1/5 Monika K. S. 11 months ago on Google
The
nurses
are
generally
lovely,
but
it
doesn’t
make
up
for
the
fact
that
the
outpatient
management
is
terrible.
You
know
how
it
apparently
costs
NHS
£160
for
every
appointment
you
miss?
This
hospital
sent
my
appointment
letter
to
the
wrong
address,
and
that
was
done
with
6
months
delay
to
when
it
was
flagged
I
needed
the
appointment.
I
found
out
about
the
missed
appointment
because
they
reached
out
to
my
GP
rather
than
attempt
to
contact
me
via
phone
(which
they
had
on
file)
and
the
GP
kindly
alerted
me.
When
the
appointment
was
finally
re-booked,
and
it
was
booked
for
dates
I
specifically
said
I
could
not
attend
on
twice
along
the
way,
almost
a
year
after
it
was
due
-
the
male
consultant
didn’t
quite
realise
the
meaning
of
dates
in
my
notes
and
I
ended
up
having
to
have
another
appointment
after
that
one.
At
that
second
appointment
I
was
told
I’d
be
having
the
procedure
I
specifically
declined
in
my
previous
appointment,
instead
of
what
I
was
there
for.
Again,
I
had
to
straighten
that
up.
Just
so
so
messy
and
discouraging.
While
I
don’t
mind
the
building
itself
(clean,
reasonably
well
maintained,
if
small)
and
think
that
nurses
there
are
so
lovely
in
person,
I
cannot
see
how
NHS
hospital
can
be
operating
with
such
level
of
inefficiency
and
poor
outpatient
management.
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