2/5 Sarah �. 8 months ago on Google • 15 reviews
We
recently
stayed
at
the
Strand
Continental
Hotel
from
18th
to
23rd
August,
and
I
must
say
our
experience
was
incredibly
disappointing.
Here's
a
summary
of
the
significant
problems
we
faced:
Misleading
Information:
We
were
led
to
believe
that
this
was
a
family-friendly
hotel,
but
it
was
actually
a
hostel
with
conditions
entirely
unsuitable
for
family
accommodation.
Structural
Issues:
We
encountered
damaged
doors,
windows,
locks,
floors,
and
a
narrow
staircase.
There
was
no
option
to
stay
on
a
lower
floor,
despite
no
elevator.
Hygiene
Concerns:
Mold
in
the
bathroom,
a
clogged
and
smelly
toilet,
unpleasant
cigarette
odor,
and
unclean
mattresses
and
blankets
made
our
stay
very
uncomfortable.
Ventilation
Problems:
The
room
was
unbearably
warm
due
to
poor
ventilation,
and
the
bathroom
was
damp
and
stuffy.
Unprofessional
Staff
Behavior:
Invasive
housekeeping
and
inappropriate
staff
appearance
were
concerning.
Equipment
Malfunctions:
Broken
bathroom
fixtures,
lighting,
and
insufficient
storage
space
were
more
headaches
during
our
stay.
Miscellaneous
Issues:
Limited
WiFi,
loud
restaurant
noise,
and
unsightly
bags
outside
the
room
further
added
to
our
discontent.
We
had
asked
for
relocation
or
a
refund
but
were
offered
no
satisfactory
solution.
Our
stay
was
filled
with
inconveniences
that
went
far
beyond
minor
issues.
I
strongly
advise
against
choosing
this
place,
especially
for
families
looking
for
comfort
and
basic
amenities.
Photographic
evidence
of
these
issues
was
provided
to
the
booking
agency,
but
our
complaint
was
met
with
indifference.
The
only
positive
aspect
was
the
location,
but
that
in
no
way
compensates
for
the
host
of
problems
we
endured.
Overall,
our
stay
at
the
Strand
Continental
Hotel
was
a
distressing
experience
that
we
wouldn't
wish
on
anyone.
Think
twice
before
booking
here.
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