsmooth service. Thank you.

4 stars hotel? Very disappointing. I've booked my room and fully PAID before my check in date. Check in process was way too slow and room was not ready upon check in. Check in time stated was 2pm and I queued since 2.30pm. When it's my turn to check in, the room was not ready yet and the front counter mention that I need to wait for the call from them. Why is that so? Housekeeping schedule problem? I thought the room should be ready since the check out time was 12pm. Fine..then I waited for another 1 hour.. yet there is no call from them on the room availability. And again I went to the front counter to ask about my room availability, then they gave me the room card. If I don't ask, how long more should I wait? By the time I got my room it was already 4.30pm. Truly disappointing with the slow check in progress. Anyhow, the room was clean and OK to stay with. That's the only thing I'm satisfied with. Will I ever come back again? NO, I won't..

Nicely situated near malls like pavilion, KLCC and Jalan Alor food street. Friendly staffs from front desk. Rooms are okay but looked aged. Bed is firm, pillows a bit soft. Room size is huge and value for money. Toilet lights a bit dim. Nice view from skypool at level 31.

Room was really very spacious and was well-equipped with cooking utensils. We cooked a simple meal and it was good. Location is about 10-15min walk from Pavilion and Berjaya Times Square, which can be convenient for some, or a hassle for others. Sadly, we were disappointed by the breakfast buffet as there wasn't much variety. But thankfully they had an eggs station.

My only gripe was that during check-in, the reception incorrectly informed me that breakfast was not included, so I had to double check my booking confirmation and show them to prove that I did pay for it. Anyway, I had booked the studio suite but was given a free upgrade to the one bedroom suite, which I really appreciated. The room was spacious and clean, and the air conditioning nice and cold and functional. The bed and chaise lounge chair were also clean and comfortable. I liked the framed wall art in the room, it was simple but tasteful and pleasing to the eye. Breakfast was decent, I liked their choices of drinks and fruits though I wish there were a few more choices for the main dishes. Housekeeping and maintenance were good - I informed reception that one of the room lights started flickering and they sent someone up to fix it almost immediately. I would recommend/ stay here again.