These people are a disgrace. My step sons 21st birthday and he wanted a Chinese so we ordered from here the food totalled to £110 so you would think they would ensure the food was fresh and edible. THE COMPLETE OPPOSITE! Food was stale snd cold noodles tasted bland and was hot in the middle and cold around the edges ( as if microwaved) there was not one item that was edible and to top it when we called the restaurant to complain they were disgustingly rude to us they said they would collect the food and refund it but when they arrived to collect they was aggressive used threatening behaviour and refused to refund the money. 2 weeks later they ignore our calls and texts we’ve sent them bank details and we have still not received any form of refund. We’ve reported them to trading standards are taking it further. Absolutely disgusting rude and vile staff DO NOT USE THIS CHINESE!!!!!! Rudest people I’ve ever dealt with

Have ordered in the past with no issues. Today the portion size was ridiculously small; the container was virtually empty. When I called to enquire I spoke to a very rude and unhelpful person who told me the portion size was not reduced and nobody else had complained, implying I was lying. I offered to send pictures but this was declined. Very dismissive and no customer service skills. I was offered a refund of less than £2 with no date of the refund. Was given the manager's number to discuss, but no-one answered. Unfortunately I will not be ordering from Paya again, haven't got money to throw away.

Delivery time 3 Hours. Food was RUBBISH why was I charged "Service charge"? whats service charge for? what exactly? I am paying extra for delivery and card payment too? Why steal money?

The food taste and quality was really low. I struggled to eat one dish because it was Really salty. I ordered in the past from them and I decided to give them a second chance and I was disappointed both times.

I’ve ordered from here a handful of times and they’ve been just ok: not terrible enough to warrant a fuss but still disappointing. This time they were an hour late, old man was rude to me over the phone and each item of the order was either burnt, sopping with grease or completely the wrong type of food. Do yourself a favour and order somewhere nice instead of Paya.

I wish I'd read these reviews before ordering through Uber Eats. Rice - lumpy, Chicken Satay and Beef - both inedible - so dry and tough. Sesame toast - average but squashed. Such a shame - and cost a fortune! Shall never buy from here again.

Imagine charging £5 for orders over £50 only? How embarrassing you need to rob people blind to make money for your business and the food isnt even good.

Steve20/09/2023 Chicken balls packed and delivered in a unique way and TASTY! Satay sauce recommended 👌 also was a late delivery and the driver rang when outside instead of knocking. Very thoughtful 👏 👌 😊 5 🌟 s

40 minutes late, lied about delivery time when we called and restaurant rang us while we were still eating demanding we update the app so they get paid! No apology. Food was average. Go elsewhere…much better options locally!

Yet again the food takes an ages (90 mins and counting) to be delivered despite being told on more than one occasion by the restaurant it is close by. It then turned up cold. Have given this restaurant too many chances now so won't be using them again.

Placed an order through Just Eat, got a message 40 mins later to say the order would be delayed. Called to enquire and the guy was immediately rude and abrupt. Asked to cancel as I didn’t want to continue to wait and he developed a major attitude problem. I think he’s lost his passion for his work.

My absolute favourite for takeaway food in Sidcup. Food is so fresh and tasty. Customer service is amazing also. I have been a customer for over a year now

First time ordering from PAYA and I would like to say it was really good..arrived on time still lovely and hot which surprised me as I'm in abbey wood..driver was polite as well..I will definitely be ordering again

Amazing Food! I loved the Spring Rolls and the Delivery was fast. Excellent would DEFINITELY come here again great!!!

Worst takeaway ever. Ribs full of fat. Rice with mix veg. Had no veg. All so everything was cold. Waste of £40

Had wrong and missing items. Staff Implied i was lying. Instead of apologising and refunding or delivering the item chose to argue about it. Will never go again. What a POS

Really surprised at the bad reviews. I was pleasantly surprised at how fresh, hot and tasty the food was. Lots of veg in the veg chow mien, which was all fresh and not overcooked (like most Chinese takeaways). Crispy shredded beef was tasty and came with lots of sauce. Only thing that let it down was the tiny pot of satay sauce that was very runny. Would definitely order again and was very surprised how good it was for a Sunday afternoon order (was worried it would be the leftovers from Saturday night).

I have been using paya for a number of years. It isn't as good as it was when it first opened. One exception is the Singapore spicy noodles.

I wasn't going to write a review until I called for the third time to see where the order was, seeing as at this point it was an hour late, and the guy answered the phone with a very abrupt hello and a terrible attitude as if I was disturbing him at this point. No apologies for the delay, no attempt at decent customer service. I used to order from Paya when it was in Welling and it was brilliant. Whoever has taken over from then has driven the name of this restaurant into the ground. Very disappointing experience with, to be brutally honest, average food. Would not recommend and certainly won't be using again. Appreciate others have had a good experience and I'm pleased some people have but customer service is very important to me and I would advise others to avoid this particular restaurant. UPDATE: my pregnant missus is now (5 hours later) experiencing food poisoning symptoms.

Really lovely food. Fresh, not at all greasy and just amazing flavours. 👌 fast delivery too.

Im in shock. Ive just got my order through Just Eat. The rice has no taste not even salt nothing. The vegetables has no taste they are just steamed or cooked thats it. I ordered Banana Fritters too and when I opened the box it was soaked so much goin to pieces. Absolutely disgusting.

Ordered from here a couple of times. Last time I ever order from here! Absolutely atrocious service, atrocious delivery times over 3hrs late. Food cold and missing 3-4 items. Rang to speak to someone and nothing but rude. Inconsiderate and more excuse after excuse after excuse on why it’s late. It’s on its way, it’s 5 minutes away. To then recieving phone calls saying it’s not AVOID AT ALL COSTS!

Never received my order. At least be honest if you can't complete order. Waited 2 hours never arrived. When complained to uber order got cancelled as they couldn't contact the restaurant.

Overall great experance,espicaily Chicken Satay and Ginger n broccoli is amazing