1/5 Mrs. H. 1 year ago on Google
West
Lake
Mead
near
Rampart,
Summerlin
Store
-
I
have
been
a
patron
of
this
store
for
6
years.
All-be-it
to
merely
have
batteries
replaced
for
my
“fun”
time
pieces.
I
have
had
all
my
fine
jewelry
pieces
custom
made
when
I
lived
in
Carmel-by-the-Sea,
CA.
I
am
retired
and
moved
to
LV
for
the
dry
weather
on
aging
bones.
I
recently
brought
in
a
“fun”
watch
for
a
battery
replacement.
The
jeweler
was
concerned
that
the
battery
might
not
hold
for
this
watch.
It
didn’t.
Due
to
my
schedule
I
couldn’t
bring
it
back
that
day
so
a
couple
days
later
I
brought
it
back
to
inquire
if
I
could
return
the
battery
in
exchange
for
having
another
“fun”
watch
sized.
The
jeweler
was
on
vacation
but
the
female
manager,
although
polite,
would
not
attempt
to
consider
it
since
the
work
was
done.
Yes,
the
work
was
done,
but
the
jeweler’s
concerns
were
correct.
The
battery
could
have
been
returned
for
future
use
since
the
problem
was
most
likely
the
watch,
not
the
battery.
Because
of
her
less
than
gracious
position,
I
proceeded
with
her
retrieving
from
the
safe,
a
3ct
oval
lab-made
Diamond
to
sit
on
my
finger
for
size
purposes
and
to
also
size
my
chosen
finger.
Later,
I
selected
another
jeweler
to
custom
craft
the
vintage
design
I
wanted
for
a
3ct.
oval
Emerald
set
East
to
West
accompanied
with
Diamonds
as
a
hallo.
The
sale
could
have
been
theirs
if
after
speaking
with
the
jeweler
upon
his
return,
was
able
to
craft
my
vintage
design,
and
equally
as
important
to
me,
had
the
manager
been
gracious
with
quality
customer
service.
This
would
never
take
place
in
the
elite
town
of
Carmel-by-the-Sea.
They
understand
that
exceptional
customer
service
brings
their
local
customers
back
time
and
time
again,
earning
them
large
sums
money.
My
jeweler
in
Carmel
had
crafted
for
me
several
custom
pieces
all
made
with
real,
nature
mined,
high-end-quality
gemstones,
for
which
these
jeweler’s
only
carry,
as
opposed
to
high
quality
lab-made
stones,
all
the
while
offering
consistent
exceptional
customer
service.
What
a
shame
to
lose
such
a
potentially
huge
sale
from
someone
who
on
that
day,
dressed
in
workout
clothes,
not
appearing
to
have
that
kind
of
money,
actually
does.
Hopefully,
for
the
sake
of
their
future
business
and
potential
affluent
customers,
lesson
learned?
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