5/5 Clinic M. 6 months ago on Google • 1 review
Hello,
I
am
a
staff
that
was
working
in
this
clinic
at
the
time
this
incident
happened.
Let
me
clarify
about
the
situation
above...
Around
2:40pm
on
Thursday,
we
had
a
patient
who
came
to
the
clinic
with
her
friend.
At
the
registration
counter,
the
patient's
friend
asked
if
the
doctor
was
here
and
one
of
our
staff
said
yes
but
that
she
needed
to
wait
awhile
without
stating
specific
time.
Then,
the
patient
went
to
the
toilet
and
her
friend
sat
down.
Once
she
came
from
toilet,
the
staff
asked
if
she
wanted
to
see
the
doctor,
but
instead,
the
patient's
friend
answered
and
said
yes.
The
staff
asked
the
patient
to
register
first
and
asked
for
her
ic.
She
gave
her
ic
along
with
her
company
panel
card
and
the
staff
asked
what
symptoms
she
was
having.
Before
the
patient
was
able
to
answer,
her
friend
answered
while
sitting
at
the
waiting
area.
Not
only
that,
but
whatever
the
staff
asked
was
also
answered
by
the
friend.
The
staff
asked
the
patient
if
it
was
her
or
her
friend
who
wanted
to
see
the
doctor.
The
patient
said
that
she
wanted
to
see
the
doctor
and
the
staff
told
her
if
she
was
the
patient,
she
should
answer
questions
and
it
would
be
more
easy
if
she
told
what
symptoms
she
had.
During
the
conversation,
the
doctor
had
arrived
to
the
clinic.
Our
staff
didn't
say
the
doctor
went
for
dinner
or
that
she
had
to
wait
30
minutes,
we
don't
keep
our
patients
waiting
that
long
and
we
also
won't
tell
panel
patients
to
go
to
the
opposite
clinic
because
they
are
panelled
to
us.
We
really
hope
we
can
clear
the
confusion
here.
Thank
you.