This is the worst hospital system out there. They bill you fraudulently without even touching you or examining you. My daughter was not even properly examined. We were in ER for 6 hours of observation and received a hill for over 10k. For what? Just to be told my daughter was fine? This was on top of my health insurance. The doctor was eating when we arrived, so unprofessional. The nurse was so rude and upset the entire time that we even bothered her. I tried to negotiate the bill and applied for financial aid and they failed to respond to it. The bill collectors kept transferring me from one department to another when I tried to set up a payment plan. At the end, my account was lost and no one could even locate it. Few months later, I received a bill from a collection agency. I think it is illegal to send your account to collection without giving you a written notification. This is the biggest scam I have ever experienced.

I get it! Due to Covid, the hospital and staff are overwhelmed …they are doing the best. However, imagine that your loved one is admitted, but still in the ER after 5 days because there are no other beds available. Now imagine that you can’t be with him, he’s alone, sick, in pain, scared and confused . He cannot remove his oxygen mask which is helping him breathe, and when he uses his cell phone to reach out to family…..begging for help…you can’t understand him in the phone . Absolutely NO ONE calls from the hospital with updates!!!!!No One. Not a nurse, not a doctor, not a volunteer . Oh wait ….billing dept called. That call was made. When we call for updates, we are met with rude exasperated staff members saying they don’t have time to help. We can’t go see him..we can’t get updates. And messages to the hospital advocate Pamela Brewer has gone unanswered for 5 days. Worst hospital experience

10-14-22 St. Rose Siena Hospital ER Review I scheduled an ER appointment with St. Rose Siena Hospital Emergency Room the night of Friday, 10-14-2022. The appointment DID make the emergency room wait much easier and we were taken back and seen almost immediately. That is the reason they earned one-star instead of the negative rating I wanted to give for the care I received. We were at the emergency room because our local Urgent Care which saw me on Wednesday night, recommended an Emergency Room should my symptoms escalate. And by Friday night, they did escalate. Like all emergency rooms in the valley, they were busy on this Friday evening - but not flooded. My issue was not a life emergency, but exceeded what an Urgent Care could accomplish, maybe necessitated a hospital admittance for IV care and a specialist, and doctor’s offices were closed. We spent about 6 hours at this Emergency Room, which gave us about seven (7) minutes total with the doctor, who did NOTHING. Most of the night’s care was by an excellent nurse, who appeared to know I was a bit upset by the negligence and tried to make up for the doctor’s lack of contact. This male nurse was quite wonderful and did a great job. The female doctor, however, spent 5-6 hours wasting our time, while running around and avoiding us. She finally came in and said, “I’m arranging a transport for you to Sunrise Hospital by ambulance because we have no hand specialists on call and they do,” and then immediately dashed off, as I shouted behind her, “No ambulance, my son will drive me, and anywhere except Sunrise or UMC.” But she was gone. Gratefully, I appreciated the male nurse running her down and expressing my concerns. The nurse came back and gave me a paper that gave me a “Golden Ticket” (he called it) to an immediate admittance without waiting in the emergency room at Sunrise, due to personal transport. He also said, Sunrise was the only hospital with an on-call hand surgeon for the night. This turned out to not be true, but I appreciated his efforts. My complaint is – the doctor barely even looked at my arm the first few minutes I was there. She had already made the decision to not treat me and send me elsewhere, and yet, held me in Emergency for six hours, in pain and without any update on her opinion of my injury, further treatment options, or other care. Six hours! UNACCEPTABLE! She knew no treatment was going to be offered to me. She even said, “We don’t have specialists on-call, we have to send you elsewhere.” Why not tell me that when I arrived, or within at least an hour or so? If she had at least given me an opinion, my option would have been any other hospital, NOT Sunrise or UMC, for obvious reasons – they both have bad reputations for patient care. Just read the Yelp reviews. Sadly, Siena had become my go to hospital because I loved the daily procedure care I received there. I wish I had known the Emergency Room care was so bleak. I would have readily selected some other hospital for ER care.

Overall the Hospital facility itself was nice! However, the experience with some of the staff was a completely different story!!! There’s not enough space to share my actual 5-day experience; beginning with the dreadful and incompetent Emergency Department day-shift rude head nurse 7am-7pm shift. This individual was absolutely unprofessional, without compassion, consistently used profanity, LIED to cover-up her own errors, displayed utter chaos and couldn’t control patients fighting in the ER! Once I was moved out of the ER; the experience was better! Everyone was pleasant except the night shift male-nurse who worked Saturday evening December 4, 2022 @6:30pm! He chose to LIE & NOT FOLLOW THE DOCTORS ORDER’S!! It’s very sad that genuinely ill people have to suffer abuse/mistreatment at the hands of other miserable human beings! I’m using discretion by not disclosing names publicly. at this time.

We went to the ER at Siena for possible complications after a surgery. They were reasonably prompt in seeing the patient and performing tests. After waiting almost 3 hours for someone to talk to us about the tests and asking the intake nurses 3 times for the update, we notified them that we needed to leave. The nurse assured us that they could call us with the results, making a note of that request. No call and when we followed up later that same evening we were told we could access the record the following morning at the medical record department. Never any follow up from any staff even though we confirmed our number when we were assured that phone contact would be made. So much for human kindness and dignity.

The staff was wonderful except the billing department. Just doesn't seem appropriate to wake a patient from their hospital bed to ask for a credit card. Would have been much more humane to wait until checkout, and then ask, "Are you up to discussing the bill at this time, or should we call you when you've had a chance to recover?" As a rule, I'd say it's never appropriate to discuss finances--especially a heart patient—when they have an IV in their arm.

So my girlfriend had a stroke. The I.C.U. unit, 2nd floor Dominican tower was great. The 400 floor in East tower where you get transferred is abysmal, Hell in a hospital. I, myself-by myself, placed and changed her bed-pan LITERALLY at a ratio of 4 to 1 with her nursing staff. I'm the only one who wiped her down and bathes her. This last time, the nurse placed the bedpan AND NEVER CAME BACK. They don't answer 'Help pages so don't bother. The Charge nurse was informed the first day when she paged she had to pee and wasn't answered for 2 hours. Luckily the housekeeping staff will give you new blankets, sheets, and gowns so you can do the nurse's job for them. Also not 1 single time was she rotated from her back to either side by nursing staff, even though there's a 2-hour rotation chart above every bed. If being left to sit in your own waste sounds like the healing journey you want to take, this is your place.

Wait time was unacceptable. Went in the morning with my son who we thought had broke his collarbone. They took us right back to an almost empty pediatric ER and then we sat there for almost an hour before seeing the doctor. There was 1 other patient in a room. It took X-ray 43 minutes to come down. We waited for more than an hour after the X-ray was taken and then the nurse brought in a sling and our discharge papers before the doctor had come back in to tell us the results. Had to wait again for the doctor to come in. I don’t understand why it took so long to see us when there were no other patients there. Total time 3+ hours. Very frustrating experience, I would not go back. Adding one star because the nurse and doctor were very pleasant.

Terrible! My boyfriend was seen on 7/19 for UC and Kidney damage. He was discharged and ended up going back on 7/27 because things got worse. When he was checking in the nurses were very rude and kept asking him why did he leave the last time and refuse treatment. Which was not the case, because he was discharged and we have discharge papers. So fast forward, he’s been there for over 5 hours and is in excruciating pain and dehydrated, and and kept in the waiting room the entire time. He was told he could not be admitted because they don’t take his insurance, so we then opted to pay without insurance and they said they’re aren’t able to do that. You aren’t able to take money? Doctors won’t take money for there services? Okay. They then told us he would need to be transferred to a hospital that took his insurance. They said Henderson was full and Sunrise could take him and had space for him to be admitted but it would be awhile before they could get him there. A while ended up being another 3 hours of him sitting in the waiting room, waiting for an ambulance for transport. All while in pain. No IV or anything. He ends up being transferred to Sunrise and once he gets there, he’s asked why did he leave St. Rose and that they don’t have room for him. Which makes no sense because St. Rose said they spoke with Sunrise and they were able to take him. So he ends up sitting in the Sunrise waiting room for another 7+ hours before he’s finally admitted and can get a room. 13+ hours of sitting in waiting rooms in PAIN, no food or drink, rude and unprofessional nurses. I believe St.Rose most definitely could have admitted, but didn’t want to. And also lied about Sunrise having the space to take him. We will make sure everyone knows how this hospital treats it’s patients, especially patients of color. TERRIBLE. ZERO stars if could. Do better!

The doctor and his staff were rude and had horrible bedside manners. The last time I was there, this was a fantastic experience. I am a CEO of one of the largest companies. I’m a CTO For some other companies. And I serve on six boards of directors. Because they judged me cause I fell, and I could not put on the pants, so I just put on my rope and went to the hospital. They thought that was funny, but I did not. I thought my back was broken.

“I recently had an exceptional experience with Dignity Medical Health Care. The staff was incredibly attentive, compassionate, and knowledgeable. From the moment I stepped in, I felt welcomed and cared for. The doctors took their time to listen to my concerns and provided thorough explanations. The facility was clean and well-maintained, creating a comfortable environment. Overall, my visit was a testament to their commitment to providing top-notch medical care with a focus on patient well-being. I highly recommend Dignity Medical Health Care for anyone seeking quality healthcare services.”

I’m always impressed with the efficiency and speed of admission and assessment when I have come through the ER. The staff is extremely professional. I’m a retired RN so I’m especially attentive to the nurses and their patient interactions. They always are cheerful and concerned about my well-being. They promptly respond to questions and needs. The hospital is immaculate and well maintained. A very calming environment. I worked for almost thirty years at another hospital in the valley but St Rose Siena is my family’s hospital of choice.

I had the most Amazing treatment provided to me by this hospital staff… Charge nurses Gina and Shelby we’re incredible. Shelby went over and beyond to ease my fears and explain procedures to me that I was having. I never had to use my button for the nurse assistance because Shelby was always checking on me. I have never experienced such hospitality like this in my life. I was very pleased with the warmth and kindness of these 2 ladies (Gina and Shelby) given to me!! They treated me like I was family, that felt GREAT!! Thank you once again Gina and Shelby❤️

Every nurse I had was fantastic. They were all very caring and very considerate. Every time I had a question if they weren’t sure about the answer they would find it out for me and come tell me. They were all truly truly wonderful. If you do have to be in the hospital that’s the best one to be in.

Being someone who unfortunately has many medical issues, along with my partner, we have seen the inside of too many hospitals in this town. The main hospital I'm most familiar with is the county's. Ive been to many others. This is the 1st time being to a St. Rose hospital and I have to say, I am impressed! St. Rose Sienna is a very clean hospital, the staff are courteous and willing to help you with any questions you may have! My partner unfortunately has to stay and the nursing staff always have a smile and are so pleasant. I am fairly knowledgeable about medications and procedure, where my partner is not. Normally, I would have to "translate" what the doctors would be doing. NOT HERE! 😊 They explain everything clearly and in a concise manner! I am so impressed. I WOULD BE MORE THAN HAPPY TO HAVE ANY OF MY FAMILY HERE AND FEEL MORE THAN CONFIDENT THAT THEY WOULD GET THE BEAT CARE POSSIBLE! Thank you St. Rose Sienna!

Thank you all for taking care of my son and I. The night I came into the E.R. I was afraid of experiencing the same care from 2017 in the same E.R. with the charge nurse Meg. It was completely different. I felt safe and everyone we encountered was kind. They went above and beyond when I asked questions. The nurses provided me with the number for Safe Nest and get obtain information to check the status of the arrest that was made that night. They made sure Zaiden and I got home safe that night, providing us with transportation. Thank you for helping us. I appreciate the care we received that night. I'm extremely grateful.

Nobody likes going to the hospital, but my recent experience with St. Rose Dominican was the best possible experience one could have when under going a surgery. The entire staff was friendly, knowledgeable and professional form administration to being discharged. I always recommend this hospital as it's served me well along with my wife who had a heart valve replacement done here. It's the Four Seasons of hospitals!

ER visit was pleasant the entire staff. Front desk, triage,lab,CT, ER Nurses thank you. The guy in Housekeeping was sanitizing often. GREAT JOB❗Thank you and God bless you guys.💙

I went into the ER because I had crushed my toe with a scuba tank. We were in the waiting area for about 45 minutes, it was shorter than expected. They got us back in the back, I saw the PA pretty quickly. They got my toe taken care of, dressed, prescriptions sent, and a postop shoe on. Overall we were there about 3 hours, but a large portion of that was waiting to get the copy of the x-ray disk so that I could take it to my follow up appointment. Kathryn, the PA, was awesome, my nurse Darci was fantastic as well. I don’t recall the names of the x-ray tech or the ER tech, but those guys were great as well. I have not gone to the ER very many times, but this was a fairly pleasant experience considering the situation.

I can only speak for the Labor and delivery department, but each time I’ve gone in and been admitted/outpatient, my nurses have been incredible. I think I’ve met them all now so I can say that with confidence. They are all so sweet, caring, and kind natured and are right where they belong. They respect your choices even when they do not agree and that’s what makes a great L&D nurse! I am thankful for each and every one of them. They all do a wonderful job and deserve raises for the many jobs they do in just one shift. Take a minute management and thank your nurses- they are the center of your hospital! If I had bad nurses I would not be returning.

Despite an overloaded ER due to a spike in the flu, the staff at St. Rose were professional and efficient in their duties. When admitted to cardiac care l was well cared for by the nurses and doctors. If l need anything the response was rapid and courteous. My nurse in cardiology Carlos was excellent, as were all the nurses. St.Rose came highly recommended and lived up to the recommendation.

I am not happy with St Rose Hospital. You asked my sister to give you a review. First you kept her in your hospital then sent her to a nursing care facility and then was sent to Southern Hills hospital. I could never get answers from doctors/nurses at your place and anywhere else. While in your care no one ever brushed her hair and I'm not sure bathed her or brushed her teeth. She died December 20th and not of covid. You are a poor excuse for a hospital.

St. Rose Siena’s ER has a lot to be desired. A week ago Sunday, I was there at 3:30 in the morning and did not get put into a bed until 12 hours later. Very little interaction with staff, and when I did go discuss things with front desk, I was met with disdain, and seems like no emotional care. Understandably, the ER is very busy, but that doesn’t negate the fact that staff need to treat people Cordially. At the least, somebody should have come to update me on my situation. Eventually, I was put into a room in the ER trauma area, where I spent the day and a half on a very uncomfortable gurney. After that, I spent an evening on the third floor, and I can tell you those nurses up there were very accommodating, very nice, and cared about, how I was being treated.

The “newbie” Dr as stated on my release form was terrible I told him my wrists were in pain and he squeezed them extremely hard 3 times. They leave everyone sitting around throughout hospital the girl that signed me in to collect my insurance information was rude and unpleasant seemed as if she hated being there. This was the worst experience ever I felt as if I was in some sort of prison hospital with angry staff. The only kind person there was a male nurse who checked me out at the end. He seemed normal and not angry like the rest of them.

Everyone from check in to EKG to blood work, nurses, doctors, and just all staff in general were incredible. Made my surgery more comfortable and relaxed. I was actually very shocked and impressed.

The night crew in the emergency room has way more negative people than positive. I came in and my encounter with the first woman was horrible. She didn’t listen to my needs and set me up for a bad visit all together. This crew has some pretty bad discrimination against certain people. They were not able to help me at all due to the staff simply not listening to me and gossiping over me. I went back to the ER front room and seen that the same lady purposefully being rude to people. They were literally bragging about people they’ve “ told off” Some people shouldn’t be in the field if they all lack compassion.

Everyone I came in contact with were very professional, caring and encouraging. They even smiled and always asked if they could do anything else for me before leaving my room. I would recommend your facility to everyone.

Had to take our little one to ER for asthma related symptoms. I was extremely impressed with the Excellent service of care and short wait period. The staff was respectful and courteous. They explained everything in layman terms which was reassuring to our little guy. Just an overall good experience!

After my husband being in Henderson Hospital the week before, St Rose Sienna was a Godsend. He was taken by ambulance and before I got back to see him he had labs, imaging, and met with a doctor. I was amazed and so grateful. Then his Case Manage, Gail RN did a miraculous job to get him into a Acute Rehab Hospital, as he wasn't able to walk, that very night. She work so diligently for us and kept us advised continually. Michelle, our RN was absolutely the best, very busy, but always there and attentive. I've actually had her as my ER RN a few months ago and once again, she was such an Angel. Unfortunately, I cannot remember our lady Dr's name, but she was absolutely "on it" from the get go. St Rose Siena is definitely the place where a patient truly matters. Bless them all. Thank you so much.

I felt I was well taken care of. It did take a long time. Something like 3 hours but everyone was very busy. The lobby was filled when I arrived. I liked the app that told me where I was in the process. The staff were very thorough, efficient, and friendly. I would definitely recommend your services.

From pre op to leaving the facility, every person who took care of me was amazing. Excellent patient care, service, and compassion. I appreciate each of you! ⭐️⭐️⭐️⭐️🌟

I have been extremely impressed with the professionalism, attention to detail, and overall genuine concern shown by the staff. They have all shown genuine concern for the health and well-being of the patients they are assisting. Being a disabled veteran, it's nice to know that some people really care.

8/17/21 Gallbladder removal surgery. Very professional establishment. Courteous, knowledgeable and efficient staff with proficient covid protocol. Great nursing staff in post Op area. Had a very long 2 1/2 hour anesthesia recovery with a lot of nausea and I was very well taken care of. Dr Justice is an Awesome surgeon and works with a great medical crew.

The emergency room itself and the chairs next to lobby has very attentive nurses and caring, but in the back where they park you in the hallways A6-A10 etc., etc., there are nice caring nurses like Maria and Bianca. Buttttt again there is a mean, obnoxious, don't care attitude, & ain't to my convenience nurse named Jessica w blond hair. She came into my room n stated all her patients needed to be hooked up to the heart monitor so I indicated that the strips for that were on me but she ignored me and stuck more strips on me. Then the machine to the IV was beeping n she told me aggressively to stop using my phone so the machine won't beep i said ok sorry, then the IV machine goes off again n she orders me to lie down in bed if i was going to be using the phone but this time it wasn't me so I gave her a look n she says oh its the monitor. Then she tells another nurse to change my IV from one arm to the other because she wasn't going to be coming into the room everytime the monitor went off. I told the nurse not going to happen cuz they had just moved it to the arm it was on cuz my other srm got swoolen due to IV being clogged. Jessica wasn't happy w me that she had me moved from a room 38 to A9 in the hallway cuz she didn't get it her way, to her convenience. I brought this to the case manager Ryan which he said he would let someone know but no one came to hear .my complaint. Nurses like her shouldn't work as a nurse if u don't have consideration for the ill. Not even the hospitals in the hoods treat u like she did. One more thing isn't having these patients in chairs and in hallways against HIPPA LAWS???

My sister delivered her 5th child at St Rose in Feb. I realized I posted this review to the wrong campus back in Feb and wanted to make sure I wrote it in the right place to warn other families. The labor and delivery portion of the stay was AWFUL. I actually couldn't believe there isn't more complaints. The on call doctor was condescending and made my sister feel uncomfortable. She didn't get moved into her recovery room until almost 15 hours later. I understand that the hospital may be understaffed and there may have not been any beds available, but they NEVER changed her sheets after her delivery. They placed a pad over the massive blood spots and she laid on top of them until she was moved. There was also blood on the floor. I added an extra star due to the recovery floor. Her nurse was incredibly sweet and very helpful making sure my sister was comfortable. I would strongly recommend going to Henderson Hospital if you can for labor and delivery

In ER from about 230pm through about 830pm. ER totally full. Despite no patient beds being available and having to sit in a patient chair (which was probably more comfortable than a bed), I was treated with respect, professionalism kindness and caring and got efficient quality care from the time the paramedics brought me in until discharge. I thought to myself that this is going to be a mess. Totally opposite. Each area from admission to discharge was totally efficient and organized. The nurse attended to every need. Labs, xrays, ct scan... etc. were totally efficient. I quickly realized my concerns were unfounded. Everyone was friendly and reassuring. The nurse was great. I was particularly impressed by not having to change to a gown or take off shoes for any of the tests. Doctor was also great. She explained everything. Her demeanor was comforting and stress free. I was so worried and in pain when getting to the ER. My concerns were alleviated quickly. I am still amazed at how positive the experience was. I am very grateful. Thank you!!!

Either I got lucky, or this place has an awesome staff. Judging by my presence in the ER, I think it's safe to say that my luck was bad that day, and the quality care I received had nothing to do with luck. Everyone from check-in and registration staff, to the nurse who took my vitals, the nurse who gave me a shot and treated my injuries, the x-ray technician, and the on-call doctor treated me right. Wait times were minimal. No one wants a visit to the ER, but if you do happen to need one, St. Rose Dominican Siena is recommended!

The Hospital was very clean and very busy!! The wait seemed extra long, but there were other cases that took priority over my case and frequently we forget that. All in all I received great care from all departments the Doctor Ordered work from, Being that I was just passing through Nevada to my home in Northern California everyone was caring and friendly. If I had to get care again in Henderson,NV I would definitely go to St Rose Dominican Hospital, Sienna Campus!!

My throat closed up at home, and I was having difficulty breathing due to my asthma and having the flu. I did not wait more than five minutes in the waiting room before they took me straight back to triage which I stayed there for about an hour. Nurses checked on me often. The doctor I met was amazing and the nursing stuff was also amazing. Thank you for taking good care of me.

I’m currently waiting in the children’s ER department. so far my care and treatment plans have been great but the only compliant i do have it wait time. I suggest a different ER if the matter is urgent. for reference, we got here at 8 pm last night and were not taken in for about 4 hours. then when we were taken in, we were then scheduled to be admitted but their was no beds in impatient, which was fine with us to wait. However, It is now 5 pm the next day and we are still waiting and cannot receive my treatments until we are up in the room. My nurse came in a couple hours ago and said that 5 beds just got cleared so i should be next. Here we still are. The doctor is fantastic, really wants to help and the nurse is fantastic as well. but the capacity is small and the waits are hours to days.

Best experience I've had in a long time in an ER setting. Recently relocated to this area. I have to say I was thoroughly impressed with the flow of their pt care and bedside manner. As busy as it was, everything flowed flawlessly between , lab draws, imagining, meds and diagnosis to discharge. Don't want to end up in the Er again, but if the need arises for me or my family members, will definitely be my choice. Thank you for your commitment to quality health care!

I’ve given birth to 3 beautiful and healthy babies at this hospital, 2011,2019 and 2021. Each via c-section. The surgical team and nurses were amazing each time and made sure I was calm and comfortable. I trusted St. Rose each time and they didn’t disappoint! Thanks St. Rose!

From the moment we register everyone was very friendly. The day of the procedure our Nurse was super friendly and caring... The staff made us feel comfortable and worry free..

They made a very scary experience a comforting one. Their care for me and their urgency was wonderful. Thank you a d God Bless the Work of your hands.

The staff was friendly and welcoming from pre-checking to recovery. My surgery nurse Barbara Ann was my favorite. She gave me a calmness before the surgery. I am so happy I got her. 😁 St. Rose was clean and Covid19 concerned about all that enters their building. I am happy with my experience with this hospital.