5/5 Mermaid G. 1 year ago on Google
We
had
an
unplanned
4
night
stay
at
the
hotel
following
a
break
in
to
our
camper
van
(which
was
parked
by
the
naval
barracks
in
central
Toulon).
All
of
our
personal
belongings
were
stolen,
including
our
passports;
all
we
had
with
us
was
our
little
dog,
his
food
and
feeding
bowls
and
the
clothes
we
were
wearing.
We
arrived
very
late
in
the
evening
to
the
hotel
(without
a
reservation)
and
still
in
complete
shock.
We
were
able
to
securely
park
our
damaged
van
in
the
underground
car
park
and
made
our
way
to
reception.
There,
we
were
met
by
Kevin,
who
was
brilliant
and
very
understanding
-
he
made
sure
we
had
everything
we
needed
before
we
went
to
bed
that
night.
The
next
morning,
we
had
a
huge
amount
of
admin
and
logistics
to
navigate,
as
our
original
plan
was
to
travel
onwards
to
Mallorca,
and
this
is
when
we
met
Samuel.
There
were
countless
times
that
myself
and
partner
asked
Samuel
for
his
help
and
advice
with
trying
to
print
documents
and
assist
with
communicating
on
our
behalf.
Our
French
isn’t
very
good
and
the
team’s
English
is
excellent!
He
went
above
and
beyond
to
help
us.
Nothing
was
a
problem
despite
him
and
the
team
being
very
busy.
We
met
Bernard
a
few
days
into
our
stay
and
he
also
demonstrated
the
same
will
to
help,
cheerfulness
and
professionalism.
He
was
able
to
find
a
good
vet
for
us
close
to
the
hotel
who
was
able
to
help
with
paperwork
and
worming
treatment
for
our
dog
so
we
could
return
together
back
to
the
U.K.
We
are
extremely
grateful
to
Kevin,
Samuel
and
Bernard
for
their
fantastic
service
and
help.
It
made
a
huge
difference
to
us
following
a
very
stressful
experience.
Although
most
of
our
interactions
were
with
the
guys,
we
could
see
that
the
entire
team
work
really
well
together
and
are
very
organised.
There
is
a
good
rapport
between
them
all.
Thank
you
to
everyone.
We
are
so
grateful.
It’s
the
best
hospitality
and
kindness
we’ve
experienced
for
a
long
time.
Keep
being
brilliant!
