My rent end yesterday, no one respond for any 4 different phone numbers that i try ar erupcar rent company. I got to the place i need left the car like i should and no surprise, no one was the and agin no one answered the phone call. I have photos for prove. Im tired to deal whit that. I never had such a bad experience like thet. I never feel more helpless. Shame that your work whith company like thet and more then thet your the agency that can close dil and take many but you left me on my one whit this. No doubt im not going recommend about you and you terrible service. After waiting for almost half an hour at the place where the car was returned, thinking about what to do, I decided to go back to the guest house where I was staying. and the ability to contact you. I got into a state of such a severe anxiety attack that it put me in even more danger out of the fear that I committed a crime for not returning the vehicle on time and on the other hand leaving the vehicle there unattended with the key can easily be stolen. I hope you will find a way to change the situation and compensate for the heartache created by Europcar Your not answering email and you phones number

Really Nice and helpful staff. Good bike and all together recomended. Ill rent here again!

I rented a car from them almost 7 months ago, everything was fine. Today, 20 minutes before the office closing time, my card was debited with a small amount. Of course, they don't answer the phone 20 minutes before closing... I'm very angry because I thought that Europcar was a more serious and fair company than this one and I don't need to fear them with my bank card details. I was wrong. Until I get my money back and I don't get an explanation as to why my bank card data is still being stored 6 months later, I'm sure this rating will remain.

They took the signed contract upon return of the car, and never e-mailed me a copy as promised. Also, my credit card was charged extra 3.5 months after the rental. They do not pick up the phone so I'll have to contest it with my bank.

Good prices and very nice staff. Sometimes you have to wait a little, but as a tourist that's not a problem. They also responded quickly to requests for changes. We are completely satisfied.

If I could give zero starts, I would! Very disappointed by the service at this European location. The waiting time was more than an hour, no difference is made between those with or without a reservation. We had a reservation and had to wait more than an hour, with some people in front who spent 40 minutes at the desk because they couldn’t make up their mind as to which car they wanted. We were there with two small kids. I seriously don’t recommend you to book a car here unless you have nothing else to do of your day. Will never book here again.

Had reserved a bike but got called one day before the pick up date to let me know they did not have my size available. People at the store were nice and friendly. I suppose the problem is more related to an organizational issue.

TERRIBLE. AVOID. Stole €150 for no good reason. The vehicle was in bad condition as well, the tyres almost bald. Not good, I made a complaint and they tell me to go away and get f*^"£!

Very unfriendly service. Been here to reserve a car and the agent provided a price 3x higher and mentionned that car rental is not available online for this agency and asked me to go to another europacar agency

Ask you to bring your ID, credit card and drivers license. My ID is a Danish digital one. They wanted a physical one. I walked for 50min to get to the place.

(Translated by Google) Ladies, these gentlemen are selling bikes. They place an ad on OLX saying that the prices are negotiable ... The customer arrives at Castilho's garage and asks if the prices on the bikes are fixed, the Salesman with a prompt speech says he doesn't want to be "Moroccan" and that's why prices are fixed. Given the arrogance, very good luck in the coming times. (Original) Caros, estes Senhores estão a vender as bicicletas. Colocam anúncio no OLX a dizer que os preços são negociáveis... O cliente chega a garagem da Castilho e pergunta se os preços que estão nas bicicletas são fixos, o Vendedor com pronto discurso diz que não quer ser "Marroquino" e por isso os preços são fixos. Dada a arrogância, muito boa sorte nos próximos tempos.

When I rented a motorcycle, I clearly stated that I need the electronic toll device on the highway. Because of the negligence of the staff, I now need to pay 90 euros. The worst company in history and the worst service. Customer service doesn't want to be responsible, store employees evade each other.

It's a shame the rental car has to be delivered so early - 6pm

Best place we have found to rent cars in Baixa area of Lisbon. Wonderful staff. Good but limited selection of cars which has never been a problem.

We tried to return our car during business hours but no one was there. A man who works in the car washing area told us the Europcar employee was late and wouldn't be there anytime soon. We had to do the unattended drop-off, which would be fine but now we're seeing a huge charge on our credit card. The car was pre-paid so there's no reason for such a huge charge, and we can't reach Europcar to find out what it's for. Looking at the recent reviews for this location, it seems this is a trend, and the responses from the management are totally unhelpful. There's clearly an issue and telling people to email some random Europcar address is very unhelpful. Seems shady and unprofessional. Edit - predictably, the owner has responded to my review with the same useless response that they gave to everyone else. There's no attempt tp actually help customers resolve the issue. I very much regret using this company. To the owner, if you actually want to help, please respond to us. Don't direct us to a website.

Fantastic rental experience. Quick and easy…

Unfortunately, I have to write bad review again on Europe car, this time Lisbon. We reserved accidentally a car for a month before our visit. Not noticing, we did the mistake. We couldn’t get a refund and had to turn a 3rd party to try and make them give us back some of the money of the trip. For now no good news. Than we made new reservation for the correct date, we reserved Nissan Qashqai, and ofcourse, they don’t have the car . The representative tried to make us take a ford focus instead. With no compensation, while he was lying and saying it’s the same level of a car. We had to wait for 30 min to get a better car that fits our reservation. 30 min later, still didn’t got it.

If i could leave 0 Stars - I would. The car we received was in an incredibly bad condition. Outside we found a lot of massive scratches and deep dents. Even the trunk could not be closed properly because the Car had an accident in the past. The inner space was quite dirty and hasn’t been cleaned before. The second point is that we have been charged for an extra „24 hours towing service“ but we were not made aware of this. So you should read what you sign when fetching the car really carefully! Never rent a car at europcar again.

Excellent service, everything as explained. The deposit will be returned to you on the indicated days.

It was fast, clear and excellent process, the bike I wanted and ride was in excellent condition, so I am satisfied with the whole process, thanks

Very good service

Super easy transaction and great staff.

Great customer service, provided a great car

THank you very much, great service, great car, very quickly, uncomlicated. The lady with black curly hair - was just freat - super service, super humour! Very helpful! Recommend to all!

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The car had obviously scratches etc. but was clean and in very good technical condition - made some 1200+ kms on it. I liked the quick and friendly staff during pickup who advised me on driving specifics in Portugal. They were also fast on drop-off point at the airport. I also liked the toll device option so I did not have to hassle with it and it actually saved me money. My advice to everybody complaining below - pay full damage protection and road assistance which will save your time and money. Especially in case you need a car for more than a day so the risk of someone scratching your car is getting high. It happened to me that someone scratched the car with key, someone hit the mirror and rear right fender during the night on parking lots - all covered, hassle free drop-off.

Very smooth ride with europcar, quickly in and out, the car was freat

City bikes were good but very long waiting time (45 min) just for renting two bikes. Still no response on quest for invoice and payment.

Great guys working there! Very competent and truly kind people. even though a lot was going on we were treated amazingly! Recommend all day, every day!

Very friendly and helpful.

(Translated by Google) Excellent service (Original) Excelente atendimento

We rented a premium SUV that broke down on the highway shortly after getting it. The customer service center told us it was unsafe to drive and we needed to drop the car off immediately. With no replacement car available we had to cancel the rental, however they still charged us in full for the three day rental, claiming that nothing was wrong with the car.

renting the car was fast easy and very simple!! thank you!!!

I rented a car from Europcar in April. The car and the service were good, people there friendly. But surprise, in September I'm receiving notifications that I have to pay fines/penalties because "The reason for issuing the penalty is that payment of the toll by credit card, whilst using a rental car, was refused by the customer". This is outrageous because I paid for the "Electronic Payment Tag/Pass" option and I most certainly did not refuse such charges. I did not even received any invoice/bill, nothing to pay such extra-charges (if they would have arrived, would have paid them, no problem)! The fine-collection company they use (EPCplc, a UK-based company), just ignored my multiple requests. I provided all proof: rental agreement (that included the option), I told them I did not received any bills, asked them for proof of what bills were sent that I refused to pay. To no avail. The answer I got was an empty : "There are no grounds to accept your representation as the issuing organisation has confirmed that a valid contravention has occurred, and no evidence has been presented to mitigate its notification". This is just wrong. I am paying this fine, but I'm taking them to court. This is just ignoring any customer-protection laws and common sense. Not sure if this is Europcar or the collection company (EPCplc), but I'll never rent from Europcar again (and for sure cannot recommend it to anyone). Too bad about this, because the service and the car quality provided by the people there was good. This is a most glaring failure of bureaucracy.

Great service from start to finish. They were flexible and kind. It was our first time traveling to Lisbon Portugal, and they made our lives easier and peace of mind. Will definitely rent with them again and refer friends and family. Thank you.

Absolute pleasurable experience!! Highly recommended!!! Most definitely will rent again and again!!!!