3/5 Vincybie L. 6 months ago on Google
We
recently
had
the
opportunity
to
visit
the
Lounge
at
Four
Seasons
Kuala
Lumpur
during
our
stay,
and
while
there
were
certain
aspects
that
stood
out
positively,
overall,
the
experience
was
somewhat
inconsistent.
One
of
the
main
areas
of
concern
was
the
service,
which
lacked
consistency
and
efficiency.
Throughout
our
three
visits
for
lunch
and
coffee,
it
was
evident
that
the
staff
seemed
to
be
lacking
in
proper
training,
both
in
terms
of
service
skills
and
effective
communication
with
guests.
Even
when
the
lounge
had
only
a
few
occupied
tables,
everything
seemed
to
move
at
a
slow
pace,
leading
to
delays
in
receiving
orders
and
requests.
On
a
positive
note,
as
vegetarians,
we
were
pleased
with
the
quality
and
variety
of
the
vegetarian
dishes
offered
at
the
lounge.
The
culinary
team
managed
to
create
interesting
and
flavorful
options
for
us,
which
we
appreciated.
Unfortunately,
we
encountered
an
issue
regarding
the
seating
arrangements.
We
were
repeatedly
informed
that
the
window
seats
were
reserved,
which
turned
out
not
to
be
true.
This
misinformation
was
disappointing
and
affected
our
overall
experience.
Additionally,
we
noticed
that
the
cushions
on
the
seats
were
not
clean
and
had
crumbs
on
them.
When
we
brought
this
to
the
attention
of
the
server,
their
response
was
unsatisfactory,
as
they
simply
stood
there
without
taking
any
action
to
rectify
the
situation.
However,
amidst
these
shortcomings,
there
was
one
standout
staff
member,
Marina.
She
displayed
a
pleasant
and
friendly
demeanor,
and
her
ability
to
remember
guests,
including
what
they
wore,
was
impressive.
Her
attentiveness
and
personalized
service
added
a
touch
of
warmth
to
our
visits
to
the
lounge.
In
conclusion,
while
the
lounge
at
Four
Seasons
Kuala
Lumpur
provided
interesting
vegetarian
options
and
the
presence
of
Marina
brought
a
positive
note
to
our
experience,
there
were
notable
areas
of
improvement.
The
service
lacked
consistency
and
efficiency,
communication
regarding
seating
arrangements
was
misleading,
and
cleanliness
issues
were
observed.
I
hope
that
the
management
takes
these
feedback
points
into
consideration
to
enhance
the
overall
guest
experience
at
the
lounge.
Overall
Rating:
3/5
stars