This gym is $179 per month. You would think at that price they would enforce their alleged "mask policy". Yet somehow you can walk around this entirely packed gym and half the people don't wear masks or use them as chin diapers. I have a daughter at home with an immune disorder; I am in the military. There are reasons I need to wear a mask and expect others to respect businesses polices and do the same. Very disappointed I can’t work out here and will be canceling my membership with Lifetime Fitness. Again, for the price they should be able to afford staff to enforce this during a pandemic.

If you are considering getting a membership to Lifetime in Las Vegas; read this review. It’s growing exceedingly painful to stomach paying nearly $2,500 a year for this gym. From the blatant mismanagement to a staff that clearly takes no pride in their work, Lifetime is barely worth the drive at this point. Before I continue; understand that I have apt experience at both the Green Valley and Summerlin locations; and will be leaving this review across all of their directory platforms. I frequently come later at night and the vibe is clear for anyone coming after 8PM; unwelcome and rushed. Lifetime used to be 24 hours until the pandemic; but despite restrictions lifting statewide - they never returned to a 24 hour operation which is almost mind-boggling given the town we live in and the price we pay for the gym. The staff always announces the gyms closure 5-10 minutes ahead of time (for example, if it’s 11:40PM they say the gym is closing in 15 minutes). The lifeguard staff are almost adversarial towards patrons - often closing the pool areas before the posted times, turning off the outside jacuzzi heat and jets an hour before they’re supposed to be off, turning the steam room off before closing, and forcing patrons to rush through those amenities because of what I’m assuming is a desire to leave work as early as possible. The gym is frequently a mess at both locations. There are piles of un-racked weights, dumbbells misplaced, and out of place gym equipment scattered across the gym floor. There is debris all of the floor, the sanitizer stations are constantly empty which is pretty gross, and the sweat towels are constantly empty. It’s clear no one takes pride here - how could you run a “premium” gym and leave it in such disarray? Not to mention the locker rooms are often filthy, disgusting showers with hair clogging drains, used razors everywhere, and filth everywhere it can latch onto. On top of all of this, the staff needs to be trained in customer service. With the price we pay - I shouldn’t be the one engaging with the staff as I walk in. When I pay top dollar for any experience - I expect the service to be impeccable. At the Summerlin location specifically there is a tall staff member at night who I ALWAYS say hello to and he just stares at me. And at the Green Valley location the front desk girls are often too preoccupied with what I’m assuming is their boyfriends to properly greet guests as they come and go. The cost we pay should demand higher service, they need to step it up substantially. Then there’s the patrons… you’d expect that with this kind of membership, it would keep the undesirable guests out. But there are young ego-lifting kids who throw there lightweight dumbbells on the ground because they can’t control the weight, old men who use pedieggs in the steam room, and a plethora of rich dudes with ILS walking with their nose in the air. As someone who takes bodybuilding seriously, the peers around me are embarrassing and don’t seem to face any recourse for poor gym etiquette. We live in a 24 hour town - closing the gym at midnight is a joke. If you finish work at 8, you have to rush through your workout and don’t have time to shower. And I’m not the only one who feels this way; I talk to members constantly with the same grievances. Lifetime members - we need to demand better. Let management know how poor of a job they’re doing. And if our feedback goes unheeded - let’s move up the ladder to corporate. I hope this review gets across the right desk and some positive changes can be elicited as a result. I don’t know how much longer I’m willing to pay a premium for a subpar experience with a messy environment, no love for the late night gym goers, and poor customer service. Please do something and do it quickly.

Disgraceful management at this facility. I cannot recommend based on discriminatory behaviour to people of colour and Hispanic ethnic backgrounds. The tall steroid pumped employee needs to be fired and co workers who approve of his actions alike. This deserves less than 1 star. Beware. America the land of the free - except for those with tattoos or coloured skin according to this facility.

Overpriced and the staff always act like they hate their jobs... I don't understand the attitude when members pay a lot of money to be there. Does it hurt to smile, acknowledge and practice basic customer service skills?! Also, you should have a map of the layouts of where everything is, such as: cardio, stretch, etc equipments... New members may not realize where everything is at... even just signs that says upstairs are workout equipment, or racketball court this way..... other than that, the place is clean and well maintained!

I would never and will never step in a gym where discrimination is tolerated! A place that charges so much for membership should have enough money to train and educate their employees on customer service! Everyone should be treated the same no matter what they look like or how they choose to dress while THEY are working out! Someone's appearance should not dictate the way they are treated and this gym does exactly that! We're in 2023 no one should have to feel judged or criticized by their appearance especially if they aren't bothering anyone!

I joined here a few months ago and have been very disappointed. I typically go in the early afternoon and the gym is packed. I would expect this type of crowd after 5 pm, but it's always crowded. Another issue is that the weight area smells like sewage...especially back by the leg press machines. Not sure what the issue is but it's been getting worse. Also, they offer a very limited selection of classes.

This place is incompetent. I called to get the Christmas Eve hours and the automated voicemail said the club closes at 3 on Xmas Eve. Couldn't get a hold of a live person to confirm but trusted the voicemail. Website did not have holiday hours, and google said holiday hours closed at 3. Showed up at 2 and the gym was closed. Totally incompetent management. This place has gone down hill in other ways, not as clean or organized as it used to be . No more summer parties. Front desk girls at night are rude.

I was initially skeptical of the reviews below mine, but unfortunately, the staff at the gym proved to be racist towards my friend. This incident occurred on June 1, 2023, at the front desk around 10pm. I was unaware of the rule prohibiting guests after 9:30 pm, which raises another concern because there is no such regulation in Boston Lifetimes. It seems that this club prioritizes new sales over taking care of its loyal customers. Given the circumstances, we inquired about my friend signing up for a membership, as many of us at WeWork frequent this gym and my friend was genuinely considering joining. The staff member initially informed us that signing up was not possible at that moment. However, after some discussion, she abruptly changed her stance and presented an iPad with an unpleasant attitude, implying that my friend couldn't afford it. This assumption was based on her remark, "yeah, the price points are not for everyone." It's worth mentioning that my friend owns a multimillion-dollar business and is financially secure. Who would want to sign up after such poor customer service? I was utterly shocked by the staff member's demeanor, prompting me to inquire about canceling my own membership. She promptly demonstrated the cancellation process on the app without any hesitation. Ironically, though, she hesitated when it came to showing my friend the available club options. I have been a member at Lifetime for three years now, and I can't help but wonder what happened to the friendly staff. It's disheartening to see the decline in the quality of service at this gym. Just take a look at the negative reviews – it's clear that there is a problem. Now that the COVID-19 pandemic is over, I strongly urge the management to hire better staff and eliminate those who exhibit such unprofessional behavior. There are many people who genuinely want to work and provide excellent service.

Nice place…never had a problem with staff. I just get a weird cult vibe here. Walking around this place is like a scene out of The Invasion of the Body Snatchers. Pod people....And the kicker….Living quarters on the property??? Black Mirror anybody?

NO REASON THAT BIG POOL OUTSIDE CAN'T BE OPEN. NOT A HOTTUB ITS A POOL THAT SURE FEELS BETTER! WATER COLD INSIDE otherwise. Comfortable place. Just very pricey. Hottub inside, can't use, no sauna or steam room. Pool outside ok & comfortable, but construction going on is loud. Couldn't relax at times from the construction. Nice inside tennis courts & workout area. Wish was saltwater pool for 179 a month. Chlorine dried me up bad, but they supply decent soup/conditioner/ body wash in showers that really helps put moisture back in the skin. Thanks. Open that big pool outside it's not a hottub! Or I'm cutting my membership to cold.

Logan, I agree with you describing Lifetime charging $260 for membership as "armed robbery." Mindy, it's wonderful to see corporate's and your "Important Update | Lifetime Membership Waitlist" email in response to I suppose the backlash and recent wave of negative, one-star reviews. To you people over at corporate, how do and can you possibly justify charging $260 for membership, constantly raising the monthly dues, and pretty much everything being a la carte? You can't. Some of your members, myself included, are wrong for continuing to support this business. Why do I continue to support this business? It's the people: my personal trainer, massage therapist, and the wonderful team members in the cafe and from the tennis department. You guys keep this up and don't be surprised that at some point, in time, your members might or will start to walk(ing) away and boycott(ing) this business. Having said that, and to you people over at corporate, please figure out this madness and insanity in regards to membership pricing.

It would be more stars but the gym is ALWAYS packed. 6 am, 12 pm, 5pm, it’s always packed. You find yourself waiting for a squat rack for a long time because they always have the classes during the day. Why wouldn’t they just put the class in it’s own room instead of in the middle of the gym is beyond me.

They charge $300 a month and don’t take care of anything in the basketball court room , for example this rim has been down for over three months and they NEVER clean the floors in there . Every time I come in and they have had the kids play room set up on one side you always find trash and marbles and other kiddy stuff on the ground for weeks after and as I said before the floors are disgusting in there you can’t play a game without leaving with your hands being covered in a black coating , so I can only imagine what’s all over the kids after they run around playing on that same floor .

Lifetime Green Valley has some great cycle instructors but the maintenance team is lacking big time - bikes are always loose and not maintained properly and since I only go for the cycle classes that's a problem. I have let staff know and nothing gets fixed or tightened. Clubs always start out great but as time goes on the management team seems to just let go the club and equipment go - Sad because this club charges top dollar for us to use broken and loose bikes - I have been cycling a long time so I know what is right and I know when staff doesn't care - I have been a member of this club since 2015 so I see the decline.

I will give 5 star when they open Sauna .

This gym and company as a whole should go down in the record books for biggest armed robbery by a business!! They charge $260 for a membership and people actually pay it just because the aesthetics of the gym look nice, but in reality they have less equipment than places like LVAC and it's not even close. Not only that, but it's packed during the day. There is hardly ever a spot to do any work on the bench or the machines are occupied. The cherry on top is their shady management. These people are looking to sink their teeth in you and really get you locked into a membership that is unnecessarily difficult to get out of. Don't let the pretty gym fool you!!!

Take your life into your own hands. Make sure you read the terms and conditions. Thank God, I didn't sign my wellbeing away here.

If I could Give this club is zero I would rate it zero stars all they want is your money they are totally completely UN flexible during Covid when it comes to billing. They are solely focused on Getting your money with every disregard to safety. They are very sneaky in their billing department they do not ever call you back and they just charge on your credit card without authorization I would not recommend this club to my worst enemy

Had a facial with Lane…she is hands down the best aesthetician I’ve ever had! Her facial was tailored perfectly to my skin. She was fun to talk to, knowledgeable about my skin issues, and knew exactly what was needed to improve my skin. I re-booked as soon as I was done with my appointment and look forward to many more sessions! If you are at Lifetime, there is NO excuse…go get a facial with Lane!

Great tennis classes.

To call this place and it’s staff AMAZING would truly be an understatement!!! We had to put our membership on hold ONLY because our main reason for joining was for our son to use the children’s amenities. Our son is autistic and needs to let his energy out. During the Winter time it’s very difficult to be out in Vegas with a toddler. Unfortunately there are government mandates in place that are out of the club’s control to allow certain amenities to open at the moment. So once the guidelines loosen up, hopefully we can restart and start enjoying the club again. We were helped initially by Anthony Mosier who was incredibly kind, patient and helpful! The rest of the staff was also incredible and proved that Excellence was truly their minimum standard. If you’re thinking of joining, take it from someone whose life revolves around fitness / health: look no further! The cost is a bit up there but I can tell you for the value you get, it’s well worth it. Consider the things you buy and do in a year that can add up to the membership fees here and realize that you can change some habits, make adjustments in your budget and make the investment in yourself and your family. It’s an investment that in my honest opinion is well worth it!!! Don’t just focus on the cost - focus on the value that you’re getting for the cost. If you don’t see the value for the cost - then don’t do it. I’d find it very odd if you couldn’t see the value it adds in someone’s life. Thank you Lifetime Fitness and I hope we see you guys soon again! Hopefully before March!!!

this is one of the nicer LTF clubs I’ve been to, I had a good workout and enjoyed the basketball courts and pool

Terrible customer service! The billing service is a joke. I have a membership for my 80-year-old dad and they re-opened without informing us and they refused to refund us for the months that we were charged throughout Covid when my dad obviously did not want to go because he is heavily at risk. I have been on the phone with them all day and they are being very rude about it and refusing to refund me. I wouldn’t even mess with their company especially during this time they are not being very convenient!

Super Gym. Best facility in Las Vegas. Deep commitment to cleanliness. Incredible group fitness instructors, Dana M, Rollins, Pamela B and Dallas to name a few. This is a high end, You get what you pay for type of place.

TO CANCEL YOUR MEMBERSHIP YOU MUST SUBMIT A CERTIFIED LETTER? I HAVE OVER $270 IN LT BUCKS THAT I WILL NOT BE ABLE TO USE ON A MEMBERSHIP, SO THEY WILL EXPIRE, THOUGH I PAID FOR THEM. HENDERSON LOCATION IS ALWAYS A CONSTRUCTION ZONE AND THE STAFF HAS NO RESPECT. I CHOSE THIS GYM SPECIFICALLY FOR THE KIDS CARE (5 YEAR OLD). WHEN MY SON TURNED 14, HE WAS CONSIDERED AN ADULT AND OUR MEMBERSHIP WENT OVER $300/ MONTH FOR MYSELF AND TWO KIDS.

Great place to play tennis indoors. Lots of courts.

This place is incredible for just about anybody. I have four boys so this was great during the summer. I would drop the kiddos off in their summer camp and then go hit up a yoga or spin class. I LOVED the instructors. The staff in general was super nice and accommodating with the kids. I was grateful to have this place as in option when summer is unbearable. I would pick up my kids after my classes and then we would hit the pool. Life guards always on site, the place is super clean. Pool incredibly clean. You can order food and drinks at the pool. We would bring in sandwiches to save money and once a week order pizza for the kiddos. My husband would join us on the weekends. It was amazing. My kids always ask about going back but our summers have been busy! I would recommend this place to all!

This is a fitness center, a social gathering more than just a gym. They gave a Café, indoor and outdoor pool, tennis courts, kids area drop off, steam room, sauna and much more. Parking can be difficult in high peak hours and the gym can get crowded as well. Day Pass is $50.00 if you want just experience the facility. The staff was very nice and helpful March 2022

Beautiful Gym !!!

Yes it’s expensive when you consider all the gym options there really isn’t much else that compares. We have a toddler and the kids club is amazing. The team that work there are fantastic and our little one loves Caitlyn and Jaecyn. If you use all the facilities and go to the events they put on it’s actually great value!

The club is really nice. The chicken gyro bowl is not the same here as it is in Alpharetta nor does it taste as good though. Overall it's a wonderful gym.

I love this gym, especially for kids. They offer a kids academy with a large variety of activities. You can focus on your program, while the little ones have their activities. They are on the expensive side, and lack a good guest program, but other than that, the club offers a large variety of programs that fit everyone's needs, including tennis and swimming programs. The club is very clean and well kept, it is open until midnight, and you can do your workout as your schedule permits.

Spa is very therapeutic for my health, I have degenerative joints osteoarthritis, and other nerve issues. Fitness classes are designed for all ages. I love this the most about this gym, since I have children as well.

I could not be more happier with this gym! It has such great amenities and my daughter also loves the day care! They take such great care of her and she is always happy when we pick her up!

I love this club, so many great staff members. Carlo is an awesome trainer. Rob, who runs tennis and pickleball is great. Andri who is a tennis pro is a lot of fun!

I LOVE this salon & my esthetician!. Dara has been my esthetician for the last year. She's very professional & attentive to what service I need as my skin is changing due to age. I've noticed a big improvement in the health of my skin over the last year. In conversation, she's often excited about the education classes she takes regarding the newest technology & services that Lifetime incorporates. She is also very sweet & provides a for a nice relaxing environment.

Bougie gym--- they've thought of everything. I'm late to this party, darn it. I was sponsored by LGCY and Kody Ayotte. Amazing time swimming in the gorgeous pool.

very nice. super clean

Love this place. Clean, great selection of equipment and everyone is friendly. Hopefully these covid restrictions end soon so we can use all the facilities again.

Only place I feel safe as from cov19 & comfortably going to. 100000 stars on cleanliness & sanitation here.1000000 stars on not being packed! 1000000 stars not seeing nasty, ugh people here! Only complaint is pool inside water temperature is to cool! They need to have it 85! It sucks already no hottub, no sauna, no steam room like all that's closed. Turn up the temperature to inside pool & I'll pro-long my membership. Or open that I thought was a pool outside that says spa. That's a pool not a spa lol. Huge! I've been in that thinking it was pool swimming lol. Only difference it's warmer. Not even hot tub jets it's to big, I thought what water spouts was in that just delivered hotter water. Nothing is hottub about it but it's warmer. Things a pool size of your backyard.... Lol. Limit 3 or 4 people in it because of social distance easy. Not many used it from past experience thou.

Beautiful facility but I was disappointed that they don't have diving boards or any gymnastics equipment. Both hard to find is Vegas or Henderson. Great staff and members too!

I've always worked out on a pretty regular basis, but this team has really inspired me - much past the point of anything else I've ever experienced.

Beautiful, clean gym with excellent facilities and amenities

The best place to workout, socialize, have fun, meet new friends. Awesome indoor and outdoor pools with bar during the summer. You will feel like being at the pool of a 5 star resort. The classes are the best! Cycling, yoga, barbell training. The people are like a second family. If I could give it more stars I would.

I played a USTA tennis match here recently. The facilities are great, but the netting between the outside courts is so frayed and flimsy that I found myself entangled in and tripped by them several times as I chased down balls during play. This needs to be fixed. Otherwise it's a first-class place.

They do not enforce masks at this gym. They make you wear one when you check in but not afterwards. I’ve seen so many people working out without masks and interacting with workers, and the employees don’t say anything to them. I usually just avoid people who aren’t wearing a mask or those who are wearing one improperly, but this Wednesday at 4pm there were so many people not wearing a mask properly, and a lot not even wearing one at all, that no matter where I moved In the gym I was close to someone that wasn’t properly wearing a mask. Besides that the gym is good. Staff is friendly and the amenities are great. I do appreciate the amount of cleaning that goes on, and the availability of cleaning supplies for guests to use. I just wish the employees asked everyone to wear a mask, instead of the employees encouraging not wearing one by initiating convos with people who aren’t wearing masks. At EoSFitness, they had no problem asking people to raise there masks, or just remind them to keep it on.

Great place with super nice staff! Lucky my friend is a member and she invited me to play indoor tennis. It was awesome! What a great treat during our colder weather.

The building is huge. But the actual gym area itself is way smaller then any 24hour fitness or normal gym. (Literally like half the size). The basketball courts and indoor tennis courts are the only nice thing about the place. Oh did I mention they have the basketball courts closed down ALL DAY because of some kids class. Again this is how small the building actually is. They have to take their only basketball court and use it as a kids camp. The tennis courts would be sweet except they have weird hours as well, and you have to pay extra to use them. Yes, extra. On top of the $200/month membership they want more to be able to use the facility. Long story short, don’t. Just don’t. Save your money.

Poor customer service. They never pick the phone up and if you leave a message 100 times they never call you back. Of course not recom this place.

best gym i ever visit,clean and awsome staff members

I absolutely love this gym! You can find all the fitness equipment here.

I've been a member for about 3 years now. I just go to use the pools but if your into machines & classes, etc. Its great. Outside feels & looks like a 4 star resort.

Been a first class facility since the doors first opened.

Clean, larger ‘day club’ than Summerlin location. Both are great... any LT location actually lol awesome place. I go there sometimes on rest days to just chill and eat/drink. Not sure if it’s the same now; haven’t been back since the reopen. Work it!!!! Yaaassssss

Lifetime Athletic Fitness in general is a Premium or as some might call it a Luxury gym. This particular location is my favorite as the staff when you enter the gym doors all the way to the bathroom cleaners are friendly. The cost per month to be a member is probably the highest in the valley but you get what you pay for. This gym has everything a person could want and it is extremely clean. The Personal Training department is where it is at as they have the best trainers from all over the country. They all have spent zillions of hours in training and taking tests. They are well connected and very personable. I had the opportunity to have ALEX B. as my personal trainer and group trainer. He is phenomenal and was very knowledgeable. I highly recommend asking for him as he will whip you in shape. Sorry everyone for the long review as there is so much more I can write about with this gym but it’s worth checking out. If you want to be treated like you have a million bucks and you enjoy nice things or should I say luxury this is the place for you.

Glad to be back #fcorona

It's okay. I've seen better. A little over priced. Too much wasted space. A lot bikes, moderate free weights. The people are very professional and kind. Price went up to $180/mo. Should be around $100.

Staff is amazing and super friendly. People are always working, everything is always clean. Lost 75 lb there in one year thanks to them

Beautiful facility. I recently moved from Summerlin to Henderson and switched Lifetimes. The Henderson location is much nicer, cleaned and has a high caliber clientele. Highly recommended!

Amazing club!

Best gym in town

Love my gym

The facility is exceptionally clean, the hosts and staff were quite friendly. I was even waiting for someone in the lobby and multiple staff members of varying levels of seniority made certain that I was being taken care of. The facility feels cleaner and more put together than its Summerlin counterpart. The staff also gave off the impression that they were immensely satisfied with their jobs, and that they really enjoyed being there. Which makes a world of a difference as a guest. I will definitely be returning.

This place is top notch, friendly staff, clean and tidy locker rooms, would definitely recommend giving it a try 👍

Great place