1/5 Mircea D. 1 year ago on Google • 2 reviews
The
gym
as
a
facility
is
great,
but
I
cannot
give
a
better
review
than
1
star,
due
to
their
HORRIBLE
cancellation
policy.
I
had
contacted
the
gym
in-person
and
via
phone
to
cancel
my
subscription
back
in
2020,
as
I
was
moving
away.
At
the
time,
the
front
desk
operator
told
me
it
would
be
canceled.
I
found
out
(after
two
years)
that
they
had
continued
to
charge
my
bank
account
their
monthly
subscription
rate,
without
telling
me,
and
when
I
inquired,
they
said
I
need
to
WRITE
A
MAIL-IN
LETTER
WITH
MAIL
TRACKING
(in
the
21st
century!)
to
cancel
my
subscription.
This
is
completely
ridiculous,
and
is
clearly
designed
just
to
make
unsubscribing
harder.
Of
course,
they
did
not
offer
to
refund
me
the
thousands
of
dollars
that
the
stole
from
me
this
way
(in
spite
of
me
asking,
and
records
showing
I
had
not
used
the
gym
in
years).
On
the
plus
side:
if
you
do
actually
want
to
use
the
gym,
the
facility
is
good
and
the
staff
is
friendly.
Too
bad
their
HQ
will
try
to
screw
you
as
soon
as
you
try
to
cancel
your
subscription.
Without
clear
instruction
how
to
cancel
the
subscription,
and
just
saying
"it
will
be
done",
I
wonder
how
many
other
clients
were
robbed
of
thousands
of
dollars
in
this
way.
Simply
dishonest
behavior.
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