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Clothing store Fashion accessories store Shoe store Childrens clothing store Baby store

😠 Changing rooms Always dirty Always ,no more school uniforms, never have tights for girls, 👎👎👎 People often mention store, staff,


Address

Nugent Retail Park, Cray Ave., Orpington BR5 3RP, United Kingdom

Website

www.next.co.uk

Contact

+44 333 005 5730

Price rating

$$ $$

Rating on Google Maps

4.00 (66 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 5 pm
  • Monday: 9 am to 7:30 pm
  • Tuesday: 9 am to 7:30 pm
  • Wednesday: 9 am to 7:30 pm
  • Thursday: 9 am to 7:30 pm
  • Friday: 9 am to 7:30 pm
  • Saturday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: store (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 J K. 1 year ago on Google
    Changing rooms Always dirty Always ,no more school uniforms, never have tights for girls, 👎👎👎
    1 person found this review helpful 👍

  • 1/5 Linda W. 3 years ago on Google
    Appaling customer service. The manager was more concerned with tidying clothes up than dealing with the very long queue. She sent one cashier on a break and said she would serve me as I had been waiting a long time. She did not come back. She had a very bad attitude not at all helpful, and rather hostile. Would suggest you avoid this store unless you don't mind rude staff. A very disappointing experience after having been closed for so long.
    1 person found this review helpful 👍

  • 1/5 Dhashane Boos Y. 5 years ago on Google
    The worst staff I have ever seen, one of the staff shouted and make 7 years old girl cray. When we reported to the manager she shouted some islamophobic remark with the mum, telling the mother of the child who was wearing head scarf you’re terrorizing the store . All the mother asking was apology . We’re not saying the store is bad but we’re saying the staff and the manager have some issue with Muslim community.
    1 person found this review helpful 👍

  • 4/5 Rosalind.J. L. 2 years ago on Google
    Not as up to the minute as I expected from Next, limited amounts of Petite clothes available. Styles a little hackneyed, unfortunately that applies to most of the big retailers... Clean n tidy, with a full range of regular sizes on offer.

  • 5/5 Genevieve O. 2 years ago on Google
    So glad Next is open its my favourite shop for clothes, homeware, furniture. Bought some slippers and beautiful dusky pink towels today and the young lady was so helpful.

  • 5/5 Caz N. 4 years ago on Google
    I always find the staff in the shop extremely friendly and helpful. A very well managed store. It’s a shame they don’t stock any maternity clothes in this particular location.

  • 4/5 Rachel D. 2 years ago on Google
    It’s fine though can feel a bit overcrowded. Click and collect is usually very efficient.

  • 1/5 Nicole S. 6 years ago on Google
    Slow service. Unfriendly. Unhelpful and on occasion down right rude! Local info states they do Android pay...contactless...they dont! They make returns and collections a drama...too many middle aged women with bad attitudes working there... go somewhere else. Stock choice and sizes are also poor.

  • 5/5 Linda H. 5 years ago on Google
    I cannot praise high enough the committment of one member of staff at this store. She went that extra mile and made me a very happy customer. Thank you Sandra.

  • 1/5 Bogdan J. 1 year ago on Google
    I purchased a pair of shoes which were faulty after coming in store with the receipt I was declined a refund because I wore the shoes once (which is when I noticed the fault) and the person that was serving me told me “Maybe you should have worn them around the house a bit first”

  • 5/5 D D. 11 months ago on Google
    Excellent service from Corrie and Debbie went the extra mile to find stock


Call +44 333 005 5730 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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