What an unfriendly woman in Arnhem. I was immediately barked at when I rang the doorbell, she was busy. After 20 minutes in the cold I called to find out how long it would take and she said irritably that she didn't know and pushed me away. No customer friendly approach, I will never go there again!!

The Gold Exchange Office in Arnhem is located in the Steenstraat on the Musis side. Enter the parking garage and you can walk into the office almost dry. It is advisable to schedule an appointment, especially if you have multiple items with you. I also advise everyone to study the amount of gold you have in your hands and what its value could be. Nowadays, the whole of Holland bakes, so there is probably someone with a digital scale. Search online for the gold price per gram for 14, 18, 22 and 24 carat gold. I had various domestic and foreign coins. You think you have gold in your hands, but how do you gauge this? Is it the gold value or should you look at the collector's value? A quick Google search will give you some guidance. 99% of the coins will yield gold value. Only if Wilhelmina has pigtails or William III has a wart on his nose could a collector be willing to pay thousands of euros more than the gold value. Online I currently (31/12/22) find the following prices offered per gram: 14 carat 31.59 18 carats 40.51 22 carats 48.47 24 carat 54.01 The gold price has fluctuated greatly over the years and is currently around 55 euros per gram. A gold broker will of course always offer less to earn a living. 5 to 10% below the gold price and taking into account the gold content is very normal. The quantity you offer an office also seems to influence the price. If you go for the gold value, the Gold Exchange Office will remove your coins from the packaging and weigh them professionally. Magnet and test stone are released to determine authenticity and quality. Quite exciting to enter a new world as a layman. Fortunately, the Gold Exchange Office helped me professionally and received a fair price.

Professioneel en zeer aardige mensen.

The door opened with difficulty 15 cm "hello..." Hello.... "can I help you" Yes "But I am busy with a customer" etc etc. Oh and your dog is not allowed (small puppy) I was dumbfounded, and handed in my gold elsewhere.

Arnhem center: Golden tooth: 1 gram: “I offer you €10”. Colleague at the Kronenburg Arnhem shopping center: choose 1.7 gr. You get €28. Gold exchange office Arnhem: shame! And spare me your standard answer that you regret this experience.

I called to see if I could exchange old English pounds for new ones. That was possible. Long trip to the store. First comment was that they could only be exchanged for euros. Difficult, but okay. Second note: we can't change them at all. But ma'am, I called about this! Sorry, but I can't do anything for you. Bad thing. Don't go there!

According to them, 56,000 (gold price per kilo) * 0.0311 (1 troy ounce) is 1,600. And then they make an offer of 1,500. Maybe time for a calculator or a math course? Oh yes, the employee had more desire to smoke than to help the customer.

I was helped by a lady with short blond hair, it was an informative conversation. I was treated very pleasantly and professionally.

Very friendly lady took her time and gave detailed explanations about purchasing gold. Also ordered currency at the same time, which was cheaper than the competitor.

Terrible experience, lack of professionalism and no honesty towards the customer. I give one star because 0 is not possible. About a month ago I went to this store for a silver chain and a gold clasp, they both had the mark: 925 for the silver and the white gold clasp had the 750 symbol, they were jewelry that I don't use anymore so I it's not 'I need it. The lady at the counter looked at the two items without doing any testing and immediately said that the chain was not silver while the other item was not gold so she couldn't take them. She was told that there were gold and silver symbols and she replied that one was not really silver, while the other was gold plated. Are we kidding? I understood that he had no intention of buying the things and treated me as ignorant (but I'm sorry because instead I know the different metals and if it was true, as the lady said, the two items did not have the symbol ). I went to another store and who knows why, here he confirmed what I had said: 750 white gold and 925 silver because the brand was also there and the metals were also tested. Nice way to treat customers!

Great company, quiet environment where time is really taken for you. Customer friendly lady, will definitely come back. TOP!