The person who gave me the car was called IVO and he lied about having recorded all pre-existing damages to the car. As a result when giving it in, they blamed me for one of the scratches on the car. I have photographic evidence to prove that the fault is not mine. Thank God I have full coverage so hopefully they won't make me pay for any of the repairs. Scammy company, trying to get money out of tourists. Sad end to my trip in Portugal, sad image for the Portuguese people. Always ask for them to record ALL the damages. Take them by the hand like a baby and ask them to record every little thing you see on the car.

My experience with this company has been terrible. I have serious concerns about fraudulent practices, particularly damage claims against customers. We were unjustly charged for pre-existing damages, which we could only challenge because we had photographic evidence to dispute these claims. Despite providing this proof, the company still attempts to impose charges for damages already present. As a result of these experiences, we have filed reports with the Better Business Bureau (BBB) and consumer rights organizations in Portugal. We are also further investigating these questionable practices to ascertain the full extent of these issues. From our perspective, this company's conduct appears not isolated to our case. Others may also be affected by these troubling practices. I urge all potential customers to exercise caution when engaging with this company.

The company is fraud, try to avoid if possible. I rent a car for 3 days in Lisbon. The car was as expected, and I bought insurance for all damages, tires, and windows (the consultant extremely suggested doing that). After checking the car, I noticed that the towing hook was lying in the trunk (instead of being in a special place for it). It was a scam, as I understood after. As I have all the protection, I have not taken a photo of it. The car was ok, but I noticed a bump on the tire the next day (I got 150km in total, so I am not sure I damaged it, but it was covered by protection). On return, I was notified that there was a missing part on the bumper where the towing hook should be connected. It was covered by the protection, so no additional payments should be done. I returned the car with no issues, and the pre-authorization was unblocked as usual. After 2 weeks after that, the company charged an additional 300 EUR just because they decided that I towed the car during rent, some extra protection is required for that, and I need to pay for the missing part. No emails or notifications did not help. Be aware of making all the photos or better videos of the car from the moment of opening it the first time. Even such small suspicious stuff as a towing hook could be a scam. Block the card right after using the company to prevent any unexpected fraud charges.

Completely fraud. You will be charged extra for EVERYTHING. I made the most complete full insurance (0 deductible) through the website, when i got the agency, they obliged more to add 25% more because “the insurance is not including glasses, tires etc” then they charged my card with deposit correlated to 8 times the cost of the rental and the insurance. When i asked why i still need to pay a deposit they say that these are the rules of SIXT. Terrible service and the team is completely driven by the willingness to squeeze you as much as possible. 45 minutes check in 0/10

We rented 3 identical cars with Sixt on the same day in Lisabon but only I used this office in the city center and my friends the office at the airport. Worst mistake of my whole Portugal trip !! Avoid this station at all cost. If you really want Sixt go to the airport. But If possible use Hertz or EuropCar. In the past I used to ONLY rent sixt until this day (Platinum client) Why? 1.) Even-though we rented the same category I had by far the worst car. All my friends had the category they booked or above. For me it is clear the Airport has much better cars or is just more friendly. 2.) They try to sell, sell sell and get frustrated when you don‘t buy. Their Scam is bringing up 2 cars to „decide“ when you choose one they will tell you at the end the additional price to Our booking. 3.) They will try to steal with the petrol and give you a 3/4 full car after reclaiming they mentioned a tecnical mistake and copied a random bill of a petrol station of 2€ as proof that the filled up the tank. Absurd 4.) They are incredible unfriendly, when I mentioned I forgot my Sixt Card she replied that doesn’t matter in Portugal we dont care about your status. 5.) Because of all the SCAMs they try to do it takes about 1-2 hours picking up a Car at this Station. Avoid Sixt or at least go to the Airport Station

The car was very clean but didn't have a full tank. After a few kilometers a tank bar was already missing. We probably forgot headphones in the car that supposedly weren't found when we cleaned it. Other rental car providers would have been significantly cheaper.

This is not a serious company. We rented a car here for 24h 7 months ago and we never receivd the 70€ deposit back. And yesterday, 7 month later they chared my creditcard with an editional 26€ for no reason.

Got a great price, for a “surprise” sedan car, from 08:00 to 15:00, only collected at 09:00 and returned it 14:50 - the car was a Renault Megane collection at the city centre was super convenient! But that is where the niceties stop Paid for full insurance, as the lady checking me in suggested. Also paid for the £10 fee so I didn’t need to refuel the car before return drove a total of 45ish Km nice and smooth only there Cascais parked at an indoors parking browsed Cascais had lunch then drove back, never used the back seats the day was sunny no puddle returned the car just as I got it The return report “accuses me that the car was dirty, soiled inside and out” It was returned just as I collected it, no dirtier than when I retrieved it in the morning The price I paid for insurance and the 45km fuel was 3 times the original price Listen I know times are hard for hospitality industry, but this cheats to charge more from the ones who are still your clients is definitely plain wrong Sorry I need to report my experience Please try to be honest to your customers IC your cars need a wash u cannot make a customer who was not responsible for making it soiled pay for others that’s just unfair Will never hire again with Sixt… :(

The agent at the Lisbon centre branch straight up lied about the additional service she added without my consent! I had a reservation. The agent at the branch tried to sell me additional insurance - that is fine, I declined. But after that, the agend said " I recommend to return the car with empty tank. Now, please, pay the car deposit with your card." (Note that I did not confirm adding any extra nor was communicated that an extra service is being added.) To my surprise, the amount on the terminal was approx. 500€, not 380 from reservation (300 deposit, 80 rental)! The agent did not communicate the amount at all. She handed me the agreement after (!) paying and I saw that the difference in price is caused mainly by "tank special". I asked what is that and the agent said that it is the posibility to return the car with an empty tank. I said, that I don't want to do that so what will happen if I return the car with full tank. The agent then said that THEY WILL RETURN THE MONEY (93€)! I accepted the (false) explanation and signed the document. But something seemed off to me so I contacted the reservation central and they obviously explained to me that there will no refunds for unused fuel. If I were to believe to the agent at the branch and return the car with full tank, not only would I lose the 93 euros, I would also lose the money for the full tank of gas. To try to sell extras is understandable, but to straight up lie to customers is unaccetable and unheard of. I chose Sixt because I did not want to deal with some local scam artist car rental. I won't do the same mistake again.

I don’t have any pictures to share but I’ll say that I have only had good experiences renting from Sixt from LA to Miami to Lisbon. The location where we rented a car for the day was great - extremely hospitable & helpful staff, a clean & modern car at an insanely good rate. We rented an automatic transmission Ford & drove out to the ocean for the afternoon, returned the vehicle the same day to avoid having to park the car in the very narrow Lisbon city streets. Perfect!

Rental car from November 27, 2023 to December 2, 2023. When placing the order, the manager wanted to charge more money than originally agreed upon. We noticed the difference. The manager redid the contract without explanation and the cost became the same. No accidents happened during the rental and we delivered the car on time and in good order. On December 6, I got my deposit back and was immediately charged additional money without explanation. I did not receive any letters or checks in the mail. On the same day I wrote a letter to Sixt. I did not receive a reply to this letter, but I received another one. I was told that everything was written off correctly and enclosed a copy of the document for the additional debit. At this moment I requested more detailed information and am waiting for a reply. I did not like the fact that they wanted to cheat at the beginning of the lease and then write off the money from the account without warning. They don't send letters about the intention and explanation of the debit in advance. I plan to seek justice and will act according to the law. I hope the management of Sixt will be more responsible to work and control employees for high service.

Absolutely terrible experience at this branch location. My family and I rented a SUV car last month which started fuming from the air conditioning vents within 15 mins of pick up accompanied by a burning smell. It was a scary and dangerous situation. We had to pull over and call their roadside assistance which took almost 45 minutes to come. In the meantime, two of us went to the branch location to complain. We were terrified. The Branch Manager was incredibly rude and no apology or empathy was offered. Instead, we were told it was a new car and were accused of tampering with it and not knowing how to drive. My father has driven cars for 20+ years so this was too personal and insulting. Till date, we have not received the report on the reason for the fumes and have been charged rental for the full 5 days anyway stating it was in our contract. I'm appalled and shocked at this behavior for what could have been a life threatening concern. They clearly don't check cars well and then blame you after. It honestly seemed like they were just out to get our money which is sad. I'm still in the process of escalating this with the higher ups within Sixt and will update this review when I hear a satisfactory response. My advice: Avoid this location and take your business elsewhere. There are other rentals in the area where we were treated kindly and that's how it should be.

We were provided excellent service from Ivo. Car was as described. Returning the car was very simple. I see lots of reviews here about renting a car with preexisting damage and then being blamed for it. This is easily refutable, just be sure to take a video of the entire car upon receiving the vehicle. Then you have video proof for any future disputes. It is as easy as that folks.

JUST BE AWARE of the return process.... I had a decent experience renting here. Nice lady at check in without too much sales pressure. Great price during off season.... HOWEVER.... Return process is very worrying, they analyze the car with a microscope....this is ridiculous. Thankfully, i had taken pictures and a video before i left !!

Even though we booked, took multiple options, and full insurance coverage, they declined the booking because they said our credit card isn’t one… The same credit card we use for traveling around the world, that we use to book hotels, cars, make deposits, put holds… They also said that this card (a typical MasterCard not a shady card) won’t be accepted in any other major car rental brand… Guess what? Your “green and yellow” competitor just around the corner was really happy to take the booking you didn’t want to honor (even though we didn’t had any booking with them), they were also a lot more smiling.. It says it all.. Bye bye Sixt.

Lots of bad reviews here - I was super satisfied with the customer service at Sixt Lisbon - city centre. We booked the lucky dip car (we got this beautiful Audi A1) and drove up to Porto, passing beautiful places like Sintra, Nazaré and Aveiro. I would definitely choose this dealership again for a car rental in the future. Of course it always depends on the insurance you choose (I always take the full-insurance, you’ll never know what happens) and the dealer staff.

Terrible Car Rental service. We rented a car and it smoked up within 15 minutes of taking it. We subtly accused of causing the smoke !! Really can this even happen within 15 minutes of taking the car? And then it was shocking that citing a clause in the agreement they charged us full rental for 6 days on our credit card. This after the Manager there and employee confirmed that they will waive the first day rental and charge only if the pickup company discovered that we had "caused" the smoke up. How do they get away with this? We have written to the customer service and NOTHING is being heard. We still have no report from the pick up service on why the smoke up... we were simply charged the full rental. Please someone tell us what should be our next step. How can this agency be rating 5 on 5 ???? Anyone can help please.

Charged me $800 for for borrowing the spare key...... Lost my key for a few days so they had the spare mailed down from another office (2-3 day shipping) After I received the key and could finally drive again I actually found the lost key. So I brought it in when I dropped the car off and I talked to the agent and they said I wouldn't be charged since it brought it back. Well 5 months later they charged me $800 for sending that spare down.... I'm pissed. Loved Sixt last time I used them. This location has horrible access. Super stressful to pickup and drop off. I even snapped a shot of the 2 keys I handed back and sent it to Sixt. Their response?... You will see the charge soon....

Rented a car here in November 2021. Pick up in the centre and return at the airport. We had pre-booked so we only needed to do the pick up and it all went smoothly. Staff was nice and polite. We even got a free upgrade. We had rented a Mercedes A-class but got upgraded to an Audi A2. Much appreciated. Only reason i didnt rate it 5 stars is the queue system. There wasn't really a system. Everyone had to stand in the same waiting line wether they had pre-booked or not. Those who have pre-booked should have a separate waiting line from those who wants to make a new booking on spot, to save time. But other than that i was very pleased with the rental and would definitely rent from this place again!

Reserved the car on their app. Arrived early. They gave me the paperwork and the car within 10 minutes. Ready! Go! Return: pulled in, stepped out, in 3 min signed the final paperwork and that’s it. So fast, so easy, so professional. Thank you!🚕

Friendly, competent, good service

I do not recommend this company. They charged us additional costs for allegedly damaged wheels. Even the photos I took at the beginning didn't help. 300 euros were collected, and then another dozen or so euros. Never again!

Everything went very well from start to finish, thank you!

Rented a vehicle in the heart of Lisbon from Sixt. The vehicle I initially reserved was too small for what we had (extra luggage, stroller and car seat for infant). I was sent to the airport to get a larger vehicle as they have more inventory. This took some time but overall the staff couldn’t have been more helpful. We got the vehicle we needed and they were great about it. Returning the vehicle in Lisbon was an experience. It’s not overly far but the countless narrow and one way streets have you going in circles to get you to where you need to be. Consider returning to the airport as it’s much more straightforward. That said, once I arrived the staff were great and the return was very quick. I definitely recommend Sixt!

Great service staff polite, quick ect, car had many scratches. Key pod battery failed fortunately we found one marvellous store in porto who was opened on Saturday and is a specialist in the matter and installed a new battery. Someone had smoked In the car my wife was disappointed, but mechanically the car is fine ,

We rented a Mercedes Mini Van for a week in Portugal , Sixt made it a very easy and enjoyable experience

Excellent service at the counter with Evo

We booked for €156 online. In the end we were made to pay for a full tank of gas on arrival (70€) and we had to return the full tank on return (around 75€ extra out of our pocket). There are only hidden fees which ultimately make you double the bill (we paid €303!!!!).

A couple of weeks ago, I dropped off a car on a very busy morning. There was a massive queue in front of me with at least an hour wait. Jefferson had recognised me from when I had picked up the car a week before that and directed me through the drop off procedure with the utmost efficiency and ease. I was so impressed by his great level of service and hospitality that I had to give it a mention here. Thank you Jefferson for being such a pleasure to work with and thank you to Paulo who has guided me through numerous bookings with amazing service and convenience. This is the best Sixt office in Lisbon!

I read the reviews prior to renting and was a little hesitant. But I booked through American Express, so I knew I was protected should any of these supposed problems come up. They didn't. I had a wonderful experience and the car was perfect and what I requested. I would recommend choosing an off-peak time for pick up as it was really busy. But they had every counter open and had at least 6 people running for vehicles. I have zero complaints about this location.

The branch office was rather small but tidy and we were greeted nicely by the staff. Made quick arrangements for our trip, including a free upgrade to a better model car. Overall service and experience was top notch. Would definitely hire from them again.

Experience was positive. Rented a car for a week - the check in process was long because their system was down, but staff tried their best to speed up the process. Overall, everything was smooth and they offered a fair price.

Everything went really smooth and fast. If I get the need to rent a car in the future Sixt will definetly be my first pick. Had no issues with insurance, cost and car delivery.

Very nice service and attention this time in Lisbon downtown Andrade Corvo street franchise, Mrs Liana. Car without any remark, perfect. Very different from regrettable last time Porto downtown rental.

One star is an overstatement! Have rented cars from all the other rental agencies and never had a worse experience. Booked a higher-end car the day before, received email acknowledgement of our reservation (can’t use confirmation according to this company) because “it’s not the same”……This is what we experienced the following morning when we went to pick up. Our car was not available but a much lower-end car was for twice the cost(only after NO cars were available initially). Any other agency would have honored the price regardless of type of car available. We’ve even experienced where a rental agency upgraded us for the same cost. Bad business ethics and terrible customer service experience. We wish this business luck….we took Ubers to our day trip destinations and spent half of what we would have driving a rental from this company #neveragain #scamops

To me it’s the best in Lisbon. Courteous and fast service. Good choice. No over pressure to sell you on everything. Options clearly laid out. Rented cars in over 10 places in Lisbon and Sixt is best. To me it’s worth the extra few bucks.

Sixt Rent a Car is the best! So jolly helpful and kind. Wonderful staff working there. Thanks for a super car that met our needs; we are so grateful. Bruno Lisbon, you're an asset to the company as well as all the other helpful young people working there. Great facilities. Great help, down to calling a cab. Highly recommend SIXT. Thank you

Very friendly staff, shout out to Ivo and Ariana for a very pleasant pick up experience. 5 stars for the service. But with all hire car companies. Check your agreement and receipts very carefully (before signing and after). Extras tend to accidently appear on the paperwork.

I can absolutely recommend this car rental. If you don't rent in the main season you can get a car for a really good price. The return process will take place together with you and the staff was very friendly and also offered an instruction into the car. I booked a Volkswagen Golf and received this BMW X1 16d with about 85000km. The car was in a good condition and had all extras I needed.

We booked our car the day before the day of pick-up via DiscoverCars. We had made a mistake of booking a manual instead of an automatic car. Upon realizing that on the day of booking, we tried to call both DiscoverCars and Sixt to make changes to our booking, and advised we are happy to top-up the price differential. DiscoverCars advised that they are unable to make the changes as the request made is under 48 hours and Sixt advised that they are unable to make changes to the booking as it was made via Discovercars. Both companies advised that we try to turn up to Sixt on the day of pick up earlier to try our luck. On the day of pick up, we turned up earlier at Sixt in Lisbon to try our luck. The person who attended to us advised that there are no more automatic cars available in the outlet. We asked him to check with Sixt Lisbon airport to see if there are availability and communicated that we would be happy to go directly to the airport if required. When asked, the person advised that he is unable to check the availability at Sixt Lisbon Airport. We further pressed-on and asked if he could give them a call to check. The answer was no. As a customer, we understand that changes to a booking made is subject to availability, but what was unacceptable is that, there is no attempt to try. As a customer, regardless of the Sixt office, we see Sixt as the same company. This was extremely frustrating to us because we had made our attempts to amend our booking on the day of booking i.e. the day before pick-up, but Sixt as a business had a lackadaisical approach to assisting their customers. After voicing our frustration and commented that we will definitely leave a review, the manager came over to the booth, without acknowledging our presence , made a few clicks on the computer, and miraculously, there is an automatic car available for us. We only needed to wait 10 minutes before the car showed up. We have so many questions in our head at that time, but couldn't be bothered to ask as long as we get our car: a. They had an automatic car available for us all this while in the outlet. Why did it take so much to get the car? Did the staff not check properly? Or did the manager had a secret stock only to be used in emergency? b. Why is Sixt Lisbon City Centre unable to work with the Lisbon Airport? Is it an issue of business process weakness? When we were asked to sign the T&C, the counter staff said something along the lines of "You don't need to read it, it is just standard terms you just need to sign it". This is unprofessional and unacceptable. Thankfully, we were able to pick up an automatic car, but that was not without an unnecessary challenge. The car worked out to be fine. However, the wiper of the car gave out some noise when used - it is usually a sign that these wipers are old and not well maintained. We have used Sixt in other countries, and have no issues elsewhere. But I was really surprised and disappointed with my experience with Sixt Lisbon City Centre. We would not recommend this business unfortunately.

Not recommended at all. They are scammers. We paid our rental with debit card. They said they will “blocking” de deposit. I was not sure this was possible and it was not. The amount (377 Euros) was charged and debited from my card. When we returned the car, they said this will be reimbursed within max 30 days. After more than 2 months still not refunded and they are not even replying the costumer service email they said I should use if the money was not reimbursed on time..

We booked a electric car on official website 2 weeks before our trip but when we got the the place they told us the reservation was cancelled and they tried to propose us an another car with 3 times price ! Firstly, we received no email communication from their part about the cancellation like they said ( Not in the spam neither !), and when we asked them to show us the proof of the email that they said, they could not provide. Even more, we received an email from them few days before the pick up day regarding the booking information but with no cancellation mentioned ! What is worse is that on the official account, they just cancel our reservation without even leaving any track history of the reservation ( they just simply cancel the booking !) Shameful and what a fraud scheme ! They show on the website with low price car available to trick you and but in reality they will always find any ways to make you pay higher price as they won’t have the car you reserved and you have no choice to accept their new proposal ! Please MAKE SURE to UNDERSTAND what is the meaning of the word called ´RESERVATION’! It means that the client booked the car they chose and you need to keep the car in the store so they could later pick up the car with the agreed price!

Brilliant service! Liane and Ariana were really nice and friendly! Thank you, guys!

They were not clear with the payments and hidden fees

A team of professionals! I highly recommend Sixt Rent a Car Lisbon!

I had an outstanding car rental experience in Lisbon for four continuous months. The service was incredibly efficient, with quick processing and affordable prices. The car itself was in excellent condition, exceeding my expectations. A special mention goes to Diana Carolina Silva, whose service was exceptional. Diana was attentive, kind, and displayed the best customer service attitude I’ve ever encountered. Her dedication and professionalism significantly enhanced my overall experience. I highly recommend their services, especially if you get the chance to be assisted by Diana!