Odeon was ok.can upgrade their chairs.disappointed with lady staff in the popcorn area.she was very rude when we asked for help .disappointed by the customer service .Whole the mood for movie was killed by her.will never go back there because of that .should install vending machines in the area for Ice cream and drinks rather than paying separately and then going and getting by ourselves.I thought it's useless like that.customers gets confused with the opening of it and then ask for help and get this much of rudeness which unacceptable for the money we are paying.hope some one takes it seriously.

Branch Manager Adam went above and beyond for us on our last visit. My partner and I visited the cinema on 27/03/22 to take advantage of the £3 ticket deal they had that weekend. My partner has a limitless card so it was more for myself. On arrival, the deal didn’t seem to work on the ticket machine so I asked some staff for help who got Adam for us. Adam dealt with us so professionally and kindly. He advised that the deal was not working due to system issues but he would do what he could for us to get something just as good, if not better and he did just that. He got us a better deal than we would’ve got with the £3 deal so a big thank you for that. He is a real asset to the team and we felt he didn’t even need to do what he did, but still went above and beyond. I did not mind paying full price for the tickets; he explained he had been having trouble all day with the systems and having worked in a customer facing role myself, I know the last thing you want is customers making your job harder. Despite the issues, Adam made sure we were taken care of and was so professional yet friendly at that same time. We couldn’t stop praising him after the film and thinking what a great experience we had. Just wanted to leave a review so he knew how grateful we were for that and for his amazing customer service. Big thank you to him and hope he gets a raise because he deserves one.

Went to see the new Bond today and the showing was advertised to begin at 1:20pm, printed clearly on my ticket. I sat down at 1:20pm and was bombarded with 40 MINUTES of adverts and trailers. The film did not start until 2:00pm! What an utter farce! Everyone around me was groaning in dismay as well as myself. Enough is enough! I paid £19 for my ticket, DO NOT WASTE 40 minutes of our time on your relentless rubbish. I paid to see Bond, show me Bond. Disgraceful. No wonder Cinema is dying. People don’t want to watch adverts! JUST STOP

Excellent cinema with great popcorn and amazing screens. Ticket process is so easy - just use the self ticket booths and that's it. Rates are slightly expensive than Cineworld though. Staff is super helpful 👌

Disappointing cinema experience. You use a machine to buy popcorn and drinks then collect a cup for self service, the ice machine is broken and drinks were lukewarm. Staff insisted Odeon are refusing to fix the ice machine, and you need to beg Costa for some. Toilets were not clean on arrival and after the film, most toilets had no toilet roll, two sinks were blocked, two taps had no water and all sinks had trash in. It was obvious they were not regularly cleaned. Cinema screen was great with comfy reclining seats. But the seats weren’t clean before we sat down. Overall, I’d go somewhere else.

Staff are friendly but tends to be a bit overcrowded. Main problem is when you have purchased X seats for a film and someone took them. You can't get assistance for that and you end up taking someone else's seat as there is no other option. Film selection is good, snacks and beverages are good (even an ice cream place)

Watched a couple of Indian as well as Hollywood films here. Nice experience except the overwhelming ad before the movie.

Actually a really good cinema, it’s clean and fast service just one problem was the downstairs toilets one door for the cubicle was hanging off but other then that the staff are friendly and helpful. The overall cinema is clean and tidy. During our film a group of girls came in during the movie and was disrupting it but the security soon came along and sorted it all out and swiftly escorted them out of the premises. so big thanks to the doorman.

ODEON cinemas are my favourite because of their services, cleanliness and also their friendly staff. I am just wondering why the 3D movies have disappeared?? 🥺😔 I used to addicted to them I will give a 5 stars when the 3D service comes back 😉. Yet, well done⭐⭐⭐⭐

Enjoyed our visit to the Odeon Liverpool One. Seats were comfortable and the screen we were in watching mission impossible was gigantic! Slushy was also yummy 😋

The layout of the self service ticket machines and manned counters is odd, and only the two right side tills are in use while there are four additional ones not in use for seemingly no reason. Instead of utilising all staff correctly two were tasked to take orders on tills, three or four others were idling waiting to make drinks or food, and two were just waiting to hand out orders, all of which was causing a massive backlog of customers just standing and waiting for their orders.

Queues was absolutely huge waited about 20-25 minutes for a ticket. Once we got to the till and ordered our tickets we was told as soon as we was about to pay that it was an extra £5 each as it was an imax film which wasn’t stated anywhere before we queued to pay. I then had to report a group of kids with no adults as they would not shut up and then started play fighting through the film. Lightly give it 2 stars as some of the staff was very polite and helpful. And it was very clean inside.

Our go to cinema, always clean, helpful staff and a decent variety of shows. The food is what you'd expect since it's a cinema not a restaurant, but my hot food has come partially cold twice now. The ticket machines are plonked right near the door so sometimes you get people lingering in the doorways.

I wouldn't waste my time personally. The whole cinema is very badly organised, the way they've got the confection stand set up for covid is beyond stupid too. However all of that pales in comparison to the prices of the tickets. Nearly 20 quid a head for premier PLUS tickets, what did we get? A slightly larger chair with some sort of barrier in the way cutting off half the screen. Save your money, go to showcase and for a tenner get a recliner chair and more value for your pound.

Always clean and tidy. The screen wasn’t working initially so missed the adverts, which isn’t necessarily a bad thing, but also missed a few trailers. This is the first time I’ve had that experience though so no real complaint.

We went on a Monday evening so it was quiet, but that's the only good thing. The toilets were confusing as one of the female loos was shut, no clear signage, and the disabled toilet was absolutely filthy, it was unusable. The chairs themselves are comfy but crammed together, don't know how you'd cope if you had to sit next to a stranger. Wouldn't rate the screens either, quality the worst compared to other cinemas, and sitting at the back made it look even worse. The system for ordering food on the touchscreens was a bit unclear at first too, and seemed a bit pointless. The popcorn was rubbish anyway. If I wanted to watch a movie I would go out of my way to go to showcase.

Since opening up from the pandemic the staff have always been really lovely. Safety precautions have been put in place such as adding screens to kiosks and now being able to have a collecting system for popcorn and drinks. Every screen is always well-kept, spacious and always has an amazing amount of leg room provided. One of my favourite cinemas to always return to.

After a year of cinemas being closed due to the pandemic, coming back in style with the IMAXs impeccable screen and sound I could not recommended more. The extra cost is absolutely worth the extra quality especially for someone with a good interest in movies. I will be back and I will be recommending not only here, but to my close friends and family.

Located centrally and so you may like to think about the parking in prior. The cleaning service is excellent as I have almost never seen a single instance where I can fault it. Ticket booking is easy as well. Online/machine/counter modes to try out. Helpful staffs. IMAX screens are great and their limitless option can help you save a lot if you are a frequent visitor. Finally the food service is also on par with others.

I spent £17 for the best ticket. Once arrival the seat was disgusting, not cleaned and pop corns all over the place. In addition they don't check the temperature in the room (not sure what the assistant are doing to be honest) and for three hours we were freezing. I will not return. For that price service must be excellent, not mediocre.

Good service, and respectable distancing when inside. A big fan of booking and selecting my own seats, too.

The auditorium itself was fine in terms of sound and the projection itself, so the film was enjoyable. Service was mediocre, had to wait 10 minutes to be served despite there being 4 staff behind the counter not doing much and there was one couple in front of me being served at the counter. The foyer was pretty grim, there was empty boxes piled up on the counter where I was served food. The drinks section was in need of a clean. Again what were the staff behind the counter doing? Why weren’t they cleaning up? The cinema wasn’t busy. There was also a bike chained up INSIDE the cinema as I walked to my screen? What’s that about? I went take my seat and had to clear popcorn off my seat first before sitting down. The seats next to me were also covered in popcorn and sweets etc. If I’m paying a total of £30 for one person for a cinema experience, I expect better than this! Very poor, next time I’ll consider other cinema options instead.

Staff are helpful and cinemas are very clean as are the toilets. Just be weary as the escalator has been broken down a few times I've visited but so far the lift has been in order

This place does what it needs to. It has plenty of screens, and is in the city centre, so is very accessible. It just feels a bit soulless, and I struggled to find a male toilet on the higher levels. There were no staff up there to help, and the signs were confusing. But the cinema seats were comfy with loads of legroom (I'm 195cm). The ticket price seemed expensive at almost £19, but maybe that's just because I'm from Scotland🤣

Saw a film on the IMAX screen. Screen and sound quality were good. Reclining seats okay ish. Lots of popcorn and other assorted rubbish on my seat when I first came in and sat down. If they clean between viewings they don't do a good job. The main problem was the temperature of the auditorium. It was very cold. Everyone was wearing coats and some people kept their hats on. Not sure if the heating was broken or just set up badly? Either way sitting in one place for three hours when it's very cold is not pleasant. In retrospect, should have just left and asked for a refund. This is an expensive cinema to visit and based on our experience we will not be back.

Went to see the Marvel's, great film hilarious in parts. However new premium seats are the most uncomfortable, there is no leg room and the seat is too low. I am disabled and need to stretch my legs. I will not be returning any time soon.At the luxe switch island for a bit more I can have a wonderful experience!!

Book online and use the MyOdeon app to save queue time. It's a world class cinema with friendly staff and great choice of meal. The food ordering was fast, comfortable seating, and ease of changing seats is world class too specific you're using the app. The cinema is also located in a strategic place where you could either go to a bar or restaurant after or before the movie.

Absolutely disgusting. Haven’t been to the Odeon in a few years and I won’t be going back any time soon. I turned on my phone torch to find my seat and realised that the seats are absolutely filthy, stained brown with holes and tears. We spent the entire movie sat on our coats, not wanting to move in case we touched the seats, and I felt disgusting eating while sat in such a dirty environment. The most uncomfortable time I’ve ever had at a cinema. Sort it out, it’s vile.

A modern cinema well placed in the centre of town, loads of choices for food around the venue. As you would expect popcorn etc were expensive but service and staff was good and friendly. The cinema itself is very modern with a great sound system however our film Was sploit by the screen kept freezing which was very annoying....although after the film finished.. I and most of the audience got a full refund for this without any hesitation from the cinema staff.... All in all a nice place to be but I won't be hurrying back

Shame that such a premium location feels a bit tired. Queue for food and drink separately, with very limited staff serving, despite a big queue was disappointing, with some staff just standing around waiting to hand over orders that couldn't be made... Bad business sense, maybe poor management 🤷🏻‍♂️

Having an Odeon Limitless saves you a lot of money and can watch your favourite movies as much as you want in a month!! The IMAX screens are as good as it gets!!

Seats were good. No queue to get in at the ticket scanner. Toilets need maintenance. But for god sake TURN THE HEATING ON! sat in the cinema without heating on was like being in the fridge. Too cold. Hence the three stars. Does the heating even work?

Came here in Aug 23' to see Talk to me. The seats were comfy and good accessibility with 2 wheelchair spaces and great sound quality but way too many ads. Would recommend buying tickets in advance as this works out cheaper but there are self service machines and operated tills, usually space available unless it's a highly anticipated movie. Staff are friendly and direct you to your room as with so many screens it's easy to get lost. The cinema itself is clean and well presented with all the screens signposted and movies advertised too if you not sure what you want to watch. There's a Costa inside too as well as snacks and soft drinks but the food is a bit pricey and not much variety especially for vegetarians. Well located by Liverpool One and accessible by foot with nearby buses and parking available, there's also escalators and lifts available as the stairs can be quite tiring.

Clean, seats are comfortable, screen and sound quality was good (non-IMAX screen). Not great value for money - Vue is cheaper but there's no Vue in the city centre. Looking very slightly down at heel in places as probably has not seen much work since opening 15-odd years ago.

Frequent visitor (at least once a week) and I cannot fault the staff, accessibility or screens (I’ve never really experienced a dirty/messy screening room though screen 9 is a bit tatty) but it always falls apart at the toilets, regardless of what time you go. It’s rare you hit the holy trinity, a door that locks, toilet roll and a seat that isn’t broken or stained and if you do then you have to contend with taps that don’t turn off, water on the floor and a hunt for a soap dispenser with soap in. To end on a plus point the new IMAX screens are great and I’m really enjoying having the opportunity to watch classic films like Jaws and Enter the Dragon on the big screen again.

Paid over 6£ for the worst cinema popcorn I've ever tried. You can choose between sweet, salty or mixed. We went for sweet but they were tasteless. Went back and asked for a new tub, which they did give us but they used pre packaged popcorn and the majority weren't sweet at all... just like eating paper and tasted like nothing. Won't buy again. Other than that, cinema was clean and staff very helpful

Very comfortable premier seats, just what you need for The Batman - long but good film. The new ordering of food and drinks needs further fine tuning - more staff would help. The Bat drink is highly recommended though.

Went to the Odeon to see the new James Bond film which was the best yet. Fantastic film which keeps you gripped right up to the end titles. Daniel Craig at his best.

Great people, very friendly, very efficient. I felt very comfortable here, it was my first trip to the cinema since lockdown, can't recommend it highly enough.

Went to see Bond last night with my husband for the first time since before lockdowns begun and had a wonderful experience, it was nice to see a cinema so busy again after all this time and the film was incredible. I can’t reply directly to the comment down below from “Nathan Dykes” so I’ll say it here: Yes it was extremely busy and we also waited a while for our orders (which was only a couple of glasses of wine and a popcorn) but you aren’t being very understanding of the situation. This is first major film since before the pandemic began so I imagine the amount of people there is something they haven’t experienced before or in a very very long time. On top of that is the new system they have to work with. The the crowds they were dealing with is clearly something they haven’t used the new system with before. You say you saw the staff laughing and joking, did you expect them to run around like headless chickens and look stressed (which is what I saw for the majority of the time)? They were clearly struggling with the amount of people coming through the doors and the floods of orders. I bet if yourself or myself had been on their side of the counter we would have been exactly how they were, but we weren’t so maybe try to put yourself in their shoes? The staff were wonderful when we got our order and apologised for the wait, one man told us the new system wasn’t showing the numbers in order so they were having to find the orders themselves and some orders were showing up late. Seems like teething problems which hopefully Odeon will fix and improve now they have seen that cinema is still popular. I personally don’t think this new way of buying tickets and snacks works at all and it’s definitely an inconvenience when it is as busy was it was but that is something out of their control. Take it to head office and be more understanding of what they are having to deal with. Shall definitely return in future but maybe bring my own snacks in case it is that busy again, ha.

For those currently worried about covid still this place is a no no couldn't believe how full it was not a seat free didn't particularly bother me but just incase anybody was wondering. This is my local odeob anyway never had a problem here always clean and staff are friendly

Liverpool ODEON is situated at a beautiful location. Staff's are very friendly and follow Covid protocols. Personally I suggest people should go and enjoy the world class experience at ODEON Liverpool.

Well guys, excellent movie and and lovely clean presented place. I'll go to say it fantastic. Treat yourself to the Odeon and enjoy a night out.

Actually quite a poor experience. Booked back row premier seats, turned up and they didn't actually exist. Got reassigned new seats really quickly to be fair, but due to loads of other mix ups causing couples to argue standing up into the film it was a bit disturbed for at least 15 minutes. Will stick to Fact going forward, much nicer experiences there.

Worst cinema experience I have ever had. Went in tonight as a group of 4 to watch Dune. To start with, the ordering of food and drink was an absolute shambles, and Covid breeding ground. Made everyone order via touch screens; so everyone and his dog was touching the same surfaces with no prompt or emphasis on saniting. We then waiting HALF AN HOUR for 2 hotdogs and 2 medium drinks - and we only got them when we did because I kept asking until someone paid me any attention. Got fobbed off by 2 members of staff before we got to whom I believe was a supervisor who sorted my order out - and they sorted us out of sequence. It would have taken longer had we not spoken up. We missed the start of the film...... Then the cinema itself. We got premium seats - there was more room in the Vue's standard seats then in these 'premium' ones. £50 odd for 4 people - not worth it AT ALL. The picture quality also was not great and the sound was unneccessarily loud. We understand bass creates atmosphere, but only when used right - not as a steady vibrating constant. WILL NOT BE GOING AGAIN.

What can I say? The Odeon - They know what they're doing. I've never had a bad experience here at Liverpool One! 👍🏼 Went to see A Quiet Place 2 on Monday 28th June. . . Booked online so had the E ticket 🎟 on my phone. Walked in and gave my name and mobile number for Covid track&trace - no problem 👍🏼 Next a large popcorn and coke 🍿🧋👌🏼 We were in screen 8 which was spotless. As it was Monday it was only £13 for two tickets - not bad! Dead comfy seats 👍🏼 💺💺 and time for the trailers! Now you can relax - sink into the chair and pop popcorn into your mouth like a machine gun! The picture and audio quality was spot on which is why we go! The big screen - dim lights and awesome audio brought the movie to life! 🎬📽 Toilets were spotlessly clean by the way 👀 Really enjoyed the movie and our visit. Great experience all round Odeon One 👏🏼👏🏼👏🏼 👍🏼

Spend a LOT of time here. Great cinema, loads of choice for new releases (and classic screenings too). Fair pricing compared to other cinemas. The usual overpriced drinks and snacks, but no one forces you to buy anything! Staff are all superb too.

Clean, open, has the films you need. That means it is functional so 3 stars is fair. However, it is odd that with so many cinema chains now having recliner or soft leather seating - this one persists with the uncomfortable, upright and hard-backed leather ones that were there in days gone by. I felt like my backside was being savaged by a wooden board whilst trying to adjust in anticipation of a cinematic revelation.

This cinema is my love of my life... I wouldn't hesitate to spend my time and life in this cinema... I have been going here since 2016... One of my favourite cinema... ♥

Great evening out with friends. Saw Wakanda Forever, it was fairly busy. Great cinema...I don't think I would go back, due to it being busy. I had annoying person behind me kicking my chair and on their phone. I would probably go during the day.

Location is certainly great, positioned in the heart of Liverpool One. It's offering of movies is -as any Odeon- complete and actual. Standard offering of basic drinks, snacks and ice creams (great Ben & Jerry's!!). Only point that causes it to lose one of the 5 stars is that chairs and cleaning standards aren't really good...

Huge cinema, friendly staff, nice and clean. Spacious seats. However, if you're going to have a member of staff standing in the room (I'm assuming because people have tried to sneak in or film) would be good if they could tell people to stop vaping in the cinema. Spiderman was great but having a little puff of smoke pop up in front of the screen every 5 minutes is super irritating. Would also be nice if you had more captioned movies available.

It was an absolute s*** show. Went to watch a film with my husband and two kids (12F 4M) and it was unnecessarily difficult. All food/snacks had to be ordered via a machine at the entrance hall just as you step through the door, unless you're paying cash and then in that case you can order at the till. Which would be fine. But it was mid afternoon during half term and there was people everywhere. It was not a fun experience. The toilets and the whole entrance area was really clean and the staff were lovely and friendly but it was a rubbish system.

Love this Cinema. Quite pricy but easy access, food can be ordered online ahead of the film and be collected when you arrive. Great seats and a fab film as we watched Sonic2. The kids loved it. Definitely coming again soon.

Never seen such a dirty cinema. Went to see a film today and nothing was cleaned from the previous film, it was all left for the next and probably for the one after us as no one came to clean as we left either. The floor was more popcorn than carpet, everyone dodging it as it appeared whole tubs had been spilled all over the place. Every seat cup holder was full, rubbish absolutely everywhere, horrible.The film was great, but for £28 you expect to sit someone you feel is clean to watch it.

Had a bad experience with a creepy guy in the cinema tonight and I want to specially thank everyone that was working with how lovely they were and how helpful about the situation, they really went above and beyond what they needed to. Special thanks to Adam the manager for still allowing us to have a great evening despite what happened. Thank you for making us feeling really safe!

Went to see James Bond here, the building itself is super nice, they offer some hot food but the choices aren't that great. Sweets and popcorn a lil bit expensive. Staff were friendly. Sat in screen 8 which was upstairs, easy access via lift. Been here a few times and will come again.

Nice cinema in the centre. Good size seats and screens

Hands down one of the best screens I've been to in a while. The film I went to see was rubbish but I was watching it in comfort. Clean screen, great selection of snacks and helpful staff. I would definitely recommend.

Nice cinema to go to, lots of screens including IMAX and conveniently has lots of food places around it to go to before or after your film. It has a big foyer so the area doesn't get crowded easily and there are lots of tills to buy snacks at, again to avoid big queues. Film trailers are projector onto the curved wall above, in the centre, so if you're struggling for what to watch you can take a look at the trailers. I thought this was a very cute addition to the cinema.You can use the machines on the way in to book your ticket, if you haven't already, or go to a desk if you don't like doing it that way. The staff are always happy to help assist you. There are easy to locate stairs, escalators or a lift to the floor above with toilets also being relatively easy to spot, the sign is clear so it could be a struggle for some people to see. There is also disabled toilets available. Now the toilets were accommodating to a lot of people, with lower down sinks for children, however the whole room from sinks, to the toilets, to the floor, was not exactly what I'd call clean. There were a few taps broken and half the soap dispensers didn't work, luckily there wasn't any puddles on the floor but there were on the side. Toilet paper was strewn all over different cubicles and they just looked unclean. The room could definitely do with an air freshener as well. If you forget about the toilets then the rest of the place is clean and spacious. The screen we went in was a bit dark in the row so we were glad we were only sat a couple chairs in, but that's not really a problem, torches exist. The chairs are relatively comfy, have drink holders in and give a good amount of leg room. I have it four stars because the toilets aren't the best, but the cinema sets out to do what it is intended for and the staff are always very accommodating and helpful when I go. I also like that it's so big and not busy when I've been.

I have been going to ODEON for the past 2 years and never have I been disappointed. I didn’t have any issue until now. Either you want to book before going or get your ticket when in place, you don’t have to worry. So I do recommend