Well I was expecting much more for the value of money. Apart of great and welcoming staff there is nothing else what is worth the money you pay. Steam room not functional. Gym area is so small it's impossible to follow your training program. A lot and a mean a lot doggy looking members visualy harassing ladies and make them feel uncomfortable. Feel sorry for them. Swimming pool is overcrowded. Well unfortunately I won't recommend this place at the moment.

GOOD

Overall the staff are nice but I have to give this club a low star based on the fact the Steam Room is never working. Numerous times the club shower rooms and toilets have been flooded with dirty water. You would expect one of fitness firsts high end clubs would sort these problems out. Seems like they are undercutting and not willing to invest money into issues that are bringing the club down.

One of their employees, who seemed very professional and nice at first, signed me up for the gym through an offer (the October one with £47 per month). I was concerned that they wouldn't end my membership, but then the nice lady said that all I needed to provide for cancellation was a one way ticket, no proof of bills or anything, just the ticket. Throughout my 2-3 months in the gym when I was a member, I couldn’t book classes; I had to call them. There were many times when I called and no one answered. There were more than 4-5 times that I’d show up to the class (that I booked for through their reception) and the instructor would be absent and I wouldn’t be informed. I was charged so many times by mistake and it took them weeks to refund me my money. The offer was to pay nothing until November and they still took out money from my account in October. Their restrooms are the dirtiest and are packed with insects. I’ve addressed this a lot via email to their manager, but I didn’t even get a response. Usually, bad customer care replies to your emails and do nothing about your problems. But fitness first tcr doesn’t even respond. When I had to move back, I provided them with my ticket via email. They still took out £95 from my account that month, which is double the amount taken before. I’ve emailed them and called them for more than 10 times addressing this issue. They said that it wasn’t right for the representative to tell you that we only needed a ticket, and that they’re not responsible for what the employee told me in our conversation when I first signed up. This, I could work with (I sent them a picture of my expired residency card, but still no luck)- but then they told me I should've given them a one month notice, even when I did inform you them before that I wouldn’t know when I would travel until a week before my flight. Had I known about this, I would’ve never signed up. They still owe me £95. The review made above was 3 days ago. Today, I am writing this after they finally replied to my email. They did not agree to refund me even when I strictly told them that Joana, the lady who signed me up, did not go over these guidelines and only told me that the only requirement to end the membership was to provide a flight ticket. They know of my situation, fully. They still decided to not compensate me for their employee’s mistake. If you are not from the UK, don't start your membership there- they will take advantage of your lack of knowledge of the system and make you pay tons of money even if you leave the country. Treat this gym like you’re buying a house, ask for a contract and don’t believe what they tell you, they will lie to you straight up for £90.

Nice gym ,fully equipped, good vibes with smiley faces and always everyone so helpful when I ask for fitness advice .Classes are awesome, TRAX is my favourite I never thought in 30' you can sweat so much and have so much fun at the same time , I also love the challenges every time in the end!! Great community vibes ,my favourite place to be after work !

My membership (just cancelled) seemed to be double what others were paying. The gym and studios itself are great but the showers, pool and stream room have all seen better days, they are warn out, seem dirty and don’t smell great. This would be fine for a budget gym but I was paying nearly £100 per month.

I have been visiting to Fitness First Tottenham. I am very happy with the services. Joana, manager is very helpful and friendly . She gives me so much support and she always smiles . I would like to recommend to my friends. This Fitness First is the best one in London.

Gone completely down hill. Full of students, wet floors all over changing room. One lat machine that is broken for weeks and going by only leg raise machine that was out for over 2 months. This is not worth the money. No one really seems to care and this is because of the management structure by all accounts. Badly planned floor. Employ the right people to do these jobs as the staff cant. No AC in the weights area. Complete sweat box. They laid for fans for a couple of weeks that dont cost alot and they removed them. Terrible customer service all round for £100 per month

The worst experience I've ever had with a gym: all the women's toilets were clogged, someone stole my water in 5-10 minutes without supervision (I think one of the cleaners). The swimming pool and sauna close half an hour before the gym actually closes, and they start cleaning in front of you. And as a bonus, they wanted to take away my membership for staying in the gym for 5 minutes after closing time. Haha 👍🏼 I understand that you shouldn't expect any service from a gym of this level, but it just happened

1) Dirty ( requires cleaners to actually clean). 2) Not one shower in the men’s had warm or hot running water , they were all freezing cold . 3) A male in the sauna was only wearing a towel and kept exposing himself. I used to be a member at the Third Space Soho so I am willing to pay for good service. I also have access to the YMCA for free due to my working relationship with the site and I would honestly say that I have a better experience at the YMCA. I purchased a guest price at fitness first TCR which was quite expensive I must say, but I did so with the interest of becoming a member . Unfortunately, I feel like I have wasted my money .

A solid mid-tier gym, with a friendly and welcoming staff, and some exceptional classes, such as Dasha's barbell workout, which is as good as any class I've ever taken. Luke, too, is an example of a super helpful staff member and trainer, who went out of his way to facilitate my guest membership. People like this make all the difference when deciding on gyms. I agree with the bulk of the reviews regarding the quality of the weights and weight room. The machines could be newer and a more diverse, and better spread out such that less space is wasted, for instance, in the upstairs cardio room, which is sometimes empty while the weight room is full. There are obviously constraints given the building, but the gym does seem in need of being refreshed and re-thought. All in all, however, this is a great place to work out and offers a solid value and friendly environment. Definitely recommended.

Fitness First Tottenham Court Road is by far the best gym I have been a member of. The facilities are great and it's big enough that even when it gets a bit busier I can still get a good workout without too much wating around. The pool and sauna are such a great bonus and take advantage of that all the time. But by far what makes it such an enjoyable experience is the team working there. Everyone is so friendly and welcoming. I look forward to seeing everyone there on a daily basis. I have to shout out Shay, Chris, Bella, Scott and Luke. I regularly interact with them and they are all invested in helping and encouraging me to achieve my goals. A big thanks to them to helping me stay on track and consistent!

Terrific friendly & helpful staff, but much of the the equipment in this gym is definitely geared towards men. Many machines need to be self-loaded with weights. You find they are often already loaded with weights of 20kg or more, at shoulder height, and the average woman couldn't lift them off without risking injury. There are more inclusive machines available now, where the weight can be altered with the simple insertion of a peg. I would like to see this gym gradually shifting towards these.

What happened to their stair-master haven’t visited this branch in a couple of years And only went in for some cardio and the sauna but was soo disappointed when their was no stair master. Sauna and steam were both okay small but it wasn’t busy so worked out well

Friendly and helpful Staff especially Tommy. The place is very clean and tidy. The best thing is the swimsuit drying machine and this is a small but very important point. I recommend this Impressive gym.

Amazing equipment on all floors, swimming pool has tranquillity from soft lighting and away from rest of gym, steam and sauna always clean! staff amazing and helpful! Special thank you to Lucy for recruiting me to train here, always super polite and helpful. And shoutout to Barbra amazing personal trainer with killer abs!

Loved their pool and Spa :)

The facilities are good, but the organisation and set up isn’t what I expected. Classes finish early, and there aren’t any classes in the evening I can attend (past 6.30pm). You cannot take guests with you, even once a month, which is standard with almost every other gym. I also feel the shower facilities are basic. For the amount the gym costs, I think the quality is only slightly above a budget facility.

I was about to workout at the studio around 7:20 pm today and there were two people already in a bit bothered by my presence. They said they have a booking at 8:00pm and I said Ok, but its not yet your time I will leave 5 minutes before. Plenty enough time for me to finish. They were trying to do a video and apparently it appeared that I interrupted them despite the the studio was HUGE! 10 minutes later I was approached by one of them asking me how long am I going to stay? It's not even 8pm and she was asking me to leave so she could make her video. I left politely not saying a word I came down and spoken to one of the staff who was absolutely surprised of what happened and escalated it to the manager. I was frustrated due to the fact I could not work out because somebody needs to make a video at a place that was not even their time yet to use. The manager handled the incident swiftly and professionally and warned them that if it ever happens again they will be kicked out and all their future bookings cancelled. I just want to say I am very impressed on how fast management handled this and how well advocated the members are. Of course I totally respect private bookings within their time frame. But as far as the time prior to those bookings, members should freely be able to use facilities that are included in their subscription and I am happy that the management affirms that. Great customer service and even greater staff support.

Great first experience at this facility thanks to the kind front desk worker, Andre from Estonia! He provided excellent customer service and helped me and my friend to get through sign up easily. He really did go above and beyond and with that being said, the sauna, steam room and pool were fantastic! :D Much appreciation from a New Yorker!!!✌🏽

I had a wonderful experience visiting this gym yesterday. I really want to highlight excellent customer service I have received from Dasha, she was able to assist me and go above and beyond with solutions to my issue. I hope she gets the recognition she deserves. The place was overall very clean and amazing. Enjoyed especially the communal stem and sauna spaces. Could use some essential oil in the steam. Loved it all thank you.

I really like this gym. Friendly staff and great space. I give it 5 stars and would like to see the following improvements made. -Take out the rusted lockers in the men's lockeroom by the shower and use that space more effectively -Rehabilitate the hot tub -one or two Weight Plate Trees because the machines smaller plates seem to disappear and get scattered. Highly recommend their gyms though. Great experiences so far.

This is my happy place - staff are friendly and supportive. Its really hard to find a commercial gym which has all the equipment but feels like a small community too - this gym ticks both boxes by having a welcoming and friendly culture where you feel you belong and have friends at the same time as having all the benefits of a larger chain-style of gym. I've never really been one for classes but the staff here are so fun and inspiring that they got me involved and it has been one of the best things for my fitness journey! Best gym in town for sure!

Best FF gym I have been to. Well equipped, good environment and energy between staff and the members. Tommy was kind and very helpful!

By far one of the best Fitness Firsts' I have been to! The equipment/ layout and facilities are fantastic. Not to mention the atmosphere and customer service is second to none. Every member of the team goes out of their way to make you feel comfortabe and confident! As a female I feel like this is a really important part of the gym for me. Thank you x

I have been going to this gym ever since it first opened 25 years ago. I can’t rate it highly enough, mainly in terms of the super friendly staff who go out of their way to motivate the members. The facilities and equipment under Fitness First’s management are also excellent. It’s kept amazingly clean with dedicated cleaners working throughout the day. This has to be the best gym in London.

A good mid-range gym with most of the facilities one may expect. The equipment is fairly tired and the weights room is smaller than it should be given the overall size of the club. For me it feels they are trying to be all things by having many different options, classes etc, which is both a good and bad thing. Staff are always very friendly and overall its a good club. Definitely the best of FF, a chain which otherwise I wouldn't recommend.

I felt absolutely fantastic after the Shred class with Gabriella at Camden Fitness First on Saturday. The pace was energetic and challenging. I had a tough week and hadn’t been to the gym for a few days and this was a great pick-me-up!

My favourite place to be after work !!After my workout I like using the swimming pool and sauna to relax.the team is amazing ,professional and friendly. I highly recommend this place to everyone that's wants to get fitter 1

Everything you could want. Great equipment, great staff and the classes are brilliant

Fitness first in Tottenham Court is one of the best gym establishments I've ever been. It's not local to me. However, after a wonderful tour by the gym manager last year, I needed to join. With a massive gym,swimming pool, sauna, and steam room, you simply can't ask for more. I hope to fulfil my dream and drop 25kg in the next 12mths in this spot

Nice swimming pool area

Great venue among other FF branches. London Bridge on the other hand it is having too many issues. Showers are not working, the pipes are leaking, the cleanness is non existent most of the times. The lockers doors are unhinged for weeks. Is a wild West territory. A lot to improve in London Bridge brunch.

I've been a member here for about 5 years. It's one of the best central London gyms. Good range of equipment, decent facilities, though sometimes things break and take ages to be repaired. The class timetable is good, especially Nicolas's Les Mills branded classes. Great mixes, superb coaching and always high energy.

Love that there’s different rooms for cardio and weights. I can run in peace while the the meat heads lift

Really good one. Friendly staff, people respect each other (no machines banging, screams, dirt, arrogant wanna be Ronnie Colemas, 3-4 people exercising in groups occcuping a machine for hour etc), its got all the equipment you need for weight lifting, it is super clean and the inside temperature is acceptable. Note, that it is hell busy straight after work, but i have not been to a single gym in my life that is not like that from 17:00 to 18:30. On the opposite if you enjoy working out in pure peace (like myself), from 20:30 to 22:00, it is a paradise

Found them on google and enjoyed every single second of the class! They are incredibly helpful , amazing teachers who give you lots of tips and motivation! A very friendly environment where you always looking forward to go to again. They are both professional and good people with golden heart. I love them and enjoy myself as a learner in every level. If you like dance you will definitely enjoy these classes and if not you will like it by these fantastic teachers ! Just try it once and it will start your journey !

Very clean and friendly stuff specially Tulila she was very helpful

Lovely gym, staff, and great facilities. All very welcoming and friendly. Special shout-out to Tom who is highly engaging since I’ve met him and always giving free advice/support during workouts or encounters👍 James is also another member, who gives great support and has strong/welcoming energy when encountered.

Friendly vibe, a good selection of studio classes and a great gym.

Thought I would give this gym a month to see if I would like it having only been in the UK a week.Very impressed I must say.the staff were very helpful and friendly.After only a couple of days I knew I wanted to be a member.Best gym I've ever been to and I've been to a few.highly recommend it,it's an awesome gym!

Value for money gym as membership include spa area service!

Could have more machines for this price, but friendly staff and great gym

Like the gym and the staff and Steve and joana have been fantastic dealing with my all my personal complaints recently. I definitely recommend this fitness first and the excellent team.

A great gym located in the heart of Tottenham Court Road. Clean facilities, great selection of equipment.

Spacious and well equipped gym. Lovely staff at reception, top notch customer service. All facilities are clean and in good working order. Beautiful pool, steam and infrared sauna. Particularly liked the functional fitness area and the Theraguns available to use for all members.

Bought a day pass here. The staff were friendly and it was clean. But the atmosphere was a bit unmotivating.

I haven’t been to a boxing class for years so when I saw one was available, I knew how I was going to be warming up my Friday evening. The instructor, Darren was focused, encouraging and spot on with his training. We did some drills which came together really well in the short time we were being taught. The class was amazing. I felt pumped after it! If you want to try something different and learn a new skill, Darren’s boxercise class is the way to go!

Amazing club to train at. TRAX class is incredible. Friendly team. Spotless changing facilities, highly recommended

I highly recommend Fitness First. I often travel and have to deal with trying to find short term gyms, wasn’t the case here. Andre took great care of me and felt like I was at my home gym. Whether you’re in the area for a quick stop or looking for your new home gym, this is the place. Good prices as well for all the amenities and facility.

I have been a member of this club for 3 months now, I love all the facilities and the friendly team members at the reception. A big shout out in particular to Bella. She is super welcoming, friendly, encouraging and very knowledgeable. I will definitely recommend this gym to everyone

The staff at TCR are shoulders above any other gym I have attended. Welcoming, cheerful and enthusiastic! The gym is clean, spacious and has a broad range of equipment. They could do with a lying leg curl machine though!

I’ve been going to this gym for a number of years, and what makes it great is the wonderful staff and the feeling of community. You’re always greeted with a smile and a friendly chat when you arrive, especially by Luke at reception. Good equipment (although they could do with a few extra sets of the most popular equipment, like the lat pulldown machine or mid-range dumbbells). Can highly recommend.

Fitness first Tottenham Court Road - clean, well equipped. The instructions are fantastic. My three favourite instructors are Darsha, Eniko, Nicolas; they are energetic & inspired & have gone extra steps to help you with your postures, pay attention to small correction in each work out. Jon and Andy are also very good. Staff generally are friendly and helpful. Definitely recommend.

I love this place! The staff are super friendly and welcoming. The gym is well equipped, there’s a free weight section, freestyle, Trax and loads more. There are plenty options for everyone.The changing facilities and showers are clean, which is a must for me. Really good value for money too, you can’t go wrong 😊

I joined the gym one month ago and I love it ! The pool is my favorite place to be after work. The gym is clean, great atmosphere and lovely team !! Many thanks to the manager Stev that convinced me to join . I definitely recommend this place to everyone.

Spacious gym over 2 floors with all amenities (the swimming pool!!!) and a great selection of classes. Particular shout out to Kris' spin class and his impeccable playlist. Staff is expert and friendly. Excellent value all around!

Great gym, I have nothing less positive to say about it. Everything is super clean, the staff is extremely friendly and the classes are fun and motivating. The locker rooms are clean and spacious, lots of showers with good water pressure and the sauna and steam room are fantastic features. The free fresh towels are also a great perk.

It has everything you can ask for, very clean, enough space, modern technology, vibrant lights, the moment you walk in you don’t want to leave! Amazing spa area top 5 gyms I’ve been to in London

I've been to a few gyms in London and this one is the nicest. With the weights, cardio, swim, and finishing with a sauna it is easy to spend two hours here and not get bored. They staff is also top notch with personal attention 👌

Top class. Dasha was very kind and Andrei showed me around and was very informative. Highly professional treatment, state-of-the-art facilities (including pool, rings, etc.) and excellent monthly value for money in Central London. I totally recommend it.

I haven’t been to the gym in a while and thought lemme pop into the fitness first in tcr since it’s nearby. Tommy was amazing at showing me around and giving me advice on tips on training in order to reach my goals. He showed me around the gym showing where everything is and how as a great all rounder for a staff member. I’ll definitely be coming back here soon.

Highly recommend this gym! Joined recently and had a wonderful first experience at this facility thanks to the kind front desk worker, Tommy. He provided great customer service and went above and beyond helping me navigate the gym and providing all the information needed to get settled.

Visited the club and it was such a lovely experience. Tommy was welcoming and was extremely helpful with my visit. He showed me the facilities within the gym such as the sauna and swimming pool. Lovely staff, a well equipped gym, definitely will recommend!

Don’t know why it’s a top tier gym. There are lower tier gyms that have better equipment and more room. the steam room is always broken + urinals were out of service for x months. Staff is nice those. They get the star.

Amazing place. I love the sauna and the swimming pool. Perfect to relax with dimmed lights and atmosphere. Highly recommend.

The staff have been very helpful, kind and encouraging since I joined this gym specifically Tommy. He is always helpful and has taught me how to use the equipment several times. He is one of the best staff members at any gym I have ever been to!