UNIQLO Sunway Velocity image

UNIQLO Sunway Velocity

Clothing store Clothing manufacture

Clothing retailer producing a collection of casualwear & accessories for men, women & children. People often mention staff, rude, customer, Uniqlo,


Address

Lot 1-01&1-02, Level 1, Sunway Velocity, 80, Jln Cheras, Maluri, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Website

map.uniqlo.com

Contact

+60 3-2732 1912

Rating on Google Maps

3.90 (77 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 10 pm
  • Tuesday: 10 am to 10 pm
  • Wednesday: 10 am to 10 pm
  • Thursday: 10 am to 10 pm
  • Friday: 10 am to 10 pm
  • Saturday: 10 am to 10 pm
  • Sunday: 10 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: staff (13) rude (8) customer (7) Uniqlo (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jampson 1 year ago on Google • 12 reviews
    Your staff named Hani is extremely rude to customer. I understand it can be stressful having to work during PH, but here’s the situation: she asked whether or not I want plastic bag, initially I said no but later realized I didn’t bring plastic bag, so I asked for one politely. I didn’t expect her to rant at me rudely “kenapa tadi tanya kata tak nak?” Hey I didn’t come here to take your attitude. If your staff Hani can’t handle stress well then get her fired. Terrible experience.
    2 people found this review helpful 👍

  • 5/5 メイアMeia 3 years ago on Google
    Finally got my favourite uniqlo rucksack!! Thank you for the great value sale and friendly good service there.
    2 people found this review helpful 👍

  • 1/5 Zen C. 1 year ago on Google • 9 reviews
    Was a frequent buyer from this outlet since the opening. But today visit was rather disappointing as one of your underperforming staff (male chinese with glasses, cashier, 7pm) was ordering us rudely to navigate uniqlo apps. To top it us, he did not approved our uniqlo coupon as he said our app is under singapore and is invalid, but din explain to us clearly on how to settle this issue. But this is total nonsense as we tell him that we been using this app and its coupon since 2019 and there has never been as issue with it. But he neglected the issue and just leave us at side. Luckily the other staff (malay male, on the righthermost of the counter) did help us out on this matter and found that it was a technical error from the counter machine and not our fault from the beginning. He even apologized to us multiple times on behalf of his colleague's poor conduct. (We did not receive any apology from the chinese guy tho) Should consider terminating rude staff like this before losing more loyal cutomers
    1 person found this review helpful 👍

  • 1/5 Rachel L. 1 year ago on Google • 8 reviews
    Staff looks like they can’t wait for you to leave. Look annoyed when customer ask for size change. Offered help sarcastically because afraid That I might make the clothes messy.
    1 person found this review helpful 👍

  • 1/5 Nicholle Rynn C. 4 years ago on Google • 7 reviews
    Shopping at the outlet here at 9pm. At 9.15pm they r chasing off the customers, by announcing they r closing SOON. then all their staff will keep repeating.... THANKYOU SHOPPING AT UNIQLO, HAVE A GOOD DAY in a tone. Literally they r following our back n keep repeating it. That's so rude of them. It's not even 9.30pm yet.
    1 person found this review helpful 👍

  • 5/5 Lavender L. 1 year ago on Google • 147 reviews
    First time coming to this outlet. Came to donate my old clothes and pick up my order. Pick up experience is fast and staff were attentive.

  • 1/5 Wong Hsien W. 2 years ago on Google • 97 reviews
    Inconsistent quality of products and my complaint got declined. Sorry to say, it really hampered my confidence towards the product (premium price) offered by Uniqlo. Bought 3 same shirt (different color) and dark spot appeared after my first wash for 1 of the shirt. Don't dare to shop again at Uniqlo in future..

  • 4/5 unknowwee 2 months ago on Google • 80 reviews New
    The store is big but a bit pack due to small walking spaces.

  • 5/5 Tey Wee L. 1 year ago on Google • 67 reviews
    This store is a clean and nice store to shop with, and the choice of clothes are great too.

  • 1/5 Umesh 1 year ago on Google • 7 reviews
    We’ll Uniqlo is Uniqlo. Product is good. But the staff are very rude and insincere and reluctant to assist. Used to be fun shopping at Uniqlo. Either they’re overworked or they’re just highly untrained n uninterested. We spend quite a lot of money here and wouldn’t mind some amount of kindness and customer care.

  • 5/5 Matt M. 5 years ago on Google
    Love Uniqlo! Please come to Switzerland soon!

  • 4/5 Jun C. 5 years ago on Google
    Always my favourite place to get my t-shirts

  • 1/5 ashley l. 3 years ago on Google
    Unfriendly staff, being rude to customer

  • 4/5 Eric F. 6 years ago on Google
    Clean modern and well kept. Lots of inventory.

  • 4/5 A J. 5 years ago on Google
    Bought sweater for my boy and he love it!

  • 1/5 Hertzman I. 1 year ago on Google
    last sunday, i visit this store. what i saw here is the staff so rude, they not help the cust properly and also keep using their face to show emotion towards cust. this not acceptable, cashier the women with spec and also women chubby one the progression so slow and then they not treat the cust poorly. but the most important parts is the staff so rude, dont have any empthity in themselves. please the management uniqlo make action of this

  • 5/5 Sharon L. 3 years ago on Google
    I like and love to shop for their clothes and etc. It was very comfortable. Price are very reasonable too.

  • 1/5 Jia Row C. 1 year ago on Google • 6 reviews
    One of the malay female staff is very rude in tone when trying to “help out” the customer. She basically was shouting at customer even the customer did not ask for her help while searching for size. Bad experience shopping in this outlet. Male staff in the changing room did not even bother to remove the hanger for customers. Just showing motionless face. I hope UNIQLO take this seriously. Anyway there is one malay guy who is very kind and helpful when I tried to ask for size.Thank you for being so differently good from your colleagues in the negative environment. Much appreciated that.

  • 5/5 miki t. 2 years ago on Google
    love it here, staffs are friendly and helpful. Got the collaboration shirt I wanted

  • 4/5 Siew Lee T. 3 years ago on Google
    Good place to shop...


Call +60 3-2732 1912 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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