NISA is a super fantastic hospital it’s where I have my antenatal but there’s something I really don’t appreciate and it’s the fact that after seeing your Dr and you probably have to get a scan done you go down to do it and the results are sent to your Dr for review later like that makes no sense my Dr should be there with me incase something disturbing is discovered we can tackle it immediately but with this you’d have to either wait to see your Dr again or come later or the next day …. And as an expecting Mum I want to be looked after properly and know my hospital is reliable there's just too much long and unnecessary methods with the tests and all . Plus I went to get my TT shot and I was super disgusted at the refuse pile up in the injection room (see photos below). I mean for a hospital this should be totally unacceptable gaskiya!!!! Even when I pointed it out to a nurse she wasn’t bothered at allll

Nisa Premier is one of the best healthcare providers in Abuja. They have highly qualified doctors and specialists. They try very hard to maintain good standard.

The worst hospital I've been to. First, you're given an outrageous bill to pay without you being given the statement to scrutinize and when you ask for the statement, they tell you the 'billing' unit I'd closed and they don't have access to it. It's not done anywhere in the world that you're given a bill to pay without being given a breakdown of the services you accessed. And then a very rude and crude Nurse James and the very rude front desk officer as well. How can medications that you didn't use and don't intend going home with still be billed to you? And when they were asked to take it out, they said 'medications already dispensed cannot be returened' where on earth is that done? This is broad daylight robbery and is highly disappointing for a hospital of your standard. Make provision for the patient to have access to their bill regardless of the day or time as this will enhance transparency. We shouldn't have to wait till when the 'billers' are available before we can get a comprehensive statement of our hospital bills please. And please, teach nurse James how be more professional and nice and more diplomatic when attending to patients. Even if you're saying the right thing, you should also patiently wait and listen to understand what the patient is saying rather than being rude and crude.

The map is not entirely accurate stops several km away from the location but continue onwards and keep an eye out. The hospital itself is neatly maintained and literally your pennies determine your comfort - rooms range from regular general wards to deluxe/presidential with all manner of amenities. One impressive thing to note 📝 is the nurses quick response to a call and the general cheerful disposition of the medical staffs.

I thought I was visiting a private hospital but the experience is nothing different from a public hospital. My experience today 2/11/22 wasn't a pleasant one. Firstly, the disconnect between the front desk, medical officer and the specialist (obstetrician) is begging for improvement. Secondly, the so called obstetrician probably a registrar that I saw today by 4:23pm was unprofessional and lacks empathy; She was distracted with personal calls and unapologetic about it, no introductions, no smile, unperturbed and like questions being asked were irrelevant as she tactically avoided them and her feedback was like one that's exhausted. Going back to the front desk to get antenatal care package, I was told they will give me a matron's phone number to call, like I am right here in the hospital and I have to use my personal line to call a staff? Wow!!! No systems in place?? The long waiting time I ran away from in public hospitals was right here waiting and smiling at me. I had to go online and look at the hospital reviews because my visit today was as a result of a friend's recommendation years ago. But disappointed because if the management have been seeing the reviews there should be an improvement or is it a BOT that replies to all reviews? I think the management need to use mystery clients or do a survey and discover the rot in the system. There's room for continuous quality improvement and training of staff on emotional Intelligence. Selah

I had a bad experience at this hospital. The nurses were rude and impatient with my toddler. That’s not even the worst part. Keeping us on admission for 6 days for malaria and using my baby for trial and error- that the first drug didn’t seem to work and so they have to test again and change to quinine syrup for a 1 year old! Or is it the day we went for immunization and I thought I was at a local health care center? We sat down for hours!!!! Never again. I don’t think I can entrust the life of my children in their hands, maybe they are only good with OB/GYN , IVF and the likes. Never again

An ok hospital. Very segregative; insurance patients get a shabby treatment (why take them if you can't treat them same way as others?). Toilet in their area is so dirty and no water to drink. These same services are in the other areas where patients pay. NYSC doctors are assigned to NHIS patients; even children see non-paediatric doctors; test results take 2 hours even malaria test; drugs are the least in the range. NHIS patients are not valued here but if you are paying cash then you are king. Services are expensive and maybe the reason why cash paying patients are given preference. On the good side, they are expanding and growing in services offered including eye and dental services. However, they are not affordable. If an NHIS patient for e.g. has an eye issue, they will be referred outside instead of the eye facility within.

If I could give zero star,I would..I felt like we were back to segregation era,only this time,we are all black..the treatment of NHIS patients is terrible,its like a choked up local government clinic in 1 building..I think it should be shut down if it wont be improved upon..I was already using Cedacrest but went there because my husband's NHIS was registered there and boy was I disappointed.. we will be changing hospitals,I will stick to Cedacrest for now,goodluck to whoever decides to use this place. This is my first time ever writing a review on something, but its necessary to save someone else the headache.

Probably the worst hospital I've ever been to honestly! Really awful customer care! Horrendous information sharing and overall terrible patient care! I'm already sick, I shouldn't have to fight for information on my own health! Do Better! Yet another example of awful services! You received the email, refused to respond to it and still came here to justify! smh! Also, did you not already take my information at the reception? Is your oen data protection law different?

I was admitted here for a week and I must say that the medical personnel are courteous, friendly and professional. On most occasions the nurses administered drugs on time. The customer service department staff also did rounds twice during my stay to ask if I had complaints and made sure that I got tissue twice. One major concern is that the sockets in the wards are almost all dead or broken if you find a good one and I complained twice but it was never fixed. The doctors did rounds twice daily and I found them to be nice and explained very carefully to the patients where necessary. Electricity was 100 % OK as the hospital uses a standby generator so we never had a blackout. The restaurant was a little off their game as sometimes the food is served late without apologies. I was once served sour moi moi which I had waited for for over an hour and when I complained the boy who brought it said that he didn't taste the food. It is a good hospital generally, in fact it's one of the best and I would recommend it. The pictures are from the general ward.

It's a good hospital. The Doctors are very professional and the nurses are nice. The support staff though need to work on their customer service and people skills. They come across as stiff bordering on rudeness.

Their processes are wack. The admin guys are so good at pushing patients about. A simple payment can take an hour to make. Most times, the lab guys or payment cashiers are barely on seat. You may have to switch between buildings to do that. I was using my husband's HMO before which was under PHIS but after i switched to NHIS, i saw the other side of the hospital's service. you will definitely spend the whole day once you are under NHIS. the managed care guys are very rude as well. Their anti natal service is not well structured. I was using my HMO with another hospital before now, and the services were top-notch. This came as a shock to me. If you really want to get something good from here, just do PHIS or switch hospital. And before i forget, dont try to use their dental clinic, you will go back with more problems.

The hospital has distinguished itself through their special facilities and services. It is equipped with ultra modern standard facilities and good services from well qualified staffs. Expensive but you get the best of treatment and care and structure is well build and location is strategic and operational.

I wish I can rate 0 stars. Please include empathy in your list whenever you are recruiting staff. That is something that is majorly lacking in the doctors, nurses and the lab technicians. As a sick patient, I was tossed up and down from one building to another and left when my cramps became worse due to the stress encountered. Like, are these people trained CARE givers? Management of this hospital should send mystery patients to assess the real situation in the hospital. Most of the hosp reviews this year are bad despite the ambience improvement. Workers attitude should also improve please.

They don't have doctors on ground,the few available are proud and saucy.after paying 25k for consultation my wife was been insulted by the head of urology Department in Congo building.i definitely won't be back there ever again.

I had an amazing experience there. I had my son there two years ago. Their services are top notch and professional. They have a lot of Clients so you have to go there early so as not to wait for too long. I was admitted and I must say that they have professional customer care who always came around to see if we had any complaints. Regular ward rounds were made and the doctors ensured that my son and I were fine before been discharged. I was so sad when we had to change our hospital cos I used my husband’s HMO cos I really love their services and professionalism. They leave no stone unturned during my antenatal visits to ensure that both my son and I were fine. Kudos to you guys! I’ve still not seen any hospital that matches your standard. So every penny spent there was worth it. Keep it up guys.

Coming to nisa makes me sick,delay all the time. You practically get frustrated before you are treated. Please beef your customer service delivery.

The doctors where so impatient. Driven by you doing expensive options that will generate more money for them. Time wasting; Very insensitive to time. Wasted over 7 hours waiting for the doctor to come and prescribe drugs to an emergency patient for that matter. Cost not the problem but poor patient relation is or customer service so to speak.

They need to improve their customer care service.

Nisa is a good hospital. I was using my husbands HMO which was excellent. I decided to use my NHIS the service is terrible, one will spend almost the whole day in the hospital, especially to clear the form. And I notice the Doctors what ever you complain its malaria test and drugs the give. It's like some of the Doctors are not experienced. My husband complained of pain in his chest and stomach its malaria drugs he was given.

The process in this hospital is too tedious. For crying out loud common malaria takes 3days to successfully consult a doctor here and they prescribe tests that just keeps consuming time and money. Please there is need to improve your laboratory services. I suggest an additional laboratory as your only lab cannot serve all units. Malaria test from 1 hour its now 3hours wait time.. people come from distant locations and pay alot for your medical services the least you can do is serve them fast and well.

Pro: had my son's circumcision here. Perfect and friendly Staff... Nurses have good attitude. Cons: I was made to sign a consent form for a surgery without talking to the surgeon. I think talking to the parents on what to expect after the surgery would go a long way.

They are one of the best hospitals I have been in recent years. Their follow up and step by step approach are one of the best I have ever seen. I will recommend them to anyone.

A good facility with experienced staff and serene environment

Excellent care, caring customer service personnel and well trained care givers. Nisa Premier Hospitals is the place to be for excellent healthcare delivery.

The worst hospital I’ve ever been to in Nigeria.... I would not recommend it for anyone because it’s unnecessarily expensive and the service they render is not worth the price, the staff are rude! And they are only after the money and nothing else. It’s nothing out of the ordinary.

Relatively big private hospital, also expensive. Known for their experience with IVF. However, i can't say same for their eye department.

Nisa premier hospital is the best and standards hospital I ever seen, we give whole of our best to make sure our patients will not complain or lack anything, best treatments, etc, and here in nisa our services anybody can access, thanks.

Zenith bank is really discouraging please ensure to get other banks . I can’t be waiting for hours before been attended to because your bank decided not to send alerts please and please add more banks so you could get your alerts on time

Very bad experience. Had only one doctor attending to patients especially for the NHIS. Patients spend the whole day at the hospital waiting to see a doctor. They should do better and improve services.

Good health care delivery. The staff are polite, professional and caring

It's a great hospital, very well managed. Doctors, nurses, and other staffers are very friendly and well behaved. Wheelchair friendly, a three storey building with lifts for those that cannot use the staircase. Lovely place to be. Their wards are second to non I have see in Nigeria. They have rooms, suites and deluxe suites depending on what you can afford and the type of comfort you needed. " I told my brother that the owner of this hospital is running a hotel and a hospital together" the Doctors are very prompt once called by a patient same with the very friendly and respectful nurses they have there. And they run a 24/7 round the clock security service around every corner of that hospital.

NISA premier upholds professionalism and keen interest in their patients. Although service might be a drag sometimes too. It is very pricey though in comparison to other hospitals. The hospital was built with the old hospital formation of long walk ways and titled isolated buildings. However, new buildings and modifications have sprung up in recent years as the hospital aims to meet up with recent advancement in architectural design

If I could give zero (0) or negative stars to this hospital, I will because NISA hospital services and patient treatment does not even deserve the one star. I took my wife for a doctor's appointment booked for 11am. They kept us waiting till around 2pm to see the doctor whom prescribed tests and scans to be done. After the tests and scans I asked for the results which they said will be available before her next appointment and we can pick up then. On the day of the said appointment I called to reconfirm and let them know that we are coming, only for them to tell me that they have removed her from the appointment list. I insisted to speak with one of their managers, he said he will rectify and call me back. Hours later when I didn't hear from him, I called back to reconfirm, only for this rude manager to tell me that "doctor is busy, but if you insist on seeing him today you can come and beg the nurses maybe they will allow you see him". Naturally I got angry that after all we have paid and gone through, a Manager will tell us to come and beg to see a doctor, as if the service was free. So I went down to the hospital and demanded to get the test results printed so that I could take my wife to see a doctor elsewhere. The manager, nurses, front desk, all ganged up on me and refused to give the test results that I paid for with my own money. Test results worth almost 100,000 naira. As I write this feedback, they are still holding my wife's test results. We had to go to a different hospital and start the consultation process all over again. If this is not fraud and straight up corporate theft then I don't know what is. My advice to all: IF YOU RESPECT AND VALUE YOURSELF AS A PERSON, DO NOT WASTE YOUR TIME GOING TO NISA HOSPITAL. It honestly is not worth your time, money and self respect.

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Excellent healthcare service, cozy environment and quick response. Thank you!

How do you keep a sick patient for 3-5 hours before seeing a doctor? Not to talk of the extra hours to run tests and consult before finally getting treatment? NISA is a big NO!

Nisa hospital is a dead zone. Go there at your own risk. Doctors are so careless.

Nisa used to be good but now the waiting period and processes to get services has become a complete nightmare. It needs to be addressed

The doctors and nurses who attended to us were pleasant. Good environment too, and the facilities are okay.

Thank you NISA for responding to my complaints and following up with me on progress made based on my recommendations. It is nice to know that I am receiving health care from a hospital that prioritises the opinions of its patients. Thanks a lot and good job.

Nisa has been known for swift medical attention for years now, but recently, it's been poor, you could stay for 5hours before you're attended to now. Well when you finally attended to, you wouldn't count the wait cause you will be satisfied with the full care.

I work there. Awesome place, great ambience...

My experience here was okay. The consultant Obgyn was very professional and listened attentively. Customer care is topnotch, washroom facilities are very neat. Registration is 5000 naira and consultation is between 10000 and 25000 naira depending on if you'd be seeing a consultant or a GP. Overall, I'd highly recommend.

I was promised that my malaria test results will be sent to my email within 3-4 hours. Now it is the second day, and yet I didn't receive any result or response. Already wrote two emails, with no luck. Only after my review here, I have finally got my results- thanks to their team who follows it and provided solution.

Good Hospital in the centre of town, women and children friendly hospital with professionals (pediatricians and O&G doctors). Nurses and doctors are well dressed and can actually want to make one think they are in an American hospital. A privately own place and also on board with the National Health Insurance Scheme. The absence of the conventional hospital odor is a great plus. Fees are moderately priced (this actually depends on one’s budget)

Nisa is one of the leading hospitals in the FCT. Services are international standard. They offer health services for children and adults. They provide emergency services, antenatal services and surgeries. It is also an IVF centre. Imaging services and laboratory services are available. They equally have a dental and ophthalmology clinic. Customer service is very good.

It's a big hospital with fertility clinic, OBG, paediatrics, ENT, radiology, etc. The service was slow but I got value for my money.

Nisa Premier Hospital is one of the best private hospitals located in Abuja. They have good doctors who take their time to talk to patients and the hospital is neat whenever you visit. Their buildings have signs to make it easier for one to identify. Apart from the medical staff, non medical staff seem willing to assist. The hospital has a big car parking space but it needs to be tarred. They also have a lot of construction going on at different times.

Top notch health care services

If you have an emergency, just go somewhere else. I did a CT scan with them, it has been 2days after the proposed result date still nothing yet. They keep on giving necessary excuses.

The doctor patient relationship here is top-notch, they make you feel comfortable while the treat you with so much love and care. With state of the art equipments and adequate medical personnels; expect nothing but the very best here.

Everything is OK until I got at the point to see a Doctor. Almost an hour now. Haven't seen a doctor and some patient are heading out already unattended to. How can you allow a doctor on a weekend to attend to this queue. Please o. Let the standard we hope for be maintained.

Horrible staff in the fertility department, a particular embryologist who is short and slightly fair complexioned is very RUDE and unnecessarily confrontational, she has a very nasty attitude, the counsellor is very condescending and instead of listenining to PAYING client's complaints, she sticks up for her colleague's very RUDE nasty and highly UNPROFESSIONAL attitudes. Complaints are not addressed and are basically swept aside, even when you complain it's like your complaints are brushed aside and instead of taking them on board, they stick up for their rude and nasty and very unprofessional colleagues. I do not advise anyone to undergo fertility treatment here. Avoid at all costs.

They try

Their on -call General physicians and nurses are as good as can be in Nigeria. I was admitted there for about a week. However, for Specialty care, with doctors who come in once a week or as needed, they left much to be desired about the level of care, with a shot gun approach in prescribing medication. Caveat emptor.

Nisa Premier Hospital is still the hospital to beat especially in the area of IVF and Gynaecological services. Nisa has brought smiles to the faces of many families.

I love Nisa Premier Hospital. Their services are top notch. Nice and caring personnel with the right atmosphere to give you a therapeutic healing.

NHIS patients are treated poorly in this hospital, even the seating area and doctors office are lacking in the NHIS building. Just get ready to be kept waiting there

Prompt service?

For those who are on insurance they will askyo call your insurance and narrate your problems, and you have to call the insurance for your self, else you won’t be attended to. I’m very sure of this and it’s a big issues to users. (My regular experience)

Great environment and staff, customer service is top notch

They have a very dedicated staff base who would go all out in counselling their patient.

One of the best private owned medical outlet with great medical equipment, facilities & services within the Federal Capital Territory, Abuja.

Nisa is king for professionalism, transparency and excellent patient empathy

Good Gynecology Medical Treatment

Nisa is just the best

They have state of the art facility

Great service, really good doctors.

I give then 78% on their performance.

Nice place to be, with friendly and very professional staff.

Has grown over the years to be one of the centers of excellence in health care delivery. Has specialized clinics with full compliments of consultant DR's. Their specialty is on females and reproductive health...in fact the name Nisa means FEMALES. Adequate parking and security with standby Generators. Also has complimentary facilities like a restaurant etc.

It's an OK hospital but their immunization clinic is great, the hospital is big and have so many specializations ranging from pediatrics to gynea, overall it's an okay hospital, can be better Thou, it's also very easy to locate especially because of its unique white and blue structure that is really hard to miss

One of the best private hospital in Abuja

Nisa Premier Hospital Is Among the Best Private Hospital in Abuja.

Standard Premier Hospital

Nice hospital

Top notch hospital. Organised and completely up to standard. The Nurses and doctors are highly professional. Tho quite expensive but worth it.

The growth of the Hospital is amazing. The way they respond to customer needs is even more amazing. Kudos

A well equipped hospital with latest facilities and services is excellent

Nisa premiere hospital Abuja is a multipurpose health facility though specialises in obs and gynecological cases, their nurse to patient relationship is top notch, here in Nisa utmost concern is given to patient in caring for their total body, spirit, soul and mind.

It’s been over 3 weeks since the hospital was supposed to email me my test reports and nothing. All it would have taken was to forward my test results right there in 5 minutes. No consideration is made when booking appointments and I waited over 3 hours to see the nephrologist because they booked my consultation during her ward round. Thankfully, she was a very kind doctor and answered all the questions I had.