4/5 Bill W. 6 months ago on Google
At
check
in
the
young
man
at
the
desk
seemed
pleasant.
We
are
traveling
with
2
other
couples
and
our
rooms
were
on
the
3rd
floor
and
clean,
Room
305
had
a
little
odor,
but
we
sprayed
air
freshener
and
it
was
ok.
The
hallways
were
I
heated
as
you
got
off
the
elevator
and
very
cold
when
we
checked
in
11/3/23.
The
air
seemed
to
be
running
on
a
very
high
blowing
force
and
was
extremely
cold
air
on
the
3rd
floor
in
the
common
areas.
When
we
returned
to
the
desk
to
ask
the
young
male
front
desk
attendant
to
please
adjust
the
hallway
temperature
on
3rd
floor,
his
tone
and
attitude
toward
us
discounted
our
request
and
our
concerns,
in
fact,
he
was
rude
and
discourteous.
He
told
us
that
it
was
not
cold
and
the
heat
was
on
and
walked
away
from
the
desk.
There
was
a
new
female
attendant
at
the
desk
and
she
was
coming
on
duty.
We
also
asked
about
cookies
that
most
Hampton
Inns
provide
as
a
snack
in
the
late
afternoons,
he
told
us
that
“he
had
been
too
busy
to
make
cookies”
and
he
never
offered
that
he
would
make
cookies
at
any
time?
said
he
had
had
a
busy
day
a
was
not
making
cookies.
My
wife
told
him
that
she
would
call
Hilton
corporate
office
and
he
told
her
to
go
head
and
call
them.
His
disposition
was
not
worthy
of
a
front
desk
attendant.
We
felt
unwelcome
and
that
he
wished
we
would
go
away
and
leave
him
alone
as
he
walked
away
from
us.
His
customer
service
skills
are
poor.
The
other
employees
I
met
were
very
nice
and
considerate.
They
also
agreed
it
was
very
cold
in
the
halls
but
only
the
front
desk
could
adjust
the
thermostats
and
the
young
lady
that
came
on
duty
latter
that
evening
did
make
cookies
and
was
very
nice.
We
have
always
stayed
at
Hampton
Inns
when
we
travel.
This
experience
was
certainly
an
outlier
and
unfortunate.
Mr.
and
Mrs.
Williams
room
305