Privilodges - should be called Ghettolodges! 🤮 This is by by far one of the worst customer services hotel experiences I've had, we arrived at 11 pm and it was only at midnight when they were able to deliver us a room. The room was undone, the toilet wasn't clean, no batteries on the TV's remote, and nothing to clean the dishes with (they are supposed to provide this, since we were renting a studio). Since it was so late and many people was waiting for their room keys still after checkin-in over one hour, we decided to stay there on this "undone-unclean" bedroom. They provided us with sheets that night and the next day and even the day after I requested multiple times to get the kitchen cleaning kit (we were staying at a studio) and they would only mimic that they would bring it during the day and nothing ever happened. We never got toilet paper either, they were able to provide the batteries but their TV doesn't connect to their wifi, so it's like not having one. Needless to say that there was never any room service, they never came to clean, and the people who will come after our stay will eat on dishes that were cleaned with water only - I am sure that nobody from their staff will come take care of it. They require a 150 EUR guarantee fee in case of damages, including if we leave the dishes dirty ... so you can understand my frustration. I am still shocked of the poor quality of services, their staff is full of excuses but not of solutions, which I can only imagine comes from poor management. This hotel was oversold and you could see that it was also understaffed. Unfortunately we booked for 3 nights, and I can say that nothing was done to create a better experience or provide the If I can provide any advice is RUN AWAY, there are many hotels with similar services on that same area, and it is not worth the bad experience.

Fawlty Towers type of manager. He is not fit for this job. He thinks he's God Almighty.

This was one of the worst experiences I have ever made. We booked this Hotel thru Hotels.com. Because of the already existing negative reviews I contacted Hotels.com upfront to double confirm that our room will be for sure available. Hotels.com contacted the Hotel Manager and got personal confirmation that everything is OK with the booking and there will be no issues with the room. When we (2 adults with 2 12 year old children) arrived on 12th of August at 9:30pm, there was already a qeue with about 3 other guests in front of us that all had problems to get the rooms they booked. When it was us at the desk at about 10:30, we were told, sorry but we are overbooked and there is no room available to you. We obviously argued that we had a personal confirmation from the manager, but nothing helped. I have to say that the whole staff at the desk tried everything they could to find a solution. Especially the young front desk lady was really kind and open but was overwhelmed herself by the bad situation this hotel is putting their employees in. At the end 4 people where sleeping in the hotel lounge and we got a room without toilet and only one bed for 4. So my advice is clearly, read all those negative reviews and stay away from this hotel until they find a better manager.

We booked here for one night and everything was great. The breakfast had several choices and it was pretty tasty. We don’t have any complaints besides the check out, it was 10 am and the cleaning girl was ready to barge in although the check out it’s at 11 am, that sort of annoyed us. That’s the only thing though. They were nice enough to store our baggage almost all day so we didn’t have to walk around the city with them.

I think its a nice place for comfort and value. It's close to that train station, I will definitely stay again.

This place is highly recommended. Rooms are clean and spacious, and the staff is friendly and helpful.

Excellent spot for short stay in Toulon!

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