We came here excited to have cheddar bay biscuits and ours meals, but we were met with “ I’m sorry we are waiting for more biscuits to finish baking”. As we wait patiently we place our order, and wait another 40 minutes before our server brought us 3 1/2 biscuits for our party of 3 with our food. Also while we waited we saw our server bring biscuits out to the table across from us and the one behind us. Our food is an entirely different subject entirely, my wife ordered the filet mignon and this is what they say is a 25.99 filet (see attached photo) my food was over cooked shrimp dried out and super salty. A night of excitement for a good time at Red Lobster ended with us vowing not to return to this location.

12/17/23: On a bad day to watch football and to make up for missing our anniversary, last week, by going to Red Lobster. By the way, there's zero wait during a Game. This visit , we enjoyed the shrimp, lobster, and scallops with broccoli and coleslaw. As always, the food was served in minutes and was superb! Thank you to the skeleton staff for an amazing experience! Get Outlook for Android 11/15/23. Thank you to the staff and leadership of Red lobster Lewisville. We had a good experience with our Veterans Day meal(ball shrimp coleslaw french fries) as well as a lobster Pizza. Our server- Bryce was extra resourceful and he got us taken care of. Everything was delicious and served fast. Get Outlook for Android 7/21/23: We always love coming here. Autumn, our waitress was fast and fun. We had the pleasure of enjoying the combination platter with lobster shrimp scampi and coconut shrimp. The the hidden jewel is the Pina colada sauce for the coconut shrimp....AKA..."heaven in a cup"!!!! Thank you for another wonderful meal! 7-25-22: Visited with our daughter. What a nice visit! See Vick, he is nice will take care of you. We love the Lobster, shrimp, and steak. ....7-7-22: Excellent meal. I have found a new Sauce Love. The Pina Colada Dipping Sauce is earth shakingly good. Otherwise....all was....Quick easy very tasty

After not being greeted properly with a smile, a joyful welcome, and seated for about 15 minutes without waitstaff taking our order, our waiter finally came by and apologized for the wait. The manager also came by and gave us a free appetizer of our choice for having to wait along with another apology. From that moment on, our waiter made sure every need was met. It was, after all, my birthday dinner (a few days early).

I had not been to a red lobster in a number of years but we decided it was the time to go back with the family! The place though looks very dated and dingy. Though yes Red lobster has a distinct look inside, much of the furniture was very dated and needed an update. And for whatever reason, the table next to us, had dirty plates and a random lime sitting on it for our entire meal despite it not being crowded or no one eating there. Our server was nice though a bit impatient as she didn't seem to be too interested to wait for us as we asked various questions about specific menu items- had the "can you just pick something already!" Kind of look. We had ordered the mussles and the build your own platter . As you can see in the images, most, if not everything is pre-packed and precooked and not made fresh and shows in the taste and texture. The foods were very greasy and leaves no room for changes. The lobster tails also were rubbery and not tender. The mashed potatoes tasted like standard packaged mashed potatoes .The cheese biscuits though were still amazing . Ultimately the create your combo is a good deal for the $40 price tag, however, due to the size and quality of the lobster tail, I wouldn't choose those as your premium entree. Though the shrimp pasta was ridiculously oily, it tasted descent and was a great portion size. The mussels had a great portion size, but again, swimming in oil and had a rubbery texture.

Came here because my mom loves it despite me always trying to talk her out of it. I ordered the lobster tail for the first time in forever, and I quickly remembered why i don't. The presentation was sad. Limp slivers of lobster tail on a frail and destitute looking carapace. The steak was cooked well, but I can get a better steak at a steakhouse. The namesake should be way more impressive, or at least worth it The service was good, though they were out of calamari, which disappointed my mother.

Red Lobster has really gone down hill. My entree was pretty good. The famous cheddar bay biscuits didn't seem as fresh and hot like in the past. This places is horribly understaffed. For the prices they charge you can definitely find a much better place to eat seafood and pasta and be blown away.

My first time visiting the Lewisville location and the staff there...every single one... even those who weren't waiting on us were all very attentive and sweet! The food was great and cooked perfectly and the drinks were also great! Well definitely be visiting this location more often!

Zero stars if we could for zero decent service, zero atmosphere, zero cleanliness, and just an all around what the heck happened to Red Lobster?? Or at least to this one? We dined there a week ago, after some time of not going to a Red Lobster, really looking forward to some of our favorites. The restaurant was almost empty as we were seated by a corner window. Next to trash on the floor. (Our waitress walked by those pieces of trash many times and never bothered to stop and pick them up.) The waitress was, well, less than congenial. Perhaps she didn't smile much because she was missing a front tooth, I don't know. Dental work can be expensive, but we have worked in that business before, and would not put people (or ourselves) out to meet the public in that situation. However, the poor woman couldn't help that, but she could help her service, which was non-existent. After taking our orders, she disappeared for a long, long time before bringing our drinks of water and iced tea, and then disappeared even longer to bring our soup and salad. My spouse discovered why we were waiting so long when he went to the restroom: she was sitting in the back eating her own dinner. Finally, our food came. My shrimp scampi and scallops (these were tiny baby scallops, should have been noted somewhere; I would have been happy with just a few normal sized scallops instead of a dozen miniscule chickpea sized scallops) were floating in a melted butter substance. Folks, that ain't butter, which will congeal after a certain time. Makes you wonder what is going into your body. My husband was enjoying his shrimp feast, except that it was more pasta than shrimp. But he did seem to enjoy. We always love the cheddar biscuits. We had to flag the waitress down for more biscuits, but she did bring them, she was so busy (not). Remember, there were only a few tables. In the meantime, we were watching out our window as people would park, come to the front door, try to open it, and then end up banging on the door to no avail, and leaving. We went to the front to tell them that people were trying to come in, but no one was there. We flagged the waitress down again and told her, and she said that it was because the toilets weren't working so they had to close the restaurant, the Health Dept wouldn't let them stay open with the toilets not working. I casually asked if it was a water problem, not really interested that much, and she said it was the sensors on the toilet that automatically flushed them. They were broken. Huh? On ALL the toilets? Yes, she said. All at once? Yes. Can't you override that with the little button on the side? No, said the waitress turned plumber. Whatever. So, "you didn't want any more shrimp, did you?" she asked my husband who had ordered the Ultimate Shrimp Feast and had only the shrimp and pasta (I think) from the selections. Well, yeah, he did, in fact. She wasn't too happy about that. She went huffing off, and some long time later, he received a coconut shrimp dish, was pretty good (if you like coconut). We were just about ready to get out of there though, so ate some and wrapped some in napkins and decided to get the heck out. It was pretty obvious that they did not want us. Not to worry, we will never go back there! (We did tip the waitress, though. Wait staff makes so little, and they take their cues from management, after all.)

I was very pleased at the new management and how they are handling guest service. I had an issue with my order and it was taken care of politely and promptly. Please give your servers and bartenders a break, most establishments are short staffed and doing their best to accommodate our coveted eating out habits:)

Absolutely ridiculous. When we first walked in we were barely acknowledged and the place wasn’t even busy at all. When the waiter finally came we ordered are drinks and food. Drinks came out fine than about 15 min later the bread with no salad. The waiter rushed off before we can say anything. An hour into this fiasco our food finally comes out and still no salad which I addressed so he said he was going to go get it, fine. Well when we started to eat all the food was cold like if it was sitting there for a while and no one brought it out. That was it at that point we got up and left safe to say we will never be returning to this location anytime soon.

I thoroughly enjoyed the food and service. They constantly made sure everything was good and that there was no issue with the food or service. I would a 100% percent come back again. BTW I came with my family.

The food was amazing! We both got the never ending shrimp with a lobster tail and the Mrs. got a few cocktails. Rhonda was an absolutely amazing server and the manager was super friendly and involved! You can tell they both love what they do! Had an amazing night thanks to them and great food!

We had a reservation but still had to wait ~15 minutes to be seated. On busy days the staff give the impression that they don't know what they are doing. Once you actually sit down at a table though it gets way better. The server may forget the extra side dish you asked for or something minor like that but the food, biscuits, and mocktail I had tasted superb.

First of all I usually NEVER leave bad reviews for mistakes or minor inconveniences that we had experienced at restaurants . It had been years since i been at a Red Lobster and this year my wife decided to go there for our anniversary dinner , we had seen the menu online and planned what we wanted down to the cake and ice cream dessert . To start it was 108*f outside and we go our iced tea with almost no ice , we asked for ice and half hour later we got a cup of ice , i decided to get the surf anf turf with the fried shrimp and 7oz sirloin steak, well when we eventually got our food my steak was just a very dry ball of meat way overcooked and i couldn't eat past 3 bites it tasted like a wet sock (the steak actually looks good in the pics i took due to my cell having camera issues but was way overcooked and super dry ) . i have never left a steak behind but this one was so bad that i decided to just pay for our order and leave , the mash potatoes were like out of a package , they dint have coleslaw and no rangoon shrimp which was what my wife wanted so she had to settle for fries and salad . Needless to say we were extremely disappointed overall, to the point we just picked up a couple pizzas from Little Caesar's and finished our dinner date at the park bench eating pizza .

So, from the time we put our name on the wait list, it was 2 hours to be seated even after we were told that our table was ready less than one hour into the wait. In the middle, they told us they were waiting to seat us to not stress the wait staff. Then once we got seated drink orders were not taken for 20 minutes and it took 40 minutes to get food after we ordered drinks. Food was ok but my brother ordered lobster tails and got no butter until ha asked several times and the food was no longer warm. All in all 4 hours from start to finish for dinner....unbelievable!

The Endless shrimp offering is a very good deal, especially if you're very hungry. The lime tequila were my least favorite while the Alfredo and coconut were among the best. We really love the cheddar bay biscuits at Red Lobster. The table side service here is average for a restaurant at this price point, nothing special, but not lacking either. The maritime theme is pleasant and kind of fun with messages coded into the signal flags. Clean place, well maintained, we'd like to return.

Jamie our hostess put us in such a great mood. Even before our meal started we were laughing as if my wife and I were talking to an old friend. It was only enhanced by our fantastic waiter Bryce. He made sure that we were well taken care of and acted like we were the only ones in the room while simultaneously taking care of other patrons. To be perfectly honest, the food was good but we will really be coming back because we have never seen service or staff like this before. Red lobster, whatever you are doing, keep at it!

We just left this establishment. We were part of a party of 60 people celebrating an 80th birthday. The event started at 1:00pm. We were put in the overflow area or in other words the forgotten area. No one bothered to get us menus, a drink, napkins or menus. We finally ordered at 1:45pm. Never received drink refills or bread. The waiter showed up with the food a few minutes before 3:00pm. At this point the cake was served and presents were open. We told the waiter to just forget it and we left at 3:30pm. We were never approached by the manager and upon leaving there was absolutely no one at the front to complain to. The rest of the restaurant was not very busy as we watched several people sit, eat and leave. This party of 60 was manned by two people which was very poor management. We will share this experience to all who asks since no one could bother to offer a simple apology from this restaurant.

In town for a work from New York. Probably the best red lobster food I’ve ever had. I ate at the bar and Walter was really attentive. Will definitely come back to this location when in town again.

We were standing thers for 15 minutes for check-in and acknowledgement. But nobody acknowledged or welcomed us. So we abandoned 😞. There were more people behind us they were very mad too.

We went in on a Monday for a team bd lunch and it seemed like it was closed bc lights were off and hardly any cars in the lot. But it was opened, we were seated right away but the server was not friendly or customer service oriented. One person asked for a refill and she took off before someone else asked. She made three separate trips because of this. Food was good though.

First time at a Red Lobster 🦞We loved the food! Our waiter could have done better, but we understand the staff shortage🤷🏻‍♀️ We will certainly be back!

My husband and I went out for dinner tonight with our two toddler boys. The restaurant seemed short staffed but the staff they had were incredible! Linda was our waitress and made our experience with two young boys a great one. She was intentional, considerate of us having little ones, and did a phenomenal job waiting on us tonight! I’m grateful for people like this who go above and beyond in having a servants heart in such a entitled society now a days. I know staff in general has been hard to come by lately, let alone great ones! The wait time was longer than usual but due to the great waitress and service there they made us feel attended to! Thank you again, made for a relaxing and nice night together!

Took my Mom there for her birthday, which she loved. Shrimp-Fest Baby! We went for an early dinner and had to wait a bit but as more staff was arriving for dinner shift it ended up getting better from a service standpoint. We had a great server! (I'm sorry I don't recall her name? Jackie?? ) anyway - great service and very good food!

Typical Red Lobster, the Chevy of seafood fare. Very empty on a Monday at 6:30 all you can eat shrimp day. We started with the stuffed mushrooms that were very good. The rolls are still as good as I remembered. The clam chowder was thin and tasteless. The coconut shrimp were very large and good with a refreshing tarter. The other shrimp types were good also. Service was questionable and cleanliness was ok.

Definitely not the Red Lobster quality it once was. First time visiting this location. Crazy how large this one is. We had just sat down and hadn't even had a chance to open the menu when our waitress introduced herself and immediately asked us what we wanted to order(drink and food). Felt a little rushed and we were there way before closing time... The food was decent, but the experience just wasn't the Red Lobster experience I've always had in the past.