2/5 David M. 1 year ago on Google
I’m
somehow
extremely
satisfied
and
somewhat
disappointed
at
the
same
time.
First,
a
bit
of
background.
I
never
had
access
to
winter
sports,
so
I
wanted
to
try
snowboarding
for
the
first
time.
I
booked
online,
and
indicated
that
I
was
a
first
timer
from
the
drop-down
on
the
registration
page.
As
a
first
timer,
I
expected
everything
to
be
included
for
the
price
I
was
paying
for
a
2.5hr
lesson.
Everything
from
the
booking
screen
onward,
including
the
registration
confirmation
emails,
didn’t
mention
anything
about
what
to
bring
or
expect.
the
good…
pretty
much
everything
after
I
got
sorted
at
the
activity
center.
The
instructor
was
amazing,
and
super
patient.
Couldn’t
be
happier.
The
gear
seemed
well
kept.
I
had
a
great
half
day
on
the
beginner
slopes.
The
bad…
kind
of
everything
on
arrival.
The
lesson
checkin
desk
had
no
clue
what
to
do
with
a
first
timer,
and
since
nothing
during
or
after
booking
told
me
what
to
expect,
I
was
shocked
that
I
had
to
spend
another
50%
on
top
of
my
lesson
price
for
rental
gear,
lift
passes,
and
I
actually
had
to
buy
goggles,
which
ended
up
being
a
helmet
decoration,
because
as
a
first
timer,
I
never
actually
hit
speeds
that
justified
putting
the
goggles
over
my
eyes.
Looking
back
at
the
“information”
page
on
the
website,
most
of
this
information
is
in
the
fine
print,
but
again,
this
information
was
NOWHERE
from
the
booking
screen
onward.
Especially
for
a
first
timer,
I
just
wanted
a
turnkey
experience.
I
had
to
spend
another
US$150
after
my
instructor
fee
to
make
the
day
happen…
and
since
I
had
already
paid
for
my
instructor,
I
had
no
choice.
All
of
this
should
be
much
more
clearly
stated
during
and
after
booking,
or
even
better
yet,
have
a
first
timers
package
that
includes
everything
needed
to
snowboard
for
the
first
time.
As
a
complete
noob,
I
had
no
clue
what
to
do
or
expect,
and
I
was
shocked
that
my
bill
nearly
doubled
after
I
got
to
the
activity
center
to
make
the
day
happen…