Out of my expectation! 1. Didnt manage to booking my surgery time even they ask me Admit 1 day before... 2. Service is super slow 3. Simple change room without inform me 4. Room is quite not well maintain 5. Doctor is very rushing and also not explain much...after surgery. Definitely and highly not recommend!

Worst experience ever and not recomended at all 👎🏻 I thought this hospital will provide good service better than KPJ Or Columbia but unfortunately NO ! My daughter was admit at 4B ward , their staff action is very slow, have to wait for so long when we ring the bell for help. I call them to check body temperature bcs my daughter demam, they come and said 'sebentar ye puan' then they forgot !!! after 1 hour then cameback and my daughter temperature was 38.5 !!! The discharge process is very bad, I was not informed that I can be discharged from the ward even though I had asked before that. I even have to go back and forth to the counter to find out about the discharge. I waited from 5pm-9.30pm without being told anything, I had to go downstairs to ask and unfortunately the discharge counter was also empty. So I had to go to the emergency counter and luckily the people there told me I could go back. My time was wasted without an apology from the nurse. none of the nurse incharged told about the discharged process. I repeat, no one of them ! Please look into this matter, you're not bring your name as Premier Hospital 👎🏻 Last but not least, they don't have any flat rate charge for parking for admission patient 👎🏻👎🏻👎🏻

Worst private clinic, not customer oriented, overpriced. Expect long wait 1hr+ even if the queue ahead of is empty. No one will remember anything about you or your case. All staff from reception to pharmacy works at 0.25 slow motion. This is a disgrace, highly not recommended. This is me sitting in a 2 hour wait for a vital medicine, noone seems to rush or even care

Went for vaccination. The intake process was a little slow. Too many forms. Doctor was a little busy, so we had to wait about thirty minutes. Staff was very kind and attentive, though. They apologized for the wait. Once we were cleared for vaccination, it was very efficient. Our nurse, Baby, was friendly, knowledgeable, and efficient.

Gratified that we have advance medical treatment. I was here not as a patient but to accompany my love one for medical consultation. Being blessed with good health and to kill time, i came across to the hospital inhouse cafe which sell tasty snack to satisfy my breakfast craving. The cafe has good spread of vegen snack and local menu for take away at a reasonable prices. Though this is a private hospital where the fee can be challenging but they are mindful of guests who are on budget constraint to spend on food. Thank u cafe.

This its my frist time visit Gleneagles hospital. Its take more than an hour to wait, just to make registration for admissions. Hope they can really improve and speed up on the registration counter for patients.

Wow!! This hospital looks like a shopping mall! We came here to accompany a friend who is seeking treatment, and I was very impressed with the F&B outlets available here..They have Dome and O'Brien here!!

My experience here is more in-line with a free government run hospital than a private one but the cost of a 5 star treatment. The fees are high but the level of service is low. The particular clinic I visited was also extremely dated adding to the feel of a more budget establishment. The doctor diagnosed one problem but I insisted and paid for an extra diagnosis despite him suggesting it was probably unnecessary. It turns out it was necessary so without my involvement the entire visit would have been an expensive waste of time. I then needed 2 follow up appointments (nothing more than collecting medication) which were rm120 each and only lasted 2 minutes. More interested in making money than helping people. Receptionist and other staff seem quite friendly but i would highly recommend researching an independent clinic instead.

I am doing a medical check up with 3 other people. We arrived before 9, waiting was quiet long, but didnt expect it to be this long. Its been 5 hours since we are here, and they somehow cant seem to organize the test for the people who came in earlier, 2 of us haven’t even done the stress test. Have communicate to the staff but even after 5-6 times asking, still super slow in responding. The people that are coming along around the same time as us have left already. We are still here, waiting in line. Don’t really make sense to me. The staff in general are very nice n good, its just the management, please discuss it and find ways to improve the management of the patients’ in n out of the check up room!

I don't know at the time of writing this if the senior management of the hospital care about client feedback or if they simply ignore it as part of the daily pain points of the organization. At the current time our wait for a room was more than three hours regardless that I had an elderly patient with me. We were given a bay in A&E and told to wait and wait and wait. The doctors were amazing, swift and knowing, the nurses helpful and especially Melinda and Katherine who went above and beyond. If your people are good, please check on your processes. If a room for check in for a patient cannot be found within 3 hours then the process needs to state that the patient will be notified. I am giving this feedback for the improvement of your hospital that enjoys a very illustrious history of being the hospital for kings and the affluent of Kuala Lumpur.

I visited The Eye Specialist clinic for my eye problem and I was very impressed by their service. The staff were courteous and efficient, and the clinic was clean and comfortable. Dr. Aida Zairani Bt Mohd Zahidin was very experienced and skilled in her field. She took the time to listen to my concerns and explain the diagnosis and treatment options. She performed a comprehensive eye examination using advanced equipment and technology. She also gave me some useful tips on how to take care of my eyes and prevent further complications. I felt very confident and reassured by her expertise and professionalism. I highly recommend this clinic to anyone who needs eye care services. They are truly the best in their field. - Ebrahim Taher

Last night, dated 28 Dec 2019 around at 10.45pm I arrived at Emergency Unit Gleneagles Hospital, accompanying my wife for vomitting and diarrhea. I was happy at the beginning because a nurse welcoming us for registration and took blood pressure of my wife then got #2044 and at that time was serving 2040. Not later than 10 minutes, # 2041 was called. This was the beginning of our upset, after more than 45minutes, no any call whilst my wife continued to vomit. I asked few nurses whether my wife could lay down in one of the vacant bed at Emergency Unit, fortunaltelly after another 10 minutes, a senior nurse called my wife to lay down on bed. Another 30 minutes there was no doctor visited my wife, then a female doctor, consideres quite young and unfriendly nurse took care my wife. Did not understand why she took blood sample not try taking action for giving infuse which i expected. Again the unfriendly nurse took action for insfusing with a rude action while my wife screamed.i took decision not to take any action anymore but just getting oral medecines. I am really surprise that the Gleneagles with a big name but their service is not professional.

Very bad service. They have too many inexperience nurses. everything is getting delayed. I had to wait from 2.30pm til 8.30pm at the admission counter for their staffs careless attitude. Multiple attempts for blood taking and missing veins is unacceptable at private. Waiting for 30min just to get the nurse come to room and attend the patient? What if it's real emergency? We are not laboratory rats or here to get your staffs to improve their skills. It's really frustrating to wait in the room, without knowing the updates on what's going on. The doctors are good. Their differential diagnosis and thinking out of box is strength of this place.

This afternoon I went to the hospital to bring my son for admission. Since my son has insurance, so my husband and I went there first to ask all the procedures more carefully. Until we came to the swab counter, my husband met an Indian female nurse. Wahh .. he is very rude. Speak in a rather loud tone of voice. Hello ... I know what kind of hospital procedures are? None of your staff explained it well. Why speak in a loud voice? Which is pressed, pay pay pay. The question of money with our children as parents never wants to be calculated, just able or not. As a private staff, Gleneagles ... you all shouldn't treat patients with favoritism. It should be treated equally. You should all know this part. I am very disappointed with the service given by a handful of staff. Please learn more about the manners of serving patients. Not distinguishing in terms of rich or poor clothing. Thank you 🤝

The service, the staff all are horrible. Totally do not have sense of urgency and treat patient immediately at all. My fiancee was facing menorrhagia and staff do not have exact plan of what to do! We have already filed our submission for the insurance claimance to get us into the ward and meet up with a specialist so that we can treat her on time. The insurance claimance has been approved and 1 and half hour later there is still no one come attend to us! What kind of administration is this? Is it patient life not important at all and we can be leave hanging till something terrible truly happened? If you do not want treat the patient please let us know and not leave us hanging! Patient is not any pet of your for just earning money! No proper professional ethics at all! The worst hospital I have ever seen as a private!

I called just now just want to ask either is there any available room for children but the woman who answered my call is very rude. She just saying we are fully occupied, bye, thank you and unexpectedly hang up the calls without giving me a second to say anything. Sorry to say, this kind of service should be rated below than 1 star.

To Ward 7A team, I want you to know that my journey to RECOVERY would have been incomplete without the care you guys has given. It would have been impossible to remain POSITIVE had you not given me HOPE through these TOUGH TIMES. Thank you for your great support. To Dr Ooi & Dato Taayah, I sincerely want to Thank you for your wonderful treatment and kind gesture. You have always made sure I was doing okay. Thanks for that doctor!

Nursing care is poor and not efficient, I personally had to tell the nurses what the doctor had ordered during the round in order to get medication administered to my dad who is a non English speaking patient. If I were non English speaking individual or did not present during doctor round , I am 100% sure that medication would not be administered before my dad was discharged. Admission and discharged of patient procedure are slow and without regards of patient discomfort. My dad was very ill and weak, he was made to wait for an hour at the admission waiting lounge for over an hour with no regards of patient's discomfort. Both ICU and HDU nurses, esp the head nurse in HDU, were rude and unsympathetic. English proficiency of nurses in the wards are appalling. Despite bleeding our wallets by the consultants and the hospitals, my dad and family members get treated poorly.

Looking at the most of recent reviews here, you already know what to expect from this place. Almost all departments are lagging, from registration to dispensary. They told us lead time for Covid test is 2 hours, from registration until the 2-minute swab test. They also told that they are short of manpower in the dispensary (only one counter was operating with waiting area full of patients, nurses from the ward/clinic). Clinic did not allow patients with fever symptoms to enter their premises (with no proper waiting place for such patients). All the corporate clients, insurance companies and other big clients need to come on site and see how they perform. You’ll be surprised. Poor services overall (not the first time).

The excellent services provided to me during my admission. Nurses are all friendly & fantastic care throughout my stay in the ward at Level 3 zone A. The doctors were very professional , caring & helpful. Thank you to Datuk Dr. Abd Aziz Yahya & Dr. Suana Kushairi

The building is quite nice.. Doctors seem to be quite good.. However, management are arrangement of appointments are quite poor.. Why can't I just book an appointment online from the website just like all other hospitals? I booked an appointment online but they said this is not a confirmed appointment and I have to call.. I called the given numbers but no one picked the phone.. So I went to the hospital and saw that there are around 9 staff members at the registration counter, but asking for appointment, arranging time for it, and confirming the appointment took more than an hour.. Booking for appointments and services at the counter need lots of improvement

Generally good experience as the nurses & doctors are friendly and helpful. Kiren was helpful too. Thumbs up to the team. Perhaps, some improvement needed at registration counter in filling up the yellow form by the counter staff - was not completed fully.

My experience being admitted and staying here for 6 days has been pleasant. Nurses at ward 6A has been very helpful and accommodating during my stay. Even though they are short handed, they did their best. Dr Yunus Gul also did a great job for my overall surgery and recovery. Highly recommended doctor and happy that I am recovering well. He also has a great sense of humour. Overall, I am happy with my experience and journey with Gleaneagles Hospital KL. I hope other will have the same pleasant experience here too.

Every time I come to this hospital emergency department is always waiting and no one cares to tell us the procedure. The doctor told us we need to wait for 30 mins ended up almost 3 hours of waiting. Went and asked the nurse, they also cannot tell me what time the results will be out and telling me this is the emergency department so they are very busy. But all I can see are them chatting away instead of being busy. Paid so much for this kind of service is so disappointing.

Everything there is unbelievably expensive. The outside parking space I paid RM 12.5 for just less than 3 hours. Small hospital brand drinking water RM 2. The price of the drugs sold there is like level 3 (watson is level 2, shopee is level 1) meaning much more expensive. The doctor costed me almost double than my regular one does. They gave me services like scanning, etc (with additional cost) without my consent, as if it's not a burden at all

The covid testing centre took an hour for us to be tested, where as other hospitals i have been to would take 30 minutes at most. The nurses when taking care of my family member were also incompetent, occasionally no response from calls and alarm. Said family member was also in a high risk situation so the poor response time from the nurses were extremely frustrating and stressful. On the other hand, most doctor interactions were decent but the poor service from the nurses made the entire ordeal much more frustrating

The experience has been top class frown the moment the staff opened the door to welcome me (I was the first in line today). All the staff and doctors are very courteous and professional, and answered my queries patiently. The screening is very thorough, equipment working well, cosy environment and clean. Keep it up.

The overall experience was very good for health screening, the staff were professional, much kind, truthful, and cooperative, and I was getting assistance throughout the overall screening. Very clean and tidy environment, moreover around the hospital is very convenient to access various shops and stores. The location is safe and parking at hospital and outside of hospital are provided. Thank you Gleneagles Hospital team.

After being in and out a couple of times in Gleneagles Ampang, I can only say the staff, from doctors to nurses to general staff there, have been absolutely outstanding. I feel genuine care from everyone. A big thank you to all for making my stay a comfortable and soothing one, which really helped with my recovery. May God bless each and everyone of you.

AVOID IF YOU CAN. 31 Jan: Went for a health screening & was told I would receive my medical report within 3 working days 8-10 Feb: No report yet so sent emails for updates and only received automated replies 11 Feb: Rang medical centre at 12pm and was told the report was being sent as we spoke. Waited a couple of hours and it never arrived. Called them again at 2pm only to find out they were now closed for the weekend! 13 Feb: Finally receives report with no explanation for the delay 14 Feb: I had a 2:30pm - 2:45pm appointment to discuss my report with the doctor. When booking the appointment, a big deal was made about how full the doctor's diary is and that it's important to pick a time when I can pick up as they won't be trying to call me again later in the day. On the day, I waited until 2:55pm and no call came. I rang the hospital to find out what was going on, and after 20 minutes of being on the phone with them, I was finally transferred to the doctor at 3:15pm! 15 Feb: Filed a complaint with customer service 23 Mar: Still waiting for a reply. Emails asking for an update go unreplied. Ridiculously bad service!

Appointment at 945am, make an appointment through the glenagle official website. Called to confirm appointment and came and hour earlier to register for administrative geek. Sounds well prepared and sounds ? Nope... waited an extra 1 and half hour for my consultation. Guess what ? What is the use of the appointment system when you are not well prep to take in more patient ?!?!

Dr Jean Woo is an incredible doctor, the service I received from her and her staff were exemplary... Professional and courteous throughout. Cannot recommend her enough. Thank you so very much 🙏

looks like everything is good. The staff service is very good including the security guard. The facilities look good too.

Appointment. Staff courteous

Don’t waste your time here, go somewhere better. Especially when the specific tests you requested in your blood work can be forgotten by the staff and they inform you 1 week later that they don’t have the results you need. Time wasting rubbish hospital.

I was admitted in Medini Hospital in January using my company insurance which required me to put in deposit of RM500. Service level of Drs and nurses are exceptional and excellent! But...... as of now my deposit is still there I hv visited them twice to collect it but they said not ready due to no response from my insurance. When I call insurance they said the hospital hv pending documents they need to submit. Nobody call me whatsoever to inform of the status. I called them last 2 weeks same answer... until now 22 Feb my deposit is still thr. What if patient forgotten their deposit? Oh wow! So convenient what if u hv thousand of client in a year??? Easy money!!

Discharge process is too long and very slow. I need to wait from 10.00 am morning until now 3.00 pm still not settle. Futhermore no update from the nurse, really wasting my time for waiting the whole day at hospital.

not sure any one experience the customer service from gleneagles ampang. i am calling a few times to ask for the replacement copy of my UK visa TB test report, unfortunately the answer from the service desk is afternoon or the next day. I have drop a call for the next day, same answer been given which not acceptable. what i can say, the attitude is totally bad and they not allow the customer finish the conversation but drop the phone immediately to avoid answer the question...if still continue without answer, what l can do is to drop a report as well to UK immigration .

My wife discharged few days ago...the charging was extremely expensive...more than double from estimated during consultation. This is the first time admitted there, before was SJMC...which was so far the charges were more reasonable and with same level of services standard. For sure, next time I ll back to SJMC

The worst customer experience I've ever seen in a hospital, the usual commercialized way of dealing with patients. And it seems a lot have complained about this hospital and the way they deal with people. 1st interaction for me to go for their ER and couldn't imgaine I'll spend 5hrs+ dealing with automated machines that keep repeating themselves everytime u ask abt sumthing, seriously they should understand the basics of dealing with humams before even they start dealing with patients. This was a nightmare for me and dont think I'll ever be going there back again, I've realized there are other really good hospitals around tht area I didnt know of. I regret going to Gleneagles.

Some of the urology doctors need to improve their skill. Misdiagnosing bladder cancer with other disease. We visited several of them for help.and the terrible part is none of them were correct. Really dissapointed.

Discharge process is too long and very slow. I need to wait from 10.00 am morning until now 3.00 pm still not settle. Futhermore no update from the nurse, really wasting my time for waiting the whole day at hospital.

Doctor is good, service is horrible. My mom has been admitted here for over 2 months and the nurses are very slow and not the friendliest. Sometimes the call button doesn’t work and I have to go out and repeat myself more than 3 times just for them to change my mom’s drip. Moreover, they complain when we request for the food to be reheated. They don’t understand sometimes patients does not have the appetite to eat yet. It is not difficult to heat up the food again. I really dislike the attitude they give when we ask them for extra utensils, water refill, etc. The least they can do is be more friendly towards their patient. Even putting on a smile can make a difference. Besides that, registration is so slow. They already know my mom needs to be admitted but tells us there are no rooms available. We waited for 6 hours until they were able to find a room. As caretakers we also need to take covid swab test, my dad need to wait 1.5hours to take his swab. He asked the nurse if it’s possible to have his lunch first and come back for the swab, they did not let. I’m honestly speechless with the service here.

The worst private hospital ive ever been. Emergency dept slow. The nurse very unpleasant. The security guard seems very more powerful the the nurse and the doctor. Wait2 this is hospital or prison!!! Please improve your sop or else people will definitely go to other private hospitals.

DR Lukman @ Emergency A young and a very self motivated doctor who performs on his own on some test and not expecting the duty nurses to assist him. Saves time of patient. And his explanation given to patients very supportive info. Bravo. Keep up the good work DOC. 🤙🤝👏

The doctors and nurses are great, apart from that the other staff are very rude! The management are the worst! I waited HOURS to see doctors, my appointment is at 9, i reached at 8 but only got in at 1! Waiting took forever! After seeing the doctor i had to WAIT almost 2 hours to get my mc in ONCOLOGY, even that i had to walk few times to the counter to ask if i didn't do that might as well had to wait the entire day. Another thing, JEN from dr Jean Woo's clinic also needs to learn her manners! I am a paying customer/patient and I'm paying high prices for this doctor visits, i don't deserve this kind of treatments/attitudes! These staffs made government hospitals a better place to go!!

Had a horrible/unpleasant hospitalization experience this time; I can understand they-nurses might have a lot of workload but they can be more vigilant at work. I’m supposed to take only panadol and plenty iv fluids throughout my stay due to dengue, but I was given Metformine at once, thank god they still have the wrappers on and I’m able to read. Imagine they do the same to seniors/children and they can’t even understand what they’re taking; didn’t manage to get a final bill before discharge they told me I can leave first, Ended up I got charge diapers and bed bath cloth(for what????), called to billing department and they transferred you here and there, and nothing happened, no refund, no one get back to you, good at scamming as usual

Im a Dr from the other hospital but im truly amazed by the services and attitudes of the staff.

So call famous oncology hospital in KL but had bad experience on seeing oncology dept, Dr M.AXXXX. My mum was suffering serious cancer and we were worried about her so much. We are first time seeing this doctor and come here seeking for help. But his attitude was so rude, doesn't show any friendly attitude at all. Being a doctor should being helpful and professional but this doctor ask those question which normal person don't know what is that. Lol. Definitely won't go back for this doctor again! Not recommend if you seeking for good doctor.

OMG, somebody posted that this is a top notch hospital. No way ! Was there this morning visiting friend at ICU level 1. Q at lift entrance to so called record particulars. Security says no need as there's a security at ICU floor. Went up, also no record requested or necessary! Waited to enter ICU, I just sanitise my hands before entering which is normal SOP. OMG, Gleneagles ! You do not EVEN have QR Code for Ministry of Heath to contact trace ??? How can this be ? This is a big hospital you are so-called managing ? This is so VERY POORLY managed ?

I have a love-hate relationship with this hospital. You can find some of the best specialists here, but a lot of them want money more then they want you to be healthy. I had 2 friends who worked there and quit because they weren't happy with their lack of ethics. On top of that, waiting for the cashier, is a b! Theres 20 people waiting to pay, only ONE cashier and 3 other empty desks. I dont understand, you're already taking so much money from us, yet you cant even hire another cashier?

Exceptionally bad medical and nursing care . Consultants there will put in-patients last in their priority list as they consider them to be already "in-their-wallet" especially for ICU patients as family members are too afraid to transfer their loved one out. Please beware of Dr K. Mohamdas, Anaesthetist, and Dr Dato Husni, ENT, never follow through the procedure that was PROMISED by them despite patient is well instead of a hefty medical bill. The two doctors were almost always not available despite family members made arrangement wanting to speak to them. Dr Dota Husni skill on tracheostomy is poor. Will never go back to Gleneagles even if its the last hospital in world

I am go to accident and emergency department and its taking toooooo loooong, waiting 3 hour and still not yet see the doctor. If someone have critical condition, they will die already before can see the doctor.

Excellent one stop services at the Health Screening .. staffs were friendly ..completed full medical check up within 3 hrs. Received the complete reports and reviewed by the doctor on the same afternoon. Spacious enough to maintain physical distancing ... felt safe as they follow strict SOPs. Great place to go for annual health screening.

Thanks to Dr Jamal, clinic staff, my therapist Mallory and team... 2 months Physio for my knee injury... Good service... Feel better now 👍☺️

Saye sangat berpuas hati atas layanan staff di gleneagles.staff sangat ramah.yang sangat saye kagumi ialah.HOUSEKEEPING HARTA. yang membersihkan bilik saye di ward sangat lah ramah murah senyum.saye sangat berterima kasih sekali atas layanan yg sangat bagus selama sye berada di Hospital gleneagles..TQ for U all😘

My Mom admitted in hospital 11 Oct, Discharged 15 Oct 2021. I paid the fee by myself. the deposit I paid was RM10k, and the refund was RM 3K when discharged. when I swipe my card in discharge counter they only gave me inpatient itemized summary INVOICE, and I didn't realize that the Invoice cann't be used for insurance claiming purpose. on 23 Oct, I went to hospital to request an Original refund/itemized receipt. When I met the senior staff Ms.Jaya, she said the Original refund advice receipt only for the hospital, so she intended to give me duplicate receipt but I rejected. Ms. Jaya said she will call me back, because she needs to check with finance department. Then, I was waiting for her to call me until now ( 30 Oct) she has yet to call me back. I am wondering why Gleneagles insists to hold customer original receipt? Updated. Finally received original receipt..

Don't normally leave reviews but this one requires one. This is the worst private hospital administration I've seen in my years.The doctors are mostly fine except the one who handles emergency. And we were not there even for an emergency. The nurses are incompetent, and the doctor that handles the emergency tops the cake. When asked for some explanation, she was extremely rude and went on a fault finding mission rather provide simple explanation of why we're brought there. Most of these people lack empathy or some basic skills of communication that u would expect from a private hospital, except for a few who showed some signs of being a decent human being. Wouldn't recommend to anyone especially if requires admission. Out patient maybe, but not admission. Please be warned!

I would like to express my bad experience toward Gleneagles ultrasound department, my room number is 719 Lee Kah Son, my girlfriend accompany me going to the department to do ultrasound, there is no others client except me and my girlfriend, the India staff use a bad tone asking my girlfriend to leave the room, wait at corridor, was waiting about 30 minutes/40minutes + , why the department can’t tolerance about it since there is not happening, literally empty seat with 2 or 3 working staff, such high reputation Hospital shouldn’t have this kind of staff, if u using a god tone we are fine, but she is using a bad tone, we are here to pay money not owe money, we pay for the services not such terrible attitude toward to us, I hope I will get a fair response, I highly appreciated it

Did my chemotherapy in Gleneagles, oncology section. 12 chemo sessions and regular check ups since 2020 - excellent service, friendly and kind staff. The oncology section can get pretty busy at times.

Stupid car parking system ! Car was entered rounding for 15 minutes all fully parked Nobody stop out coming cars! The staff indian girls just said we have inform with sign board full park but no any staff was helping to stop car coming in ! I was double confirm no signboard mentioned car park full before entered car park . It should show how many available parking in digital board ! Have to pay for nothing and wasting time ! The wad’s Toilet need to do some renovations .. it look like Public toilet at Level 6 room 616

My husband was warded here for mycoplasma The staff is amazing .. very friendly and the nurses are very attentive 💛🙏🏻 At discharge they didn't shower us with medication.. they gave only the necessary .. most medical practices here go crazy on giving medicine I really appreciate u guys going against the consumerism on this However .. there is a few points 😅 NOT INFORMING THE PATIENT - my husband was admitted at night, and because there was no doctor attending we weren't informed that what he has is infectious until next day at evening!! You should work on giving the patients their results ASAP If it's infectious or serious. I understand some hospitals policies prevent the nurses from giving test results but there should be a solution - Also I hope you improve your rating website coz it's poorly designed .. it hinders the patient instead of being accessible and user friendly X)

Disappointed. They let a sick patient shared a room with my son. He got fever, runny nose and bad cough. I told the nurses i want to change room but they told me no room. Now after discharged from hospital, my son down with dry cough, sore throat & fever. TQ for the 'great' service!

Can your hospital, Gleneagles be considered a 5-star hospital? My recent experience was very unpleasant. I brought my daughter to the emergency room and requested a medical certificate (MC) due to a school requirement. The nurse at the counter ignored my request and did not respond to me, and when I asked questions, she had an unfriendly attitude and a negative demeanor. This kind of service is unacceptable. I strongly urge you to improve the professionalism and friendliness of your hospital's nursing staff.

I came 2am to just buy nose drop for my kid and they keep me waiting for almost 1 hour just to get nose drops from the pharmacy !!! Seriously 1 hour just for that !!

Went for endoscopy procedure. Dr Mandeep Singh was very attentive, punctual, and professional. The procudure was set at 7 am, I was there by 6.15 am, everything was on time, got discharged at around 12 pm.

Been here multiple times and admitted twice. The service is good and has improved a lot. The doctors and nurses are friendly and attentive. Quite a long waiting time to get transferred from emergency to the ward, but it can’t be helped. My experience in the ward was okay. I felt comfortable throughout my stay. You get to choose next day menu and the food was good. Thank you for the great hospitality!

Clean and adequate service. Depends on which doctor you will need to be consulting. Since it is a private hospital, I do recommend you treat them with a more authoritative tone as they might push you down if you seem easy to push around. Overall good

1st time coming here, i heard they call some old lady (grandma) Master.. i was like wow she must be someone special.. then when my turn come they call Master as well.. i feel like Jedi..

*HOSPITAL BAD A SERVICES VERY BAD* The hospital is very bad in terms of management, they have very bad administrative staff, and it is very expensive compared to the services provided. I do not recommend reviewing it at all... In fact, their services are very very bad

Big hospital, inside was so clean, the doctors and nurses were professional. Excellent services.

Bad service

(Translated by Google) Foreign guards are troublesome. Dahlah not understand Bahasa Melayu and English. Share how to treat customers (Original) Pengawal warga asing menyusahkan. Dahlah tak faham Bahasa melayu Dan inggeris. Bagilah latihan Cara layan pelanggan

Every time I visit this hospital, I get medical diagnosis and treatment through an interpreter named Grace. She is a very professional woman and fluent in English and Chinese, including Korean. What surprised me is that she is very human regardless of her career. First of all, she is always too busy to eat on time, but she always smiles and works as hard as a worker. Of course, I respect her. When you visit this hospital, it is recommended to meet with Grace interpreter.

Disappointed with such poor service from well known hospital. Discharge start from 3pm to10pm for self paying patient. Nurse forgotten to remove needles from mom. Clothes missing and need constant follow up. No assistance to support mom to wheelchair, I was left to manage it with another patient's maid.

(Translated by Google) Thank you very much to the translator Aaliyah for helping me so much. The attitude and service are very good👍 (Original) 非常感谢翻译员阿丽雅帮了我那么多 态度服务非常好👍

Polite staffs who smile all the time. They make my experience here wonderful!

It would be best to have someone sanitize frequently all the tables, chairs and pens since they are being shared with thousands ppl a day. Otherwise well done thank you. I thought vaccines should be extracted from the bottle in front of us? It was already in the syringe when i stepped in….

Called many times to reschedule a Covid vaccination appointment and they never picked up. If everything goes well with the vaccination, they press people to give them a good review, but when you need them to pick up the phone to reschedule, there's no responde whatsoever.

The staffs are friendly, but I still rate this low because the waiting time and service is way too slow. First, it’s so hard to get appointment booking, then they said can walk in to emergency centre with higher price. I went there and had to wait more than 1 hour 30 minutes just to get the PCR test. I thought if it’s private hospital, it should be better but seems private clinics provided better service compared here. Not recommended to do your Covid test here if you’re not tight to particular hospital unlike me.

Caring, hospitable hospital staff with fantastic service. The health screening was all on one floor, very convenient& quick. Directed at every step, minimal waiting time, clean facilities & very friendly staff… Even have a wonderfully stocked refreshment area 😊

Fadli Naharuddin Level 4 covid vaccine front desk . I came fr Pahang to get Mysejahtera updates due to no network - flood. . He was so helpful, efficient, friendly , proactive with smile. Thank you very much for a such an exemplary staff . You made my day . Rinah .

Called to make appointment but was told it's ok to walk in. When arrived at 11:20am, was told to wait for 15min to see the doctor...waited for ~45 mins and was told by reception the next patient will be us. Then waited for more than 1 hour before the reception told that please come back at 2:30pm....we cancelled the registration and didn't manage to do anything there apart from paying for the carpark. Went to another hospital as we can't really trust the time given by the reception and my wife was in pain...

If you have AIA, do not choose this hospital at all! Their service is terrible. Only their customer service (the ones you contact via email) and admission staff are polite. The rest, mainly the nurses are MOSTLY rude and have attitude. They are not familiar with AIA process and will admit they don’t know and will ask you to check with their insurance/finance department or call AIA. If you ask some questions, they just want to brush things off quickly and they never smile as well. Overall just negative vibe the minute I entered the hospital looking at how their staff talk to other people as well. I was supposed to get admitted but because of the back and forth on AIA process that they were not familiar with and then one of their MRI machine was broken as well! Im so glad I cancelled and changed to Prince Court where everything there was smooth sailing and ALL the staff were not only professional but they were friendly and emphatic. Seriously I will not recommend this hospital to anyone I know. I also found out few of my colleagues had the same terrible experience with this hospital. This hospital seriously need to improve their service and need to educate their nurses to have good interpersonal skills and EQ. If you read other reviews, Im not the only one who feels this way. Truly disappointed

I would like to express my warm experience toward Gleneagles exp at front desk. Service tender to me and my family extremely good and they guide me wherever can and make me more comfort. I highly appreciated it. Even at front line if the service they tender is at high level what else for sure the entire journey towards receiving the service will be in no doubtful and at end I get the service as I predicted. Thumbs up for the extraordinary service offered by all. Definitely will come back here in case need further examination and/or medication. Looking for your kind continuous good hospitality in near future.

As the private specialized hospital the nurses and doctors provided a very professional and delightful experience. Thumbs up to the support team as well I was getting pleasant assistance throughout my session there. Definitely will return again

I came in to HSC a few month before for thyphoid vaccine for work purpose. The nurse injected with no pain and very gentle. They very busy but still able to educate on the post vaccination symptoms. Nurse Malina very good at mentoring the junior nurse for the work process.

Professional & warm experiences by Malina. Brief explaination on COVID antibody blood test & my requirement for my med check up at Health screening. Very smooth day & great guidance on customize the blood test. Keep it up!

Valet don't act too much eh. You're the front face of the hospital but your attitude is very outgoing. You also work and get paid by taking someone's train. I am unprofessional because YOU ARE! Bad service.

As usual went to do yearly check up last week. Noted many new Drs nowadays. As Pantai has taken over, some old reputable Specialists are still residents Drs.This place is good for cardio, paediatrics and nephrologist. The ways these old batch of Drs treat patients are superb. I hope replacement Drs in sooner future are as good as the existing.

Please write the prices for your services🙏

Our 2nd times here. Good service & very convenient & experienced Dr & staff

Went for Health Screening service. It is a very nice experience. Report is very much in detail as compare to other centres. Dr Shamani provided a great explanation. Met Dr Teoh, who is nice to provide good suggestions at the same time. It will be great to have online review in the future, so that we could save the time to revisit the hospital for report. Overall, it’s a 5 star service. Thanks

Absolutely hopeless in the emergency ward. The girl at the front desk is completely stupid and useless. Went there for 3 visits due to a bike accident and everyday she would say she can’t find me on the system and I’d have to go through the whole process again until the doctor would see me at the desk and remember me and ask me to come in. Then each visit waited between 30 mins to an hour to be given the bill to pay by the same girl... literally no one in the ward as everyone is staying away and even the doctor says it is the quietest he has ever seen it. That girl needs to be fired as the doctor and nurses were great but the first person you see and the last person you see the girl at the front desk makes it all a terrible experience.

Top notch service from Dr. Cheong Fook Meng and his staffs. They were extremely friendly, attending to me with great hospitality which is pretty rare especially in the medical centers. I had brought my 4 year old for consultation and I barely waited for 5 mins before I was called in to see the Doctor. He was very detailed in his explanations and I am now confident that my son is in good hands. Dr Cheong Fook Meng and his staffs are definitely a game changer given my atrocious experience with my niece last year in the ER.

5 star for Dr Palani-hand surgeon. Great Dr!

Actually 0 stars. As an American foreigner staying in Malaysia I can say one thing for certain. Never, ever go to a private hospital. Went to Klinik Idzham Sdn. Bhd. on Sunday morning in Setiawangsa for a mild stomach infection in the hopes of getting antibiotics. Doctor declined because of 'tachycardia'. Instead recommended Gleneagles. Paid RM36 for a consultation and reference. Go to Gleneagles Sunday afternoon, hand them my letter, explain my problem. 2.5 hours later after an IV drip, a blood and urine test, they confirm it and give the appropriate antibiotics and painkillers. Total cost: RM885. After a week, I finished my oral antibiotic treatment. 2 days after finishing antibiotics my symptoms are back. So I'm out RM900 and still sick. Unbelievable.

Worst experience ever. Pay Gleneagles price but get Glenchicken services and no solutions provided.

Excellent service every time I have been to this hospital. I regularly go for my health screening and have also sent family members. Whether it is the cardiologists, the dentists or the doctors in the ER I find them excellent. The doctors, the nurses and the admin staff are also very kind and helpful. I definitely recommend this hospital.

Doctors& nurses here communicate clearly, simple, & give people what they need, only when they need it.

Service is extremely good and fast! All my treatments and appointments were dealt with quick and with ease. Although you may need to pester them a few more times before they get to your turn. Great atmosphere and good restaurants and facilities! Overall 5/5 for cleanliness included.

Came here for a medical checkup for offshore. Customer service was tip top. Building, facilities are shining clean. Enjoyed the cozy lounge sofas.

Do not go here...... government hospitals have way better management than this expensive private hospital. JUST DONT GO.

Good doctors and staffs

The hospital is nice and clean and the doctors are great. But the nurses at the labour ward are not experienced. I had a bad delivery experience with my second baby at Gleneagles and would not recommend it for many reasons.

Bad experience no second time

Very good service private hospital. It all depends on which specialist you're visiting. And also very subjective to every individual's cases and the procedure going through. Some may experience bad but most patients did experienced good service. The hospital's environment is very clean, tidy and deserves 5 star (Just like a hotel). I had been warded there couple of times, but different issues. My Gynecologist Dr. Alex is a very experienced and patience doctor. After an examination, he will explain all clearly, good or bad results all transparently. Thou he may suggest his decision, but if should you doesn't want it the suggested solution, he doesn't force patients or get agitated like some other doctors that are very arrogant and wants their patients to follow exactly. And another doctor my Dermatologist is also a very good doctor. Once, I'd a cyst grew on my back, it was huge and dangerous coz was very near to my spinal cord. I had a surgery to removed it. From the moment I visited my Dermatologist, instantly on that day he arranged a surgery session in the afternoon to remove it away coz it was already bad as infected. And they assigned a front desk staff to help me registering and within 20 minutes I was assigned to my room. I was given a single / private room myself coz my insurance's level was entitled to that level. The room was very pleasant, clean, cozy and lots of privacy and amenities. The bathroom was also very clean. After assigned to my room, the nurses was very helpful to helped me changing to the hospital's robe, coz my arm couldn't be lifted up. And after changed, they wheeled me down with the hospital's bed to the surgery theatre. Thou I was quite freaked out, but the nurses and the anaesthetist are very experienced in calming nervous patients. They also asked and checked with me that do I have any sensitivities to any medications, or currently taking any medications to avoid any accidental of medicines conflicts. They also took a sample of my blood for testing out what blood types I'm having and any other genetics issues. While doing this, the Dermatologist was preparing his surgical equipments. After all the procedures are done, they are gently to lifted me up to the surgery table. It was fast, the anaesthetics just blackout me. I didn't know how long the whole surgery took, but when I slightly woke up due to the pain after the surgery, I was still laying on a hospital bed near to the surgery theater. They didn't straight away wheel me back to room for further observations. I was so weak and barely have the strength to shout out, but the nurse noticed I was trying to called out. She attended to me instantly, I'd tried my very best to say or more of mumbling I felt extremely pain and asking for more pain killers and water coz I was thirsty. In very faint, I did heard she talked to the Dermatologist and told him my woke up condition. Next I felt they injected me with pain killer, and fed me some water. Within a few minutes after the pain killer was injected, I felt the pain subsided and I blackout again. Perhaps I was still laying there a little while more for further observation, but after the next woke up, I was in my room, my parents was resting near the couch and watching television. All necessaries are prepared, I was given several layers of blankets (that's why I didn't felt cold) and socks on my both feets, and they layed me in a side position so it didn't affected my wound. Also stuffed me around with several units of pillows for supports. It felt a great sense of secure and comfort when my first woke up. But I blackout again because of the anaesthetic until the next day afternoon, I was fully awaken. Then shortly my Dermatologist came to followup on my conditions, checking my blood pressure, making sure I hear him and sees clearly coz sometimes the anaesthetic could caused further hearings and sightings disabled, blood pressure low and even to fittz. In total I was warded for 5 days before discharged. The level my room I'm staying have a private computer room, it's free to use to log online.

Good service.

extremely rude receptionist and exorbitant bill!

????

(Translated by Google) Excellent hospital and high services They have the possibility to book a translator Their prices are a little high but suitable for the quality of work (Original) مستشفى ممتاز و خدماته عالية يوجد عندهم إمكانية حجز المترجم أسعارهم مرتفعه قليلاً و لكن مناسبة لجودة العمل

My family and I always get the best services from GE KL where Head of Patient Services, Ms Judie Teh, is always ready and willing to help us. We always feel very comfortable and well served. It’s like going home. 👍

The hospital was very good and clean...The facilities were at its best especially the staff there. My mother had a surgery there last month and there was someone name Ms.Tomoko who was helping her during those two weeks in the hospital. Even she was a translater, she add her extra time to provide my mother the needs and wants at the hospital. It was the best hospital she had ever gone to she said when she encountered that kind of person working at the hospital

Just have a drink at gleneagles kl.. Cake so yummy

Great hospital, great staff, fantastic care. My sister had a major surgery a couple of years ago, the services were above and beyond. We felt safe and welcomed. They took care of all the details and my sister felt great, which expedite her recovery. Thank you everyone for everything you do everyday. Especial thanks to staff Laila for her help and care.

I went to the A&E department yesterday. The registration personnel was very polite. She was doing some paper work which later, I noticed were for a few patients that she attended earlier. What pleased me so much was that she was polite and she updated me every 30 seconds or so that she will attend to me very soon. I hope it will be like this every time. Thank you Ms, for treating me so kindly.

Credit to their Customer Care Department. Within 2 rangs my call was answered.Very knowledgeable and informative. Experienced staff, great facilities. It's better to take Grab or taxi only if you are paying a visit, parking space is a big constraint parking however there is additional parking bay at block B.

I was at A&E this morning. The triage team was excellent and the onward treatment by the Dr at A&E was good. Due consideration was taken of my condition at this time, in a sense that conservative treatment were discussed for way forward instead of immediately recommend to see specialist or prescribing medication. Gives me an assurance that it is serious, needs to be monitored but let's check over a period of 3 days, then make a more specific decision. Thank you Gleneagles.

The hospital very clean and organised, Special thanks for secretary Laila ❤️ She is very kind and helpful 💐

Pada 10/3 anak saya pergi ke klinik utk buat Ecg dn Eco dn selesai pada hari yg sama. Charge rm616.90 resit number R210304567 dated 11.15 am. Result sepatut dihantar pd Klinik Dato’ Dr Faridah on the same day or next day seperti mana dijanjikan but today my son ada appointment dgn Dato’Dr Faridah dn dimaklumkan result eco dn ecg pihak klinik tidak terima. So my son pergi ke klinik eco dn ecg dn diberi result kepunyaan patient lain. Dan lebih mengecewakan result ecg hilang dr simpanan pihak klinik. Agak mengecewakan sebab Glenegales Hospital adalah one of the best private hospital in KL. Hopefully pihak Hospital boleh siasat perkara ini. Regard Norliya bt Zakaria

Great service by the staff, nurses and doctor. Thank you.

Very good

Having a good experience so far during my medical check up last year. Also, there's food provided while waiting at HSC, We'll at least a snack to filled empty stomach.

عن تجربه شخصيه مستشفي أكثر من رائع دكاتره قمه في التواضع ممرضات متعاونات وأسلوب جميل مترجمه أكثر من رائعه .متي ما طلبتها تجدها حاضره ومتعاونه عمال النظافه أيضا لا أنساهم فهم أساس كل شي جميل ونظيف في المستشفي....باختصار مستشفي ممتاز👌

Very pleasant place for seek a treatment

okay

شكرا جزيل للطاقم المسؤول على المستشفى من مسؤولين واطباء ومترجمين من افضل المستشفيات في ماليزيا من حيث التعامل مع المرجعين والنظافة تحياتي للجميع

I hate going hospitals but your friendly staff made sure that my hospitalization very pleasant. Thank you to all Gleneagles staff.

Gleneagles Hospital RMO at emergency clinic is very imformative and quite fast.. i like the setting of clasification of room examination In serving Patients . Good Job and welldone...

اشكرك مستشفى Gleneages اشكرك دكتور القلب الرائع اشكرك استاذة / سميرة - مترجمة هاؤلا هم فخر الخدمات الطبية المميزة في ماليزيا انصح الجميع بالتعامل مع الاستاذة سميرة التي تعمل مترجمة و تساعدك في حجز المواعيد على الرقم / 00601139226773

افضل مستشفى في كوالالمبور اتابع في عيادة القلب انتهت معاناتي مع الضغط المرتفع مع هذه المستشفى و كان كل الفضل لله ثم للمترجمة سمير و التي بدورها استطاعت ايصال مشكلتي الصحية للدكتور بكل وضوح مماسهل علاجها رقم المترجمة سمير للتواصل معها و للحجز هو +601139226773

Prestige Internationalさんの薦めで、婦人科のDr.Teresaに診て頂きましたが、ゆっくり時間を割いて下さり丁寧で信頼できました。 日本語通訳の菅原さんも、とても親切で的確だったので安心して診療が受けられました。 お陰様で他に心配していたことも解決できました。

Pertama kali masuk ke Malaysia untuk tujuan medis... recomend banget RS Gleneagles Kuala Lumpur...selain dokter nya yg ahli dan berpengalaman... jikalau kita kekurangan dana... kita bisa mengajukan peringanan biaya ke Marketing Department... dan disini kita jg dilayanin dengan ramah ..... TERIMA KASIH kepada Dr. LIM MIIN KANG dan seluruh staff serta tenaga medis yg sudah membantu kita selama pengobatan disana ....🙏🙏🙏

妊娠出産でお世話になりました。病室もキレイで快適です。

Aircon of ward was having problem and it's super chill. Patient next kin voiced up to ward nurse n was told to wait for Facilities crew to fix. Waited for many hours but no acction taken. Patient request to change room since the staff nurse already aware and acknowledged the aircon was not functioning normal, but was told that March-07-2021 all rooms are full, cannot change to other vacant room, no vacant room. What?! Is that real??? GMC all rooms fully occupied on March 07 2021???? Can GMC 6th floor ward staffs hv little work ethics to feel the pain of your inpatient?

(Translated by Google) Thank you very much Glen Eagle Hospital, frankness is one of the most prestigious hospitals in Malaysia. The doctors are specialized and the staff are distinguished and the dealings are very sophisticated. Greetings to you and good luck🌹 (Original) شكرا جزيلا مستشفي قلين ايجل، الصراحه من ارقي المستشفيات في ماليزيا، الدكاتره متخصصه وطاقم العمل متميزه والتعامل راقي جدا، تحياتي لكم وبالتوفيق🌹

Give 5 Star for Ms Balginder for a very gud service & she managed to handle the issue so smoothly. Give 5 Star for Yatie (Ambassador) always give a good advice to me. Espc advise on Specialist Dr. Very happy wt her recommendation. She is so knowledgeable & nice lady.

Had some billing issues with them but the front desk officer by the name of Thulasi handled the situation very well. Gleneagle must be grateful to employ someone like her or else they will be facing an upset customer on daily basis coz their billing system is quite bad. The 5 stars are not for Gleneagle.. But for the front desk staff...

Always provide seamless service experience! Keep it up!

(Translated by Google) Thanks to the interpreter Aaliyah, for helping me and my wife seek medical treatment, the hospital service is very good (Original) 感谢翻译员阿丽雅，帮我和我太太就医，医院服务很好

Many thanks to the Eye Centre team, especially Dr Wong Hon Seng and nurse Ms Lim Bee Hwa for being patient with my 2 kids. Dilating a small kid’s eye was no joke and kid was screaming her lungs out! Thanks again for being so understanding!

Good and quality services

👍🏻👍🏻👍🏻

Good servis and good staff

(Translated by Google) I am very grateful to the Japanese interpreter for always kindly responding to reservations and medical examination support. If you have any questions, please explain in detail. (Original) 日本語通訳により予約、診察のサポートなどいつも親切に対応して頂きとても感謝しています。 質問すると詳しく説明して下さいます。

Seek for a medical opinion, specialist is good but not the staffs at the counter and nurses. Tone used to speak to your patient need to be revised. I suggest the management to allow this frontliners (counter staffs) to undergo proper training in customer service so that it doesnt tarnishes your pretegious hosp reputation

Everything was great until I wanted to make payment. It took me so long to pay and I was so hungry already since it was past my lunch time. The nurse kept saying system slow and apologizing. That is not good. So am not giving 5 stars for this today.

(Translated by Google) Very satisfy (Original) Sangat memuaskan

Very much dedicated staff and doctors

very good service

A clean hospital.

I came here for TB Screening and Medical Checkup Service. The staffs here are very friendly and communicative. Only take within 1-3 hours processing but you have to arrive morning or afternoon especially if you come during July and August because there will be other overseas students came here too

Processing speed very slow.. I been here 3rd time for pick up medicine (ready at counter) It's spent almost 2 hours just for waiting a authorized letter, there are 2 patients at here only, but 5 workers at counter. unacceptable services.

Great service at the Health Screening area when I came to do my UK visa mandatory tuberculosis test. Everybody was extremely kind and chirpy, and made me feel comfortable and safe. Service was prompt, and all staff (doctors, nurses, etc.) were warm and friendly.

fast and professional. And compliance with COVID-19 SOP. Thanks

Worst level of customer satisfaction/service between clinic and admissions. Had to come three times in order to just admit ourselves for a minor operation. Two times was for nothing. Clinics didn’t communicate clearly to admissions so by the time we came (twice) as instructed by the clinics, admin can’t and won’t do anything since they don’t get the paperworks ready. Imagine the level of work they are doing?? Would suggest PCMC lah if you have the opportunity.

Service very good. Stuff very halpfull.and invironment was peacefull.

i really like this hospital it’s clean 👍🏻 I got my vaccine here today

Very good and the best services, I had 1 doses of Covid Vaccine there. Thanks Malaysian Govt and Hospital with all the best procedures ever and also really thank to doctors and nurses for your kind.

Nurses all are friendly we all are well taken Care of. Discharge today. Hope the bill is not too much. Thanks Doctors Lee Miin Kang LWS and DR Chan. Thanks CeO , Saleha, for the help Read About their vision mission statement and well execute.

Today I visited Gleneagles hospital for covid vaccination along with my family.The appointment was on time and professionally dealt with.Special thanks to Tomoko who was very welcoming and helpful. We have received a fantastic service from her side.She was guiding us at every step and made the process easy for us.Thank you Tomoko and Gleneagles for the great service !!!

Overall is Good perfect, Cik fauziah stress test and Dr Mary is great and helpful.Test for all is wonderful, highly appreciated.

My first experience to have vaccination. Was afraid and nervous when being assigned to hospital where those I know were being assigned to other places like conventional centers, stadium, university etc. After all, I feel that the experience I had was so comfortable. The nurses and doctors are so kind and helpful. They provided adequate information and advices before jab so that everyone was feeling calm and relax.

Really smooth operations under COVID conditions. Staff work hard to make you feel well taken care of and are very friendly. The place is well kept and I just found out they do in room hair treatment upon request!

All staff are very helpful. Very good service👍👍👍

My Mom admitted in hospital 11 Oct, Discharged 15 Oct 2021. I paid the fee by myself. the deposit I paid was RM10k, and the refund was RM 3K when discharged. when I swipe my card in discharge counter they only gave me inpatient itemized summary INVOICE, and I didn't realize that the Invoice can't be used for insurance claiming purpose. on 23 Oct, I went to hospital to request an Original refund/itemized receipt. When I met the senior staff Ms.Jaya, she said the original refund advice receipt only for the hospital, so she intended to give me duplicate receipt but I rejected. Ms. Jaya said she will call me back, because she needs to check with finance department. Then, I was waiting for her to call me until now ( 30 Oct) she has yet to call me back. I am wondering why Gleneagles insists to hold customer original receipt?

Staff customer service is good but my information is missing in the new system, too a while to re-register. I noticed overall registration took longer for other customers as well.

Very good service at health screening centre. Nurse very good blood taking sn malina. No pain

I'm really impressed with the medical check-out as compared to my previous one done a about a year ago. The entire process was really smooth without much delay with the efforts of the medical staff. Please keep it up and if possible improve it further. Well done GKL.

Both Doctor Ashwin and all nurses were professional and kind to explain the procedure and guide to respective labs during health screening. Shout out to Ms. Kiran as well for coordinating for a smooth & efficient sequence.

I think Gleneagles KL needs to hire more staff to work at front desk. Pity all the current girls there, they work non-stop all day long. I observed them when I was there for 3 hours. Many customers waiting but the Mgmt only have one girl there to manage admissions and insurance . Should quickly assign more staff if Manager sees long queue.

Excellent customer service. The service is surprisingly fast.

Great service, polite and helpful staff. Maybe can add fruit for light refreshment.

Service tiptop. Very fast and nice staff. 10 star

very many people in weekend. Very expensive in health screening. All the equipment is clean and services is good. Fully follow SOP.

Block B Fifth floor's Health Screening staffs are the best! I need an Xray for Visa Application, they know I am in hurry and immediately get it done for me. They're really professional and the staffs are very soft spoken :)

Health Screening Centre - The staff is good and friendly. The registration over the counter took a while. The other stations also need to wait for around 20 to 30 minutes. Maybe it is the peak season during Nov to Dec.

Health screening Centre provide good, friendly and sweet smiles service, thanks to all the staff. Dr. Wong very nice, patient and friendly too, love u all❤️❤️❤️❤️❤️

Below page was using one of your Dr's name Dr Zuraidah Ibrahim for promoting Korean Anti Serum product..Can you kindly check is it correct or scam page. Tq

For me, the hospital is good, new wing in block B. But less information about where to go fot register once you there because they have block A & B. Service too slow, not even match the price we pay. I would say Pantai is more efficient staff than gleneagles. I'm sooo tired of waiting and waiting. Not so crowded that time but i don't know why take it so long. But here so many eatry cafe like starbuck, dome, o'brein, familt mart and many more. The doctor ok, staff, nurse all friendly but for me they only fail for this hoapital is TIME management. Pls don't le patient waiting so long ok

First health screening experience is good and the people working here are all friendly and helpful. Just may need some time to wait for the whole process. Overall very satisfied and happy 😊

Personal opinion from observations that all the staff are professional before or after pandemic era. There are some good doctors personally experience from gynaecologist and paediatric as delivered twice at this hospital. Definitely there are some medical staffs or doctors that need improvement on explanation or understanding when come to communications. There are definitely some bad experience but overall it is a good hospital for further check-up.

Ward 3A has the best attending nurses and doctors available in Malaysia. They are so caring and loving even at 4+am at night. Thank you so much! No words can express my gratitute! 🥰

If you don't accept booking appointments through your website then please remove this option. Also please teach your staff how to communicate with patients professionally. I called today to book an appointment with Dr. Jean Woo Lee See and whoever answered me doesn't have a clue on what professional communication means.

Great hospital to do your regular health/wellness check-ups. Easy booking service (online). Efficient and organised staff and processes. Prices are very reasonable too.

Worst experience ever! First time going in private, and my expectations flop! Wait for more than 6 hours to get a room. The nurse, Finaz, that attends me didn't really know the amount of medicine to give until her colleague corrected her. I have been trying to get my medical bills since last week, but they keep connecting me to the wrong department. I am still trying to get my bills for claim issuance from my company. I have emailed, but they say it took 3 to 4 days. So frustrating for a private hospital. TT

I recently brought my 6 month old baby to emergency department in middle of the night due to vomiting and i was really worried about my baby condition. The consultation given by Dr Zarina at emergency very excellent. She teach me how to monitor my baby condition. Im really grateful attend by her with really profesional and excellent consultation. Highly recommend for attending Dr Zarina and emergency department.

I recently had an emergency admission to this hospital and was under Dr Yunus Gul for surgery, the care was exceptional, particularly from Dr. Gul. It was a scary experience in an unfamiliar country but Dr. Gul put my mind at ease with his kindness, care and exceptional medical attention. The hospital staff and premises in general were 5*. Highly recommend both Dr Gul and this hospital.

thanks for the excellent services provided during my admission to Ward 3B. Really appreciate the care and attention given despite being very busy. not just nursing but F&B and housekeeping too.

Good after service. I encountered some dissatisfaction during my mother's time in the hospital. However, I am glad that a patients relation staff responded to my feedback through a call and willing to hear all my complaints on the issue.

Received SMS from hospital 3rd Aug 2023, claiming that i need to pay RM 70.40 for the medication that I took in 21th July 2020, was not covered by then company's insurance. Throughout these 3 years the hospital nor insurance provider told me on this. how absurd.!

Hospital good, Doctor great, all medical equipment great, the ward is great, security is good, all facility is great. Me and my wife is foreign country patient. (We are not Malay) The one and only that make me feel disappointed, the customer service in the lobby. I'm asking about a wheelchair for outpatient after surgery at this hospital, and hospitals cannot provide it for free or on rent due to limit of their wheelchair. I really can understand this situation, and I'm asking for any third party recommendations that can renting a wheelchair, and the answer of the CS are they don't have any idea for that. I'm asking again for the solution for this issue due to my wife condition after the surgery, and their answer is they don't have any solution for this... 😓😓😓 This big hospital with many years experience but don't have any solution only for rent a wheelchair, I think it's doesn't make sense 😓😓😓 Gleneagles please give more training to your customer service, so they can be problem solver for the customer.

Recommended doctor, but their administration is a big problem. I had an X-ray, and the nurse from the X-ray department asked me to return in 1 hour. After doing so, the nurse upstairs informed me that the doctor had already left for an operation and suggested I come back the next day. This could have been problematic if my flight was the following day. Additionally, I spent 1.5 hours just to complete the payment and obtain the medicine. Despite the efficient doctors, the administrative experience was really disappointing and need a huge improvement as a private hospital

My regular and preferred Hospital for Health Screening visit. Very happy with Health Screening Department service and staff. My personal thanks to Dr. Taran Kaur for her best ability in explaining the best practice for overall health care and fitness. Good corporate rate price for health screening packages. Thank you.

Was there for my annual Health Screening. The HS staff has been very efficient in conducting all the test. The customer service is very efficient and friendly. Good job HS team.

Health screening department was absolutely helpful. The doctor took all the efforts in explaining the results. The process was really fast and smooth. Highly recommend for first timers & repeated checkups.

Terrible experience. I warned you all, some doctors and staffs here are terrible people. I went for admission at the endoscopy ward at 9:45 am and got warded at around 10:15. The worst part is that I waited 5 HOURS! For a endoscopy/colonoscopy. Then on 2:00 pm, when my name is mentioned and I'm send to the endoscopy room, I had to wait another hour. After waking up at 6 pm, I had intense dizziness and asked the nurse/staff If I can have a Panadol to help with my dizziness, they said no and say "I need to take time". I then did this multiple times and asked for help but they did the same thing. The doctor himself didn't say next appointment when or nothing, just say my colon is this and that when I'm in that extreme state. Around nearly 7pm, I had to go home still feeling dizzy and they told me "The endoscopy ward is closing". What kind of service is this? I've been to other multiple hospitals in Malaysia but it wasn't this bad, not to mention, expensive as hell. So much for a 4 star Hospital. To me, this was the worst hospital experience yet. Remind me to never be warded here. I rather go and wait for a longer wait time at Kpj ampang puteri and hospital Pantai. Man I'm so pissed off at this hospital. Now I'm at home feeling a bit better after taking a Panadol and resting.

I came for health screening today and very glad all the process done by 10:30am++. I am very impressed there are coordinator to help the process flows and they made me feel very comfortable. This is totally different from what others said it took long time. I think the hospital has improved a lot.

SLOW SERVICE Esp. Discharged Dept.

Gleneagles Hospital is the best I have encountered since being in Malaisya❤️, the staff service is friendly, what's more, the doctors are treated well🥰

I am being cared for by the pediatrician (Dr. Patrick). He is a calm and pleasant doctor who is thorough every time he examines me. Additionally, a Japanese interpreter (Mr. Hiroko) is always on duty, and he accompanies you every time, so you can feel at ease during your visit. They readily respond to sudden calls, and even when my child was hospitalized, they provided various support. He is a friendly and very kind person. It's thanks to Gleneagles that I can live safely overseas. thank you.