Bad experience at Poh Kong pavilion outlet. Bought a pair of diamond earrings and bangle years ago at Poh Kong. On 8/1/20 went to pavilion outlet asked for cleaning my diamonds! Was told by one of the lady SA cleaning charges is RM50. I was surprise that during my purchase , SA told me , customer can comeback anytime for cleaning. No charges! On the spot I asked this SA( pavilion outlet) why should pay for RM50 ? She told me , today I came in without purchase anything. She can’t just do free service for me! 1.RM50 charges is not an issue, why should other SA promise that , that’s a lifetime free service for cleaning ? 2.Means customer COMPULSORY purchase something in order to get a free cleaning ? 3.Other local competitors like Degem , Wah Chan, Habib. All are providing diamonds cleaning FREE service to customers regardless client just walk in without purchase anything! 4.Calculative and poor customer service.

Missing drop gold necklace in shop don't want return cost $800 ,the shop manager person serving

Came with wife a month ago, both chinese ladies serving was rude like hell along with the chinese tall guy. Would honestly like to slap them for treating their customers that way. Disgusting trash service. Zero value if shop boss/owner can't even employ the right people. 🙄🙄🙄🙄 Deserving to get fired. 🤮🤮🤮🤮

Many choices of jade they were beautiful. Love and enjoyed my experience with the branch manager. He is very patience and his product knowledge is very good. He able to shared any kind of jewellery information with us. He is very professional and friendly. If you need any jewellery assistance please look for Mr. Aeron Wang. If I'm getting another piece of jade/jewellery.. Definitely going back to this branch.

(Translated by Google) Remind all travelers to take care of their belongings, because missing valuables in the store will not only be returned, but also need to be angry. The big fat clerk in the store should be extra careful. (Original) 提醒各位旅客朋友小心财物，因为在店里遗漏贵重物品，不仅不会归还，还需受够气，店内的一大胖子店员请格外小心

They do have pretty designs. But, avoid if possible. The upah is too expensive compared to other gold jewellery shop. Still I bought one because of the spider.

(Translated by Google) Terrible service by a short hair lady. (Original) Terrible service by a short hair lady. 狗眼看人低👎👎

Able to find the design I like but was served by a Chinese girl Loh which I feel not so friendly.

The staff very friendly, they welcomed customer like their friends and quite funny but it's make people feel comfort and has seen they approach customer very professional and nice.

New design to die for & affordable price. And yes ready stock with modern design for teenager like me!.

This is very nice shop. unique collections. Very friendly people and nice behaviour.come into shop you will get your desire products.

Very bad service. Written shop in website that it closes at 10pm. But went there at 9.30pm already closed.. Should update the website that the closing time is 9.30pm instead of 10. 00pm!!!.

Very bad experience at this branch and the worst sales person name NIKI. Can't believe in Poh Kong have such low quality of services and team. Truly disappointed ...

I didn’t feel welcomed when I visited the store. The staff was quite brash and rude.

Staff very friendly n helpful.recommend !!

Beautiful place, nice staff and many choice of gold

Nice shop,always give special price and discount

I like to see and survey. Mostly more choice at poh kong. Like most their pattern

Great poh kong gallery!!! Will come around again next time

very nice place good product worth to buy